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Troubleshooting :NEC DV-5800A DVD-ROM Drive Back to contents Page

Troubleshooting : NEC DV-5800A DVD-ROM Drive

Symptoms and Solutions


Symptoms and Solutions

Symptoms Solutions
1. Drive is not recognized by system. 1-1. If the power connector is not inserted, reinsert it.
1-2. If the interface connector is not inserted or is not completely inserted or is reversed, disconnect and reinsert it.

1-3. If the jumper-pin setting is wrong, confirm the setting and correct it.

1-4. Try another connector on the ATAPI cable.
2. Cannot play a DVD or CD in the drive. 2-1. If the disc is dirty (fingerprints, etc.), clean it.
2-2. If the disc is scratched, do not insert it into the drive.
2-3. If the disc is inserted upside-down, reinsert it in the proper direction.
2-4. If the drive is not recognized, refer to solutions 1-1 to 1-3.
3. Disc tray cannot be opened. 3-1. If the power connector is not inserted, insert it properly.
3-2. If the interface connector is not inserted, insert it properly.
3-3. If you have pressed the disc tray in by hand when the computer's power was off or if the computer's power was turned off directly after the disc tray was closed, there may be a problem with the engagement of the gears inside the drive. Please contact Dell customer service.
3-4. If the disc access indicator does not light, refer to solutions 1-1 to 1-3.
4. Certain types of discs cannot be read in the drive. 4-1. This drive only supports discs with the formats indicated in the "Introduction" and "Specifications" sections. It cannot read the data on discs with other formats.
Check the disc's format.

Consult the Dell documentation for your system for additional information on troubleshooting DVD-ROM drive problems.


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