The following table contains general information about common monitor problems you might encounter.
COMMON SYMPTOMS |
WHAT YOU EXPERIENCE |
POSSIBLE SOLUTIONS |
| No Video/ Power LED off |
No picture or monitor is dead |
- Check connection integrity at both ends of the
video cable.
- Ensure the monitor and computer are plugged in to a working electrical
outlet. Connecting Your Monitor
- Ensure power button is depressed fully.
|
| No Video/ Power LED on |
No picture or no brightness |
- Increase brightness controls.
- Perform monitor self-test feature check.
- Check for bent or broken pins.
- Re-boot your computer and monitor.
|
| Poor Focus |
Picture is fuzzy, blurry, or ghosting |
- Eliminate video extension cables.
- Perform monitor reset.
- Lower video resolution or increase font size.
|
| Shaky/Jittery Video |
Wavy picture or fine movement |
- Perform monitor reset.
- Check environmental factors.
- Relocate and test in other room.
|
| Missing Pixels |
LCD screen has spots |
- Cycle power on-off.
- These are pixels that are permanently off and is a natural defect that occurs in LCD technology.
|
| Brightness Problems |
Picture too dim or too bright |
- Perform monitor reset.
- Adjust brightness controls.
|
| Horizontal/Vertical Lines |
Screen has one or more lines |
|
| Sync Problems |
Screen is scrambled or appears torn |
- Perform monitor reset.
- Start in the "safe mode".
|
| LCD Scratched |
Screen has scratches or smudges |
|
| Safety Related Issues |
Visible signs of smoke or sparks |
- Do not perform any troubleshooting steps.
- Monitor needs to be replaced.
|
| Intermittent Problems |
Monitor malfunctions on & off |
- Ensure monitor is in proper video mode.
- Ensure video cable connection to computer and to the panel is secure.
- Perform monitor reset.
|
| SPECIFIC SYMPTOMS |
WHAT YOU EXPERIENCE |
POSSIBLE SOLUTIONS |
| Unable to view any image / Only 2560 x 1600 resolution is
available. |
Blank image or low resolution display |
- Ensure that the recommended graphics card that supports Dual DVI out
is installed.
|
| Unable to view Brightness OSD while adjusting brightness of
the monitor |
Monitor brightness changes however no OSD appears |
- If you are using a Microsoft® Windows® operation system, install
application tool provided in the CD. See installing the Utility Tool
(Microsoft® Windows® Operation System) for more information.
|
| Cannot adjust the monitor with the buttons on
the front panel |
No change in monitor brightness settings |
- Turn the monitor off and unplug the power cord. Then plug the
power cord back and turn the power on.
|
COMMON SYMPTOMS |
WHAT YOU EXPERIENCE |
POSSIBLE SOLUTIONS |
| No Sound |
No power to Soundbar - the power indicator is off.
(built-in DC power supply. i.e.
3007WFP ) |
- Turn the Power/Volume knob on the Soundbar clockwise to the middle position;
check if the power indicator (green LED) on the front of the Soundbar is illuminated.
- Confirm that the power cable from the Soundbar is plugged into the monitor.
- Confirm that the monitor has power.
|
| No Sound |
Soundbar has power - power indicator is on. |
- Plug the audio line-in cable into the computer's audio out jack.
- Set all Windows volume controls to their maximum.
- Play some audio content on the computer (i.e. audio CD, or MP3).
- Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
- Clean and reseat the audio line-in plug.
- Test the Soundbar using another audio source (i.e. portable CD player).
|
| Distorted Sound |
Computer's sound card is used as the audio source. |
- Clear any obstructions between the Soundbar and the user.
- Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
- Set all Windows volume controls to their midpoints.
- Decrease the volume of the audio application.
- Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
- Clean and reseat the audio line-in plug.
- Troubleshoot the computer's sound card.
- Test the Soundbar using another audio source (i.e. portable CD player).
|
| Distorted Sound |
Other audio source is used. |
- Clear any obstructions between the Soundbar and the user.
- Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
- Decrease the volume of the audio source.
- Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
- Clean and reseat the audio line-in plug.
|
| Unbalanced Sound Output |
Sound from only one side of Soundbar |
- Clear any obstructions between the Soundbar and the user.
- Confirm that the audio line-in plug is completely inserted into
the jack of the sound card or audio source.
- Set all Windows audio balance controls (L-R) to their midpoints.
- Clean and reseat the audio line-in plug.
- Troubleshoot the computer's sound card.
- Test the Soundbar using another audio source (i.e. portable CD player).
|
| Low Volume |
Volume is too low. |
- Clear any obstructions between the Soundbar and the user.
- Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
- Set all Windows volume controls to their maximum.
- Increase the volume of the audio application.
- Test the Soundbar using another audio source (i.e. portable CD player).
|
