Understanding Printer Messages

The printer operator panel displays messages describing the current state of the printer and indicates possible printer problems you must resolve. This topic provides a list of all printer messages, explains what they mean, and tells you how to clear the messages.

1
LCD display

5
buttons

2
Ready indicator

6
Error indicator

3
buttons

7
Cancel button

4
Menu button

8
button

Message

(The first and second lines are displayed together. The third and forth lines blink every three second.)

What this message means

What you can do

NNN-NNN
Restart Printer
Contact Support
IfMessageReturns

Error NNN-NNN relates to printer problems.

Turn off the printer, and then on. If this does not solve the problem, contact Dell.

See "Contacting Dell" in the Owner's Manual.

NNN-NNN
Restart Printer
Reseat Fuser
Contact Support

The outer levers on both sides of the fuser unit are not securely locked.

Error NNN-NNN relates to printer problems.

Confirm that the outer levers on both sides of the fuser unit are securely locked. If this does not solve the problem, contact Dell.

See "Contacting Dell" in the Owner's Manual.

016-316
Restart Printer
Reseat Memory
Contact Support

The printer detected an unsupported additional memory module in the memory slot.

Remove the additional memory module. If this does not solve the problem, contact Dell.

See "Contacting Dell" in the Owner's Manual.

016-318
Restart Printer
Reseat Memory
Contact Support

The additional memory module is not fully inserted into the slot.

Remove the additional memory module from the slot, and then reattach it firmly. If this does not solve the problem, contact Dell.

See "Contacting Dell" in the Owner's Manual.

NNN-NNN
Restart Printer
Reseat XXX
Contact Support

XXX is not fully inserted.

Error NNN-NNN relates to printer problems.

Confirm that the unit is securely inserted. If this does not solve the problem, contact Dell.

See "Contacting Dell" in the Owner's Manual.

Paper Jam XXX
NNN-NNN
Open YYY
Remove Paper

The printer detects a paper jam in XXX.

XXX indicates a position in which a paper jam occurs.

YYY indicates a position that you open.

Error NNN-NNN relates to printer problems.

Clear the paper path.
When "Reg Cover" appears in YYY, the procedure to remove print media is different depending on whether the Duplex Module is attached or not.

See "Clearing Jams"

Paper Jam XXX
NNN-NNN
Open YYY
and ZZZ

Paper Jam XXX
NNN-NNN
Open YYY
Open ZZZ

Paper Jam Tray 1
071-101
Open Feed1 Cover
Pull out Tray 1

The printer detects a paper jam in XXX.

XXX indicates a position in which a paper jam occurs.

Pull out the specified tray and clear the paper path.

See "Clearing Jams"

Paper Jam Tray 2
072-101
Open Feed2 Cover
Pull out Tray 2

004-312
TRAY1 must be
250 sheet tray
Contact Support

The printer detects an incorrect configuration of the trays.

Turn off the printer. Set the trays in the proper configuration again.

See "Installing the Optional Tray Module"

Transparency
077-131
Open Reg Cover
Remove Paper

The printer detects jammed transparencies.

Clear the paper path.

Then load the transparencies again.

See "Clearing Jams"

Transparency
077-132
Open Duplex Mod
Open Reg Cover
Remove Paper

Remove Drum Cart
091-940
Install Toner
Cartridge First

The drum cartridge must be removed.

Remove the drum cartridge from the printer.

See "Replacing the Drum Cartridges"

Insert TonerCart
NNN-NNN
Insert
XXX

The specified toner cartridge is either missing or not fully inserted into the printer.

XXX is one of the following:

· Yellow Toner

· Cyan Toner

· Magenta Toner

· Black Toner

Error NNN-NNN relates to printer problems.

Reinsert the specified toner cartridge.

See "Replacing the Toner Cartridge"

Insert Drum Cart
091-972
Drum Cartridge
Not Installed

The drum cartridge is either missing or not fully inserted into the printer.

Reinsert the drum cartridge.

See "Replacing the Drum Cartridges"

Reinsert Drum
091-911
Printer Unable
to Detect Drum

Replace Toner
NNN-NNN
Replace
XXX

The toner cartridge is low on toner.

XXX is one of the following:

· Yellow Toner

· Cyan Toner

· Magenta Toner

· Black Toner

Error NNN-NNN relates to printer problems.

Remove the specified toner cartridge and install a new one.
See "Replacing the Toner Cartridge"

Replace DrumCart
091-935
Drum Full of
Waste Toner

The drum cartridge needs to be replaced.

Replace the drum cartridge.

See "Replacing the Drum Cartridges"

Toner Verify
NNN-NNN
Remove/Reinsert
XXX

An unsupported toner cartridge is installed.

XXX is one of the following:

· Yellow Toner

· Cyan Toner

· Magenta Toner

· Black Toner

Error NNN-NNN relates to printer problems.

Replace the specified toner cartridge.

See "Replacing the Toner Cartridge"

Drum Recognition
091-916
Remove and
Reinsert Drum

An unsupported drum cartridge is installed.

Replace the drum cartridge.

See "Replacing the Drum Cartridges"

TonerRecognition
NNN-NNN
Remove/Reinsert
XXX

An unsupported toner cartridge is installed.

XXX is one of the following:

· Yellow Toner

· Cyan Toner

· Magenta Toner

· Black Toner

Error NNN-NNN relates to printer problems.

Replace the specified toner cartridge.

See "Replacing the Toner Cartridge"

Wrong Cartridge
NNN-NNN
XXX
Unsupported

A toner cartridge which has a volume that is not supported has been installed.

XXX is one of the following:

· Yellow Toner

· Cyan Toner

· Magenta Toner

· Black Toner

Error NNN-NNN relates to printer problems.

Replace the specified toner cartridge.

See "Replacing the Toner Cartridge"

Close FrontCover
077-300
Front or Top
Cover Is Open

Printer cover is open.

XXX is one of the following:

· Reg Cover

· BTR Cover

· Paper Cover

· Feeder 1

· Feeder 2

· Duplex Cover

YYY is one of the following:

· Reg Cover

· BTR Cover

· Paper Cover

· Feeder 1 Cover

· Feeder 2 Cover

· Duplex Cover

Error NNN-NNN relates to printer problems.

Close the specified cover.

Close XXX
NNN-NNN
YYY
Is Open

Close Duplex Mod
077-308
Duplex Module
Is Open

Optional duplex module is open.

Close the optional duplex module.

CarrierAlignment
093-310
Reinsert Toner
Cartridge

The toner cartridge does not rotate properly during replacement.

· Open the front door.

· Confirm that toner cartridges are securely installed.

Load XXX
NNN-NNN
Load XXX
YYY
Load XXX
yyy

Incorrect paper size is loaded in the specified tray.

XXX indicates the number of the tray or multipurpose feeder.

YYY indicates a paper size.

yyy indicates paper quality.

Error NNN-NNN relates to printer problems.

Load the specified paper in the specified trays.

See "Loading Print Media in Standard and Optional Trays"

Load Tray
024-964
Load XXX
YYY
Load XXX
yyy

Incorrect paper sizes are loaded in all trays.

YYY indicates a paper size.

yyy indicates paper quality.

Load the specified paper in all the trays.

See "Loading Print Media in Standard and Optional Trays"

Out of Memory
016-700
Job too Large
Press Set

The printer memory is full and cannot continue processing the current print job.

Error NNN-NNN relates to printer problems.

· Press to clear the message, cancel the current print job, and conduct the next print job, if any.

· Press Cancel to cancel the current print job.

· Press Menu to open the Stored Print and delete the holding job.

· To avoid this error in the future, do the following:

· Delete unnecessary fonts, macros, and other data in printer memory.

· Install additional printer memory.

See "Accessing Held Jobs From the Operator Panel"

Disk Full
016-980
Job too Large
Press Set

RAM disk memory is full and cannot continue processing the current print job.

· Press to clear the message, cancel the current print job, and conduct the next print job, if any.

· Press Cancel to cancel the current print job.

· Press Menu to open the Stored Print and delete the current job.

· To avoid this error in the future, do the following:

· Reduce the number of print pages such as splitting the print data.

· Increase free memory space by deleting unnecessary data in the RAM disk.

See "Accessing Held Jobs From the Operator Panel"

PCL Request
016-720
Invalid PCL file
Press Set

Error relating to PCL emulation problems occurs.

· Press to clear the message, cancel the current print job, and conduct the next print job, if any.

· Press Cancel to cancel the print job.

Invalid Job
016-799
Data Violation
Press Set

When the configuration of the printer on the printer driver does not conform to the printer you are using, this message appears.

· Press Cancel to cancel the print job.

· Press to clear the message, cancel the current print job, and conduct the next print job, if any.

· Make sure that the configuration of the printer on the printer driver conforms to the printer you are using.

Insert TonerCart
NNN-NNN
Insert
XXX

The specified toner cartridge is either missing or not fully inserted into the printer.

XXX is one of the following:

· Yellow Toner

· Cyan Toner

· Magenta Toner

· Black Toner

Error NNN-NNN relates to printer problems.

Prepare the specified toner cartridge.

See "Replacing the Toner Cartridge"

Ready to Print
NNN-NNN
XXX
Is Low

Toner cartridge is nearly empty.

XXX is one of the following:

· Yellow Toner

· Cyan Toner

· Magenta Toner

· Black Toner

Error NNN-NNN relates to printer problems.

Replace the specified toner cartridge.

See "Replacing the Toner Cartridge"

Ready to Print
091-402
Drum Cartridge
Replace Soon

Drum life warning.

The drum cartridge needs to be replaced.

Replace the drum cartridge.

See "Replacing the Drum Cartridges"

Ready to Print
193-700
non-DELL Toner
Installed

The printer is in the custom toner mode.

When some of the toner cartridges reach the end of their lives, you cannot continue printing.

1	LCD display	5	buttons
2	Ready indicator	6	Error indicator
3	buttons	7	Cancel button
4	Menu button	8	button

Message (The first and second lines are displayed together. The third and forth lines blink every three second.)	What this message means	What you can do
NNN-NNN Restart Printer Contact Support IfMessageReturns	Error NNN-NNN relates to printer problems.	Turn off the printer, and then on. If this does not solve the problem, contact Dell. See "Contacting Dell" in the Owner's Manual.
NNN-NNN Restart Printer Reseat Fuser Contact Support	The outer levers on both sides of the fuser unit are not securely locked. Error NNN-NNN relates to printer problems.	Confirm that the outer levers on both sides of the fuser unit are securely locked. If this does not solve the problem, contact Dell. See "Contacting Dell" in the Owner's Manual.
016-316 Restart Printer Reseat Memory Contact Support	The printer detected an unsupported additional memory module in the memory slot.	Remove the additional memory module. If this does not solve the problem, contact Dell. See "Contacting Dell" in the Owner's Manual.
016-318 Restart Printer Reseat Memory Contact Support	The additional memory module is not fully inserted into the slot.	Remove the additional memory module from the slot, and then reattach it firmly. If this does not solve the problem, contact Dell. See "Contacting Dell" in the Owner's Manual.
NNN-NNN Restart Printer Reseat XXX Contact Support	XXX is not fully inserted. Error NNN-NNN relates to printer problems.	Confirm that the unit is securely inserted. If this does not solve the problem, contact Dell. See "Contacting Dell" in the Owner's Manual.
Paper Jam XXX NNN-NNN Open YYY Remove Paper	The printer detects a paper jam in XXX. XXX indicates a position in which a paper jam occurs. YYY indicates a position that you open. Error NNN-NNN relates to printer problems.	Clear the paper path. When "Reg Cover" appears in YYY, the procedure to remove print media is different depending on whether the Duplex Module is attached or not. See "Clearing Jams"
Paper Jam XXX NNN-NNN Open YYY and ZZZ
Paper Jam XXX NNN-NNN Open YYY Open ZZZ
Paper Jam Tray 1 071-101 Open Feed1 Cover Pull out Tray 1	The printer detects a paper jam in XXX. XXX indicates a position in which a paper jam occurs.	Pull out the specified tray and clear the paper path. See "Clearing Jams"
Paper Jam Tray 2 072-101 Open Feed2 Cover Pull out Tray 2
004-312 TRAY1 must be 250 sheet tray Contact Support	The printer detects an incorrect configuration of the trays.	Turn off the printer. Set the trays in the proper configuration again. See "Installing the Optional Tray Module"
Transparency 077-131 Open Reg Cover Remove Paper	The printer detects jammed transparencies.	Clear the paper path. Then load the transparencies again. See "Clearing Jams"
Transparency 077-132 Open Duplex Mod Open Reg Cover Remove Paper	The printer detects jammed transparencies.
Remove Drum Cart 091-940 Install Toner Cartridge First	The drum cartridge must be removed.	Remove the drum cartridge from the printer. See "Replacing the Drum Cartridges"
Insert TonerCart NNN-NNN Insert XXX	The specified toner cartridge is either missing or not fully inserted into the printer. XXX is one of the following: · Yellow Toner · Cyan Toner · Magenta Toner · Black Toner Error NNN-NNN relates to printer problems.	Reinsert the specified toner cartridge. See "Replacing the Toner Cartridge"
Insert Drum Cart 091-972 Drum Cartridge Not Installed	The drum cartridge is either missing or not fully inserted into the printer.	Reinsert the drum cartridge. See "Replacing the Drum Cartridges"
Reinsert Drum 091-911 Printer Unable to Detect Drum
Replace Toner NNN-NNN Replace XXX	The toner cartridge is low on toner. XXX is one of the following: · Yellow Toner · Cyan Toner · Magenta Toner · Black Toner Error NNN-NNN relates to printer problems.	Remove the specified toner cartridge and install a new one. See "Replacing the Toner Cartridge"
Replace DrumCart 091-935 Drum Full of Waste Toner	The drum cartridge needs to be replaced.	Replace the drum cartridge. See "Replacing the Drum Cartridges"
Toner Verify NNN-NNN Remove/Reinsert XXX	An unsupported toner cartridge is installed. XXX is one of the following: · Yellow Toner · Cyan Toner · Magenta Toner · Black Toner Error NNN-NNN relates to printer problems.	Replace the specified toner cartridge. See "Replacing the Toner Cartridge"
Drum Recognition 091-916 Remove and Reinsert Drum	An unsupported drum cartridge is installed.	Replace the drum cartridge. See "Replacing the Drum Cartridges"
TonerRecognition NNN-NNN Remove/Reinsert XXX	An unsupported toner cartridge is installed. XXX is one of the following: · Yellow Toner · Cyan Toner · Magenta Toner · Black Toner Error NNN-NNN relates to printer problems.	Replace the specified toner cartridge. See "Replacing the Toner Cartridge"
Wrong Cartridge NNN-NNN XXX Unsupported	A toner cartridge which has a volume that is not supported has been installed. XXX is one of the following: · Yellow Toner · Cyan Toner · Magenta Toner · Black Toner Error NNN-NNN relates to printer problems.	Replace the specified toner cartridge. See "Replacing the Toner Cartridge"
Close FrontCover 077-300 Front or Top Cover Is Open	Printer cover is open. XXX is one of the following: · Reg Cover · BTR Cover · Paper Cover · Feeder 1 · Feeder 2 · Duplex Cover YYY is one of the following: · Reg Cover · BTR Cover · Paper Cover · Feeder 1 Cover · Feeder 2 Cover · Duplex Cover Error NNN-NNN relates to printer problems.	Close the specified cover.
Close XXX NNN-NNN YYY Is Open		Close the specified cover.
Close Duplex Mod 077-308 Duplex Module Is Open	Optional duplex module is open.	Close the optional duplex module.
CarrierAlignment 093-310 Reinsert Toner Cartridge	The toner cartridge does not rotate properly during replacement.	· Open the front door. · Confirm that toner cartridges are securely installed.
Load XXX NNN-NNN Load XXX YYY Load XXX yyy	Incorrect paper size is loaded in the specified tray. XXX indicates the number of the tray or multipurpose feeder. YYY indicates a paper size. yyy indicates paper quality. Error NNN-NNN relates to printer problems.	Load the specified paper in the specified trays. See "Loading Print Media in Standard and Optional Trays"
Load Tray 024-964 Load XXX YYY Load XXX yyy	Incorrect paper sizes are loaded in all trays. YYY indicates a paper size. yyy indicates paper quality.	Load the specified paper in all the trays. See "Loading Print Media in Standard and Optional Trays"
Out of Memory 016-700 Job too Large Press Set	The printer memory is full and cannot continue processing the current print job. Error NNN-NNN relates to printer problems.	· Press to clear the message, cancel the current print job, and conduct the next print job, if any. · Press Cancel to cancel the current print job. · Press Menu to open the Stored Print and delete the holding job. · To avoid this error in the future, do the following: · Delete unnecessary fonts, macros, and other data in printer memory. · Install additional printer memory. See "Accessing Held Jobs From the Operator Panel"
Disk Full 016-980 Job too Large Press Set	RAM disk memory is full and cannot continue processing the current print job.	· Press to clear the message, cancel the current print job, and conduct the next print job, if any. · Press Cancel to cancel the current print job. · Press Menu to open the Stored Print and delete the current job. · To avoid this error in the future, do the following: · Reduce the number of print pages such as splitting the print data. · Increase free memory space by deleting unnecessary data in the RAM disk. See "Accessing Held Jobs From the Operator Panel"
PCL Request 016-720 Invalid PCL file Press Set	Error relating to PCL emulation problems occurs.	· Press to clear the message, cancel the current print job, and conduct the next print job, if any. · Press Cancel to cancel the print job.
Invalid Job 016-799 Data Violation Press Set	When the configuration of the printer on the printer driver does not conform to the printer you are using, this message appears.	· Press Cancel to cancel the print job. · Press to clear the message, cancel the current print job, and conduct the next print job, if any. · Make sure that the configuration of the printer on the printer driver conforms to the printer you are using.
Insert TonerCart NNN-NNN Insert XXX	The specified toner cartridge is either missing or not fully inserted into the printer. XXX is one of the following: · Yellow Toner · Cyan Toner · Magenta Toner · Black Toner Error NNN-NNN relates to printer problems.	Prepare the specified toner cartridge. See "Replacing the Toner Cartridge"
Ready to Print NNN-NNN XXX Is Low	Toner cartridge is nearly empty. XXX is one of the following: · Yellow Toner · Cyan Toner · Magenta Toner · Black Toner Error NNN-NNN relates to printer problems.	Replace the specified toner cartridge. See "Replacing the Toner Cartridge"
Ready to Print 091-402 Drum Cartridge Replace Soon	Drum life warning. The drum cartridge needs to be replaced.	Replace the drum cartridge. See "Replacing the Drum Cartridges"
Ready to Print 193-700 non-DELL Toner Installed	The printer is in the custom toner mode.	When some of the toner cartridges reach the end of their lives, you cannot continue printing.