| Symptoms |
Solutions |
| 1. Drive is
not recognized by system. |
1-1. If the power connector
is not inserted, reinsert it.
1-2. If the interface connector is not inserted or is not completely inserted
or is reversed, disconnect and reinsert it.
1-3. If the jumper-pin setting is wrong, confirm the setting and correct it.
1-4. Try another connector on the ATAPI cable. |
| 2. Cannot
play a DVD or CD in the drive. |
2-1. If the disc is dirty
(fingerprints, etc.), clean it.
2-2. If the disc is scratched, do not insert it into the drive.
2-3. If the disc is inserted upside-down, reinsert it in the proper direction.
2-4. If the drive is not recognized, refer to solutions 1-1 to 1-3. |
| 3. Disc tray
cannot be opened. |
3-1. If the power connector
is not inserted, insert it properly.
3-2. If the interface connector is not inserted, insert it properly.
3-3. If you have pressed the disc tray in by hand when the computer's power
was off or if the computer's power was turned off directly after the disc tray
was closed, there may be a problem with the engagement of the gears inside the
drive. Please contact Dell customer service.
3-4. If the disc access indicator does not light, refer to solutions 1-1 to
1-3. |
| 4. Certain
types of discs cannot be read in the drive. |
4-1. This drive only supports
discs with the formats indicated in the "Introduction" and "Specifications"
sections. It cannot read the data on discs with other formats.
Check the disc's format. |
