Troubleshooting

Troubleshooting Guide

This section consists of the following instructions.

Configuration of your printer instructions

• Menu Map
  
  
• Setup printing Letter Plain 1 from Multipurpose Feeder
  
  
• Setup printing Letter Plain 1 from Tray1
  
  
• Setup printing Letter Plain 1 from Tray2
  
  
• Setup printing Transparency from Multipurpose Feeder
  
  
• Setup printing Envelope from Multipurpose Feeder
  
  
• Setup Paper Size
  
  
• Setup Paper Type
  
  

• Parallel Printing
  
  
• USB Printing
  
  
• Setup Network
  
  
• Setup Security
  
  

Trouble Shooting Instructions

• Diagnostic Menu Map (Customer Mode)
  
  
• Testing "Print Quality"
  
  
• Testing "Toner Pallet Check" or "Contamination Chk"
  
  
• Clear NVRAM
  
  

Others

• How to replace the Imaging Drum
  
  
• How to install the Toner Cartridge
  
  
• How to install the Transfer Roller
  
  
• How to install the Fuser
  
  
• Basic toner cleaning instructions
  
  

The section will help you solve problems with the printer, options, or print quality.

  Basic Printer Problems

  Display Problems

  Printing Problems

  Print Quality Problems

  Option Problems

  Other Problem

  Contacting Service

Basic Printer Problems

Some printer problems can be easy to resolve. If a problem occurs with your printer, check each the following:

• If a message displays on the operator panel, see "Understanding Printer Messages."
  
  
• The printer power cable is plugged into the printer and a properly grounded electrical outlet.
  
  
• The printer power is on.
  
  
• The electrical outlet is not turned off at any switch or breaker.
  
  
• Other electrical equipment plugged into the outlet is working.
  
  
• All options are properly installed.
  
  
• If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem.
  
  

NOTICE: If an error message appears, see "Understanding Printer Messages."

Display Problems

Problem	Action
Operator panel displays only diamonds or is blank.	· Turn off the printer, wait for 10 seconds, and turn on the printer. · Self Test Message appears on the operator panel. When the test is completed, Ready to Print is displayed.
Menu settings changed from the operator panel have no effect.	Settings in the software program, the printer driver, or the printer utilities are overriding the settings made on the operator panel. · Change the menu settings from the printer driver, the printer utilities, or the software program instead of the operator panel.

Printing Problems

Problem	Action
Job did not print or incorrect characters printed.	Make sure Ready to Print appears on the operator panel before you send a job to print. Press Menu to return to Ready to Print.
	Make sure print media is loaded in the printer. Press Menu to return to Ready to Print.
	Verify the printer is using the correct page-description language (PDL).
	Verify that you are using the correct printer driver.
	Make sure you are using the correct Ethernet, USB, or IEEE cable and it is securely connected at the back of the printer.
	Verify that the correct print media size is selected.
	If using a print spooler, verify that the spooler has not stalled.
	Check the printer interface from the Configure menu. Determine the host interface you are using. Print a Panel Settings page to verify that the current interface settings are correct.
Print media misfeeds or multiple feeds occur.	Make sure the print media you are using meets the specifications for your printer. See "Print Media Supported" for more information.
	Flex print media before loading it in any of the sources.
	Make sure the print media is loaded correctly.
	Make sure the width and length guides on the print media sources are adjusted correctly.
	Do not overfill the print media sources.
	Do not force print media into the multipurpose feeder when you load it; otherwise, it may skew or buckle.
	Remove any curled print media from sources.
	Load the recommended print side correctly for the type of print media you are using. See "Loading Print Media in Standard and Optional Trays" for more information.
	Turn the print media over or around and try printing again to see if feeding improves.
	Do not mix print media types.
	Do not mix reams of print media.
	Remove the top and bottom sheets of a ream before loading the print media.
	Load a print media source only when it is empty.
Envelope misfeeds or multiple feeds occur.	Remove the stack of envelopes from the multipurpose feeder.
Page breaks in unexpected places.	Check the Job Timeout in the Basic Settings menu. Increase the setting.
Job prints from the wrong source or on the wrong print media.	Check the Paper Type in the Tray Settings menu on the printer operator panel and in the printer driver.
Print media does not stack neatly in the output bin.	Turn the print media stack over in the tray or multipurpose feeder.
Printer does not duplex pages.	Make sure Duplex is selected in both the PCL (Printer Control Language) menu on the printer operator panel and in the printer driver.
	Make sure you have enough printer memory installed.

Print Quality Problems

Problem	Action
Print is too light.	· The toner may be low. Confirm the amount of the toner and change the toner cartridges if necessary. · Set the Draft Mode check box to off in the Advanced tab in the printer driver. · If you are printing on an uneven print surface, change the Paper Type settings in the Tray Settings menu. See "Paper Type." · Verify that the correct print media is being used. · The imaging drum may need to be replaced. Change the imaging drum. · The developer is damaged. Contact Dell. See "Contacting Dell" in the Owner's Manual.
Toner smears or print comes off page.	· If you are printing on an uneven print surface, change the Paper Type settings in the Tray Settings menu. See "Paper Type." · Verify that the print media is within the printer specifications. · The fuser is old or damaged. Replace the fuser. See "Replacing the Fuser and Separator Roller".
Toner spots appear on the page/printing is blurred.	· Check the toner cartridge to make sure it is installed correctly. · Change the imaging drum. See "Replacing the Imaging Drums." · The developer is damaged. Contact Dell. See "Contacting Dell" in the Owner's Manual.
Entire page is white.	· Make sure the packaging material is removed from the toner cartridge. · Check the toner cartridge to make sure it is installed correctly. · The toner may be low. Change the toner cartridge. See "Replacing the Toner Cartridge." · The developer is damaged. Contact Dell. See "Contacting Dell" in the Owner's Manual.
Streaks appear on the page.	· The toner may be low. Change the toner cartridge. See "Replacing the Toner Cartridge." · If you are using preprinted forms, make sure the toner can withstand temperatures of 0 °C to 35 °C.
Characters have jagged or uneven edges.	· Change the Print Mode in the Graphics tab (or Advanced dialog box) to Standard in the printer driver. · If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
Part or all of the page prints in black.	· Check the toner cartridge to make sure it is installed correctly.
The job prints, but the top and side margins are incorrect.	· Make sure the margins are set correctly in your software program.
Printing on both ends of the transparencies is faded.	· This occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment.
Color registration is out of alignment.	· Print the color registration chart and adjust the color registration from the operator panel by using the chart. · See "Color Reg Adj" for more details.
Colored dots are printed at regular intervals.	· Clean the imaging drum. · See "Cleaning the Imaging Drum" for more details.
Partial blanks, creased paper or blotted printing.	· Condensation inside the printer causes partial blanks or creased paper. Turn on the printer and leave it one hour at least to get rid of the condensation. If the problems still occur, contact Dell. See "Contacting Dell" in the Owner's Manual.
Vertical blanks	· The developer is damaged. Contact Dell. See "Contacting Dell" in the Owner's Manual.

Option Problems

If an option does not operate correctly following installation or stops working:

• Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection between the option and the printer.
  
  
• Print the Printer Settings page to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See "Printing a Printer Settings Page."
  
  
• Make sure the option is selected in the printer driver you are using.
  
  

The following table lists printer options and corrective actions for related problems. If the suggested corrective action does not correct the problem, call customer service.

Problem	Action
Optional tray	· Make sure a secure connection exists between trays (500-sheet tray module or 1000-sheet tray module). · Make sure the print media is loaded correctly. See "Loading Print Media in Standard and Optional Trays" for more information.
Memory card	· Make sure the memory card is securely connected to the printer system board.
Multi protocol card	· Make sure the card is securely inserted to the correct slot. · Make sure you are using the correct card.
Hard drive	· Make sure the hard drive is securely connected to the printer system board.

Other Problem

Problem	Action
Condensation has occured inside the printer.	· This occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment.

Contacting Service

When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display.

You need to know your printer model type and serial number. See the label on the back of the printer near the controller card for this information.

Troubleshooting Guide

Configuration of your printer instructions

User Settings

Menu Map

Setup printing Letter Plain 1 from Multipurpose Feeder

1. On the printer operator panel press MENU.
   
   
2. Press to get to Tray Settings.
   
   
3. Press to select Tray Settings.
   
   
4. Press to get to Paper Size. (ONLY ON 3x00cn)
   
   
5. Press to select Paper Size. (ONLY ON 3x00cn)
   
   
6. Press to get to MPF. (ONLY ON 3x00cn)
   
   
7. Press to select MPF. (ONLY ON 3x00cn)
   
   
8. Using and , select the appropriate paper size (Letter). (ONLY ON 3x00cn)
   
   
9. Press the middle button, SELECT, once Letter is displayed on the lower line, this puts a * by it. (ONLY ON 3x00cn)
   
   
10. Now we have the MPF Size set to Letter. (ONLY ON 3x00cn)
    
    
11. Now press MENU to get back to Tray Settings/Paper Size.
    
    
12. Press to get to Paper Type.
    
    
13. Press to select Paper Type.
    
    
14. Press to get to MPF.
    
    
15. Press to select MPF.
    
    
16. Using and , select the appropriate paper type (Plain 1).
    
    
17. Press SELECT, once Plain 1 is displayed on the lower line.
    
    
18. Now we have the MPF Type set to Plain 1.
    
    
19. Now press MENU to get back to Ready to Print
    
    
20. Now insert the Letter-sized stack of paper into the MPF.
    
    
21. On the screen MPF/Letter will appear. (ONLY ON 3x00cn)
    
    
22. Press SELECT to confirm this. (ONLY ON 3x00cn)
    
    
23. Now on the screen MPF/Plain 1 will appear.
    
    
24. Press SELECT to confirm this.
    
    
25. We now have all the hardware settings on the printer correct
    
    

Now, all software settings screen shots are from WORD, this was done in Word. However if in any application, you go File ® Print and then click the Properties button, you will get this same driver properties window.

26. Open up Word and create a new document.
    
    
27. Go to File ® Print.
    
    
28. Select the Dell Color Laser Printer from the printers list
    
    
29. Click the Properties button to the right.
    
    
30. This brings up Driver Properties.
    
    
31. Click on the Paper Tray Tab.
    
    
32. Change the Paper Source to MPF.
    
    
33. Click the Paper Tab.
    
    
34. Select in paper size, Letter.
    
    
35. Select for Output Size, Same as Paper Size.
    
    
36. Click OK.
    
    
37. Click Close.
    
    
38. Now the printer driver is setup correctly.
    
    
39. Now go to File ® Page Setup.
    
    
40. Click the Paper Tab.
    
    
41. Change Paper Size to Legal.
    
    
42. Change the Paper source settings BOTH to "DEFAULT TRAY AS PER PRINTER".
    
    
43. Click OK.
    
    
44. Type in some gibberish in the body of the document and click Print!
    
    

Setup printing Letter Plain 1 from Tray1

1. On the printer operator panel press MENU.
   
   
2. Press to get to Tray Settings.
   
   
3. Press to select Tray Settings.
   
   
4. Press to get to Paper Size. (ONLY ON 3x00cn)
   
   
5. Press to select Paper Size. (ONLY ON 3x00cn)
   
   
6. Press to get to Tray 1. (ONLY ON 3x00cn)
   
   
7. Press to select Tray 1. (ONLY ON 3x00cn)
   
   
8. Using and , select the appropriate paper size (Letter). (ONLY ON 3x00cn)
   
   
9. Press the middle button, SELECT, once Letter is displayed on the lower line, this puts a * by it. (ONLY ON 3x00cn)
   
   
10. Now we have the Tray 1 Size set to Letter. (ONLY ON 3x00cn)
    
    
11. Now press MENU to get back to Tray Settings/Paper Size.
    
    
12. Press to get to Paper Type.
    
    
13. Press to select Paper Type.
    
    
14. Press to get to Tray 1.
    
    
15. Press to select Tray 1.
    
    
16. Using and , select the appropriate paper type (Plain 1).
    
    
17. Press SELECT, once Plain 1 is displayed on the lower line.
    
    
18. Now we have the Tray 1 Type set to Plain 1.
    
    
19. Now press MENU to get back to Ready to Print.
    
    
20. Now insert the Letter-sized stack of paper into the Tray 1.
    
    
21. On the screen Tray 1/Letter will appear. (ONLY ON 3x00cn)
    
    
22. Press SELECT to confirm this. (ONLY ON 3x00cn)
    
    
23. Now on the screen Tray 1/Plain 1 will appear.
    
    
24. Press SELECT to confirm this.
    
    
25. We now have all the hardware settings on the printer correct.
    
    

Now, all software settings screen shots are from WORD, this was done in Word. However if in any application, you go File ® Print and then click the Properties button, you will get this same driver properties window.

26. Open up Word and create a new document.
    
    
27. Go to File ® Print.
    
    
28. Select the Dell Color Laser Printer from the printers list.
    
    
29. Click the Properties button to the right.
    
    
30. This brings up Driver Properties.
    
    
31. Click on the Paper Tray Tab.
    
    
32. Change the Paper Source to Tray 1.
    
    
33. Click the Paper Tab.
    
    
34. Select in paper size, Letter.
    
    
35. Select for Output Size, Same as Paper Size.
    
    
36. Click OK.
    
    
37. Click Close.
    
    
38. Now the printer driver is setup correctly.
    
    
39. Now go to File ® Page Setup.
    
    
40. Click the Paper Tab.
    
    
41. Change Paper Size to Legal.
    
    
42. Change the Paper source settings BOTH to "DEFAULT TRAY AS PER PRINTER".
    
    
43. Click OK.
    
    
44. Type in some gibberish in the body of the document and click Print!
    
    

Setup printing Letter Plain 1 from Tray2

1. On the printer operator panel press MENU.
   
   
2. Press to get to Tray Settings.
   
   
3. Press to select Tray Settings.
   
   
4. Press to get to Paper Size. (ONLY ON 3x00cn)
   
   
5. Press to select Paper Size. (ONLY ON 3x00cn)
   
   
6. Press to get to Tray 2. (ONLY ON 3x00cn)
   
   
7. Press to select Tray 2. (ONLY ON 3x00cn)
   
   
8. Using and , select the appropriate paper size (Letter). (ONLY ON 3x00cn)
   
   
9. Press the middle button, SELECT, once Letter is displayed on the lower line, this puts a * by it. (ONLY ON 3x00cn)
   
   
10. Now we have the Tray 2 Size set to Letter. (ONLY ON 3x00cn)
    
    
11. Now press MENU to get back to Tray Settings/Paper Size.
    
    
12. Press to get to Paper Type.
    
    
13. Press to select Paper Type.
    
    
14. Press to get to Tray 2.
    
    
15. Press to select Tray 2.
    
    
16. Using and ,, select the appropriate paper type (Plain 1).
    
    
17. Press SELECT, once Plain 1 is displayed on the lower line.
    
    
18. Now we have the Tray 2 Type set to Plain 1.
    
    
19. Now press MENU to get back to Ready to Print
    
    
20. Now insert the Letter-sized stack of paper into the Tray 2.
    
    
21. On the screen Tray 2/Letter will appear. (ONLY ON 3x00cn)
    
    
22. Press SELECT to confirm this. (ONLY ON 3x00cn)
    
    
23. Now on the screen Tray 2/Plain 1 will appear.
    
    
24. Press SELECT to confirm this.
    
    
25. We now have all the hardware settings on the printer correct
    
    

Now, all software settings screen shots are from WORD, this was done in Word. However if in any application, you go File ® Print and then click the Properties button, you will get this same driver properties window.

26. Open up Word and create a new document.
    
    
27. Go to File ® Print.
    
    
28. Select the Dell Color Laser Printer from the printers list
    
    
29. Click the Properties button to the right.
    
    
30. This brings up Driver Properties.
    
    
31. Click on the Paper Tray Tab.
    
    
32. Change the Paper Source to Tray 2.
    
    
33. Click the Paper Tab.
    
    
34. Select in paper size, Letter.
    
    
35. Select for Output Size, Same as Paper Size.
    
    
36. Click OK.
    
    
37. Click Close.
    
    
38. Now the printer driver is setup correctly.
    
    
39. Now go to File ® Page Setup.
    
    
40. Click the Paper Tab.
    
    
41. Change Paper Size to Legal.
    
    
42. Change the Paper source settings BOTH to "DEFAULT TRAY AS PER PRINTER".
    
    
43. Click OK.
    
    
44. Type in some gibberish in the body of the document and click Print!
    
    

Setup printing Transparency from Multipurpose Feeder

1. On the printer operator panel press MENU.
   
   
2. Press to get to Tray Settings.
   
   
3. Press to select Tray Settings.
   
   
4. Press to get to Paper Size. (ONLY ON 3x00cn)
   
   
5. Press to select Paper Size. (ONLY ON 3x00cn)
   
   
6. Press to get to MPF. (ONLY ON 3x00cn)
   
   
7. Press to select MPF. (ONLY ON 3x00cn)
   
   
8. Using and , select the appropriate paper size (Transparency). (ONLY ON 3x00cn)
   
   
9. Press the middle button, SELECT, once Transparency is displayed on the lower line, this puts a * by it. (ONLY ON 3x00cn)
   
   
10. Now we have the MPF Size set to Transparency. (ONLY ON 3x00cn)
    
    
11. Now press MENU to get back to Tray Settings/Paper Size.
    
    
12. Press to get to Paper Type.
    
    
13. Press to select Paper Type.
    
    
14. Press to get to MPF.
    
    
15. Press to select MPF.
    
    
16. Using and , select the appropriate paper type (Plain 1).
    
    
17. Press SELECT, once Plain 1 is displayed on the lower line.
    
    
18. Now we have the MPF Type set to Plain 1.
    
    
19. Now press MENU to get back to Ready to Print
    
    
20. Now insert the Transparency-sized stack of paper into the MPF.
    
    
21. On the screen MPF/Transparency will appear. (ONLY ON 3x00cn)
    
    
22. Press SELECT to confirm this. (ONLY ON 3x00cn)
    
    
23. Now on the screen MPF/Plain 1 will appear.
    
    
24. Press SELECT to confirm this.
    
    
25. We now have all the hardware settings on the printer correct
    
    

Now, all software settings screen shots are from WORD, this was done in Word. However if in any application, you go File ® Print and then click the Properties button, you will get this same driver properties window.

26. Open up Word and create a new document.
    
    
27. Go to File ® Print.
    
    
28. Select the Dell Color Laser Printer from the printers list
    
    
29. Click the Properties button to the right.
    
    
30. This brings up Driver Properties.
    
    
31. Click on the Paper Tray Tab.
    
    
32. Change the Paper Source to MPF.
    
    
33. Click the Paper Tab.
    
    
34. Select in paper size, Transparency.
    
    
35. Select for Output Size, Same as Paper Size.
    
    
36. Click OK.
    
    
37. Click Close.
    
    
38. Now the printer driver is setup correctly.
    
    
39. Now go to File ® Page Setup.
    
    
40. Click the Paper Tab.
    
    
41. Change Paper Size to Legal.
    
    
42. Change the Paper source settings BOTH to "DEFAULT TRAY AS PER PRINTER".
    
    
43. Click OK.
    
    
44. Type in some gibberish in the body of the document and click Print!
    
    

Setup printing Envelope from Multipurpose Feeder

1. On the printer operator panel press MENU.
   
   
2. Press to get to Tray Settings.
   
   
3. Press to select Tray Settings.
   
   
4. Press to get to Paper Size. (ONLY ON 3x00cn)
   
   
5. Press to select Paper Size. (ONLY ON 3x00cn)
   
   
6. Press to get to MPF. (ONLY ON 3x00cn)
   
   
7. Press to select MPF. (ONLY ON 3x00cn)
   
   
8. Using and , select the appropriate paper size (Envelope). (ONLY ON 3x00cn)
   
   
9. Press the middle button, SELECT, once Envelope is displayed on the lower line, this puts a * by it. (ONLY ON 3x00cn)
   
   
10. Now we have the MPF Size set to Envelope. (ONLY ON 3x00cn)
    
    
11. Now press MENU to get back to Tray Settings/Paper Size.
    
    
12. Press to get to Paper Type.
    
    
13. Press to select Paper Type.
    
    
14. Press to get to MPF.
    
    
15. Press to select MPF.
    
    
16. Using and , select the appropriate paper type (Plain 1).
    
    
17. Press SELECT, once Plain 1 is displayed on the lower line.
    
    
18. Now we have the MPF Type set to Plain 1.
    
    
19. Now press MENU to get back to Ready to Print
    
    
20. Now insert the Envelope-sized stack of paper into the MPF.
    
    
21. On the screen MPF/Envelope will appear. (ONLY ON 3x00cn)
    
    
22. Press SELECT to confirm this. (ONLY ON 3x00cn)
    
    
23. Now on the screen MPF/Plain 1 will appear.
    
    
24. Press SELECT to confirm this.
    
    
25. We now have all the hardware settings on the printer correct
    
    

Now, all software settings screen shots are from WORD, this was done in Word. However if in any application, you go File ® Print and then click the Properties button, you will get this same driver properties window.

26. Open up Word and create a new document.
    
    
27. Go to File ® Print.
    
    
28. Select the Dell Color Laser Printer from the printers list
    
    
29. Click the Properties button to the right.
    
    
30. This brings up Driver Properties.
    
    
31. Click on the Paper Tray Tab.
    
    
32. Change the Paper Source to MPF.
    
    
33. Click the Paper Tab.
    
    
34. Select in paper size, Transparency.
    
    
35. Select for Output Size, Same as Paper Size.
    
    
36. Click OK.
    
    
37. Click Close.
    
    
38. Now the printer driver is setup correctly.
    
    
39. Now go to File ® Page Setup.
    
    
40. Click the Paper Tab.
    
    
41. Change Paper Size to Legal.
    
    
42. Change the Paper source settings BOTH to "DEFAULT TRAY AS PER PRINTER".
    
    
43. Click OK.
    
    
44. Type in some gibberish in the body of the document and click Print!
    
    

Setup Paper Size

1. Start Here
   
   
2. On the printer press MENU.
   
   
3. Press to get to Tray Settings.
   
   
4. Press to select Tray Settings.
   
   
5. Press to get to Paper Size.
   
   
6. Press to select Paper Size.
   
   
7. Press to get to MPF.
   
   
8. Press to select MPF.
   
   
9. Using and , select the appropriate paper size (Letter).
   
   
10. Press the middle button, SELECT, once Letter is displayed on the lower line, this puts a * by it.
    
    
11. Now we have the MPF Size set to Letter.
    
    
12. Now press MENU to get back to Tray Settings/Paper Size.
    
    
13. Press to get to Paper Type.
    
    
14. Press to select Paper Type.
    
    
15. Press to get to MPF.
    
    
16. Press to select MPF.
    
    
17. Using and , select the appropriate paper type (Plain 1).
    
    
18. Press SELECT, once Plain 1 is displayed on the lower line.
    
    
19. Now we have the MPF Type set to Plain 1.
    
    
20. Now press MENU to get back to Ready to Print
    
    
21. Now insert the Letter-sized stack of paper into the MPF.
    
    
22. On the screen MPF/Letter will appear.
    
    
23. Press SELECT to confirm this.
    
    
24. Now on the screen MPF/Plain 1 will appear.
    
    
25. Press SELECT to confirm this.
    
    
26. We now have all the hardware settings on the printer correct
    
    

Now, all software settings screen shots are from WORD, this was done in Word. However if in any application, you go File ® Print and then click the Properties button, you will get this same driver properties window.

27. Open up Word and create a new document.
    
    
28. Go to File ® Print.
    
    
29. Select the Dell Color Laser Printer from the printers list
    
    
30. Click the Properties button to the right.
    
    
31. This brings up Driver Properties.
    
    
32. Click on the Paper Tray Tab.
    
    
33. Change the Paper Source to MPF.
    
    
34. Click the MPF Settings button.
    
    
35. Select Plain 1 from the list of paper types.
    
    
36. Click OK.
    
    
37. Now click the Paper Tab.
    
    
38. Select in paper size, Letter.
    
    
39. Select for Output Size, Same as Paper Size.
    
    
40. Click OK.
    
    
41. Click Close.
    
    

Setup Paper Type

Paper type	Weight (gsm)	Remarks
Plain1	60-80	-
Plain2	81-105	-
Covers1	106-163	-
Covers2	164-216	-
Coated1	106-163	BJP (Bubble Jet Printer) paper cannot be used.
Coated2	164-216	BJP (Bubble Jet Printer) paper cannot be used.
Transparency	-	BJP (Bubble Jet Printer) paper cannot be used.
Label	-	BJP (Bubble Jet Printer) paper cannot be used.
Envelopes	-	-

Configuration

Parallel Printing

A local printer is a printer attached to your computer or a print server using a USB or parallel cable.

Installing Printer Drivers

Connecting the Printer to the Computer Before Inserting the Drivers and Utilities CD

NOTE: Using this setup method, make sure your printer is not connected to your computer when you begin.

After the printer driver has been installed, you need to do the Installable Options settings in Printer Property are needed according to the options you installed.

Windows 98, Me, 2000, XP and Server 2003

1. Connect your printer to your computer.
   
   
2. When the Found New Hardware Wizard appears, click Cancel.
   
   
3. Insert the Drivers and Utilities CD into your computer.
   
   
4. Click Personal Installation.
   
   
5. Click Install. The Found New Hardware Wizard appears.
   
   
6. Click Next. The wizard automatically finds and installs the corresponding printer driver.
   
   
7. When the Complete the Found New Hardware Wizard screen appears, click Finish.
   
   
8. Select either the Typical Installation or Custom Installation checkbox, and then click Next. If you select Custom Installation, you can select the specific software you want to install.
   
   
9. When using Windows 98 or Me, the Adobe License Agreement appears, click to accept the agreement and then click Install.
   
   
10. When the Congratulations! screen appears, in Windows 2000, Windows XP, and Server 2003, click Printer Test Page if necessary. Click Finish.
    
    
11. Click Cancel.
    
    

Windows 95 and NT 4.0

1. Connect your printer to your computer.
   
   
2. Insert the Drivers and Utilities CD into your computer.
   
   
3. Click Personal Installation.
   
   
4. On the Add Printer screen, select the port name from the Port Name combo box, and then set the printer's options under Printer Configuration. Click Next.
   
   
5. Select either the Typical Installation or Custom Installation checkbox, and then click Next. If you select Custom Installation, you can select the specific software you want to install.
   
   
6. The Adobe License Agreement appears, click to accept the agreement and then click Install.
   
   
7. When the Congratulations! screen appears, click Finish.
   
   
8. Click Cancel.
   
   

USB Printing

A local printer is a printer attached to your computer or a print server using a USB or parallel cable.

Installing Printer Drivers

Connecting the Printer to the Computer Before Inserting the Drivers and Utilities CD

NOTE: Using this setup method, make sure your printer is not connected to your computer when you begin.

After the printer driver has been installed, you need to do the Installable Options settings in Printer Property are needed according to the options you installed.

Windows 98, Me, 2000, XP and Server 2003

1. Connect your printer to your computer.
   
   
2. When the Found New Hardware Wizard appears, click Cancel.
   
   
3. Insert the Drivers and Utilities CD into your computer.
   
   
4. Click Personal Installation.
   
   
5. Click Install. The Found New Hardware Wizard appears.
   
   
6. Click Next. The wizard automatically finds and installs the corresponding printer driver.
   
   
7. When the Complete the Found New Hardware Wizard screen appears, click Finish.
   
   
8. Select either the Typical Installation or Custom Installation checkbox, and then click Next. If you select Custom Installation, you can select the specific software you want to install.
   
   
9. When using Windows 98 or Me, the Adobe License Agreement appears, click to accept the agreement and then click Install.
   
   
10. When the Congratulations! screen appears, in Windows 2000, Windows XP, and Server 2003, click Printer Test Page if necessary. Click Finish.
    
    
11. Click Cancel.
    
    

Windows 95 and NT 4.0

1. Connect your printer to your computer.
   
   
2. Insert the Drivers and Utilities CD into your computer.
   
   
3. Click Personal Installation.
   
   
4. On the Add Printer screen, select the port name from the Port Name combo box, and then set the printer's options under Printer Configuration. Click Next.
   
   
5. Select either the Typical Installation or Custom Installation checkbox, and then click Next. If you select Custom Installation, you can select the specific software you want to install.
   
   
6. The Adobe License Agreement appears, click to accept the agreement and then click Install.
   
   
7. When the Congratulations! screen appears, click Finish.
   
   
8. Click Cancel.
   
   

Setup Network

NOTE: To use this printer in a UNIX or Linux environment, you need to install a UX Filter or Linux Driver. For more information on how to install and use these, refer to your User's Guide.

NOTE: When using a CD drive in a Linux environment, you need to mount the CD according to your system environment. The command strings are mount/media/cdrom.

Disable Microsoft® Windows® XP Firewall Before Printer Software Installation

NOTE: This step may not be necessary if you have Windows XP Service Pack 2 installed.

If your printer is connected directly to a network and the Windows XP firewall is enabled, you cannot view your networked printer(s) when you run the Dell™ printer installation software. To prevent this situation, disable the Windows XP firewall before you install the Dell printer software. To disable or enable your XP firewall, perform the following steps.

NOTICE: Dell recommends that you enable your Windows XP firewall after you install the printer software. Enabling the Windows XP firewall after you install the printer software does not limit the use of your network printer.

1. Click the Start button and click Help and Support.
   
   
2. In the Search box, type firewall and then click the green arrow.
   
   
3. In the Pick a Task list, click Enable or disable Internet Connection Firewall and then follow the instructions on the screen.
   
   

Print and Check the Printer Settings Page

1. Print the Printer Settings page.
   
   
   1. When Ready to Print appears in the LCD, press Menu.
      
      
   2. Press until Configure appears, and then press or .
      
      
   3. Press until Reports appears, and then press or .
      
      
   4. Printer Settings is displayed. Press .
      
      

The Printer Settings page is printed.

2. Under the TCP/IP heading, verify the IP address.
   
   

If the IP address is 0.0.0.0, wait for a few minutes to resolve the IP address automatically, and then print the Printer Settings page again.

Run the Installation Software

1. Insert the Drivers and Utilities CD into your computer.
   
   
2. The Drivers and Utilities CD should launch the installation software automatically.
   
   

If the CD does not automatically launch, click Start ® Run, type D:\CDFE.exe (where D is the drive letter of your CD), and then click OK.

3. When the Drivers and Utilities CD screen appears, click Network Installation - Install the printer for use on a network. If using Windows XP, Windows 2000, Windows NT 4.0, or Windows 2003 Server, go to step 4. For all other operating systems, go to step 5.
   
   
4. For local installation, select Local Installation - Install printer on this computer, and then click Next.
   
   

For remote installation:

1. Select Remote Installation - Install printer on one or more remote computers, and then click Next.
   
   
2. Enter your Administrator user name, password, and clients or servers and then click Add.
   
   
3. Click Next.
   
   
5. Select the network printer you would like to install. If you do not see your printer listed, click Update to refresh the list or click Add Printer to add a printer to the network. You may update the IP address and port name at this point. Click Next.
   
   

NOTE: When using AutoIP, 0.0.0.0 is displayed in the installer. Before you can continue, you must enter a valid IP address.

6. Select your printer from the list. If you would like to change the printer name listed, enter a new name in the Printer Name field.
   
   
7. If you want other users on the network to access this printer, select Share this printer with other computers on the network, and then enter a share name that users will easily identify.
   
   
8. If you want to set a printer as the default, select the printer and then click the Set this printer as default check box.
   
   
9. If you want to restrict color printing, select the appropriate Color Track option. Enter the password.
   
   
10. If the PS Driver is available and you want to install it, click on the check box.
    
    
11. Click Next.
    
    
12. Select the software and documentation you want to install. You can specify the destination folder to install the Dell software and documentation. To change the destination folder, click Browse....
    
    
13. Click Next.
    
    
14. For PostScript Driver Installation Only- If the Adobe License Agreement appears, click to accept the agreement and then click Install.
    
    
15. When the Congratulations! screen appears, select whether or not to restart your computer, and then click Finish.
    
    

Use the Dell Printer Configuration Web Tool to monitor the status of your network printer without leaving your desk. You can view and/or change the printer configuration settings, monitor toner level, and when it is time to order replacement consumables, just click the Dell supplies link right from your Web browser.

NOTE: The Dell Printer Configuration Web Tool is not available when the printer is locally attached to a computer or a print server.

To launch the Dell Printer Configuration Web Tool, type the network printer IP address in your Web browser, and the printer configuration appears on the screen. Refer to your User's Guide for more information.

You can set up the Dell Printer Configuration Web Tool to send you an email when the printer needs supplies or intervention.

To set up e-mail alerts:

1. Launch the Dell Printer Configuration Web Tool.
   
   
2. Click E-Mail Alert link.
   
   
3. Under Setup E-Mail Lists and Alerts, enter the Primary SMTP Gateway, the Reply Address, and enter your email address or the key operator's email address in the email list box.
   
   
4. Click Apply New Settings.
   
   

NOTE: The SMTP server will display Connection in Progress until an error occurs.

Setup Security

1. Press Menu.
   
   
2. Press until Printer Settings appears, and then press or .
   
   
3. Press until Printer Settings appears, and then press or .
   
   
4. Press until Security Settings appears, and then press or .
   Security Settings is displayed.
   
   

To set or change the password to limit access to the menus from the operator panel.

Set the password of the Dell Printer Configuration Web Tool from Set Password in Print Server Settings.

Values:

Panel Lock	Specifies whether to limit access to the menus.
Change Password	Sets a password to limit access to the menus.
Re-enter Password	Type the new password again to confirm.

NOTE: This menu sets a password to lock the operator panel. When changing the password for the Dell Printer Configuration Web Tool, click Set Password on the left frame and set the password.

Trouble Shooting Instructions

Use the Customer Mode to locate the unit in the printer that causes a problem.

Diagnostic Menu Map (Customer Mode)

1. Turn off the printer.
   
   
2. Turn on the printer while holding down and .
   The Customer Mode menu appears.
   
   

Testing "Print Quality"

"Print Quality" is used to diagnose print quality defects.

1. On the Customer Mode menu, go down to Cyan20%, Magenta20%, Yellow20%, or Black20% and press .
   
   

Cyan20%	Outputs cyan toner at 20% density on the whole area of the paper.
Magenta20%	Outputs magenta toner at 20% density on the whole area of the paper.
Yellow20%	Outputs yellow toner at 20% density on the whole area of the paper.
Black20%	Outputs black toner at 20% density on the whole area of the paper.

After you output the test results, contact Dell.

Testing "Toner Pallet Check" or "Contamination Chk"

"Toner Pallet Check" and "Contamination Chk" are used to diagnose machine problems.

1. On the Customer Mode menu, go down to TonerPalletCheck or ContaminationChk, and press .
   
   

Toner Pallet Check	Allows you to identify the problem with the toner when print quality problems occur while printing pictures or photos.
Contamination Check	Allows you to check for any regular lines or spots when printing if print quality problems are occurring.

After you output the test results, contact Dell.

Clear NVRAM

You can restore the original factory default menu settings by initializing NVRAM.

1. Press Menu.
   
   
2. Press until Configure appears, and then press or .
   
   
3. Press until Maintenance appears, and then press or .
   
   
4. Press until Init NVRAM appears, and then press or .
   
   
5. The Are you sure? message appears on the operator panel. Press .
   
   

Turn off the printer, and then on again.

Others

How to replace the Imaging Drum

CAUTION: Before performing any of the following procedures, read and follow the safety instructions in your Owner's Manual.

CAUTION: Never throw a used imaging drum into a fire. It could explode resulting in burns and injuries.

Dell cartridges are available only through Dell. You can order more online at http://www.dell.com/supplies or by phone. To order by phone, see your Owner's Manual.

Dell recommends Dell imaging drums for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.

NOTE: Remove any print jobs from the center output tray, and close the multipurpose feeder cover before opening the front cover.

1. Push the front latch up and fully open the front cover.
   
   

2. Push the button as shown in the following illustration and open the imaging drum cover.
   
   

3. Grab the imaging drum by the handle, and pull it up and out.
   
   

CAUTION: Do not touch inside the printer with your hands. Some parts may be hot. Allow time for the printer to cool before attempting to remove parts in this area.

4. Remove the protective cover from the imaging drum.
   
   

CAUTION: Make sure nothing touches or scratches the surface of the light-sensitive drum surface (green-colored roller) or the transfer roller (black-colored roller). Scratches, dirt, or oil from your hands on the imaging drum or transfer roller may reduce the print quality.

5. Holding the imaging drum by the handle with the flat part facing the back of the printer, align the plastic guides on both sides of the imaging drum with the slots in front of the arrows on the printer.
   
   

6. Pull the protective cover on the imaging drum straight up to remove it.
   
   

NOTICE: Do not touch the transfer roller (black-colored roller). Make sure that nothing touches or scratches the roller surface. Scratches or oil from your hands on the roller deteriorates print quality.

7. Close the imaging drum cover.
   
   

8. Close the front cover.
   
   

How to install the Toner Cartridge

CAUTION: Before performing any of the following procedures, read and follow the safety instructions in your Owner's Manual.

In addition to the toner level indicator that appears each time you send a job to print, a message appears on the operator panel to alert you when it's time to order a new toner cartridge.

Dell toner cartridges are available only through Dell. You can order more toner online at http://www.dell.com/supplies or by phone. To order by phone, see "Ordering toner cartridges" in your Owner's Manual.

Dell recommends Dell toner cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.

CAUTION: Never throw used toner cartridges into a fire. The residual toner could explode resulting in burns and injuries.

NOTE: Remove any print jobs from the outer front cover before removing the top cover.

1. Remove the top cover.
   
   

2. Grip the levers at the ends of the toner cartridge that you want to replace and pull them up.
   
   

3. Pull out the toner cartridge.
   
   

4. Select the new toner cartridge whose color matches the cartridge carrier and remove it from its packaging.
   
   

5. Shake the toner cartridge several times as illustrated to distribute the toner evenly.
   
   

6. Align the toner cartridge with the corresponding cartridge carrier in the printer and insert it.
   
   

7. Grip the levers at each end of the toner cartridge with your fingers, then push down firmly to rotate the levers forward.
   
   

8. Pull the toner seal straight up to remove it.
   
   

NOTICE: Pull the toner seal straight up. Pulling the toner seal diagonally may tear the seal.

NOTICE: If it takes more than five seconds until you remove the toner seal after inserting the toner cartridge in the printer, an error message may appear. In this case, perform step 4 again, or turn the printer off once and then on again.

9. Replace the top cover by inserting its front side into the printer first.
   
   

How to install the Transfer Roller

CAUTION: Before performing any of the following procedures, read and follow the safety instructions in your Owner's Manual.

CAUTION: Never throw a used transfer roller into a fire. It could explode resulting in burns and injuries.

CAUTION: Do not touch the edge of the plate at the upper side of the transfer roller because it is sharp.

Dell transfer rollers are available only through Dell. You can order more online at http://www.dell.com/supplies or by phone. To order by phone, see your Owner's Manual.

Dell recommends Dell transfer roller for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.

NOTE: Remove any print jobs from the center output tray, and close the multipurpose feeder cover before opening the front cover.

1. Push the front latch up and fully open the front cover.
   
   

2. Grip the tabs at both ends of the transfer roller and gently lift it out of the printer.
   
   

CAUTION: Do not touch inside the printer with your hands. Some parts may be hot. Allow time for the printer to cool before attempting to remove parts in this area.

3. Unpack a new transfer roller and grip the tabs as shown.
   
   

4. Align the arrow marks on the transfer roller to the marks on the printer, and gently push the roller into the printer.
   
   

5. To lock the transfer roller into the printer push down the tabs until you hear a click.
   
   

6. Close the front cover.
   
   

How to install the Fuser

To avoid burns, do not replace the fuser immediately after printing, as the fuser gets very hot during this process.

CAUTION: To prevent electric shock, always turn off the printer and disconnect the power cable from the grounded outlet before cleaning the printer or performing maintenance.

CAUTION: Before performing any of the following procedures, read and follow the safety instructions in your Owner's Manual.

Dell fuser are available only through Dell. You can order more online at http://www.dell.com/supplies or by phone. To order by phone, see your Owner's Manual.

Dell recommends Dell fuser for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.

NOTE: Remove any print jobs from the center output tray, and close the multipurpose feeder cover before opening the outer front cover.

1. Turn off the printer and wait for 30 minutes.
   
   
2. Push the side button and open the outer front cover.
   
   

3. Lift up the levers next to both ends of the fuser.
   
   

4. Grip the knobs and gently lift the fuser out of the printer.
   
   

5. Unpack a new fuser, grip the fuser by the knobs, align it with the slots in the printer, and slowly push it in.
   
   

6. Completely push down the fuser by holding the knobs at both ends of the fuser until the levers next to both ends of the fuser return to their original position.
   
   

7. Close the outer front cover.
   
   

Basic toner cleaning instructions

CAUTION: Before performing any of the following procedures, read and follow the safety instructions in your Owner's Manual.

CAUTION: Do not touch the edge of the plate at the upper side of the transfer roller because it is sharp.

When the printer's automatic density control (CTD) sensor is dirty, follow the procedure below to clean it.

1. Turn off the printer.
   
   
2. Push the front latch up and fully open the front cover.
   
   

3. Grip the tabs at both ends of the transfer roller and gently lift it out of the printer.
   
   

CAUTION: Do not touch inside the printer with your hands. Some parts may be hot. Allow time for the printer to cool before attempting to remove parts in this area.

4. Gently wipe the automatic density control (CTD) sensor window with a clean dry cloth or cotton swab.
   
   

NOTE: Do not allow anything hard to come in contact with the automatic density control (CTD) sensor window. Do not use excessive force to clean the window.

5. Replace the transfer roller. Grip the tabs as shown.
   
   

6. Align the arrow marks on the transfer roller to the marks on the printer, and gently push the roller into the printer.
   
   

7. To lock the transfer roller into the printer push down the tabs until you hear a click.
   
   

8. Close the front cover.
   
   

9. Turn on the printer.