Dell Computer Corporation ("Dell") manufactures its hardware
products from parts and components that are new or equivalent to new in
accordance with industry-standard practices. Dell warrants that the hardware
products it manufactures will be free from defects in materials and
workmanship. The warranty term is three years beginning on the date of
invoice, as described in the following text.
Damage due to shipping the products to you is covered under this warranty.
Otherwise, this warranty does not cover damage due to external causes,
including accident, abuse, misuse, problems with electrical power, servicing
not authorized by Dell, usage not in accordance with product instructions,
failure to perform required preventive maintenance, and problems caused by
use of parts and components not supplied by Dell.
This warranty does not cover any items that are in one or more of the
following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell's system integration department; accessories or parts that are not
installed in the Dell factory; or DellWare®
products. Monitors, keyboards, and mice that are Dell-branded or that are
included on Dell's standard price list are covered under this warranty; all
other monitors, keyboards, and mice (including those sold through the
DellWare program) are not covered. Batteries for portable computers are
covered only during the initial one-year period of this warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell's facility. To request warranty service, you must call Dell's Customer
Technical Support within the warranty period. Refer to the chapter titled
"Getting Help" in your Diagnostics and Troubleshooting Guide to
find the appropriate telephone number for obtaining customer assistance. If
warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment. Dell will
ship the repaired or replacement products to you freight prepaid if you use
an address in the continental U.S. or Canada, where applicable. Shipments to
other locations will be made freight collect.
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NOTE:
Before you ship the product(s)
to Dell, back up the data on the
hard-disk drive(s) and any other storage device(s) in the product(s). Remove
any removable media, such as diskettes, CDs, or PC Cards. Dell does not
accept liability for lost data or software. |
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.
Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide,
on an exchange basis and subject to Dell's Exchange Policy in effect on the
date of the exchange, replacement parts for the Dell hardware product(s)
covered under this limited warranty when a part requires replacement. You
must report each instance of hardware failure to Dell's Customer Technical
Support in advance to obtain Dell's concurrence that a part should be
replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in the continental U.S. or Canada,
where applicable. Shipments to other locations will be made freight collect.
Dell will include a prepaid shipping container with each replacement part
for your use in returning the replaced part to Dell. Replacement parts are
new or reconditioned. Dell may provide replacement parts made by various
manufacturers when supplying parts to you. The warranty term for a
replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not returned
to Dell. The process for returning replaced parts, and your obligation to
pay for replacement parts if you do not return the replaced parts to Dell,
will be in accordance with Dell's Exchange Policy in effect on the date of
the exchange.
You accept full responsibility for your software and data. Dell is not
required to advise or remind you of appropriate backup and other procedures.
General
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS
WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME
STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR
CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO
REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. THESE
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY
STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING
WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR
FOR LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR
LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell's limited three-year warranty only. For
provisions of any service contract covering your system, refer to the
separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be made
in accordance with Dell's Exchange Policy in effect on the date of the
exchange.
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NOTE:
If you chose one of the
available warranty and service options in place
of the standard limited three-year warranty described in the preceding text,
the option you chose will be listed on your invoice. |
If you are an end-user customer who bought products directly from a Dell
company, you may return them to Dell up to 30 days from the date of invoice
for a refund of the product purchase price if already paid. This refund will
not include any shipping and handling charges shown on your invoice. If you
are an organization who bought the products from Dell under a written
agreement with Dell, there may be different terms for the return of products
under this policy, based on your agreement with Dell. To return products,
you must call Dell Customer Service (at the telephone number listed in the
chapter titled "Getting Help" in your Diagnostics and
Troubleshooting Guide) to receive a Credit Return Authorization Number. You
must ship the products to Dell in their original packaging, prepay shipping
charges, and insure the shipment or accept the risk of loss or damage during
shipment. You may return software for refund or credit only if the sealed
package containing the diskette(s) or CD(s) is unopened. Returned products
must be in as-new condition, and all of the manuals, diskette(s), CD(s),
power cables, and other items included with a product must be returned with
it.
This "Total Satisfaction" Return Policy does not apply to DellWare
products, which may be returned under DellWare's then-current return policy.
