Clearing Jams

Careful selection of appropriate print media and proper loading allow you to avoid most jams. See "Print Media Guidelines" for more information.

  Avoiding Jams

  Identifying the Location of Paper Jams

  Removing Print Jams From the Multipurpose Feeder

  Removing Print Jams From the Standard Tray

  Removing Print Jams Between the Imaging Drum and Fuser

  Removing Print Jams From the Fuser

  Removing Print Jams From the Duplexer

  Removing Print Jams From the Optional Tray Modules

NOTE: Before buying large quantities of any print media, Dell recommends trying a sample first.

Avoiding Jams

• Use only recommended print media. See "Print Media Guidelines" for more information.
  
  
• See "Loading Print Media in Standard and Optional Trays" and "Loading the Multipurpose Feeder" to load printer media properly.
  
  
• Do not overload the print media sources. Make sure the stack print media height does not exceed the maximum height indicated by the load line labels in the trays.
  
  
• Do not load wrinkled, creased, damp, or curled print media.
  
  
• Flex, fan, and straighten print media before you load it. If a jam occurs with print media, try feeding one sheet at a time through the multipurpose feeder.
  
  
• Do not use print media that you have cut or trimmed yourself.
  
  
• Do not mix print media sizes, weights, or types in the same print media source.
  
  
• Make sure the recommended print side is face up when you insert the print media. However, when using the multipurpose feeder the recommended print side is face down.
  
  
• Keep print media stored in an acceptable environment. For more information, see "Storing Print Media".
  
  
• Do not remove the feeding tray during a print job.
  
  
• Push all trays in firmly after loading them.
  
  
• Make sure all cables that connect to the printer are correctly attached.
  
  
• Overtightening the guides may cause jams.
  
  

Identifying the Location of Paper Jams

The following illustration shows where paper jams may occur along the print media path.

CAUTION: Do not attempt to clear any jams using tools or instruments. This may permanently damage the printer.

1	Standard tray
2	Optional tray modules
3	Multipurpose feeder
4	Between the imaging drum and fuser
5	Front cover
6	Outer Front Cover
7	Duplexer
8	Fuser

Removing Print Jams From the Multipurpose Feeder

NOTE: To resolve the message displayed on the operator panel, you must clear all print media from the print media path.

1. Pull the jammed paper out of the multipurpose feeder.
   
   

2. Close the multipurpose feeder cover once.
   
   
3. Push the front latch up and fully open the front cover. Confirm that there are no scraps of paper remaining inside the printer.
   
   

4. Close the front cover.
   
   

Removing Print Jams From the Standard Tray

NOTE: To resolve the message displayed on the operator panel, you must clear all print media from the print media path.

1. Slowly, completely remove the tray from the printer.
   
   

2. Remove all the jammed and/or creased paper from the tray.
   
   

3. If there is jammed paper remaining inside the printer, pull it out carefully to avoid tearing it.
   
   

4. If jammed paper cannot be found, pull down the blue cover along the top of the hole where the tray cartridge was in the printer, and pull the jammed paper out carefully. Close blue cover after removing jammed paper.
   
   

5. Push the front latch up and fully open the front cover. Confirm that there are no scraps of paper remaining inside the printer.
   
   

6. Close the front cover.
   
   

7. Insert the tray into the printer, and push until it stops.
   
   

CAUTION: Do not use excessive force on the tray. Doing so could damage the tray or the inside the printer.

Removing Print Jams Between the Imaging Drum and Fuser

NOTE: To resolve the message displayed on the operator panel, you must clear all print media from the print media path.

1. Turn off the printer and wait for 30 minutes.
   
   
2. Push the front latch up and fully open the front cover.
   
   

3. Move the levers at both ends of the fuser to their open position and remove the jammed paper.
   If the paper is torn, remove any scraps of paper remaining inside the printer.
   
   

NOTICE: Be sure to move the levers back to their close position after removing the jammed paper from the fuser.

4. Close the front cover.
   
   

Removing Print Jams From the Fuser

NOTE: To resolve the message displayed on the operator panel, you must clear all print media from the print media path.

1. Turn off the printer and wait for 30 minutes.
   
   
2. Push the side button and open the outer front cover.
   
   

3. Lift the levers at both ends of the fuser, and remove the jammed paper. If the paper is torn, remove any scraps of paper remaining inside the printer. Completely push down the levers at both ends of the fuser after removing the jammed paper.
   
   

CAUTION: The fuser is hot. Do not touch, doing so may cause burns.

NOTE: If only a small portion of the jammed paper is visible, making it difficult to remove, see "Removing Print Jams Between the Imaging Drum and Fuser" to remove the jammed paper.

4. Close the outer front cover.
   If a sheet of paper has been already fed from the tray, a paper jam message may appear. Go to step 5.
   
   

5. If a paper jam message is displayed, push the front latch up and fully open the front cover.
   
   

6. Remove the jammed paper if you see it. If you cannot see the jammed paper, go to step 7.
   
   

NOTE: If a paper jam occurs in the fuser area, a sheet of paper may already have been fed from the tray. Make sure there is no paper remaining inside the printer, using step 8 through 14.

7. Close the front cover.
   
   

8. Slowly, completely remove the tray from the printer.
   If the printer is equipped with an optional tray module, remove the trays sequentially, starting with the bottom one.
   
   

9. Remove all the jammed and/or creased paper from the tray.
   
   

10. If there is jammed paper remaining inside the printer, pull it out carefully to avoid tearing it.
    
    

11. If jammed paper cannot be found, pull down the blue cover along the top of the hole where the tray cartridge was in the printer, and pull the jammed paper out carefully. Close blue cover after removing jammed paper.
    
    

12. Push the front latch up and fully open the front cover. Confirm that there are no scraps of paper remaining inside the printer.
    
    

13. Close the front cover.
    
    

14. Insert the tray into the printer, and push until it stops.
    
    

NOTICE: Do not use excessive force on the tray. Doing so could damage the tray or the inside the printer.

Removing Print Jams From the Duplexer

NOTE: To resolve the message displayed on the operator panel, you must clear all print media from the print media path.

1. Push the side button and open the outer front cover.
   
   

2. Remove the jammed paper.
   If the paper is torn, remove any scraps of paper remaining inside the printer.
   
   

3. Close the outer front cover.
   
   

Removing Print Jams From the Optional Tray Modules

NOTE: To resolve the message displayed on the operator panel, you must clear all print media from the print media path.

1. Open the trays until you find the jammed paper.
   
   

NOTE: Paper in the tray module feeds to the printer from the front of the trays, therefore paper jammed in the lower tray can block the upper tray of the module or the tray in the printer, preventing you from opening them. Look for the jammed paper sequentially, starting with the lowest tray.

2. Remove all jammed and/or creased paper from the tray.
   
   

3. Pull the jammed paper out carefully to avoid tearing it.
   If the paper is torn, confirm that there are no scraps of paper remaining inside the printer.
   
   

4. Push the front latch up and fully open the front cover. Confirm that there are no scraps of paper remaining inside the printer.
   
   

5. Close the front cover.
   
   

6. Insert the trays into the printer. Push the trays in until they stop.