| Symptoms |
Solutions |
- Drive is not recognized.
|
1-1. If the drive is not fully inserted into the system, turn off the system and
reinsert it properly. Consult your system documentation for more information.
|
-
Disc inserted in drive does not play.
|
2-1. If the disc is dirty (fingerprints, etc.), clean it.
2-2. If the disc is scratched, do not insert it into the drive.
2-3. If the disc is inserted upside-down, reinsert it in the proper direction.
2-4. If the drive is not recognized, refer to solutions 1-1.
2-5. Do you have the correct software applications program installed to run a CD
disc? Has the Windows software program been corrupted by a virus. Run a Virus
Scan program and repair if possible.
|
- Disc tray does not open.
|
3-1. If the interface connector is not inserted, insert it properly.
3-2. If you have pressed the disc tray in by hand when the computer's power
was off or if the computer's power was turned off directly after the disc
tray was closed, there may be a problem with the engagement of the gears
inside the drive. Contact Dell technical support.
3-3. If the CD access indicator does not light, refer to solutions 1-1.
|
- Certain types of discs do not play.
|
4-1. This drive only supports discs with the formats indicated in the "Introduction"
and "Specifications" sections. It cannot read the data on discs with other
formats. Check the disc's format.
|
