Contacting Dell: Dell OpenManage Server Administrator User's Guide
Back to Contents Page
Dell OpenManage� Server Administrator User's Guide
Overview
International
Dialing Codes
Americas
Contact Numbers
Europe
Contact Numbers
Asia and
Other Regions Contact Numbers
When you need to contact Dell, use the telephone numbers, codes,
and electronic addresses provided in the following sections. "International
Dialing Codes " provides the various codes required to make
long-distance and international calls. "Americas
Contact Numbers ," "Europe Contact Numbers ,"
and "Asia and Other Regions Contact Numbers "
provide local telephone numbers, area codes, toll-free numbers, and e-mail
addresses, if applicable, for each department or service available in various
countries around the world.
If you are making a direct-dialed call to a location outside of
your local telephone service area, determine which codes to use (if any) in
"International Dialing Codes ,"
in addition to the local numbers provided in the other sections.
For example, to place an international call from Paris, France,
to Bracknell, England, dial the international access code for France followed by
the country code for the U.K., the city code for Bracknell, and then the local
number as shown in the following illustration:
To place a long-distance call within your own country, use area
codes instead of international access codes, country codes, and city codes. For
example, to call Paris, France, from Montpellier, France, dial the area code
plus the local number as shown in the following illustration:
The codes required depend on where you are calling from as well
as the destination of your call; in addition, each country has a different
dialing protocol. If you need assistance in determining which codes to use,
contact a local or an international operator.
NOTE: Toll-free numbers are for use
only within the country for which they are listed. Area codes are most
often used to call long distance within your own country (not
internationally)�in other words, when your call originates in
the same country you are calling.
NOTE: Have your Express Service Code ready when you
call. The code helps Dell's automated-support telephone system direct your
call more efficiently.
Click a listed country to obtain the appropriate contact numbers.
Country (City)
Department Name or
Service
Area Code
Local Number or Toll-Free Number
Antigua
and Barbuda
General Support
1-800-805-5924
Argentina
Technical
Support, Customer Care
toll free: 0800 444 0733
Sales
toll free: 0810 444 3355
Tech Support Fax
11
4515-7139
Customer Care Fax
11
4515-7139
Website: www.dell.com.ar
Barbados
General Support
1-800-534-3066
Bermuda
General Support
1-800-342-0671
Brazil
Customer
Support, Technical Support
toll free: 0800 90 3355
Technical Support Fax
51
481-5470
Customer Care Fax
51
481-5480
Sales
toll free: 0800 90 3390
Website: www.dell.com/br
Canada
Automated Order-Status System
toll free: 1-800-433-9014
AutoTech (Automated technical
support)
toll free: 1-800-247-9362
Customer Care (From outside Toronto)
toll free: 1-800-387-5759
Customer Care (From within Toronto)
416
758-2400
Customer Technical Support
toll free: 1-800-847-4096
Sales (Direct sales�from outside
Toronto)
toll free: 1-800-387-5752
Sales (Direct sales�from within
Toronto)
416
758-2200
Sales (Federal government, education,
and medical)
toll free: 1-800-567-7542
Sales (Major accounts)
toll free: 1-800-387-5755
TechFax
toll free: 1-800-950-1329
Cayman
Islands
General Support
1-800-805-7541
Chile
NOTE: Customers in Chile call the
U.S.A. for sales, customer, and technical assistance
Sales, Customer Support, and
Technical Support
toll free: 1230-020-4823
Colombia
General Support
980-9-15-3978
Costa
Rica
General Support
800-012-0435
Dominican
Republic
General Support
1-800-148-0530
El
Salvador
General Support
01-889-753-0777
Guatemala
General Support
1-800-999-0136
Jamaica
General Support
1-800-682-3639
Latin America
NOTE: Customers in Latin
America call the
U.S.A. for sales, customer, and technical assistance
Customer Technical Support (Austin,
Texas, U.S.A.)
512
728-4093
Customer Service (Austin, Texas,
U.S.A.)
512
728-3619
Fax (Technical Support and Customer
Service)
512
728-3883
Sales (Austin, Texas, U.S.A.)
512
728-4397
SalesFax (Austin, Texas, U.S.A.)
512
728-4600
Mexico
Customer Technical Support
001-877-384-8979 or 001-877-269-3383
Sales
50-81-8800 or
Customer Service
001-877-384-8979 or 001-877-269-3383
Main
50-81-8800 or
Netherlands
Antilles
General Support
001-800-882-15194
Nicaragua
General Support
001-800-220-1006
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Puerto
Rico
General Support
800-805-7545
St.
Lucia
General Support
1-800-882-1521
Trinidad
and Tobago
General Support
1-800-805-8035
U.S.A.
Automated Order-Status System
toll free: 1-800-433-9014
AutoTech (For portable and desktop
computers)
toll free: 1-800-247-9362
Dell Home and Small Business Group
(For portable and desktop computers):
Customer Technical Support (Return
material authorization numbers)
toll free: 1-800-624-9896
Customer
Technical Supportwww.dell.com )
toll free: 1-877-576-3355
Customer Service
toll free: 1-800-624-9897
National Accounts (Systems
purchased by established Dell national accounts [have your account
number handy] or value-added resellers [VARs]):
Customer Service and Technical
Support (Return material authorization numbers)
toll free: 1-800-822-8965
Public Americas (Systems purchased by governmental agencies [local, state, or federal], medical
institutions, or educational institutions):
Customer Service and Technical
Support (Return material authorization numbers)
toll free: 1-800-234-1490
Dell Sales
toll free: 1-800-289-3355
Spare Parts Sales
toll free: 1-800-357-3355
Desktop and Portable Fee-Based
Technical Support
toll free: 1-800-433-9005
Sales (Catalogs)
toll free: 1-800-426-5150
Fax
toll free: 1-800-727-8320
TechFax
toll free: 1-800-950-1329
Dell Services for the Deaf,
Hard-of-Hearing, or Speech-Impaired
toll free: 1-877-DELLTTY
Switchboard
512
338-4400
DellNet�
1-877-dellnet
U.S.
Virgin Islands General
Support
1-877-673-3355
Venezuela
General Support
8001-3605
Europe Contact Numbers
Country (City)
Department Name or
Service
Area Code
Local Number or Toll-Free Number
Austria
NOTE: Customers in Austria call
Langen, Germany for Technical Support and Customer Care.
Switchboard
01
491 040
Home/Small
Business Sales
01
795676-02
Home/Small
Business Sales Fax
01
795676-05
Home/Small
Business Customer Care
01
795676-03
Preferred
Accounts/Corporate Customer Care
0660-8056
Home/Small
Business Technical Support
01
795676-04
Preferred
Accounts/Corporate Technical Support
0660-8779
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Belgium
Technical Support
02
481 92 88
Customer Care
02
481 91 19
Home/Small Business Sales
toll free: 0800 16884
Corporate Sales
02
481 91 00
Fax
02
481 92 99
Switchboard
02
481 91 00
Website: support.euro.dell.com
E-mail: tech_be@dell.com
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Czech
Republic
Technical Support
02
22 83 27 27
Customer Care
02
22 83 27 11
Fax
02
22 83 27 14
TechFax
02
22 83 27 28
Switchboard
02
22 83 27 11
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Denmark
NOTE: Customers in Denmark call
Sweden for fax technical support.
Technical Support
45170182
Relational Customer Care
45170184
Home/Small
Business Customer Care
32875505
Switchboard
45170100
Fax Technical Support (Upplands Vasby,
Sweden)
46
859005594
Fax Switchboard
45170117
Website: support.euro.dell.com
E-mail: den_support@dell.com
E-mail Support for Servers: Nordic_server_support@dell.com
Finland
Technical Support
09
253 313 60
Technical
Support Fax
09
253 313 81
Relational Customer Care
09
253 313 38
Home/Small
Business Customer Care
09
693 791 94
Fax
09
253 313 99
Switchboard
09
253 313 00
Website: support.euro.dell.com
E-mail: fin_support@dell.com
France
Home
and Small Business
Technical Support
0825
387 270
Customer Care
0825
823 833
Fax
0825
004 701
Fax (Alternative)
04
99 75 40 01
Switchboard
0825
004 700
Switchboard (Alternative)
04
99 75 40 00
Sales
0825
004 700
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Corporate
Technical Support
0825
004 719
Customer Care
0825
338 339
Fax
01
55 94 71 01
Switchboard
01
55 94 71 00
Sales
01
55 94 71 00
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Germany
Technical Support
06103
766-7200
Home/Small
Business Customer Care
0180-5-224400
Global
Segment Customer Care
06103
766-9570
Preferred
Accounts Customer Care
06103
766-9420
Large
Accounts Customer Care
06103
766-9560
Public
Accounts Customer Care
06103
766-9555
Switchboard
06103
766-7000
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Ireland
Technical Support
1850 543 543
Home
User Customer Care
01
204 4095
Small Business Customer Care
01
204 4026
Corporate
Customer Care
01
279 5011
Sales
01
204 4444
SalesFax
01
204 0144
Fax
204 5960
Switchboard
01
204 4444
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Italy
Home
and Small Business
Technical Support
02
577 826 90
Customer Care
02
696 821 14
Fax
02
696 821 13
Switchboard
02
696 821 11
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Corporate
Technical Support
02
577 826 90
Customer Care
02
577 825 55
Fax
02
575 035 30
Switchboard
02
577 821
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Luxembourg
NOTE: Customers in Luxembourg
call Belgium for sales, customer, and technical assistance.
Technical Support (Brussels, Belgium)
02
481 92 88
Home/Small Business Sales (Brussels,
Belgium)
toll free: 080016884
Corporate Sales (Brussels, Belgium)
02
481 91 00
Customer Care (Brussels, Belgium)
02
481 91 19
Switchboard (Brussels, Belgium)
02
481 91 00
Fax (Brussels, Belgium)
02
481 92 99
Website: support.euro.dell.com
E-mail: tech_be@dell.com
Netherlands
Technical Support
020
581 8838
Customer
Care
020
581 8740
Home/Small Business Sales
toll free: 0800-0663
Home/Small Business Sales Fax
020
682 7171
Corporate Sales
020
581 8818
Corporate Sales Fax
020
686 8003
Fax
020
686 8003
Switchboard
020
581 8818
Website: support.euro.dell.com
E-mail: tech_nl@dell.com
Norway
NOTE: Customers in Norway call
Sweden for fax technical support.
Technical Support
671 16882
Relational Customer Care
671 17514
Home/Small
Business Customer Care
231 62298
Switchboard
671 16800
Fax Technical Support (Upplands Vasby,
Sweden)
00
46 08 590 05 594
Fax Switchboard
671 16865
Website: support.euro.dell.com
E-mail: nor_support@dell.com
E-mail Support for Servers: Nordic_server_support@dell.com
Poland
Customer Service Phone
22
57 95 700
Customer Care
22
57 95 999
Sales
22
57 95 999
Switchboard
22
57 95 999
Customer Service Fax
22
57 95 806
Fax
22
57 95 998
Website: support.euro.dell.com
E-mail: pl_support@dell.com
Portugal Technical
Support
35
800 834 077
Customer
Care
800 300 415
Sales
800 300 410
Switchboard
34
917 229 200
Fax
35
121 424 01 12
E-mail: support.euro.dell.com/es/es/emaildell/
Spain
Home
and Small Business
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Fax
902 118 539
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Corporate
Technical Support
902 100 130
Customer Care
902 118 546
Switchboard
91
722 92 00
Fax
91
722 95 83
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Sweden
Technical Support
08
590 05 199
Relational Customer Care
08
590 05 642
Home/Small
Business Customer Care
08
587 70 527
Fax Technical Support
08
590 05 594
Sales
08
590 05 185
Website: support.euro.dell.com
E-mail: swe_support@dell.com
E-mail Support for Latitude� and
Inspiron�: Swe-nbk_kats@dell.com
E-mail Support for OptiPlex� : Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Switzerland
Technical Support (Home and Small
Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small
Business)
0848 802 202
Customer
Service (Corporate)
0848 821 721
Switchboard
022
799 01 01
Fax
022
799 01 90
Website: support.euro.dell.com
E-mail for French Speaking HSB and
Corporate Customers: support.euro.dell.com/ch/fr/emaildell/
U.K.
Technical Support
(Corporate/Preferred Accounts/PAD [1000+ employees])
0870
908 0500
Technical
Support (Direct/PAD and general)
0870
908
0800
Global Accounts Customer Care
01344
723186
Corporate Customer Care
01344
72 3185
Preferred
Accounts (500-5000 employees) Customer Care
01344
723 196
Central
Government Customer Care
01344
723 193
Local Government Customer Care
01344
723 194
Home/Small
Business Sales
0870
907 4000
Home/Small
Business Customer Care
0870
906 0010
Corporate/Public
Sector Sales
01344
860 456
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Asia and Other Regions Contact Numbers
Country (City)
Department Name or
Service
Area Code
Local Number or Toll-Free Number
Australia
Home and Small Business
1-300-65-55-33
Government and Business
toll free: 1-800-633-559
Preferred Accounts Division (PAD)
toll free: 1-800-060-889
Customer Care
toll free: 1-800-819-339
Corporate Sales
toll free: 1-800-808-385
Transaction Sales
toll free: 1-800-808-312
Fax
toll free: 1-800-818-341
Brunei
NOTE: Customers in Brunei call
Malaysia for customer assistance.
Customer Technical Support
633 4966
Customer Service
633 4949
Transaction Sales
633 4955
China
Home and Small Business Technical
Support
toll free: 800 858 2437
Corporate Accounts
Technical Support
toll free: 800 858 2333
Customer Experience
toll free: 800 858 2060
Home and Small Business
toll free: 800 858 2222
Preferred Accounts Division
toll free: 800 858 2062
Large Corporate Accounts North
toll free: 800 858 2999
Large Corporate Accounts East
toll free: 800 858 2020
Large Corporate Accounts South
toll free: 800 858 2355
Large Corporate Accounts GCP
toll free: 800 858 2055
Large Corporate Accounts HK
toll free: 800 964108
Large Corporate Accounts GCP HK
toll free: 800 907308
Hong Kong
NOTE: Customers in Hong Kong call
Malaysia for customer assistance.
Technical Support
toll free: 800 96 4107
Customer Service (Penang, Malaysia)
633 4949
Transaction Sales
toll free: 800 96 4109
Corporate Sales
toll free: 800 96 4108
India Technical Support
1600-33-8045
Sales
1600-33-8044
Japan
Technical Support (Server)
toll free: 0120-1984-35
Technical Support Outside
of Japan (Server)
81-44
556-4152
Technical Support
(Dimension� and Inspiron)
Technical Support Outside of Japan (Dimension and Inspiron)
toll free: 0120-1982-26
Technical Support (Dell
Precision�, OptiPlex, and Latitude)
Technical Support Outside of Japan (Dell
Precision, OptiPlex, and Latitude)
81-44
toll free: 0120-1984-33
Customer Care
044
556-4240
24-Hour Automated Order
Status Service
044
556-3801
Individual User
044
556-1657
Business Sales Division
(Up to 400 employees)
044
556-3494
Public Sales (Government
agencies, education institutions, and medical institutions)
044
556-3440
Preferred Accounts
Division Sales (Over 400 employees)
044
556-3433
Global Segment Japan
044
556-3469
Large Corporate Accounts Sales (Over
3500 employees)
044
556-3440
Faxbox Service
044
556-3490
Switchboard
044
556-4300
Web site: support.jp.dell.com
Korea
Technical Support
toll free: 080-200-3800
Sales
toll free: 080-200-3600
Customer Service (Penang, Malaysia)
toll free: 604-633-4949
Customer Service (Seoul,
Korea)
080-200-3800
Fax
2194-6202
Switchboard
2194-6000
Macau
NOTE: Customers in Macau call
Malaysia for customer assistance.
Technical Support
toll free: 0800 582
Customer Service (Penang, Malaysia)
633 4949
Transaction Sales
toll free: 0800 581
Malaysia
Technical Support
toll free: 1 800 888 298
Customer Service
04
633 4949
Transaction Sales
toll free: 1 800 888 202
Corporate Sales
toll free: 1 800 888 213
New Zealand
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
0800 441 566
Singapore
NOTE: Customers in Singapore call
Malaysia for customer assistance.
Technical Support
toll free: 800 6011 051
Customer Service (Penang, Malaysia)
04
633 4949
Transaction Sales
toll free: 800 6011 054
Corporate Sales
toll free: 800 6011 053
South Africa
Technical Support
011
709 7710
Customer Care
011
709 7707
Sales
011
709 7700
Fax
011
706 0495
Switchboard
011
709 7700
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Southeast
Asian/Pacific Countries
Customer Technical Support, Customer
Service, and Sales (Penang, Malaysia)
60 4 633-4810
Taiwan
Technical Support
toll free: 0080 60 1225
Technical Support (Servers)
toll free: 0080 60 1256
Customer Service (Penang,
Malaysia)
633 4949
Transaction Sales
toll free:
Corporate Sales
toll free:
Thailand
NOTE: Customers in Thailand call
Malaysia for customer support.
Technical Support
toll free: 088 006 007
Customer Service (Penang, Malaysia)
633 4949
Sales
toll free: 088 006 009
Back to Contents Page
