Clearing Jams

Careful selection of appropriate print media and proper loading allow you to avoid most jams. See "Print Media Guidelines" for more information.

  Avoiding Jams

  Identifying the Location of Paper Jams

  Removing Print Jams Near the Fuser Unit

  Removing Print Jams Near the Center Output Tray

  Removing Print Jams From the Print Media Pickup Area

  Removing Print Jams From the Optional Duplex Module

  Removing Print Jams From the Print Media Source

  Removing Print Jams From the Multipurpose Feeder

NOTE: Before buying large quantities of any print media, Dell recommends trying a sample first.

Avoiding Jams

• Use only recommended print media. See "Print Media Guidelines" for more information.
  
  
• See "Loading Print Media in Standard and Optional Trays" and "Loading the Multipurpose Feeder" to load printer media properly.
  
  
• Do not overload the print media sources. Make sure the stack print media height does not exceed the maximum height indicated by the load line labels in the trays.
  
  
• Do not load wrinkled, creased, damp, or curled print media.
  
  
• Flex, fan, and straighten print media before you load it. If a jam occurs with print media, try feeding one sheet at a time through the multipurpose feeder.
  
  
• Do not use print media that you have cut or trimmed yourself.
  
  
• Do not mix print media sizes, weights, or types in the same print media source.
  
  
• Make sure the recommended print side is face up.
  
  
• Keep print media stored in an acceptable environment. For more information, see "Storing Print Media" for more information.
  
  
• Do not remove the feeding tray during a print job.
  
  
• Push all trays in firmly after loading them.
  
  
• Make sure all cables that connect to the printer are correctly attached.
  
  
• Overtightening the guides may cause jams.
  
  

Identifying the Location of Paper Jams

The following illustration shows where paper jams may occur along the print media path.

CAUTION: Do not attempt to clear any jams using tools or instruments. This may permanently damage the printer.

1	Duplex module
2	Print media source
3	Duplex cover
4	Feeder cover
5	Inner rear cover (displayed Reg Cover on message)
6	Bias Transfer Roll (BTR) cover
7	Fuser cover
8	Paper cover (not present when duplex module has been installed)

Removing Print Jams Near the Fuser Unit

NOTE: To resolve the message displayed on the operator panel, you must clear all print media from the print media path.

When Using the Optional Duplex Module

1. Open the duplex module.
   
   

2. Open the BTR cover.
   
   

CAUTION: The inside of the printer on the back side is hot.

3. Press the levers on both sides and remove any jammed print media.
   
   

NOTE: Never touch the outer levers located on both sides of the fuser unit, which are used to remove or install the fuser unit.

4. Return the levers to their original positions.
   
   
5. Close the BTR cover.
   
   
6. Close the duplex module.
   
   

When Not Using the Optional Duplex Module

1. Open the rear cover.
   
   

2. Open the BTR cover.
   
   

CAUTION: The inside of the printer on the back side is hot.

3. Open the paper cover.
   
   

4. Press the levers on both sides and remove any jammed print media.
   
   

NOTE: Never touch the outer levers located on both sides of the fuser unit, which are used to remove or install the fuser unit.

5. Return the levers to their original positions.
   
   
6. Close the paper cover.
   
   
7. Close the BTR cover.
   
   
8. Close the rear cover.
   
   

Removing Print Jams Near the Center Output Tray

NOTE: To resolve the message displayed on the operator panel, you must clear all print media from the print media path.

1. Open the paper cover or the optional duplex module (if the duplex module is installed).
   
   

CAUTION: The inside of the printer is hot.

2. Lift up the levers on both sides.
   
   

NOTE: Never touch the outer levers located on both sides of the fuser unit, which are used to remove or install the fuser unit.

3. Open the fuser cover and remove any jammed print media.
   
   

4. Push down the levers on the both sides.
   
   
5. Close the paper cover or the optional duplex module (if the duplex module is installed).
   
   

Removing Print Jams From the Print Media Pickup Area

NOTE: To resolve the message displayed on the operator panel, you must clear all print media from the print media path.

When Using the Optional Duplex Module

1. Open the duplex module.
   
   

2. Open the inner rear cover.
   
   

3. Remove the print media from the back of the printer. The accessible portion of the print media determines how it should be removed. If the print media is not accessible, go to 4.
   
   

4. Close the inner rear cover.
   
   
5. Close the duplex module.
   
   
6. Grab the feeder cover on the back of the printer and pull down.
   
   

7. Remove any accessible print media.
   
   

8. Close the cover.
   
   

When Not Using the Optional Duplex Module

1. Open the rear cover. The inner rear cover opens at the same time.
   
   

2. Remove the print media from the back of the printer. The accessible portion of the print media determines how it should be removed. If the print media is not accessible, go to step 3.
   
   

3. Close the rear cover.
   
   
4. Grab the feeder cover on the back of the printer and pull down.
   
   

5. Remove any accessible print media.
   
   

6. Close the cover.
   
   

Removing Print Jams From the Optional Duplex Module

NOTE: To resolve the message displayed on the operator panel, you must clear all print media from the print media path.

1. Grab the duplex cover and pull down.
   
   

2. Remove any accessible print media. The accessible portion of the print media determines how it should be removed. If only a small portion of the print media is accessible, do not remove the print media. Go to step 3.
   
   

3. Close the duplex cover.
   
   
4. Grab the optional duplex module and pull back.
   
   

5. Remove any accessible print media.
   
   
6. Close the optional duplex module.
   
   

Removing Print Jams From the Print Media Source

NOTE: To resolve the message displayed on the operator panel, you must clear all print media from the print media path.

1. Pull the tray halfway out.
   
   

2. Remove the print media depending on how it has jammed.
   
   
   • If print media is located on a tilted surface or a wall at the front of the tray, pull the print media straight out.
     
     
   • If the print media is in the pass-through area across two trays, pull the print media straight up and out.
     
     

3. Return the tray to its original position.
   
   

Removing Print Jams From the Multipurpose Feeder

Pull the jammed print media straight out of the multipurpose feeder as shown below.

NOTE: To resolve the message displayed on the operator panel, you must clear all print media from the print media path.