Manuals

Solving Installation Problems: Iomega Zip 100 Internal IDE Drive

This section provides suggestions for solving the following problems that may be observed after installing the Zip Internal drive:

Zip drive activity light does not turn on.
Zip Internal drive is assigned duplicate drive letters.
Windows� 3.x locks up or "complains" about 32-bit accesses.
General Failure Error when accessing the Zip Internal drive.
Data transfer problems or Zip Internal drive behaves erratically.
Computer does not recognize a Zip Internal drive.
Computer does not recognize a slave drive connected to the same IDE connection with a Zip Internal master drive.
Computer locks up when the Zip driver program runs, or fails to recognize the Zip Internal drive.
Software installation and support problems.

Zip Drive activity light does not turn on.

Make sure the computer is receiving power.
Make sure the power cable connection to the Zip Internal drive is secure.
Make sure there is a disk in the drive.

Zip Internal drive is assigned duplicate drive letters.

When using Iomega software to support the Zip Internal IDE drive under Windows 3.x or MS-DOS�, BIOS support for the IDE Zip drive should be disabled in the CMOS Setup. On some systems with autodetection, it will be necessary to turn off autodetection for the Zip Internal drive. If BIOS support or autodetection is active for the Zip Internal drive, both the BIOS and the aspiide.sys ASPI manager will assign a drive letter to the Zip IDE drive, and duplicate drive letters will result.

CAUTION: Using the Zip drive when it is assigned duplicate drive letters could result in data loss.

Windows 3.x� locks up or "complains" about 32-bit accesses.

Make sure the Windows option for Use 32-bit Disk Access is turned off. This option is available when changing virtual memory options under 386 Enhanced in the Windows 3.x Control Panel. (When the option is turned off, the box by the option will be empty.)

General Failure Error when accessing the Zip Internal drive.

Make sure the Zip disk is correctly formatted. If the Zip Internal is being used as a non-bootable drive, use the Tools program included in the Zip software package to format the disk.

Data transfer problems or Zip Internal drive behaves erratically.

Make sure the Zip Internal drive is electrically grounded. Refer to the grounding information in Mounting the Zip Internal Drive.

Computer does not recognize a Zip Internal drive.

CAUTION: Electrical power should be turned off before connecting or disconnecting any cables; otherwise, computer equipment could be damaged.

Verify all interface cable connections. Make sure the stripe on the cable aligns with pin 1 on each connection. Make sure all connections are straight and secure.
Make sure the Zip Internal drive is correctly jumpered. Refer to the Jumpers section.
If there is another drive on the same IDE channel, make sure it is also properly configured. Refer to IDE Configuration Options.
If the computer's operating system is Windows 95, make sure the system is running in 32-bit mode (protected mode). Also, make sure the system files, esdi_506.pdr and voltrack.vxd (located in the windows\system\iosub.sys directory), are updated versions that specifically support the IDE Zip drive. The updated versions are included in "Service Release 2 of Windows 95 for OEMs." Because these files are part of the Windows 95 operating system, they must be obtained from Microsoft rather than Iomega.
If the computer's operating system is Windows NT, make sure the Iomega Zip IDE driver is correctly installed on the system. Refer to Support Issues Under Windows NT.
Some IDE hard-disk drives do not work properly unless they are in a certain position on the IDE cable. You may need to reverse the position of the master drive and the Zip (slave) drive on the cable for the master drive to work properly.
If the computer still does not recognize the Zip Internal drive, it may be that the existing IDE master drive does not allow access to a slave drive on the same cable.

Computer does not recognize a slave drive connected to the same IDE connection with a Zip Internal master drive.

CAUTION: Electrical power should be turned off before connecting or disconnecting any cables; otherwise, computer equipment could be damaged.

Verify all interface cable connections. Make sure the stripe on the cable aligns with pin 1 on each connection. Make sure all connections are straight and secure.
Make sure the slave drive is correctly jumpered as a slave. Refer to the Jumpers section.
Some IDE hard-disk drives do not work properly unless they are in a certain position on the IDE cable. You may need to reverse the position of the slave drive and the Zip (master) drive on the cable for the slave drive to work properly.

Computer locks up when the Zip driver program runs, or fails to recognize the Zip Internal drive.

These problems may occur if the computer is using an IDE caching controller. IDE caching controllers do not support removable IDE drives and cannot be used with the Zip Internal drive.

Software installation and support problems.

Refer to one of the following sections for system-specific information on software installation and support issues: