Troubleshooting

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Troubleshooting Guide

This section consists of the following instructions.

Configuration of your printer instructions

• Menu Map
  
  
• Setup printing Letter Plain 1 from Multipurpose Feeder
  
  
• Setup printing Letter Plain 1 from Tray 1
  
  
• Setup printing Letter Plain 1 from Tray 2
  
  
• Setup printing Transparency from Multipurpose Feeder
  
  
• Setup printing Envelope from Multipurpose Feeder
  
  
• Setup Paper Size
  
  
• Setup Paper Type
  
  

• Parallel Printing
  
  
• USB Printing
  
  
• Setup Network
  
  
• Setup Security
  
  

Trouble Shooting Instructions

• Diagnostic Menu Map (Customer Mode)
  
  
• Testing "Print Quality"
  
  
• Testing "Toner Pallets Check" or "Contamination Check"
  
  
• Clear NVRAM
  
  

Others

• How to replace the Drum Cartridge
  
  
• How to install the Toner Cartridge
  
  
• Basic toner cleaning instructions
  
  

The section will help you solve problems with the printer, options, or print quality.

  Basic Printer Problems

  Display Problems

  Printing Problems

  Print Quality Problems

  Option Problems

  Other Problems

  Contacting Service

Basic Printer Problems

Some printer problems can be easy to resolve. If a problem occurs with your printer, check each the following:

• If a message displays on the operator panel, see "Understanding Printer Messages."
  
  
• The printer power cable is plugged into the printer and a properly grounded electrical outlet.
  
  
• The printer power is on.
  
  
• The electrical outlet is not turned off at any switch or breaker.
  
  
• Other electrical equipment plugged into the outlet is working.
  
  
• All options are properly installed.
  
  
• If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem.
  
  

NOTICE: If an error message appears, see "Understanding Printer Messages."

Display Problems

Problem	Action
Operator panel displays only diamonds or is blank.	· Turn off the printer, wait for 10 seconds, and turn on the printer. · Self Test Message appears on the operator panel. When the test is completed, Ready to Print is displayed.
Menu settings changed from the operator panel have no effect.	Settings in the software program, the printer driver, or the printer utilities are overriding the settings made on the operator panel. · Change the menu settings from the printer driver, the printer utilities, or the software program instead of the operator panel. · Disable the settings in the printer driver, the printer utilities, or the software program so you can change settings on the operator panel.

Printing Problems

Problem	Action
Job did not print correct or incorrect characters printed.	Make sure Ready to Print appears on the operator panel before you send a job to print. Press Menu to return to Ready to Print.
	Make sure print media is loaded in the printer. Press Menu to return to Ready to Print.
	Verify the printer is using the correct page-description language (PDL).
	Verify that you are using the correct printer driver.
	Make sure you are using the correct Ethernet, USB, or IEEE cable and it is securely connected at the back of the printer.
	Verify that the correct print media size is selected.
	If using a print spooler, verify that the spooler has not stalled.
	Check the printer interface from the Configure menu. Determine the host interface you are using. Print a Panel Settings page to verify that the current interface settings are correct.
	Some high-resolution graphics will not print correctly using the PCL driver in its default mode. To correct this problem, use the PostScript driver or you can increase your memory when using the PCL driver.
Secure print is not available or not printing	Minimum 256 MB is required.
	RAM Disk must be enabled using the operator panel.
	The number of secure print jobs your printer can store is dependent on the job size including number of pages, graphics, color attributes, and the amount of memory installed. To increase this number, add additional memory.
Print media misfeeds or multiple feeds occur.	Make sure the print media you are using meets the specifications for your printer. See "Print Media Supported" for more information.
	Flex print media before loading it in any of the sources.
	Make sure the print media is loaded correctly.
	Make sure the width and length guides on the print media sources are adjusted correctly.
	Do not overfill the print media sources.
	Do not force print media into the multipurpose feeder when you load it; otherwise, it may skew or buckle.
	Remove any curled print media from sources.
	Load the recommended print side correctly for the type of print media you are using. See "Loading Print Media in Standard and Optional Trays" for more information.
	Turn the print media over or around and try printing again to see if feeding improves.
	Do not mix print media types.
	Do not mix reams of print media.
	Remove the top and bottom sheets of a ream before loading the print media.
	Load a print media source only when it is empty.
Envelope misfeeds or multiple feeds occur.	Remove the stack of envelopes from the multipurpose feeder.
Page breaks in unexpected places.	Check the Job Timeout in the Basic Settings menu. Increase the setting.
Job prints from the wrong source or on the wrong print media.	Check the Paper Size and Paper Type in the Tray Settings menu on the printer operator panel and in the printer driver.
Print media does not stack neatly in the output bin.	Turn the print media stack over in the tray or multipurpose feeder.
Printer does not duplex pages.	Make sure Duplex is selected in both the PCL (Printer Control Language) menu on the printer operator panel and in the printer driver.
	Make sure you have enough printer memory installed.

Print Quality Problems

Problem	Action
Color is out of alignment.	· The inside of printer is dirty. · If you install a new black cartridge and a ROS cleaning has not been done, this problem will happen. See "Cleaning Inside the Printer".
Print is too light.	· The toner may be low. Confirm the amount of the toner and change the toner cartridges if necessary. · Set the Draft Mode check box to off in the Advanced in the printer driver. · If you are printing on an uneven print surface, change the Paper Type settings in the Tray Settings menu. See "Paper Type." · Verify that the correct print media is being used. · The drum cartridge may need to be replaced. Change the drum cartridge.
Toner smears or print comes off page.	· If you are printing on an uneven print surface, change the Paper Type settings in the Tray Settings menu. See "Paper Type." · Verify that the print media is within the printer specifications. See "Print Media Supported."
Toner spots appear on the page/printing is blurred.	· Check the toner cartridge to make sure it is installed correctly. · Change the toner cartridge. See "Replacing the Toner Cartridge."
Entire page is white.	· Make sure the packaging material is removed from the toner cartridge. · Check the toner cartridge to make sure it is installed correctly. · The toner may be low. Change the toner cartridge. See "Replacing the Toner Cartridge."
Streaks appear on the page.	· The toner may be low. Change the toner cartridge. See "Replacing the Toner Cartridge." · If you are using preprinted forms, make sure the toner can withstand temperatures of 0 °C to 35 °C.
Characters have jagged or uneven edges.	· Change the Print Mode in the Graphics tab (or Advanced dialog box) to Standard in the printer driver. · If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
Part or all of the page prints in black.	· Check the toner cartridge to make sure it is installed correctly.
The job prints, but the top and side margins are incorrect.	· Make sure the Paper Size setting in the Tray Settings is correct. · Make sure the margins are set correctly in your software program.
Printing on both ends of the transparencies is faded.	· This occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment.

Option Problems

If an option does not operate correctly following installation or stops working:

• Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection between the option and the printer.
  
  
• Print the Printer Settings page to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See "Printing a Printer Settings Page."
  
  
• Make sure the option is selected in the printer driver you are using.
  
  

The following table lists printer options and corrective actions for related problems. If the suggested corrective action does not correct the problem, call customer service.

Problem	Action
Optional tray	· Make sure a secure connection exists between trays (250-sheet tray module or 500-sheet tray module). · Make sure the print media is loaded correctly. See "Loading Print Media in Standard and Optional Trays" for more information.
Optional duplex module	· If the duplex module is listed on the Printer Settings page, and the print media jams when it enters or exits the duplex module, the printer and duplex module may not be properly aligned. · If the duplex module is not available, verify the duplex module cable is connected to the printer and that your printer has the minimum 128 MB memory required.
Printer memory	· Make sure the printer memory is securely connected to the printer system board.
Multiprotocol card	· Make sure the card is securely inserted to the correct slot. · Make sure you are using the correct card.

Other Problems

Condensation has occurred inside the printer.

• Using the operator panel, set the time the printer is in the power saver mode to 60 minutes, and then leave the printer turned on. The inside of the printer warms up and the condensation evaporates. When the condensation has evaporated you can use the printer normally.
  
  

Contacting Service

When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display.

You need to know your printer model type and serial number. See the label on the back of the printer near the power cable for this information.

Troubleshooting Guide

Configuration of your printer instructions

User Settings

Menu Map

Setup printing Letter Plain 1 from Multipurpose Feeder

1. On the printer operator panel press MENU.
   
   
2. Press to get to Tray Settings.
   
   
3. Press to select Tray Settings.
   
   
4. Press to get to Paper Size. (ONLY ON 3x00cn)
   
   
5. Press to select Paper Size. (ONLY ON 3x00cn)
   
   
6. Press to get to MPF. (ONLY ON 3x00cn)
   
   
7. Press to select MPF. (ONLY ON 3x00cn)
   
   
8. Using and , select the appropriate paper size (Letter). (ONLY ON 3x00cn)
   
   
9. Press the middle button, SELECT, once Letter is displayed on the lower line, this puts a * by it. (ONLY ON 3x00cn)
   
   
10. Now we have the MPF Size set to Letter. (ONLY ON 3x00cn)
    
    
11. Now press MENU to get back to Tray Settings/Paper Size.
    
    
12. Press to get to Paper Type.
    
    
13. Press to select Paper Type.
    
    
14. Press to get to MPF.
    
    
15. Press to select MPF.
    
    
16. Using and , select the appropriate paper type (Plain 1).
    
    
17. Press SELECT, once Plain 1 is displayed on the lower line.
    
    
18. Now we have the MPF Type set to Plain 1.
    
    
19. Now press MENU to get back to Ready to Print
    
    
20. Now insert the Letter-sized stack of paper into the MPF.
    
    
21. On the screen MPF/Letter will appear. (ONLY ON 3x00cn)
    
    
22. Press SELECT to confirm this. (ONLY ON 3x00cn)
    
    
23. Now on the screen MPF/Plain 1 will appear.
    
    
24. Press SELECT to confirm this.
    
    
25. We now have all the hardware settings on the printer correct
    
    

Now, all software settings screen shots are from WORD, this was done in Word. However if in any application, you go File ® Print and then click the Properties button, you will get this same driver properties window.

26. Open up Word and create a new document.
    
    
27. Go to File ® Print.
    
    
28. Select the Dell Color Laser Printer from the printers list
    
    
29. Click the Properties button to the right.
    
    
30. This brings up Driver Properties.
    
    
31. Click on the Paper Tray Tab.
    
    
32. Change the Paper Source to MPF.
    
    
33. Click the Paper Tab.
    
    
34. Select in paper size, Letter.
    
    
35. Select for Output Size, Same as Paper Size.
    
    
36. Click OK.
    
    
37. Click Close.
    
    
38. Now the printer driver is setup correctly.
    
    
39. Now go to File ® Page Setup.
    
    
40. Click the Paper Tab.
    
    
41. Change Paper Size to Legal.
    
    
42. Change the Paper source settings BOTH to "DEFAULT TRAY AS PER PRINTER".
    
    
43. Click OK.
    
    
44. Type in some gibberish in the body of the document and click Print!
    
    

Setup printing Letter Plain 1 from Tray 1

1. On the printer operator panel press MENU.
   
   
2. Press to get to Tray Settings.
   
   
3. Press to select Tray Settings.
   
   
4. Press to get to Paper Size. (ONLY ON 3x00cn)
   
   
5. Press to select Paper Size. (ONLY ON 3x00cn)
   
   
6. Press to get to Tray 1. (ONLY ON 3x00cn)
   
   
7. Press to select Tray 1. (ONLY ON 3x00cn)
   
   
8. Using and , select the appropriate paper size (Letter). (ONLY ON 3x00cn)
   
   
9. Press the middle button, SELECT, once Letter is displayed on the lower line, this puts a * by it. (ONLY ON 3x00cn)
   
   
10. Now we have the Tray 1 Size set to Letter. (ONLY ON 3x00cn)
    
    
11. Now press MENU to get back to Tray Settings/Paper Size.
    
    
12. Press to get to Paper Type.
    
    
13. Press to select Paper Type.
    
    
14. Press to get to Tray 1.
    
    
15. Press to select Tray 1.
    
    
16. Using and , select the appropriate paper type (Plain 1).
    
    
17. Press SELECT, once Plain 1 is displayed on the lower line.
    
    
18. Now we have the Tray 1 Type set to Plain 1.
    
    
19. Now press MENU to get back to Ready to Print.
    
    
20. Now insert the Letter-sized stack of paper into the Tray 1.
    
    
21. On the screen Tray 1/Letter will appear. (ONLY ON 3x00cn)
    
    
22. Press SELECT to confirm this. (ONLY ON 3x00cn)
    
    
23. Now on the screen Tray 1/Plain 1 will appear.
    
    
24. Press SELECT to confirm this.
    
    
25. We now have all the hardware settings on the printer correct.
    
    

Now, all software settings screen shots are from WORD, this was done in Word. However if in any application, you go File ® Print and then click the Properties button, you will get this same driver properties window.

26. Open up Word and create a new document.
    
    
27. Go to File ® Print.
    
    
28. Select the Dell Color Laser Printer from the printers list.
    
    
29. Click the Properties button to the right.
    
    
30. This brings up Driver Properties.
    
    
31. Click on the Paper Tray Tab.
    
    
32. Change the Paper Source to Tray 1.
    
    
33. Click the Paper Tab.
    
    
34. Select in paper size, Letter.
    
    
35. Select for Output Size, Same as Paper Size.
    
    
36. Click OK.
    
    
37. Click Close.
    
    
38. Now the printer driver is setup correctly.
    
    
39. Now go to File ® Page Setup.
    
    
40. Click the Paper Tab.
    
    
41. Change Paper Size to Legal.
    
    
42. Change the Paper source settings BOTH to "DEFAULT TRAY AS PER PRINTER".
    
    
43. Click OK.
    
    
44. Type in some gibberish in the body of the document and click Print!
    
    

Setup printing Letter Plain 1 from Tray 2

1. On the printer operator panel press MENU.
   
   
2. Press to get to Tray Settings.
   
   
3. Press to select Tray Settings.
   
   
4. Press to get to Paper Size. (ONLY ON 3x00cn)
   
   
5. Press to select Paper Size. (ONLY ON 3x00cn)
   
   
6. Press to get to Tray 2. (ONLY ON 3x00cn)
   
   
7. Press to select Tray 2. (ONLY ON 3x00cn)
   
   
8. Using and , select the appropriate paper size (Letter). (ONLY ON 3x00cn)
   
   
9. Press the middle button, SELECT, once Letter is displayed on the lower line, this puts a * by it. (ONLY ON 3x00cn)
   
   
10. Now we have the Tray 2 Size set to Letter. (ONLY ON 3x00cn)
    
    
11. Now press MENU to get back to Tray Settings/Paper Size.
    
    
12. Press to get to Paper Type.
    
    
13. Press to select Paper Type.
    
    
14. Press to get to Tray 2.
    
    
15. Press to select Tray 2.
    
    
16. Using and , select the appropriate paper type (Plain 1).
    
    
17. Press SELECT, once Plain 1 is displayed on the lower line.
    
    
18. Now we have the Tray 2 Type set to Plain 1.
    
    
19. Now press MENU to get back to Ready to Print
    
    
20. Now insert the Letter-sized stack of paper into the Tray 2.
    
    
21. On the screen Tray 2/Letter will appear. (ONLY ON 3x00cn)
    
    
22. Press SELECT to confirm this. (ONLY ON 3x00cn)
    
    
23. Now on the screen Tray 2/Plain 1 will appear.
    
    
24. Press SELECT to confirm this.
    
    
25. We now have all the hardware settings on the printer correct
    
    

Now, all software settings screen shots are from WORD, this was done in Word. However if in any application, you go File ® Print and then click the Properties button, you will get this same driver properties window.

26. Open up Word and create a new document.
    
    
27. Go to File ® Print.
    
    
28. Select the Dell Color Laser Printer from the printers list
    
    
29. Click the Properties button to the right.
    
    
30. This brings up Driver Properties.
    
    
31. Click on the Paper Tray Tab.
    
    
32. Change the Paper Source to Tray 2.
    
    
33. Click the Paper Tab.
    
    
34. Select in paper size, Letter.
    
    
35. Select for Output Size, Same as Paper Size.
    
    
36. Click OK.
    
    
37. Click Close.
    
    
38. Now the printer driver is setup correctly.
    
    
39. Now go to File ® Page Setup.
    
    
40. Click the Paper Tab.
    
    
41. Change Paper Size to Legal.
    
    
42. Change the Paper source settings BOTH to "DEFAULT TRAY AS PER PRINTER".
    
    
43. Click OK.
    
    
44. Type in some gibberish in the body of the document and click Print!
    
    

Setup printing Transparency from Multipurpose Feeder

1. On the printer operator panel press MENU.
   
   
2. Press to get to Tray Settings.
   
   
3. Press to select Tray Settings.
   
   
4. Press to get to Paper Size. (ONLY ON 3x00cn)
   
   
5. Press to select Paper Size. (ONLY ON 3x00cn)
   
   
6. Press to get to MPF. (ONLY ON 3x00cn)
   
   
7. Press to select MPF. (ONLY ON 3x00cn)
   
   
8. Using and , select the appropriate paper size (Transparency). (ONLY ON 3x00cn)
   
   
9. Press the middle button, SELECT, once Transparency is displayed on the lower line, this puts a * by it. (ONLY ON 3x00cn)
   
   
10. Now we have the MPF Size set to Transparency. (ONLY ON 3x00cn)
    
    
11. Now press MENU to get back to Tray Settings/Paper Size.
    
    
12. Press to get to Paper Type.
    
    
13. Press to select Paper Type.
    
    
14. Press to get to MPF.
    
    
15. Press to select MPF.
    
    
16. Using and , select the appropriate paper type (Plain 1).
    
    
17. Press SELECT, once Plain 1 is displayed on the lower line.
    
    
18. Now we have the MPF Type set to Plain 1.
    
    
19. Now press MENU to get back to Ready to Print
    
    
20. Now insert the Transparency-sized stack of paper into the MPF.
    
    
21. On the screen MPF/Transparency will appear. (ONLY ON 3x00cn)
    
    
22. Press SELECT to confirm this. (ONLY ON 3x00cn)
    
    
23. Now on the screen MPF/Plain 1 will appear.
    
    
24. Press SELECT to confirm this.
    
    
25. We now have all the hardware settings on the printer correct
    
    

Now, all software settings screen shots are from WORD, this was done in Word. However if in any application, you go File ® Print and then click the Properties button, you will get this same driver properties window.

26. Open up Word and create a new document.
    
    
27. Go to File ® Print.
    
    
28. Select the Dell Color Laser Printer from the printers list
    
    
29. Click the Properties button to the right.
    
    
30. This brings up Driver Properties.
    
    
31. Click on the Paper Tray Tab.
    
    
32. Change the Paper Source to MPF.
    
    
33. Click the Paper Tab.
    
    
34. Select in paper size, Transparency.
    
    
35. Select for Output Size, Same as Paper Size.
    
    
36. Click OK.
    
    
37. Click Close.
    
    
38. Now the printer driver is setup correctly.
    
    
39. Now go to File ® Page Setup.
    
    
40. Click the Paper Tab.
    
    
41. Change Paper Size to Legal.
    
    
42. Change the Paper source settings BOTH to "DEFAULT TRAY AS PER PRINTER".
    
    
43. Click OK.
    
    
44. Type in some gibberish in the body of the document and click Print!
    
    

Setup printing Envelope from Multipurpose Feeder

1. On the printer operator panel press MENU.
   
   
2. Press to get to Tray Settings.
   
   
3. Press to select Tray Settings.
   
   
4. Press to get to Paper Size. (ONLY ON 3x00cn)
   
   
5. Press to select Paper Size. (ONLY ON 3x00cn)
   
   
6. Press to get to MPF. (ONLY ON 3x00cn)
   
   
7. Press to select MPF. (ONLY ON 3x00cn)
   
   
8. Using and , select the appropriate paper size (Envelope). (ONLY ON 3x00cn)
   
   
9. Press the middle button, SELECT, once Envelope is displayed on the lower line, this puts a * by it. (ONLY ON 3x00cn)
   
   
10. Now we have the MPF Size set to Envelope. (ONLY ON 3x00cn)
    
    
11. Now press MENU to get back to Tray Settings/Paper Size.
    
    
12. Press to get to Paper Type.
    
    
13. Press to select Paper Type.
    
    
14. Press to get to MPF.
    
    
15. Press to select MPF.
    
    
16. Using and , select the appropriate paper type (Plain 1).
    
    
17. Press SELECT, once Plain 1 is displayed on the lower line.
    
    
18. Now we have the MPF Type set to Plain 1.
    
    
19. Now press MENU to get back to Ready to Print
    
    
20. Now insert the Envelope-sized stack of paper into the MPF.
    
    
21. On the screen MPF/Envelope will appear. (ONLY ON 3x00cn)
    
    
22. Press SELECT to confirm this. (ONLY ON 3x00cn)
    
    
23. Now on the screen MPF/Plain 1 will appear.
    
    
24. Press SELECT to confirm this.
    
    
25. We now have all the hardware settings on the printer correct
    
    

Now, all software settings screen shots are from WORD, this was done in Word. However if in any application, you go File ® Print and then click the Properties button, you will get this same driver properties window.

26. Open up Word and create a new document.
    
    
27. Go to File ® Print.
    
    
28. Select the Dell Color Laser Printer from the printers list
    
    
29. Click the Properties button to the right.
    
    
30. This brings up Driver Properties.
    
    
31. Click on the Paper Tray Tab.
    
    
32. Change the Paper Source to MPF.
    
    
33. Click the Paper Tab.
    
    
34. Select in paper size, Transparency.
    
    
35. Select for Output Size, Same as Paper Size.
    
    
36. Click OK.
    
    
37. Click Close.
    
    
38. Now the printer driver is setup correctly.
    
    
39. Now go to File ® Page Setup.
    
    
40. Click the Paper Tab.
    
    
41. Change Paper Size to Legal.
    
    
42. Change the Paper source settings BOTH to "DEFAULT TRAY AS PER PRINTER".
    
    
43. Click OK.
    
    
44. Type in some gibberish in the body of the document and click Print!
    
    

Setup Paper Size

1. Start Here
   
   
2. On the printer press MENU.
   
   
3. Press to get to Tray Settings.
   
   
4. Press to select Tray Settings.
   
   
5. Press to get to Paper Size.
   
   
6. Press to select Paper Size.
   
   
7. Press to get to MPF.
   
   
8. Press to select MPF.
   
   
9. Using and , select the appropriate paper size (Letter).
   
   
10. Press the middle button, SELECT, once Letter is displayed on the lower line, this puts a * by it.
    
    
11. Now we have the MPF Size set to Letter.
    
    
12. Now press MENU to get back to Tray Settings/Paper Size.
    
    
13. Press to get to Paper Type.
    
    
14. Press to select Paper Type.
    
    
15. Press to get to MPF.
    
    
16. Press to select MPF.
    
    
17. Using and , select the appropriate paper type (Plain 1).
    
    
18. Press SELECT, once Plain 1 is displayed on the lower line.
    
    
19. Now we have the MPF Type set to Plain 1.
    
    
20. Now press MENU to get back to Ready to Print
    
    
21. Now insert the Letter-sized stack of paper into the MPF.
    
    
22. On the screen MPF/Letter will appear.
    
    
23. Press SELECT to confirm this.
    
    
24. Now on the screen MPF/Plain 1 will appear.
    
    
25. Press SELECT to confirm this.
    
    
26. We now have all the hardware settings on the printer correct
    
    

Now, all software settings screen shots are from WORD, this was done in Word. However if in any application, you go File ® Print and then click the Properties button, you will get this same driver properties window.

27. Open up Word and create a new document.
    
    
28. Go to File ® Print.
    
    
29. Select the Dell Color Laser Printer from the printers list
    
    
30. Click the Properties button to the right.
    
    
31. This brings up Driver Properties.
    
    
32. Click on the Paper Tray Tab.
    
    
33. Change the Paper Source to MPF.
    
    
34. Click the MPF Settings button.
    
    
35. Select Plain 1 from the list of paper types.
    
    
36. Click OK.
    
    
37. Now click the Paper Tab.
    
    
38. Select in paper size, Letter.
    
    
39. Select for Output Size, Same as Paper Size.
    
    
40. Click OK.
    
    
41. Click Close.
    
    

Setup Paper Type

Paper type	Weight (gsm)	Remarks
Plain1	60-80	-
Plain2	81-105	-
Covers1	106-163	-
Covers2	164-216	-
Coated1	106-163	BJP (Bubble Jet Printer) paper cannot be used.
Coated2	164-216	BJP (Bubble Jet Printer) paper cannot be used.
Transparency	-	BJP (Bubble Jet Printer) paper cannot be used.
Label	-	BJP (Bubble Jet Printer) paper cannot be used.
Envelopes	-	-

Configuration

Parallel Printing

A local printer is a printer attached to your computer or a print server using a USB or parallel cable.

Installing Printer Drivers

Connecting the Printer to the Computer Before Inserting the Drivers and Utilities CD

Windows 98, Me, 2000, XP, and Server 2003

1. Connect your printer to your computer.
   
   
2. When the Found New Hardware Wizard appears, click Cancel.
   
   
3. Insert the Drivers and Utilities CD into your computer.
   
   
4. Click Personal Installation.
   
   
5. Click Install. The Found New Hardware Wizard appears.
   
   
6. Click Next. The wizard automatically finds and installs the corresponding printer driver.
   
   
7. When the Complete the Found New Hardware Wizard screen appears, click Finish.
   
   
8. Select either the Typical Installation or Custom Installation checkbox, and then click Next. If you select Custom Installation, you can select the specific software you want to install.
   
   
9. When using Windows 98 or Me, the Adobe License Agreement appears, click to accept the agreement and then click Install.
   
   
10. When the Congratulations! screen appears, in Windows 2000, Windows XP, and Server 2003, click Printer Test Page if necessary. Click Finish.
    
    
11. Click Cancel.
    
    

Windows 95 and NT 4.0

1. Connect your printer to your computer.
   
   
2. Insert the Drivers and Utilities CD into your computer.
   
   
3. Click Personal Installation.
   
   
4. On the Add Printer screen, select the port name from the Port Name combo box, and then set the printer's options under Printer Configuration. Click Next.
   
   
5. Select either the Typical Installation or Custom Installation checkbox, and then click Next. If you select Custom Installation, you can select the specific software you want to install.
   
   
6. The Adobe License Agreement appears, click to accept the agreement and then click Install.
   
   
7. When the Congratulations! screen appears, click Finish.
   
   
8. Click Cancel.
   
   

USB Printing

A local printer is a printer attached to your computer or a print server using a USB or parallel cable.

Installing Printer Drivers

Connecting the Printer to the Computer Before Inserting the Drivers and Utilities CD

Windows 98, Me, 2000, XP, and Server 2003

1. Connect your printer to your computer.
   
   
2. When the Found New Hardware Wizard appears, click Cancel.
   
   
3. Insert the Drivers and Utilities CD into your computer.
   
   
4. Click Personal Installation.
   
   
5. Click Install. The Found New Hardware Wizard appears.
   
   
6. Click Next. The wizard automatically finds and installs the corresponding printer driver.
   
   
7. When the Complete the Found New Hardware Wizard screen appears, click Finish.
   
   
8. Select either the Typical Installation or Custom Installation checkbox, and then click Next. If you select Custom Installation, you can select the specific software you want to install.
   
   
9. When using Windows 98 or Me, the Adobe License Agreement appears, click to accept the agreement and then click Install.
   
   
10. When the Congratulations! screen appears, in Windows 2000, Windows XP, and Server 2003, click Printer Test Page if necessary. Click Finish.
    
    
11. Click Cancel.
    
    

Windows 95 and NT 4.0

1. Connect your printer to your computer.
   
   
2. Insert the Drivers and Utilities CD into your computer.
   
   
3. Click Personal Installation.
   
   
4. On the Add Printer screen, select the port name from the Port Name combo box, and then set the printer's options under Printer Configuration. Click Next.
   
   
5. Select either the Typical Installation or Custom Installation checkbox, and then click Next. If you select Custom Installation, you can select the specific software you want to install.
   
   
6. The Adobe License Agreement appears, click to accept the agreement and then click Install.
   
   
7. When the Congratulations! screen appears, click Finish.
   
   
8. Click Cancel.
   
   

Setup Network

NOTE: To use this printer in a UNIX or Linux environment, you need to install a UX Filter or Linux Driver. For more information on how to install and use these, refer to your User's Guide.

NOTE: When using a CD drive in a Linux environment, you need to mount the CD according to your system environment. The command strings are mount/media/cdrom.

Print and Check the Printer Settings Page

1. Print the Printer Settings page.
   
   
   1. When Ready to Print appears in the LCD, press Menu.
      
      
   2. Press until Configure appears, and then press or .
      
      
   3. Press until Reports appears, and then press or .
      
      
   4. Printer Settings is displayed. Press .
      
      

The Printer Settings page is printed.

2. Under the TCP/IP heading, verify the IP address.
   
   

If the IP address is 0.0.0.0, wait for a few minutes to resolve the IP address automatically, and then print the Printer Settings page again.

Run the Installation Software

1. Insert the Drivers and Utilities CD into your computer.
   
   
2. The Drivers and Utilities CD should launch the installation software automatically.
   
   

If the CD does not automatically launch, click Start ® Run, type D:\CDFE.exe (where D is the drive letter of your CD), and then click OK.

3. When the Drivers and Utilities CD screen appears, click Network Installation - Install the printer for use on a network. If using Windows XP, Windows 2000, Windows NT 4.0, or Windows 2003 Server, go to step 4. For all other operating systems, go to step 5.
   
   
4. For local installation, select Local Installation - Install printer on this computer, and then click Next.
   
   

For remote installation:

1. Select Remote Installation - Install printer on one or more remote computers, and then click Next.
   
   
2. Enter your Administrator user name, password, and clients or servers and then click Add.
   
   
3. Click Next.
   
   

5. Select the network printer you would like to install. If you do not see your printer listed, click Update to refresh the list or click Add Printer to add a printer to the network. You may update the IP address and port name at this point. Click Next.
   
   
6. Select your printer from the list. If you would like to change the printer name listed, enter a new name in the Printer Name field.
   
   
7. If you want other users on the network to access this printer, select Share this printer with other computers on the network, and then enter a share name that users will easily identify.
   
   
8. If you want to set a printer as the default, select the printer and then click the Set this printer as default check box.
   
   
9. If you want to restrict color printing, select the appropriate Color Track option. Enter the password.
   
   
10. If the PostScript (PS) Driver is available and you want to install it, click on the check box.
    
    
11. Click Next.
    
    
12. Select the software and documentation you want to install. You can specify the destination folder to install the Dell software and documentation. To change the destination folder, click Browse....
    
    
13. Click Next.
    
    
14. For PostScript Driver Installation Only- If the Adobe License Agreement appears, click to accept the agreement and then click Install.
    
    
15. When the Congratulations! screen appears, select whether or not to restart your computer, and then click Finish.
    
    

Use the Dell Printer Configuration Web Tool to monitor the status of your network printer without leaving your desk. You can view and/or change the printer configuration settings, monitor toner level, and when it is time to order replacement toner cartridges, just click the Dell supplies link right from your Web browser.

NOTE: The Dell Printer Configuration Web Tool is not available when the printer is locally attached to a computer or a print server.

To launch the Dell Printer Configuration Web Tool, type the network printer IP address in your Web browser, and the printer configuration appears on the screen. Refer to your User's Guide for more information.

You can set up the Dell Printer Configuration Web Tool to send you an email when the printer needs supplies or intervention.

To set up email alerts:

1. Launch the Dell Printer Configuration Web Tool.
   
   
2. Click E-Mail Alert link.
   
   
3. Under Setup E-Mail Lists and Alerts, enter the Primary SMTP Gateway, the Reply Address, and enter your email address or the key operator's email address in the email list box.
   
   
4. Click Apply New Settings.
   
   

Setup Security

1. Press Menu.
   
   
2. Press until Printer Settings appears, and then press or .
   
   
3. Press until Printer Settings appears, and then press or .
   
   
4. Press until Security Settings appears, and then press or .
   Security Settings is displayed.
   
   

Purpose:

To set or change the password to limit access to the menus from the operator panel.

Set the password of the Dell Printer Configuration Web Tool from Set Password in Print Server Settings.

Values:

Panel Lock	Specifies whether to limit access to the menus.
Change Password	Sets a password to limit access to the menus.
Re-enter Password	Type the new password again to confirm.

NOTE: This menu sets a password to lock the operator panel. When changing the password for the Dell Printer Configuration Web Tool, click Set Password on the left frame and set the password.

Trouble Shooting Instructions

Use the Customer Mode to locate the unit in the printer that causes a problem.

Diagnostic Menu Map (Customer Mode)

1. Turn off the printer.
   
   
2. Turn on the printer while holding down and .
   The Customer Mode menu appears.
   
   

Testing "Print Quality"

"Print Quality" is used to diagnose print quality defects.

1. On the Customer Mode menu, go down to Cyan20%, Magenta20%, Yellow20%, or Black20% and press .
   
   

Cyan20%	Outputs cyan toner at 20% density on the whole area of the paper.
Magenta20%	Outputs magenta toner at 20% density on the whole area of the paper.
Yellow20%	Outputs yellow toner at 20% density on the whole area of the paper.
Black20%	Outputs black toner at 20% density on the whole area of the paper.

After you output the test results, contact Dell.

Testing "Toner Pallets Check" or "Contamination Check"

"Toner Pallet Check" and "Contamination Chk" are used to diagnose machine problems.

1. On the Customer Mode menu, go down to TonerPalletCheck or ContaminationChk, and press .
   
   

Toner Pallet Check	Allows you to identify the problem with the toner when print quality problems occur while printing pictures or photos.
Contamination Check	Allows you to check for any regular lines or spots when printing if print quality problems are occurring.

After you output the test results, contact Dell.

Clear NVRAM

You can restore the original factory default menu settings by initializing NVRAM.

1. Press Menu.
   
   
2. Press until Configure appears, and then press or .
   
   
3. Press until Maintenance appears, and then press or .
   
   
4. Press until Init NVRAM appears, and then press or .
   
   
5. The Init NVRAM Are you sure? message appears on the operator panel. Press .
   
   
6. Turn off the printer, and then on again.
   
   

Others

How to replace the Drum Cartridge

CAUTION: Before performing any of the following procedures, read and follow the safety instructions in your Owner's Manual.

Dell cartridges are available only through Dell. You can order more online at http://www.dell.com/supplies or by phone. To order by phone, see your Owner's Manual.

Dell recommends Dell drum cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.

NOTE: Remove any print jobs from the center output tray and close the multipurpose feeder cover before opening the top cover or front door.

NOTE: First pull the optional duplex module back if it is installed.

1. To open both covers on the printer, grab the notch in the front door and pull forward. Lift the top cover and push back.
   
   

2. To remove the used drum cartridge, push up the lever on the right side of the printer.
   
   

3. Grab the drum cartridge by the handle, and pull it up and out.
   
   

CAUTION: Do not touch inside the printer with your hands. Some parts may be hot. Allow time for the printer to cool before attempting to remove parts in this area.

4. Remove the protective sheet from the drum cartridge.
   
   

CAUTION: Do not touch the drum at the bottom of the drum cartridge.

5. To insert the drum cartridge, push up the lever on the right side of the printer. With the lever in the upright position, hold the drum cartridge by the handle, align the arrows on the drum cartridge with the corresponding arrows on the printer and guide the cartridge in until it snaps into place.
   
   

6. Pull down the lever on the right to lock the drum cartridge in place.
   
   

7. Close the top cover.
   
   

How to install the Toner Cartridge

CAUTION: Before performing any of the following procedures, read and follow the safety instructions in your Owner's Manual.

In addition to the toner level indicator that appears each time you send a job to print, a message appears on the operator panel to alert you when it's time to order a new toner cartridge.

Dell toner cartridges are available only through Dell. You can order more toner online at http://www.dell.com/supplies or by phone. To order by phone, see "Ordering Toner Cartridges" in your Owner's Manual.

Dell recommends Dell toner cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.

Selecting a Replacement Toner Cartridge

1. Press Menu.
   
   
2. Press until Replace Toner appears, and then press or .
   
   
3. Press until the desired toner to replace appears, and press .
   
   

NOTE: Each time you replace a black cartridge, you should use the cleaning rod. See "Cleaning Inside the Printer."

Replacing the Used Toner Cartridge

NOTE: Remove any print jobs from the center output tray and close the multipurpose feeder cover before opening the front door.

1. Grab the notch in the front door and pull forward.
   
   

The toner cartridge that must be replaced has moved to the front of the printer.

2. Push up the handhold on the right to unlock the cartridge.
   
   

3. Hold the toner cartridge and pull out the cartridge.
   
   

CAUTION: Do not touch inside the printer with your hands. Some parts may be hot.

4. Make sure the color of the toner cartridge matches the slot on the toner cartridge carrier. Gently shake the cartridge to distribute the toner evenly.
   
   

5. Lift the tab up 90 degrees and pull the toner seal straight off, keeping it parallel with the toner cartridge.
   
   

6. To insert the toner cartridge, align the arrows on the cartridge with the corresponding arrows on the printer. Guide the cartridge in until it snaps into place, and then push down the handhold to lock the cartridge in place.
   
   

7. If replacing just one toner cartridge, close the front door and you are finished.
   
   

NOTE: Make sure the toner cartridge is installed correctly. Otherwise, the front door cannot close firmly.

8. Repeat steps 4 through 7 when inserting the remaining cartridges.
   
   

Basic toner cleaning instructions

A cleaning rod for cleaning inside the printer is installed on your printer.

1. Open the front door.
   
   

2. Pull out the slide bar that is inside the printer on the right side until it stops.
   The access window cover slides open.
   
   

3. Hold the cleaning rod and push the rod in and pull out once to clean inside the printer.
   
   

4. Push the slide bar back to its original position.
   
   
5. Close the front door.