Dell XPS 710 H2C Edition Service Manual
This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that a component can be replaced by performing the removal procedure in reverse order.
The procedures in this document may require one or more of the following tools:
Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety.
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
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CAUTION: To reduce the risk of fire, electric shock, or injury, do not overload an electrical outlet, power strip, or convenience receptacle. The total ampere rating of all products plugged into an electrical outlet, power strip, or other receptacle should not exceed 80 percent of the branch circuit rating. |
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CAUTION: Your computer is heavy and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt the computer and always lift correctly to avoid injury; avoid bending over while lifting. |
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NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. |
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NOTICE: To avoid electrostatic discharge and damage to internal components, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis. |
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NOTICE: Handle components and cards with care. Do not touch the components or contacts on a card. Instead, hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor by its edges, not by its pins. |
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NOTICE: When disconnecting a cable, pull on the cable's connector or its strain-relief loop, not on the cable itself. Some cables have connectors with locking tabs; before disconnecting this type of cable, press inward on the locking tabs to release the connector. When connecting or disconnecting a cable, ensure that the connectors are correctly oriented and aligned to avoid damage to the connector and/or the connector's pins. |
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NOTICE: To avoid losing data, save any work in progress and exit all open programs before turning off your computer. |
The computer performs a shutdown of the operating system, and then turns off.
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NOTE: Ensure that the computer is off and not in a power management mode. If you cannot shut down the computer using the operating system, press and hold the power button for 4 seconds. |
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NOTICE: When disconnecting a network cable, first unplug the cable from your computer and then unplug it from the network port or device. |
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
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CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. |
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NOTICE: To avoid electrostatic discharge and damage to internal components, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis. |
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NOTICE: Ensure that sufficient space exists to support the removed coverat least 30 cm (1 ft) of desk top space. |
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1 |
computer cover |
2 |
cover release latch |
3 |
cover hinge tabs |
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4 |
stabilizing feet (closed) |
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1 |
CD/DVD drive bays (4) |
2 |
floppy drive/media card reader |
3 |
hard drive bays (4) |
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4 |
card fan |
5 |
front fan |
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You can increase your computer memory by installing memory modules on the system board.
Your computer supports DDR2 memory. For additional information on the type of memory supported by your computer, see Memory.
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NOTE: Always install DDR2 memory modules in the order indicated on the system board. |
The recommended memory configurations are:
or
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NOTICE: Do not install ECC memory modules. |
.
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A |
matched pair of modules in DIMM connectors 1 and 2 (white securing clips) |
B |
matched pair of memory modules in DIMM connectors 3 and 4 (black securing clips) |
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NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly. You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM connectors 3 and 4. |
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NOTE: Memory purchased from Dell is covered under your computer warranty. |
If you are using a 32-bit operating system such as Microsoft® Windows® XP, your computer will support a maximum of 4 GB of memory. If you are using a 64-bit operating system, your computer will support a maximum of 8 GB (2-GB DIMMs in each of the four slots) of memory.
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
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NOTICE: To avoid electrostatic discharge and damage to internal components, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis. |
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1 |
memory connector closest to processor |
2 |
securing clips (2) |
3 |
memory connector |
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1 |
cutouts (2) |
2 |
memory module |
3 |
notch |
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4 |
crossbar |
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NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. |
If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. |
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
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NOTICE: To avoid electrostatic discharge and damage to internal components, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis. |
If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
Your Dell computer provides the following slots for PCI and PCI Express cards:
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NOTE: If a graphics card is installed in each of the PCI Express x16 card slots in the dual-graphics configuration, the PCI Express x1 and one PCI card slot are not accessible for use. |
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1 |
PCI card |
2 |
PCI Express x16 card |
3 |
PCI Express x16 card slot |
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4 |
PCI Express x8 card |
5 |
PCI Express x8 card slot |
6 |
PCI Express x1 card |
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7 |
PCI Express x1 card slot |
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NOTICE: To avoid electrostatic discharge and damage to internal components, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis. |
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NOTICE: If your computer came with a PCI graphics card installed, removal of the card is not necessary when installing additional graphics cards; however, the card is required for troubleshooting purposes. If you remove the card, store it in a safe and secure location. |
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NOTICE: If you have the optional dual graphics card configuration, see Removing a PCI Express Graphics Card from a Dual Configuration to remove or replace a graphics card. |
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1 |
release tab |
2 |
card retainer |
3 |
alignment guide |
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4 |
fan bracket |
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NOTE: If the card is full-length, press the release tab on the end of the alignment guides on the fan bracket. |
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1 |
PCI Express x16 card |
2 |
securing tab |
3 |
PCI Express x16 card slot |
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NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. |
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NOTICE: Before rotating the card retainer back into place, ensure that the tops of all cards and filler brackets are flush with the alignment bar and the notch in the top of each card or filler bracket fits around the alignment guide. |
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NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. |
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug the cable into the computer. |
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NOTE: If you removed a sound card or a network adapter, see Network Adapter and Sound Card Settings. |
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NOTICE: To avoid electrostatic discharge and damage to internal components, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis. |
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NOTICE: If your computer came with a PCI graphics card installed, removal of the card is not necessary when installing additional graphics cards; however, the card is required for troubleshooting purposes. If you remove the card, store it in a safe and secure location. |
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NOTICE: If you have or are upgrading to the optional dual-graphics configuration, see Installing a PCI Express Graphics Card in a Dual Configuration to install a graphics card. |
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1 |
release tab |
2 |
card retainer |
3 |
alignment guide |
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4 |
fan bracket |
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See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.
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NOTE: If the card is full-length, insert the card guide into the alignment slot on the fan bracket. |
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1 |
PCI Express x16 card |
2 |
securing tab |
3 |
PCI Express x16 card slot |
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NOTICE: Ensure that you release the securing tab to seat the card. If the card is not installed correctly, you may damage the system board. |
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1 |
card connector (seated) |
2 |
card connector (not seated) |
3 |
bracket properly aligned within slot |
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4 |
bracket improperly aligned outside of slot |
5 |
alignment bar |
6 |
alignment guide |
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NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. |
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NOTICE: An incorrectly attached graphics power cable may result in degraded graphics performance. |
See the documentation for the card for information about the card's cable connections.
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NOTICE: Before rotating the card retainer back into place, ensure that the tops of all cards and filler brackets are flush with the alignment bar and the notch in the top of each card or filler bracket fits around the alignment guide. |
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug the cable into the computer. |
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NOTE: If you installed a sound card or a network adapter, see Network Adapter and Sound Card Settings. |
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NOTE: This section regards dual configurations of PCI Express x16 graphics cards only. For removal of any other type of PCI or PCI Express cards, see Removing PCI and PCI Express Cards. |
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1 |
graphics card bridge |
2 |
power connectors (2) |
3 |
dual-PCI Express graphics cards |
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1 |
release tab |
2 |
card retainer |
3 |
alignment guide |
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4 |
fan bracket |
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NOTE: If the card is full-length, press the release tab on the end of the alignment guides on the fan bracket. |
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1 |
PCI Express x16 card |
2 |
securing tab |
3 |
PCI Express x16 card slot |
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NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. |
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NOTE: The graphics card bridge (not present in all dual-graphics configurations) is not necessary in a single graphics card configuration. |
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NOTICE: Before rotating the card retainer back into place, ensure that the tops of all cards and filler brackets are flush with the alignment bar and the notch in the top of each card or filler bracket fits around the alignment guide. |
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NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. |
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug the cable into the computer. |
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NOTE: To upgrade to or downgrade from a dual-graphics configuration, you will need additional parts that can be ordered from Dell (see Contacting Dell). |
This section pertains to dual PCI Express graphics card configurations only. For installation of other types of PCI or PCI Express cards, see Installing PCI and PCI Express Cards.
The PCI Express x1 card slot is not available for use if a graphics card is installed in each of the PCI Express x16 card slots in a dual graphics card configuration. If you are upgrading from a single graphics card to a dual-graphics card configuration, you will need to remove any card installed in the PCI Express x1 card slot (see System Board Components to locate the PCI Express x1 card slot). To remove a PCI Express card, see Removing PCI and PCI Express Cards.
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NOTICE: For information about upgrading your system to use dual-graphics technology, see the Dell website at support.dell.com. |
To learn more about dual-graphics technology, see "Understanding Dual Graphics Technology" in your Owner's Manual.
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1 |
release tab |
2 |
card retainer |
3 |
alignment guide |
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4 |
fan bracket |
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NOTE: If you are upgrading to a dual graphics card configuration and have a card installed in the PCI Express x1 card slot, remove the card (see Removing PCI and PCI Express Cards). |
See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.
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NOTE: If the card is full-length, insert the card guide into the alignment slot on the fan bracket. |
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1 |
PCI Express x16 card |
2 |
securing tab |
3 |
PCI Express x16 card slot |
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NOTICE: Ensure that you release the securing tab to seat the card. If the card is not installed correctly, you may damage the system board. |
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NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. |
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NOTICE: An incorrectly attached graphics power cable may result in degraded graphics performance. |
See the documentation for the card for information about the card's cable connections.
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NOTICE: Before rotating the card retainer back into place, ensure that the tops of all cards and filler brackets are flush with the alignment bar and the notch in the top of each card or filler bracket fits around the alignment guide. |
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1 |
graphics card bridge (not present on some dual graphics card configurations) |
2 |
power connectors (2) |
3 |
dual-PCI Express graphics cards |
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug the cable into the computer. |
If you installed a sound card:
If you removed a sound card:
If you installed an add-in network adapter and want to disable the integrated network adapter:
If you removed an add-in network connector:
Your computer supports:
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NOTICE: When removing and replacing drives, be sure to leave the drive data and power cables connected to the system board. |
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NOTE: The 5.25-inch Media Card Reader/floppy drive carrier is not interchangeable with the hard drive carrier. |
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1 |
CD/DVD drive bays (4) |
2 |
floppy drive/media card reader |
3 |
hard-drive bays (4) |
Your computer supports up to four serial ATA hard drives and two serial ATA optical drives. Serial ATA drives provide the following benefits by transferring data using serial technology and flexible cables that are thinner and longer than IDE cables:
The system board does not differentiate between HDD and "other" SATA ports. SATA HDD drives are connected to the same SATA ports as all other SATA based devices in the system including the optical drives. SATA hard drives should be attached to the connectors labeled SATA beginning with SATA port 0. When adding additional SATA devices to the system, use the first available SATA port following the last SATA HDD. IDE CD/DVD drives should be connected to the connectors labeled "IDE."
When connecting a SATA cable, hold the cable by the connector at each end and press firmly into the connector. When disconnecting a SATA cable, hold the cable by the connector at each end and pull until the connector detaches.
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1 |
SATA data cable |
2 |
SATA data connector (on the system board) |
3 |
SATA drive |
When you connect two IDE devices to a single IDE data cable and configure the devices for the cable select setting, the device attached to the last connector on the data cable is primary or the boot device, and the device attached to the middle connector on the data cable is the secondary device. See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting.
To connect an IDE data cable, align the tab on one connector with the notch on the other. When disconnecting an IDE data cable, grasp the colored pull-tab and pull until the connector detaches.
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
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CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. |
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NOTICE: If you are replacing a hard drive that contains data that you want to keep, back up your files before you begin this procedure. |
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1 |
power cable |
2 |
data cable |
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1 |
blue tabs (2) |
2 |
hard drive |
3 |
hard drive bay |
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. |
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
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NOTE: If a hard-drive bracket is installed inside of the hard-drive bay, remove the bracket before you install the new hard drive. |
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NOTE: If hard drive you are installing does not have the hard drive bracket attached, use your original hard drive bracket; snap the bracket onto the new drive. |
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1 |
hard drive |
2 |
hard drive bracket |
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1 |
hard drive |
2 |
hard drive bay |
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NOTICE: Ensure that all connectors are properly cabled and firmly seated. |
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1 |
power cable |
2 |
data cable |
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. |
See the documentation that came with the drive for instructions on installing any software required for drive operation.
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
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1 |
drive release latch |
2 |
drive panel |
3 |
drive panel tabs |
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1 |
drive release latch |
2 |
drive panel |
3 |
drive panel tabs |
See the documentation that came with the drive for instructions on installing any software required for drive operation.
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
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1 |
power cable |
2 |
floppy drive data cable |
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1 |
drive release latch |
2 |
floppy drive |
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. |
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1 |
floppy drive |
2 |
shoulder screws (4) |
Slide the floppy drive into the drive bay until it clicks into place.
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1 |
drive release latch |
2 |
floppy drive |
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NOTICE: To connect a network cable, first plug the cable in to the network port or device and then plug it in to the computer. |
See the documentation that came with the drive for instructions on installing any software required for drive operation.
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
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1 |
media card reader power cable |
2 |
system board connector |
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1 |
drive release latch |
2 |
media card reader |
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. |
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1 |
media card reader |
2 |
shoulder screws (4) |
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1 |
drive release latch |
2 |
media card reader |
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NOTICE: To connect a network cable, first plug the cable in to the network port or device and then plug it in to the computer. |
See the documentation that came with the drive for instructions on installing any software required for drive operation.
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
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NOTE: If you are uninstalling your only CD/DVD drive and will not replace it at this time, disconnect the data cable from the system board and set it aside. |
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1 |
power cable |
2 |
data cable |
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1 |
drive release latch |
2 |
CD/DVD drive |
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. |
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NOTE: If you are installing an IDE drive, configure the drive for the cable select setting. |
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1 |
CD/DVD drive |
2 |
shoulder screws (3) |
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1 |
drive release latch |
2 |
CD/DVD drive |
To locate the system board connector, see System Board Components.
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1 |
power cable |
2 |
data cable |
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NOTICE: To connect a network cable, first plug the cable in to the network port or device and then plug it in to the computer. |
See the documentation that came with the drive for instructions on installing any software required for drive operation.
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CAUTION: Before you perform this procedure, follow the safety instructions located in the Product Information Guide. |
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CAUTION: The processor heat sink can get very hot during normal operation. Be sure that the heat sink has had sufficient time to cool before you touch it. |
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NOTE: It is not necessary to disconnect the CD/DVD drive cables unless you intend to fully remove the CD/DVD drive(s) from the computer. For information on how to remove a CD/DVD drive see Removing a CD/DVD Drive. |
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1 |
drive release latch |
2 |
CD/DVD drive |
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1 |
power cable |
2 |
TEC_PUMP |
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NOTICE: The processor heat sink is attached to the liquid cooling assembly. When you remove the liquid cooling assembly, lay it upside down or on its side to avoid damaging the heatsink thermal interface. |
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NOTICE: The screw at the front of the liquid cooling assembly is not captive. Remove the screw and set it aside in a secure location. |
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1 |
liquid cooling assembly |
2 |
captive screws (6) |
3 |
screw (loose) |
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NOTICE: Ensure that adequate thermal grease is applied to the top of the processor. Thermal grease is critical for ensuring adequate thermal bonding, which is a requirement for optimal processor operation. |
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. |
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
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NOTICE: Do not perform the following steps unless you are familiar with hardware removal and replacement. Performing these steps incorrectly could damage your system board. For technical service, see Dell Hardware Warranty Support Policy (U.S. Only). |
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1 |
processor cover |
2 |
processor |
3 |
socket |
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4 |
socket release lever |
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Leave the release lever extended in the release position so that the socket is ready for the processor to be replaced.
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NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. |
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NOTICE: You must position the processor correctly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer. |
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1 |
processor cover |
2 |
processor |
3 |
socket |
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4 |
socket release lever |
5 |
socket pin-1 indicator |
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NOTICE: Socket pins are delicate. To avoid damage, ensure that the processor is aligned properly with the socket, and do not use excessive force when you install the processor. Be careful not to touch or bend the pins on the system board. |
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NOTICE: Ensure that adequate thermal grease is applied to the top of the processor. Thermal grease is critical for ensuring adequate thermal bonding, which is a requirement for optimal processor operation. |
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. |
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.
If you have to repeatedly reset time and date information after turning on the computer, replace the battery.
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CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. |
To replace the battery:
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NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board. |
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. |
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
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CAUTION: Your computer is heavy and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt the computer and always lift correctly to avoid injury; avoid bending over while lifting. |
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CAUTION: The computer stand should be installed at all times to ensure maximum system stability. Failure to install the stand could result in the computer tipping over, potentially resulting in bodily injury or damage to the computer. |
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1 |
computer stand |
2 |
captive screw |
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. |
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CAUTION: Your computer is heavy and can be difficult to maneuver. Seek assistance before attempting to lift, move, or tilt the computer and always lift correctly to avoid injury; avoid bending over while lifting. |
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CAUTION: The computer stand should be installed at all times to ensure maximum system stability. Failure to install the stand could result in the computer tipping over, potentially resulting in bodily injury or damage to the computer. |
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NOTICE: To avoid electrostatic discharge and damage to internal components, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis. |
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NOTE: The computer cover should easily snap into place; however, if necessary, pull back on the cover release latch until the cover is completely closed, then slide the release latch forward to secure the cover. |
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1 |
computer cover |
2 |
cover hinge tabs |
3 |
hinge slots |
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NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. |