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Warranty and Return Policy: Dell PowerVault 136T SDLT Library User's Guide
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Warranty and Return Policy: Dell
PowerVault 136T SDLT Library User's Guide
Three-Year
Limited Warranty (U.S. Only)
Dell Computer Corporation
("Dell") manufactures its hardware products from parts and components that are
new or equivalent to new in accordance with industry-standard practices. Dell
warrants that the hardware products it manufactures will be free from defects
in materials and workmanship. The limited warranty term is three years beginning
on the date of invoice, as described in the following text.
Damage due to shipping the
products to you is covered under this limited warranty. Otherwise, this limited
warranty does not cover damage due to external causes, including accident, abuse,
misuse, problems with electrical power, servicing not authorized by Dell, usage
not in accordance with product instructions, failure to perform required preventive
maintenance, and problems caused by use of parts and components not supplied
by Dell.
This limited warranty does
not cover any items that are in one or more of the following categories: software;
external devices (except as specifically noted); accessories or parts added
to a Dell system after the system is shipped from Dell; accessories or parts
added to a Dell system through Dell's system integration department; accessories
or parts that are not installed in the Dell factory; or DellWareTM
products. Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell's standard price list are covered under this limited warranty; all other
monitors, keyboards, and mice (including those sold through the DellWare program)
are not covered. Batteries for portable computers are covered only during the
initial one-year period of this limited warranty.
Coverage During Year One
During the one-year period
beginning on the invoice date, Dell will repair or replace products covered
under this limited warranty that are returned to Dell's facility. To request
warranty service, you must call Dell's Customer Technical Support within the
warranty period. Refer to "Getting Help" in your system's troubleshooting
documentation to find the appropriate telephone number for obtaining customer
assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original
or equivalent packaging, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment. Dell will ship the repaired
or replacement products to you freight prepaid if you use an address in the
continental U.S., where applicable. Shipments to other locations will be made
freight collect.
 NOTES:
Before you ship the product(s) to Dell, back up the data on the hard-disk drive(s)
and any other storage device(s) in the product(s). Remove any removable media,
such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost
data or software.
Dell owns all parts removed
from repaired products. Dell uses new and reconditioned parts made by various
manufacturers in performing warranty repairs and building replacement products.
If Dell repairs or replaces a product, its warranty term is not extended.
Coverage During Years Two and Three
During the second and third
years of this limited warranty, Dell will provide, on an exchange basis and
subject to Dell's Exchange Policy in effect on the date of the exchange, replacement
parts for the Dell hardware product(s) covered under this limited warranty when
a part requires replacement. You must report each instance of hardware failure
to Dell's Customer Technical Support in advance to obtain Dell's concurrence
that a part should be replaced and to have Dell ship the replacement part. Dell
will ship parts (freight prepaid) if you use an address in the continental U.S.,
where applicable. Shipments to other locations will be made freight collect.
Dell will include a prepaid shipping container with each replacement part for
your use in returning the replaced part to Dell. Replacement parts are new or
reconditioned. Dell may provide replacement parts made by various manufacturers
when supplying parts to you. The warranty term for a replacement part is the
remainder of the limited warranty term.
You will pay Dell for replacement
parts if the replaced part is not returned to Dell. The process for returning
replaced parts, and your obligation to pay for replacement parts if you do not
return the replaced parts to Dell, will be in accordance with Dell's Exchange
Policy in effect on the date of the exchange.
You accept full responsibility
for your software and data. Dell is not required to advise or remind you of
appropriate backup and other procedures.
General Provisions
THIS LIMITED WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO
JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE
IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED
TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTIBILITY AND FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH
ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD.
SOME STATES (OR JURISDICTIONS)
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING
LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY
BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY
FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS)
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to
Dell's three-year limited warranty only. For provisions of any service contract
covering your system, refer to your invoice or the separate service contract
that you will receive.
If Dell elects to exchange
a system or component, the exchange will be made in accordance with Dell's Exchange
Policy in effect on the date of the exchange. In any instance in which Dell
issues a Return Material Authorization Number, Dell must receive the product(s)
for repair prior to the expiration of the warranty period in order for the repair(s)
to be covered by the limited warranty.
NOTE:
If you chose one of the available warranty and service options in place of the
standard three-year limited warranty described in the preceding text, the option
you chose will be listed on your invoice.
Three-Year
Limited Warranty (Canada Only)
Dell Computer Corporation
("Dell") manufactures its hardware products from parts and components that are
new or equivalent to new in accordance with industry-standard practices. Dell
warrants that the hardware products it manufactures will be free from defects
in materials and workmanship. The warranty term is three years beginning on
the date of invoice, as described in the following text.
Damage due to shipping the
products to you is covered under this limited warranty. Otherwise, this limited
warranty does not cover damage due to external causes, including accident, abuse,
misuse, problems with electrical power, servicing not authorized by Dell, usage
not in accordance with product instructions, failure to perform required preventive
maintenance, and problems caused by use of parts and components not supplied
by Dell.
This limited warranty does
not cover any items that are in one or more of the following categories: software;
external devices (except as specifically noted); accessories or parts added
to a Dell system after the system is shipped from Dell; accessories or parts
added to a Dell system through Dell's system integration department; accessories
or parts that are not installed in the Dell factory; or DellWare products. Monitors,
keyboards, and mice that are Dell-branded or that are included on Dell's standard
price list are covered under this limited warranty; all other monitors, keyboards,
and mice (including those sold through the DellWare program) are not covered.
Batteries for portable computers are covered only during the initial one-year
period of this limited warranty.
Coverage During Year One
During the one-year period
beginning on the invoice date, Dell will repair or replace products covered
under this limited warranty that are returned to Dell's facility. To request
warranty service, you must call Dell's Customer Technical Support within the
warranty period. Refer to "Getting Help" in your system's troubleshooting
documentation to find the appropriate telephone number for obtaining customer
assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original
or equivalent packaging, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment. Dell will ship the repaired
or replacement products to you freight prepaid if you use an address in Canada,
where applicable. Shipments to other locations will be made freight collect.
NOTE:
Before you ship the product(s) to Dell, back up the data on the hard-disk drive(s)
and any other storage device(s) in the product(s). Remove any removable media,
such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost
data or software.
Dell owns all parts removed
from repaired products. Dell uses new and reconditioned parts made by various
manufacturers in performing warranty repairs and building replacement products.
If Dell repairs or replaces a product, its warranty term is not extended.
Coverage During Years Two and Three
During the second and third
years of this limited warranty, Dell will provide, on an exchange basis and
subject to Dell's Exchange Policy in effect on the date of the exchange, replacement
parts for the Dell hardware product(s) covered under this limited warranty when
a part requires replacement. You must report each instance of hardware failure
to Dell's Customer Technical Support in advance to obtain Dell's concurrence
that a part should be replaced and to have Dell ship the replacement part. Dell
will ship parts (freight prepaid) if you use an address in Canada, where applicable.
Shipments to other locations will be made freight collect. Dell will include
a prepaid shipping container with each replacement part for your use in returning
the replaced part to Dell. Replacement parts are new or reconditioned. Dell
may provide replacement parts made by various manufacturers when supplying parts
to you. The warranty term for a replacement part is the remainder of the limited
warranty term.
You will pay Dell for replacement
parts if the replaced part is not returned to Dell. The process for returning
replaced parts, and your obligation to pay for replacement parts if you do not
return the replaced parts to Dell, will be in accordance with Dell's Exchange
Policy in effect on the date of the exchange.
You accept full responsibility
for your software and data. Dell is not required to advise or remind you of
appropriate backup and other procedures.
General Provisions
DELL MAKES NO EXPRESS WARRANTIES
OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS
ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION
IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED
WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS
SET FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC
LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE
(OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY
BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY
FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS)
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to
Dell's three-year limited warranty only. For provisions of any service contract
covering your system, refer to your invoice or the separate service contract
that you will receive.
If Dell elects to exchange
a system or component, the exchange will be made in accordance with Dell's Exchange
Policy in effect on the date of the exchange. In any instance in which Dell
issues a Return Material Authorization Number, Dell must receive the product(s)
for repair prior to the expiration of the warranty period in order for the repair(s)
to be covered by the limited warranty.
NOTE:
If you chose one of the available warranty and service options in place of the
standard three-year limited warranty described in the preceding text, the option
you chose will be listed on your invoice.
One-Year
End-User Manufacturer Guarantee (Latin America and the Caribbean Only)
Dell Computer Corporation
("Dell") warrants to the end user in accordance with the following provisions
that its branded hardware products, purchased by the end user from a Dell company
or an authorized Dell distributor in Latin America or the Caribbean, will be
free from defects in materials, workmanship, and design affecting normal use,
for a period of one year from the original purchase date. Products for which
proper claims are made will, at Dell's option, be repaired or replaced at Dell's
expense. Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing repairs and
building replacement products.
Exclusions
This Guarantee does not
apply to defects resulting from: improper or inadequate installation, use, or
maintenance; actions or modifications by unauthorized third parties or the end
user; accidental or willful damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin
America or the Caribbean by contacting the Dell point of sale within the guarantee
period. The end user must always supply proof of purchase, indicating name and
address of the seller, date of purchase, model and serial number, name and address
of the customer, and details of symptoms and configuration at the time of malfunction,
including peripherals and software used. Otherwise, Dell may refuse the guarantee
claim. Upon diagnosis of a warranted defect, Dell will make arrangements and
pay for ground freight and insurance to and from Dell's repair/replacement center.
The end user must ensure that the defective product is available for collection
properly packed in original or equally protective packaging together with the
details listed above and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty,
guarantee or like statement other than as explicitly stated above, and this
Guarantee is given in place of all other guarantees whatsoever, to the fullest
extent permitted by law. In the absence of applicable legislation, this Guarantee
will be the end user's sole and exclusive remedy against Dell or any of its
affiliates, and neither Dell nor any of its affiliates shall be liable for loss
of profit or contracts, or any other indirect or consequential loss arising
from negligence, breach of contract, or howsoever.
This Guarantee does not
impair or affect mandatory statutory rights of the end user against and/or any
rights resulting from other contracts concluded by the end user with Dell and/or
any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do
Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul - RS - Brasil
Dell Computer de Chile
Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia
Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico
SA de CV
Rio Lerma #302- 4 Piso
Col. Cuauhtemoc, Mexico, D.F. 06500
"Total
Satisfaction" Return Policy (U.S. and Canada Only)
If you are an end-user customer who
bought new products directly from a Dell company, you may return them to Dell
within 30 days of the date of invoice for a refund or credit of the product
purchase price. If you are an end-user customer who bought reconditioned or
refurbished products from a Dell company, you may return them to Dell within
14 days of the date of invoice for a refund or credit of the product purchase
price. In either case, the refund or credit will not include any shipping and
handling charges shown on your invoice. If you are an organization that bought
the products under a written agreement with Dell, the agreement may contain
different terms for the return of products than specified by this policy.
To return products, you
must call Dell Customer Service to receive a Credit Return Authorization Number.
Refer to the chapter titled "Getting Help" in your system's trouble-shooting
documentation to find the appropriate telephone number for obtaining customer
assistance. To expedite the processing of your refund or credit, Dell expects
you to return the products to Dell in their original packaging within five days
of the date that Dell issues the Credit Return Authorization Number. You must
also prepay shipping charges and insure the shipment or accept the risk of loss
or damage during shipment. You may return software for refund or credit only
if the sealed package containing the diskette(s) or CD(s) is unopened. Returned
products must be in as-new condition, and all of the manuals, diskette(s), CD(s),
power cables, and other items included with a product must be returned with
it. For customers who want to return, for refund or credit only, either applications
software or an operating system that has been installed by Dell, the whole system
must be returned, along with any media and documentation that may have been
included in the original shipment.
This "Total Satisfaction"
Return Policy does not apply to DellWare products, which may be returned under
DellWare's then-current return policy. In addition, reconditioned parts purchased
through Dell Spare Parts Sales in Canada are nonreturnable.
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