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Installing Managed System Software on Microsoft Windows Operating Systems

Dell OpenManage Installation and Security User's Guide Version 6.1

  Overview

  Installation Procedures

  Managed System Software Installation Using Third-Party Deployment Software

Overview

This section contains the procedure to install managed system software on systems running Microsoft^® Windows^® operating systems.

On Microsoft Windows operating systems, an autorun utility appears when you insert the Dell Systems Management Tools and Documentation DVD. This utility allows you to choose the systems management software you want to install on your system.

If the autorun program does not start automatically, use the setup program in the SYSMGMT\srvadmin\windows directory on the Dell Systems Management Tools and Documentation DVD. You can uninstall the features through the operating system. See the Dell Systems Software Support Matrix for a list of operating systems currently supported.

Unattended and Scripted Silent Installation

You can use the Dell Systems Management Tools and Documentation DVD to perform an unattended and scripted silent installation of the managed system software. Additionally, you can install and uninstall the features from the command line.

Installation Procedures

This section explains how to install, upgrade, and uninstall Server Administrator on a system running a supported Windows operating system.

NOTE: If you want to use supporting agents for the Simple Network Management Protocol (SNMP), you must install the operating system support for the SNMP standard before or after you install Server Administrator. For more information about installing SNMP, see the installation instructions for the operating system you are running on your system.

Before installation, ensure that you have read the "Setup and Administration" chapter for information on installation requirements.

Prerequisite Checker

The setup program (located at \SYSMGMT\srvadmin\windows) starts the Prerequisite Checker program. The Prerequisite Checker program examines the prerequisites for software components without launching the actual installation. This program displays a status window that provides information about your system's hardware and software that may affect the installation and operation of software features.

The Prerequisite Checker displays three types of messages: informational, warning, and error.

An informational message describes a condition, but does not prevent a feature from being installed.

A warning message describes a condition that prevents a software product from being installed during a Typical installation. It is recommended that you resolve the condition causing the warning before proceeding with the installation of that software. If you decide to continue, you can select and install the software using the Custom installation. For example, if an Intel Network Interface Card (NIC) is not detected on the system, the following message is displayed:

An Intel(R) NIC was not detected on this system. This will disable the "Typical" installation of the Intel(R) SNMP Agent.

Use the "Custom" installation setup type later during installation to select this feature if you have an Intel(R) NIC installed.

An error message describes a condition that prevents the software feature from being installed. You must resolve the condition causing the error before proceeding with the installation of the software feature. If you do not resolve the issue, the software feature is not installed.

Use the RunPreReqChecks.exe /s command (at \SYSMGMT\srvadmin\windows\PreReqChecker) to run the prerequisite check silently. For more information, see "Prerequisite Checker."

Remote Enablement Requirements

To install the Remote Enablement feature, the following must be configured on your system:

• Windows Remote Management (WinRM)
  
  
• CA/Self-Signed Certificate
  
  
• WinRM HTTPS Listener Port
  
  
• Authorization for WinRM and Windows Management Instrumentation (WMI) Servers
  
  

Installing WinRM

Install WinRM version 1.1 if you are using the Windows Server 2003 operating system. WinRM is not installed by default on this operating system.

1. Download the WinRM version 1.1 installer from http://www.microsoft.com/downloads/details.aspx?familyid=845289ca- 16cc-4c73-8934-dd46b5ed1d33&displaylang=en.
   
   
2. Run the .exe file.
   
   

The Software Update Installation Wizard screen displays.

3. Click Next.
   
   

The License Agreement screen displays.

4. Select I Agree and click Next.
   
   

The Updating Your System screen displays.

5. Click Finish.
   
   

Certificate Authority - Signed/Self-Signed Certificate

You need a certificate signed by the Certificate Authority (CA) or a self-signed certificate to install and configure the Remote Enablement feature on your system. It is recommended that you use a certificate signed by the CA. You can also use the SelfSSL tool to generate self-signed certificates.

Creating a Certificate

1. Download IIS Resource Kit from http://www.microsoft.com/downloads/details.aspx?FamilyID=56fc92ee- a71a-4c73-b628-ade629c89499&displaylang.
   
   
2. Run iis60rkt.exe.
   
   
3. Click Next.
   
   
4. Select I Agree in the End-User License Agreement screen and click Next.
   
   
5. Click Next.
   
   
6. In the Select Type screen, select Custom and click Next.
   
   
7. Click Next.
   
   
8. In the Select Features screen, select SelfSSL 1.0 and click Next.
   
   
9. Click Next.
   
   
10. Click Finish.
    
    

The SelfSSl is installed.

11. Click Start -> Programs -> IIS Resource -> SelfSSL -> SelfSSL.
    
    
12. Type
    selfssl /T /N:CN=<computer_name or domain_name>.
    
    

Adding a Certificate and Taking a Thumbprint

1. Click Start -> Run.
   
   
2. Type mmc and click OK.
   
   
3. Click File -> Add/Remove Snap-in.
   
   
4. Click Add.
   
   
5. Choose Certificates and click Add.
   
   
6. Select Computer account option and click Next.
   
   
7. Select Local Computer and click Finish.
   
   
8. Click Close.
   
   
9. Click OK.
   
   
10. In the Console screen, expand Certificates (Local Computer) in the left navigation pane.
    
    
11. Expand Personal.
    
    
12. Select Certificates.
    
    
13. In the right-hand pane, double-click the required certificate.
    
    

The Certificate screen displays.

14. Click Details tab.
    
    
15. Select Thumbprint.
    
    

Copy the thumbprint to the clipboard. You can use this parameter while creating the HTTPS listener.

16. Click OK.
    
    

Creating the WinRM HTTPS Listener

To enable the HTTPS listener on WinRM, type the following command:

winrm create winrm/config/Listener?Address=*+Transport=HTTPS @{Hostname="<host_name>";CertificateThumbprint="6e132c546767bf16a8acf4fe0e713d5b2da43013"}

NOTE: Ensure that the values of the Hostname and CertificateThumbprint are correct.

If Internet Information Service (IIS) is already installed on your system, then the value of CertificateThumbprint must be an empty string. For example:

winrm create winrm/config/Listener?Address=*+Transport=HTTPS @{Hostname="<host_name>";CertificateThumbprint=""}

The HTTP listener is enabled by default and listens at port 80.

Configuring User Authorization for WinRM and WMI Servers

To provide access rights to WinRM and WMI services, users must be explicitly added with the appropriate access levels.

NOTE: You must login with administrator privileges to configure user authorization for WinRM and WMI Servers.

NOTE: The administrator is configured by default.

WinRM:

1. Click Start and click Run.
   
   
2. Type winrm configsddl and click OK.
   
   
3. Click Add and add the required users (local/domain) to the list.
   
   
4. Provide the appropriate permission(s) to the respective users and click OK.
   
   

WMI:

1. Click Start and Click Run.
   
   
2. Type wmimgmt.msc and click OK.
   
   

The Windows Management Infrastructure (WMI) screen displays.

3. Right-click on the WMI Control (Local) node in the left pane and click Properties.
   
   

The WMI Control (Local) Properties screen displays.

4. Click Security and expand the Root node in the namespace tree.
   
   
5. Navigate to Root -> DCIM -> sysman.
   
   
6. Click Security.
   
   

The Security screen displays.

7. Click Add and add the required users (local/domain) to the list.
   
   
8. Provide the appropriate permission(s) to the respective users and click OK.
   
   
9. Click OK.
   
   
10. Close the Windows Management Infrastructure (WMI) screen.
    
    

Configuring the Windows Firewall for WinRM

1. Open the Control Panel.
   
   
2. Click Windows Firewall.
   
   
3. Click the Exceptions tab.
   
   
4. Select the Windows Remote Management check box. If you do not see the check box, click the Add Program button to add Windows Remote Management.
   
   

Configuring the Envelope Size for WinRM

1. Open a command prompt.
   
   
2. Type winrm g winrm/config.
   
   
3. Check the value of the MaxEnvelopeSizekb attribute. If the value is less than 4608, type the following command:
   
   

winrm s winrm/config @{MaxEnvelopeSizekb="4608"}

Installing and Upgrading Server Administrator

This section explains how to install the Server Administrator using two installation options:

• Using the setup program at \SYSMGMT\srvadmin\windows on the Dell Systems Management Tools and Documentation DVD to install Server Administrator and other managed system software.
  
  
• Using the unattended installation method through the Windows Installer Engine msiexec.exe (see Table 7-1) to install Server Administrator and other managed system software on multiple systems.
  
  

NOTE: Simple Network Management Protocol (SNMP) service will be stopped and started during Systems Management Installation and uninstallation. As a result, services like DSM IT Assistant Connection Service, DSM IT Assistant Network Monitor and other third party services, dependent on SNMP will stop. IT Assistant services will be started at the end of Systems Management Installation or uninstallation, if the third party services are stopped, these services needs to be manually restarted.

NOTE: For modular systems, you must install Server Administrator on each server module installed in the chassis.

NOTE: After you have installed Server Administrator on PowerEdge 800, 830, 850, and 1800 systems, you may be prompted to reboot your system if you have chosen to install the Storage Management Service.

NOTE: During installation of Server Administrator on supported Windows systems, if an Out of Memory error message displays, you must exit the installation and free up memory. Close other applications or perform any other task that will free up memory, before re-attempting Server Administrator installation.

The setup program invokes the Prerequisite Checker, which uses your system's PCI bus to search for installed hardware such as controller cards.

The Dell OpenManage installer features a Typical Setup option and a Custom Setup option for installing Server Administrator and other managed system software.

For information on the various components of Server Administrator available in Dell OpenManage version 6.1 and to help you choose the required components to install, see "Deployment Scenarios for Server Administrator."

Typical Installation

When you launch the Server Administrator installation from the Prerequisite Checker and select the Typical Setup option, the setup program installs following the managed system software features:

• Server Administrator Web Server
  
  
• Server Instrumentation
  
  
• Remote Access Controller
  
  
• Intel SNMP Agent
  
  
• Broadcom SNMP Agent.
  
  

For more information about how to perform a Typical Setup, see the Quick Installation Guide. You can access the Quick Installation Guide by clicking Quick Install Guide on the menu bar within the Prerequisite Checker user interface.

During a Typical installation, individual management station services are not installed on managed systems that do not meet the specific hardware and software requirements for that service. For example, the Dell OpenManage Server Administrator Remote Access Controller service software module will not be installed during a Typical installation unless the managed system has a remote access controller installed on it. You can, however, go to Custom Setup and select the Remote Access Controller software module for installation.

NOTE: The Remote Enablement feature is available only through the Custom Setup option.

NOTE: Server Administrator installation also installs some of the required Visual C++ runtime components on your system.

Custom Installation

The sections that follow show how to install Server Administrator and other managed system software using the Custom Setup option.

NOTE: Management station and managed system services can be installed in the same or in different directories. You can select the directory for installation.

1. Log on with built-in administrator privileges to the system on which you want to install the system management software.
   
   
2. Close all open applications and disable any virus-scanning software.
   
   
3. Insert the Dell Systems Management Tools and Documentation DVD into your system's DVD drive. The autorun menu appears.
   
   
4. Select Dell OpenManage Server Administrator from the autorun menu and click Install.
   
   

If the autorun program does not start automatically, go to the SYSMGMT\srvadmin\windows directory on the DVD, and run the setup.exe file.

The Dell OpenManage Server Administrator prerequisite status screen appears and runs the prerequisite checks for the managed system. Any relevant informational, warning, or error messages are displayed. Resolve all error and warning situations, if any.

5. Click the Install, Modify, Repair, or Remove Server Administrator option.
   
   

The Welcome to the Install Wizard for Dell OpenManage Server Administrator screen appears.

6. Click Next.
   
   

The Dell Software License Agreement appears.

7. Click I accept the terms in the license agreement and Next if you agree.
   
   

The Setup Type dialog box appears.

8. Select Custom and click Next.
   
   

The Custom Setup dialog box appears.

See Table 6-1and Table 6-2 to help you select the Server Administrator components for your system.

If you are installing Server Administrator on a non-Dell PowerEdge system, the installer displays only the Server Administrator Web Server option.

A selected feature has a hard drive icon depicted next to it. A deselected feature has a red X depicted next to it. By default, if the Prerequisite Checker finds a software feature with no supporting hardware, the checker deselects them.

To accept the default directory path to install managed system software, click Next. Otherwise, click Change and navigate to the directory where you want to install your managed system software, and click OK. You will return to the Custom Setup dialog box.

9. Click Next to accept the selected software features for installation.
   
   

The Ready to Install the Program dialog box appears.

NOTE: You can cancel the installation process by clicking Cancel. The installation rolls back the changes that you made. If you click Cancel after a certain point in the installation process, the installation may not roll back properly, leaving the system with an incomplete installation. See "System Recovery on Failed Installation."

10. Click Install to install the selected software features.
    
    

The Installing Dell OpenManage Server Administrator screen appears and provides the status and progress of the software features being installed. After the selected features are installed, the Install Wizard Completed dialog box appears.

11. Click Finish to exit the Server Administrator installation.
    
    

If you are prompted to reboot your system, reboot it to make the installed managed system software services available for use. If you are prompted to reboot your system, select a reboot option:

• Yes, reboot my system now.
  
  
• No, I will reboot my system later.
  
  

NOTE: If you have selected Remote Enablement during installion, an error message "A provider, WinTunnel, has been registered in the Windows Management Instrumentation namespace ROOT\dcim\sysman to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests." is logged in Windows Event Log. You can safely ignore this message and continue with installation.

Server Administrator Installation With Citrix Application Server

Citrix remaps all your hard drive letters when installed. For example, if you install Server Administrator on drive C: and then install Citrix, it may change your drive letter C: to M:. Server Administrator may not work properly because of the remapping.

In order to avoid this problem, select one of these options:

Option 1:

1. Uninstall Server Administrator.
   
   
2. Install Citrix.
   
   
3. Reinstall Server Administrator.
   
   

Option 2:

After installing Citrix, type the following command:

msiexec.exe /fa SysMgmt.msi

Upgrading Managed System Software

The Dell OpenManage installer provides an Upgrade option for upgrading Server Administrator and other managed system software.

You can upgrade Server Administrator Web Server version 6.0.3 to version 6.1. You can also upgrade Server Administrator version 6.0.1 to version 6.1.

The setup program runs the Prerequisite Checker, which uses your system's PCI bus to search for installed hardware, such as controller cards.

The setup program installs or upgrades all of the managed system software features that are appropriate for your particular system's hardware configuration.

CAUTION: Dell OpenManage Array Manager is no longer supported. If you are upgrading a system (installed with Dell OpenManage version 5.0 or later) with Array Manager installed, Array Manager is removed during the upgrade process. You can use the Storage Management Service instead.

NOTE: All user settings are preserved during upgrades.

The following procedures show how to upgrade Server Administrator and other managed system software.

Upgrading Guidelines

• You cannot upgrade Server Administrator earlier than version 5.0 to version 6.1. You must upgrade to a Server Administrator version later than 5.0 and then upgrade to Server Administrator version 6.1.
  
  
• If you have installed Server Instrumentation on the managed system, ensure that you install Server Administrator Web Server version 6.1. Installing an earlier version of Server Administrator Web Server may display an error.
  
  
• If you have installed Server Administrator Web Server version 6.1, ensure that you install Server Instrumentation version 6.1 on your managed system. Accessing an earlier version of Server Administrator using Server Administrator Web Server version 6.1 may display an error.
  
  

Upgrade

1. Insert the Dell Systems Management Tools and Documentation DVD into your system's DVD drive. The autorun menu appears.
   
   
2. Select Dell OpenManage Server Administrator and click Install.
   
   

If the autorun program does not start automatically, go to the SYSMGMT\srvadmin\windows directory on the DVD, and run the setup.exe file.

The Dell OpenManage Server Administrator prerequisite status screen appears and runs the prerequisite checks for the managed station. Any relevant informational, warning, or error messages are displayed.

3. Click the Install, Modify, Repair, or Remove Server Administrator option.
   The Welcome to the Install Wizard for Dell OpenManage Server Administrator screen appears.
   
   
4. Click Next.
   
   

The Dell Software License Agreement appears.

5. Click I accept the terms in the license agreement and Next if you agree.
   
   

The Setup Type dialog box appears.

6. Continue the installation as mentioned in the custom installation section from "step 8" onwards.
   
   

Modify

If you want to add/remove Server Administrator components:

1. Navigate to the Windows Control Panel.
   
   
2. Double-click Add/Remove Programs.
   
   
3. Click Dell OpenManage Server Administrator and click Change.
   
   

The Welcome to the Install Wizard for Dell OpenManage Server Administrator dialog box appears.

4. Click Next.
   
   

The Program Maintenance dialog box appears.

5. Select the Modify option and click Next.
   
   

The Custom Setup dialog box appears.

6. To select a specific managed system software application, click on the drop-down arrow beside the listed feature and select either This feature will be installed... to install the feature, or This feature will not be available to ignore the feature.
   
   

A selected feature has a hard drive icon depicted next to it. A deselected feature has a red X next to it. By default, if the Prerequisite Checker finds a software feature with no supporting hardware, the checker deselects the feature.

7. Click Next to accept the selected software features for installation.
   
   

The Ready to Modify the Program dialog box appears.

8. Click Install to install the selected software features.
   
   

The Installing Dell OpenManage Server Administrator screen appears. Messages give the status and progress of the software features being installed.

When the selected features are installed, the Install Wizard Completed dialog box appears.

9. Click Finish to exit the Server Administrator installation.
   
   

If you are prompted to reboot your system, you must do so to make the installed managed system software services available for use. If you are prompted to reboot your system, select a reboot option:

• Yes, reboot my system now.
  
  
• No, I will reboot my system later.
  
  

Repair

If you want to repair an installed Server Administrator component that may be damaged:

1. Navigate to the Windows Control Panel.
   
   
2. Double-click Add/Remove Programs.
   
   
3. Click Dell Server Administrator and click Change.
   
   

The Welcome to the Install Wizard for Dell OpenManage Server Administrator dialog box appears.

4. Click Next.
   
   

The Program Maintenance dialog box appears.

5. Select the Repair option and click Next.
   
   

The Ready to Repair the Program dialog box appears.

6. Click Install to install the selected software features.
   
   

The Installing Dell OpenManage Server Administrator screen appears. Messages provide the status and progress of the software features being installed.

When the selected features are installed, the Install Wizard Completed dialog box appears.

7. Click Finish to exit the Server Administrator installation.
   
   

If you are prompted to reboot your system, select a reboot option:

• Yes, reboot my system now.
  
  
• No, I will reboot my system later.
  
  

System Recovery on Failed Installation

The Microsoft Software Installer (MSI) provides the ability to return a system to its fully working condition after a failed installation. MSI does this by maintaining an undo operation for every Standard Action it performs during an install, upgrade, or uninstall. This operation includes restoration of deleted or overwritten files, registry keys, and other resources. Windows temporarily saves any files that it deletes or overwrites during the course of an installation or removal, so they can be restored if necessary, which is a type of rollback. After a successful installation finishes, Windows deletes all of the temporary backup files.

In addition to the rollback of MSI Standard Actions, the Dell OpenManage library also has the ability to undo commands listed in the INI file for each application if a rollback occurs. All files that are modified by the Dell OpenManage installation actions will be restored to their original state if a rollback occurs.

When the MSI engine is going through the installation sequence, it ignores all actions that are scheduled as rollback actions. If a Custom Action, MSI Standard Action, or a Dell OpenManage installation action fails, then a rollback starts.

An installation cannot be rolled back once it has finished; transacted installation is only intended as a safety net that protects the system during an installation session. If you want to remove an installed application, for instance, you should simply uninstall that application.

NOTE: Driver installation and removal is not executed as part of the installation transaction and therefore cannot be rolled back if a fatal error occurs during execution.

NOTE: Installations, uninstallations, and upgrades that you cancel during installer cleanup, or after the installation transaction is completed, will not be rolled back.

Failed Updates

MSI patches and updates provided by vendors must be applied to the original vendor MSI packages provided. If you intentionally or accidentally repackage an MSI package, or make changes to it directly, patches and updates might fail. MSI packages must not be repackaged; doing so changes the feature structure and GUIDs, which break any provided patches or updates. When it is necessary to make any changes to a vendor-provided MSI package, a .mst transform file should always be used to do so.

Windows Installer Logging

Windows includes a registry-activated logging service to help diagnose Windows Installer issues. To enable this logging service during a silent install, open the registry editor and create the following path and keys:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
Reg_SZ: Logging
Value: voicewarmup

The letters in the value field can be in any order. Each letter turns on a different logging mode. Each letter's actual function is as follows for MSI version 3.1:

v - Verbose output
o - Out-of-disk-space messages
i - Status messages
c - Initial UI parameters
e - All error messages
w - Non-fatal warnings
a - Startup of actions
r - Action-specific records
m - Out-of-memory or fatal exit information
u - User requests
p - Terminal properties
+ - Append to existing file
! - Flush each line to the log
"*" - Wildcard, log all information except for the v option. To include the v option, specify "/l*v".

Once activated, you can find the log files that are generated in your %TEMP% directory. Some log files generated in this directory are:

• Managed System Installation
  
  
• SysMgmt.log
  
  
• Management Station Installation
  
  
• MgmtSt.log
  
  

These particular log files are created by default if the Prerequisite Checker user interface (UI) is running.

Performing an Unattended Installation of Managed System Software

The Dell OpenManage installer features a Typical Setup option and a Custom Setup option for the unattended installation procedure.

Unattended installation enables you simultaneously to install Server Administrator on multiple systems. You can perform an unattended installation by creating an unattended installation package that contains all of the necessary managed system software files. The unattended installation option also provides several features that enable you to configure, verify, and view information about unattended installations.

The unattended installation package is distributed to the remote systems using a software distribution tool from an independent software vendor (ISV). When the package is distributed, the installation script executes to install the software.

Creating and Distributing the Typical Unattended Installation Package

The Typical Setup unattended installation option uses the Dell Systems Management Tools and Documentation DVD as the unattended installation package. The msiexec.exe /i SysMgmt.msi /qb command accesses the DVD to accept the software license agreement and install all required Server Administrator features on selected remote systems. The msiexec.exe /i SysMgmt.msi /qb command installs Server Administrator features on each remote system based on the system's hardware configuration.

NOTE: After an unattended installation has finished, in order to use the command line interface (CLI) feature of Server Administrator, you must open a new console window and execute CLI commands from there. Executing CLI commands from the same console window in which Server Administrator was installed will not work.

You can make the DVD image available to the remote system by either distributing the entire contents of the media, or by mapping a drive from the target system to the location of the DVD image.

Mapping a Drive to Act as the Typical Unattended Installation Package

1. Share an image of the Dell Systems Management Tools and Documentation DVD with each remote system on which you want to install Server Administrator.
   
   

You can accomplish this task by directly sharing the DVD or by copying the entire DVD to a drive and sharing the copy.

2. Create a script that maps a drive from the remote systems to the shared drive described in step 1. This script should execute msiexec.exe /i Mapped Drive\SYSMGMT\srvadmin\windows\
   SystemsManagement\SysMgmt.msi /qb after the drive has been mapped.
   
   
3. Configure your ISV distribution software to distribute and execute the script created in step 2.
   
   
4. Distribute this script to the target systems by using your ISV software distribution tools.
   
   

The script executes to install Server Administrator on each remote system.

5. Reboot each remote system to enable Server Administrator.
   
   

Distributing the Entire DVD as the Typical Unattended Installation Package

1. Distribute the entire image of the Dell Systems Management Tools and Documentation DVD to your target systems.
   
   
2. Configure your ISV distribution software to execute the
   msiexec.exe /i DVD Drive\SYSMGMT\srvadmin\windows\SystemsManagement\ SysMgmt.msi /qb command from the DVD image.
   
   

The program executes to install Server Administrator on each remote system.

3. Reboot each remote system to enable Server Administrator.
   
   

Creating and Distributing Custom Unattended Installation Packages

To create a custom unattended installation package, perform the following steps:

1. Copy the SYSMGMT\srvadmin\windows directory from the DVD to the system hard drive.
   
   
2. Create a batch script that will execute the installation using the Windows Installer Engine (msiexec.exe).
   
   

NOTE: For Customized Unattended Installation, each required feature must be included as a command line interface (CLI) parameter for it to be installed.

An example is msiexec.exe /i SysMgmt.msi ADDLOCAL=SA,IWS,BRCM /qb. (See "Customization Parameters" for more details and available feature identifications.)

3. Place the batch script in the windows directory on the system hard drive.
   
   

Distributing Custom Unattended Installation Packages

NOTE: The SysMgmt.msi installation package for Server Administrator used in the Custom Setup unattended installation (see "Creating and Distributing Custom Unattended Installation Packages") is located in the SYSMGMT\srvadmin\windows\SystemsManagement directory in the DVD.

1. Configure your ISV distribution software to execute the batch script once your installation package has been distributed.
   
   
2. Use your ISV distribution software to distribute the custom unattended installation package to the remote systems.
   The batch script installs Server Administrator along with specified features on each remote system.
   
   
3. Reboot each remote system to enable Server Administrator.
   
   

Specifying Log File Locations

For managed system MSI installation, run the following command to perform an unattended installation while specifying the log file location:

msiexec.exe /i SysMgmt.msi /l*v "C:\openmanage\logs\SysMgmt.log"

Unattended Installation Features

Unattended installation provides the following features:

• A set of optional command line settings to customize an unattended installation
  
  
• Customization parameters to designate specific software features for installation
  
  
• A Prerequisite Checker program that examines the dependency status of selected software features without having to perform an actual installation
  
  

Optional Command Line Settings

Table 7-1 shows the optional settings available for the msiexec.exe MSI installer. Type the optional settings on the command line after msiexec.exe with a space between each setting.

NOTE: See support.microsoft.com for full details about all the command line switches for the Windows Installer Tool.

Table 7-1. Command Line Settings for MSI Installer 

For example, running msiexec.exe /i SysMgmt.msi /qn installs Server Administrator features on each remote system based on the system's hardware configuration. This installation is done silently and unattended.

Customization Parameters

NOTE: Type the ADDLOCAL, REINSTALL, and REMOVE CLI parameters in upper case, as they are case-sensitive.

ADDLOCAL, REINSTALL, and REMOVE customization CLI parameters provide a way to customize the exact software features to install, reinstall, or uninstall when running silently or unattended. With the customization parameters, you can selectively install, reinstall, or uninstall software features for different systems using the same unattended installation package. For example, you can choose to install Server Administrator, but not Remote Access Controller service on a specific group of servers, and choose to install Server Administrator, but not Storage Management Service, on another group of servers. You can also choose to uninstall one or multiple features on a specific group of servers.

NOTE: The software feature IDs mentioned in Table 7-2 are case-sensitive.

Table 7-2. Software Feature IDs 

NOTE: Only iDRAC6 is supported on xx1x systems.

You can include the ADDLOCAL customization parameter on the command line, and assign the feature ID (or IDs) of the software feature that you would like to install. An example is

msiexec.exe /i SysMgmt.msi ADDLOCAL=BRCM /qb.

This command runs the installation for Dell OpenManage Systems Management, and installs only the Broadcom agent, in an unattended but not silent mode.

You can include the REINSTALL customization parameter on the command line and assign the feature ID (or IDs) of the software feature that you would like to reinstall. An example is

msiexec.exe /i SysMgmt.msi REINSTALL=BRCM /qb.

This command will run the installation for Dell OpenManage Systems Management and reinstall only the Broadcom agent, in an unattended but not silent mode.

You can include the REMOVE customization parameter on the command line and assign the feature ID (or IDs) of the software feature that you would like to uninstall. An example is

msiexec.exe /i SysMgmt.msi REMOVE=BRCM /qb.

This command runs the installation for Dell OpenManage Systems Management and uninstalls only the Broadcom agent, in an unattended but not silent mode.

You can also choose to install, reinstall, and uninstall features with one execution of the msiexec.exe program. An example is

msiexec.exe /i SysMgmt.msi ADDLOCAL=INTEL REMOVE=BRCM /qb

This command runs the installation for managed system software, and simultaneously installs the Intel agent, and uninstalls the Broadcom agent. This execution will be in an unattended but not silent mode.

NOTE: A Globally Unique Identifier (GUID) is 128 bits long, and the algorithm used to generate a GUID guarantees each GUID to be unique. The product GUID uniquely identifies the application. In this case, the product GUID for Server Administrator is {54C04D53-C3C3-46EA-A75F-7AFF4BEB727C}.

MSI Return Code

An application event log entry is recorded in the SysMgmt.log file. Table 7-3 shows some of the error codes returned by the msiexec.exe Windows Installer Engine.

Table 7-3. Windows Installer Return Codes 

NOTE: See support.microsoft.com for full details on all the error codes returned by the msiexec.exe and InstMsi.exe Windows Installer functions.

Uninstalling Managed System Software

You can uninstall managed system software features by using the Dell Systems Management Tools and Documentation DVD, or your operating system. Additionally, you can simultaneously perform an unattended uninstallation on multiple systems.

NOTE: After you uninstall Server Administrator on PowerEdge 1650, 2650, 4600, 700, 750, 800, 830, 850, and 1800 systems, you may be prompted to reboot your system if you have chosen to uninstall Storage Management Service. You may also be prompted for a reboot if any of the files being upgraded are under use.

Uninstalling Managed System Software Using Dell-provided Media

1. Insert the Dell Systems Management Tools and Documentation DVD into your system's DVD drive.
   
   

If the setup program does not start automatically, run the setup.exe in the SYSMGMT\srvadmin\windows directory on the DVD.

The Dell OpenManage Server Administrator prerequisite status screen appears and runs the prerequisite checks for the managed system. Any relevant informational, warning, or error messages detected during checking are displayed.

2. Click the Install, Modify, Repair, or Remove Server Administrator option.
   
   

The Welcome to the Install Wizard for Dell OpenManage Server Administrator screen appears.

3. Click Next.
   
   

The Program Maintenance dialog box appears.

This dialog enables you to modify, repair, or remove the program.

4. Select the Remove option and click Next.
   
   

The Remove the Program dialog box appears.

5. Click Remove.
   
   

The Uninstalling Dell OpenManage Server Administrator screen appears and provides the status and progress of the software features being uninstalled.

When the selected features are uninstalled, the Install Wizard Completed dialog box appears.

6. Click Finish to exit the Server Administrator uninstallation.
   
   

If you are prompted to reboot your system, you must reboot your system in order for the uninstallation to be successful. If you are prompted to reboot your system, select a reboot option:

• Yes, reboot my system now.
  
  
• No, I will reboot my system later.
  
  

All Server Administrator features are uninstalled.

Uninstalling Managed System Software Features Using the Operating System

1. Navigate to the Windows Control Panel.
   
   
2. Double-click Add/Remove Programs.
   
   
3. Click Dell OpenManage Server Administrator and click Remove.
   
   

The Add or Remove Programs dialog box appears.

4. Click Yes to confirm uninstallation of Server Administrator.
   
   

The Dell OpenManage Server Administrator screen appears and provides the status and progress of the software features being uninstalled.

If you are prompted to reboot your system, you must do so in order for the uninstallation to be successful. If you are prompted to reboot your system, select a reboot option:

• Yes, reboot my system now.
  
  
• No, I will reboot my system later.
  
  

All Server Administrator features are uninstalled.

Unattended Uninstall Using the Product GUID

If you do not have the installation DVD or the MSI package available during an uninstallation, you can use the following command line to uninstall Dell OpenManage systems management software on managed systems or management stations running Windows. For these cases, you can use the package GUIDs to uninstall the product.

For managed systems, use this command:

msiexec.exe /x {54C04D53-C3C3-46EA-A75F-7AFF4BEB727C}

Performing an Unattended Uninstallation of Managed System Software

The Dell OpenManage installer features an unattended uninstallation procedure. Unattended uninstallation enables you simultaneously to uninstall managed systems software from multiple systems. The unattended uninstallation package is distributed to the remote systems using a software distribution tool from an ISV. When the package is distributed, the uninstallation script executes to uninstall the software.

Distributing the Unattended Uninstallation Package

The Dell Systems Management Tools and Documentation DVD is pre-configured to act as the unattended uninstallation package. To distribute the package to one or more systems, perform the following steps:

1. Configure your ISV distribution software to execute the
   msiexec.exe /x DVD Drive\SYSMGMT\srvadmin\windows\SystemsManagement\ SysMgmt.msi /qb command, if you are using the DVD, after the unattended uninstallation package has been distributed.
   
   
2. Use your ISV distribution software to distribute the Typical unattended uninstallation package to the remote systems.
   
   

The program executes to uninstall managed systems software on each remote system.

3. Reboot each remote system to complete the uninstallation process.
   
   

Unattended Uninstall Command Line Settings

Table 7-1 shows the unattended uninstall command line settings available for unattended uninstallation. Type the optional settings on the command line after msiexec.exe /x SysMgmt.msi with a space between each setting.

For example, running msiexec.exe /x SysMgmt.msi /qb runs the unattended uninstallation, and displays the unattended installation status while it is running.

Running msiexec.exe /x SysMgmt.msi /qn runs the unattended uninstallation, but silently (without display windows).

Managed System Software Installation Using Third-Party Deployment Software

You can use third-party deployment software, such as Altiris Deployment Solution, to install managed systems software onto supported Dell systems. To distribute and install Server Administrator using Altiris, start your Altiris application and import OpenManage_Jobs.bin located at SYSMGMT\srvadmin\support\Altiris on the Dell Systems Management Tools and Documentation DVD. Specify a job folder into which to import OpenManage_Jobs.bin. You might need to modify the Run Script and Copy File tasks to match your deployment environment. When complete, you can then schedule your job to run on the supported Dell systems that are managed from within your Altiris Deployment Solution.

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