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Getting Help: Dell™ PowerVault™ 136T SDLT Library User's Guide

Help Overview

Dell Contact Numbers

Help Overview

This section describes the tools Dell provides to help you when you have a problem with your system. It also tells you when and how to contact Dell for technical or customer assistance.

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

1. Check the Troubleshooting procedures provided in this guide.
   
   
2. Use Dell's extensive suite of online services available at Dell's website (http://www.dell.com) for help with installation and troubleshooting procedures.
   

   For more information, see World Wide Web.

3. If the preceding steps have not resolved the problem, call Dell for technical assistance.
   

For instructions on using the technical support service, see Technical Support Service and Before You Call.

Help Tools

Dell provides a number of tools to assist you. These tools are described in the following sections.

NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.

World Wide Web

The Internet is your most powerful tool for obtaining information about your system and other Dell products. Through the Internet, you can access most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information.

You can access Dell's support website at http://support.dell.com. To select your country, click the map that appears. The Welcome to support.dell.com page opens. Enter your system information to access help tools and information.

Dell can be accessed electronically using the following addresses:

• World Wide Web
  

  http://www.dell.com/

  http://www.dell.com/ap/ (for Asian/Pacific countries only)

  http://www.euro.dell.com (for Europe only)

http://www.dell.com/la (for Latin American countries)

• Anonymous file transfer protocol (FTP)
  

  ftp://ftp.dell.com/

Log in as user:anonymous, and use your e-mail address as your password.

• Electronic Support Service
  

  support@us.dell.com

  apsupport@dell.com (for Asian/Pacific countries only)

http://support.euro.dell.com (for Europe only)

• Electronic Quote Service
  

  sales@dell.com

apmarketing@dell.com (for Asian/Pacific countries only)

• Electronic Information Service
  

  info@dell.com

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop systems.

When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. For the telephone number to call, see Dell Contact Numbers.

TechFax Service

Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information.

Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate. For the TechFax telephone number to call, see Dell Contact Numbers.

Automated Order-Status System

You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see Dell Contact Numbers.

Technical Support Service

Dell's industry-leading hardware technical-support service is available 24 hours a day, seven days a week, to answer your questions about Dell hardware.

Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-free call, usually in less than 10 minutes. When you call, our experts can refer to records kept on your Dell system to better understand your particular question. Our technical support staff use computer-based diagnostics to provide fast, accurate answers to questions.

To contact Dell's technical support service, see Before You Call and then call the number for your country as listed in Dell Contact Numbers.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see Dell Contact Numbers.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit Dell's website at http://www.dell.com/. For the telephone number to call to speak to a sales specialist, see Dell Contact Numbers.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.
   
   For the telephone number to call, see Dell Contact Numbers.
   
   
2. Include a copy of the invoice and a letter describing the reason for the return.
   
   
3. Include a copy of any error messages reported by the library.
   
   
4. Include any accessories that belong with the item(s) being returned (such as power cables, software diskettes, and guides) if the return is for credit.
   
   
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
   
   

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the system. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the system itself. Make sure that the system documentation is available.

CAUTION: Before servicing any components inside your system, see Safety First—For You and Your Computer.

Dell Contact Numbers

The following table provides country-specific access codes and telephone numbers, websites, and email addresses that you can use to contact Dell.

The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTE: Toll-free numbers are for use only within the country for which they are listed. Area codes are most often used to call long distance within your own country (not internationally)—in other words, when your call originates in the same country you are calling.

Country (City) International Access Code Country Code City Code	Department Name or Service Area, Website and E-mail Address	Area Codes, Local Numbers, and Toll Free Numbers
Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2	Home and Small Business	1-300-65-55-33
	Government and Business	toll free: 1-800-633-559
	Preferred Accounts Division (PAD)	toll free: 1-800-060-889
	Customer Care	toll free: 1-800-819-339
	Corporate Sales	toll free: 1-800-808-385
	Transaction Sales	toll free: 1-800-808-312
	Fax	toll free: 1-800-818-341
Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1	Home/Small Business Sales	01 795 67602
	Home/Small Business Fax	01 795 67605
	Home/Small Business Customer Care	01 795 67603
	Preferred Accounts/Corporate Customer Care	0660 8056
	Home/Small Business Technical Support	01 795 67604
	Preferred Accounts/Corporate Technical Support	0660 8779
	Switchboard	01 491 04 0
	Website: http://support.euro.dell.com
	E-mail: tech_support_Central_Europe@dell.com
Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2	Technical Support	02 481 92 88
	Customer Care	02 481 91 19
	Home/Small Business Sales	toll free: 0800 16884
	Corporate Sales	02 481 91 00
	Fax	02 481 92 99
	Switchboard	02 481 91 00
	Website: http://support.euro.dell.com
	E-mail: tech_be@dell.com
Brazil International Access Code: 0021 Country Code: 55 City Code: 51	Customer Support, Technical Support	0800 90 3355
	Sales	0800 90 3366
	Website: http://www.dell.com/br
Brunei Country Code: 673	Customer Technical Support (Penang, Malaysia)	604 633 4966
	Customer Service (Penang, Malaysia)	604 633 4949
	Transaction Sales (Penang, Malaysia)	604 633 4955
Canada (North York, Ontario) International Access Code: 011	Automated Order-Status System	toll free: 1-800-433-9014
	AutoTech (Automated technical support)	toll free: 1-800-247-9362
	Customer Care (From outside Toronto)	toll free: 1-800-387-5759
	Customer Care (From within Toronto)	416 758-2400
	Customer Technical Support	toll free: 1-800-847-4096
	Sales (Direct Sales—from outside Toronto)	toll free: 1-800-387-5752
	Sales (Direct Sales—from within Toronto)	416 758-2200
	Sales (Federal government, education, and medical)	toll free: 1-800-567-7542
	Sales (Major Accounts)	toll free: 1-800-387-5755
	TechFax	toll free: 1-800-950-1329
Chile (Santiago) Country Code: 56 City Code: 2	Sales, Customer Support, and Technical Support	toll free: 1230-020-4823
China (Xiamen) Country Code: 86 City Code: 592	Technical Support	toll free: 800 858 2437
	Customer Experience	toll free: 800 858 2060
	Home and Small Business	toll free: 800 858 2222
	Preferred Accounts Division	toll free: 800 858 2062
	Large Corporate Accounts	toll free: 800 858 2999
Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2	Technical Support	02 22 83 27 27
	Customer Care	02 22 83 27 11
	Fax	02 22 83 27 14
	TechFax	02 22 83 27 28
	Switchboard	02 22 83 27 11
	Website: http://support.euro.dell.com
	E-mail: czech_dell@dell.com
Denmark (Horsholm) International Access Code: 009 Country Code: 45	Technical Support	45170182
	Relational Customer Care	45170184
	Home/Small Business Customer Care	32875505
	Switchboard	45170100
	Fax Technical Support (Upplands Vasby, Sweden)	859005594
	Fax Switchboard	45170117
	Website: http://support.euro.dell.com
	E-mail: den_support@dell.com
Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9	Technical Support	09 253 313 60
	Technical Support Fax	09 253 313 81
	Relational Customer Care	09 253 313 38
	Home/Small Business Customer Care	09 693 791 94
	Fax	09 253 313 99
	Switchboard	09 253 313 00
	Website: http://support.euro.dell.com
	E-mail: fin_support@dell.com
France (Paris/Montpellier) International Access Code: 00 Country Code: 33 City Code: (1) (4)	Home and Small Business
	Technical Support	0825 387 270
	Customer Care	0825 823 833
	Switchboard	0825 004 700
	Switchboard (Alternative)	04 99 75 40 00
	Sales	0825 004 700
	Fax	0825 004 701
	Website: http://support.euro.dell.com
	E-mail: web_fr_tech@dell.com
	Corporate
	Technical Support	0825 004 719
	Customer Care	0825 338 339
	Switchboard	01 55 94 71 00
	Sales	01 55 94 71 00
	Fax	01 55 94 71 01
	Website: http://support.euro.dell.com
	E-mail: web_fr_tech@dell.com
Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103	Technical Support	06103 766-7200
	Home/Small Business Customer Care	0180-5-224400
	Global Segment Customer Care	06103 766-9570
	Preferred Accounts Customer Care	06103 766-9420
	Large Accounts Customer Care	06103 766-9560
	Public Accounts Customer Care	06103 766-9555
	Switchboard	06103 766-7000
	Website: http://support.euro.dell.com
	E-mail: tech_support_Central_Europe@dell.com
Hong Kong International Access Code: 001 Country Code: 852	Technical Support	toll free: 800 96 4107
	Customer Service (Penang, Malaysia)	604 633 4949
	Transaction Sales	toll free: 800 96 4109
	Corporate Sales	toll free: 800 96 4108
Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1	Technical Support	0870 908 0800
	Customer Care	01 204 4026
	Sales	01 286 0500
	SalesFax	01 204 0144
	Fax	0870 907 5590
	Switchboard	01 286 0500
	Website: http://support.euro.dell.com
	E-mail: dell_direct_support@dell.com
Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02	Home and Small Business
	Technical Support	02 577 826 90
	Customer Care	02 696 821 14
	Fax	02 696 824 13
	Switchboard	02 696 821 12
	Website: http://support.euro.dell.com
	E-mail: web_it_tech@dell.com
	Corporate
	Technical Support	02 577 826 90
	Customer Care	02 577 825 55
	Fax	02 575 035 30
	Switchboard	02 577 821
	Website: http://support.euro.dell.com
	E-mail: web_it_tech@dell.com
Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44	Technical Support (Server)	toll free: 0120-1984-35
	Technical Support (Dimension™ and Inspiron™) Technical Support Outside of Japan (Dimension and Inspiron)	toll free: 0120-1982-26 81-44-520-1167
	Technical Support (OptiPlex™, Dell Precision™, and Latitude™) Technical Support Outside of Japan (OptiPlex, Dell Precision, and Latitude)	toll free: 0120-1984-33 81-44-556-3894
	24-Hour Automated Order Service	044 556-3801
	Customer Care	044 556-4240
	Home and Small Business Group Sales	044 556-3344
	Preferred Accounts Division Sales	044 556-3433
	Large Corporate Accounts	044 556-3430
	Faxbox Service	044 556-3490
	Switchboard	044 556-4300
	Website: http://support.jp.dell.com
Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2	Technical Support	toll free: 080-200-3800
	Sales	toll free: 080-200-3777
	Customer Service (Seoul, Korea)	2194-6220
	Customer Service (Penang, Malaysia)	604 633 4949
	Fax	2194-6202
	Switchboard	2194-6000
Latin America	Customer Technical Support (Austin, Texas, U.S.A.)	512 728-4093
	Customer Service (Austin, Texas, U.S.A.)	512 728-3619
	Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.)	512 728-3883
	Sales (Austin, Texas, U.S.A.)	512 728-4397
	SalesFax (Austin, Texas, U.S.A.)	512 728-4600 or 512 728-3772
Luxembourg International Access Code: 00 Country Code: 352	Technical Support (Brussels, Belgium)	02 481 92 88
	Home/Small Business Sales (Brussels, Belgium)	toll free: 080016884
	Corporate Sales (Brussels, Belgium)	02 481 91 00
	Customer Care (Brussels, Belgium)	02 481 91 19
	Fax (Brussels, Belgium)	02 481 92 99
	Switchboard (Brussels, Belgium)	02 481 91 00
	Website: http://support.euro.dell.com
	E-mail: tech_be@dell.com
Macau Country Code: 853	Technical Support	toll free: 0800 582
	Customer Service (Penang, Malaysia)	604 633 4949
	Transaction Sales	toll free: 0800 581
Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4	Technical Support	toll free: 1 800 888 298
	Customer Service	04 633 4949
	Transaction Sales	toll free: 1 800 888 202
	Corporate Sales	toll free: 1 800 888 213
Mexico International Access Code: 95 Country Code: 52 City Code: 5	Automated Order-Status System (Austin, Texas, U.S.A.)	512 728-0685
	AutoTech (Automated technical support) (Austin, Texas, U.S.A.)	512 728-0686
	Customer Technical Support	525 228-7870
	Sales	525 228-7811 or toll free: 91-800-900-37 or toll free: 91-800-904-49
	Customer Service	525 228-7878
	Main	525 228-7800
Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20	Technical Support	020 581 8838
	Customer Care	020 581 8740
	Home/Small Business Sales	toll free: 0800-0663
	Home/Small Business Sales Fax	020 682 7171
	Corporate Sales	020 581 8818
	Corporate Sales Fax	020 686 8003
	Fax	020 686 8003
	Switchboard	020 581 8818
	Website: http://support.euro.dell.com
	E-mail: tech_nl@dell.com
New Zealand International Access Code: 00 Country Code: 64	Home and Small Business	0800 446 255
	Government and Business	0800 444 617
	Sales	0800 441 567
	Fax	0800 441 566
Norway (Lysaker) International Access Code: 095 Country Code: 47	Technical Support	671 16882
	Relational Customer Care	671 17514
	Home/Small Business Customer Care	23162298
	Switchboard	671 16800
	Fax Technical Support (Upplands Vasby, Sweden)	590 05 594
	Fax Switchboard	671 16865
	Website: http://support.euro.dell.com
	E-mail: nor_support@dell.com
Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22	Technical Support	22 57 95 700
	Customer Care	22 57 95 999
	Sales	22 57 95 999
	Fax	22 57 95 998
	Switchboard	22 57 95 999
	Website: http://support.euro.dell.com
	E-mail: pl_support@dell.com
Portugal International Access Code: 00 Country Code: 35	Technical Support	35 800 834 077
	Customer Care	34 902 118 540 or 35 800 834 075
	Sales	35 800 834 075
	Fax	35 121 424 01 12
	E-mail: es_support@dell.com
Singapore (Singapore) International Access Code: 005 Country Code: 65	Technical Support	toll free: 800 6011 051
	Customer Service (Penang, Malaysia)	604 633 4949
	Transaction Sales	toll free: 800 6011 054
	Corporate Sales	toll free: 800 6011 053
South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11	Technical Support	011 709 7710
	Customer Care	011 709 7707
	Sales	011 709 7700
	Fax	011 706 0495
	Switchboard	011 709 7700
	Website: http://support.euro.dell.com
	E-mail: dell_za_support@dell.com
Southeast Asian and Pacific Countries	Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)	604 633 4810
Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91	Home and Small Business
	Technical Support	902 100 130
	Customer Care	902 118 540
	Sales	902 118 541
	Switchboard	902 118 541
	Fax	902 118 539
	Website: http://support.euro.dell.com
	E-mail: web_esp_tech@dell.com
	Corporate
	Technical Support	902 100 130
	Customer Care	902 118 546
	Switchboard	91 722 92 00
	Fax	91 722 95 83
	Website: http://support.euro.dell.com
	E-mail: web_esp_tech@dell.com
Sweden (Upplands Vasby) International Access Code: 009 Country Code: 46 City Code: 8	Technical Support	08 590 05 199
	Relational Customer Care	08 590 05 642
	Home/Small Business Customer Care	08 587 70 527
	Fax Technical Support	08 590 05 594
	Sales	08 590 05 185
	Website: http://support.euro.dell.com
	E-mail: swe_support@dell.com
Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22	Technical Support (Home and Small Business)	0844 811 411
	Technical Support (Corporate)	0844 822 844
	Customer Care (Home and Small Business)	0848 802 202
	Customer Care (Corporate)	0848 821 721
	Fax	022 799 01 90
	Switchboard	022 799 01 01
	Website: http://support.euro.dell.com
	E-mail: swisstech@dell.com
Taiwan International Access Code: 002 Country Code: 886	Technical Support	toll free: 0080 60 1255
	Technical Support (Servers)	toll free: 0080 60 1256
	Transaction Sales	toll free: 0080 651 228 or 0800 33 556
	Corporate Sales	toll free: 0080 651 227 or 0800 33 555
Thailand International Access Code: 001 Country Code: 66	Technical Support	toll free: 0880 060 07
	Customer Support (Penang, Malaysia)	604 633 4949
	Sales	toll free: 0880 060 09
U.K. (Bracknell) International Access Code: 010 Country Code: 44 City Code: 1344	Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])	0870 908 0500
	Technical Support (Direct/PAD and General)	0870 908 0800
	Global Accounts Customer Care	01344 723186
	Corporate Customer Care	01344 723185
	Preferred Accounts (500-5000 employees) Customer Care	01344 723196
	Central Government Customer Care	01344 723193
	Local Government Customer Care	01344 723194
	Home/Small Business Sales	0870 907 4000
	Corporate/Public Sector Sales	01344 860456
	Website: http://support.euro.dell.com
	E-mail: dell_direct_support@dell.com
U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1	Automated Order-Status System	toll free: 1-800-433-9014
	AutoTech (for portable and desktop systems)	toll free: 1-800-247-9362
	Dell Home and Small Business Group (for portable and desktop systems):
	Customer Technical Support (Return Material Authorization Numbers)	toll free: 1-800-624-9896
	Customer Technical Support (Home sales purchased via http://www.dell.com)	toll free: 1-877-576-3355
	Customer Service (Credit Return Authorization Numbers)	toll free: 1-800-624-9897
	National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]):
	Customer Service and Technical Support (Return Material Authorization Numbers)	toll free: 1-800-822-8965
	Public Americas International (systems purchased by governmental agencies [local, state, or federal] or educational institutions):
	Customer Service and Technical Support (Return Material Authorization Numbers)	toll free: 1-800-234-1490
	Dell Sales	toll free: 1-800-289-3355 or toll free: 1-800-879-3355
	Spare Parts Sales	toll free: 1-800-357-3355
	DellWare™	toll free: 1-800-753-7201
	Desktop and Portable Fee-Based Technical Support	toll free: 1-800-433-9005
	Server Fee-Based Technical Support	toll free: 1-800-967-0765
	Sales (Catalogs)	toll free: 1-800-426-5150
	Fax	toll free: 1-800-727-8320
	TechFax	toll free: 1-800-950-1329
	Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired	toll free: 1-877-DELLTTY (1-877-335-5889)
	Switchboard	512 338-4400
	Dellnet Technical Support	toll free: 1-877-Dellnet (1-877-335-5638)

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