This section provides answers to certain frequently asked questions and also
lists error messages that you may encounter when using Dell™ OpenManage™ Server
Administrator version 6.0.3.
Frequently Asked Questions
How do I upgrade earlier versions of Server Administrator to Server
Administrator version 6.0.3?
You cannot upgrade to Server Administrator version 6.0.3. You have to
uninstall the earlier version and then install version 6.0.3.
Uninstalling earlier versions of Server Administrator results in loss of
local management capability.
I get a "Login Error" when I start Server Administrator Web Server.
You may not have enabled Server Administrator services on the managed system
after installing Server Administrator Web Server. Follow the steps in "Enabling
Server Administrator Services on the Managed System" to enable Server
Administrator services. These services are disabled by default.
What ports do Dell OpenManage systems management applications use?
The default port used by Server Administrator is 1311. The default ports used
by Dell OpenManage IT Assistant are 2606 (for the connection service) and 2607
(for the network monitoring service). These ports are configurable.
How many concurrent sessions of Server Administrator Web Server can I run
from my system?
You can run a maximum of thirty concurrent sessions of Server Administrator
Web Server. That is, you can access and perform systems management tasks on
thirty managed systems at the same time.
Error Messages
Table 3-1 lists the error messages that you
may encounter when installing or logging into Server Administrator Web Server
and the actions you can perform to resolve them.
Table 3-1.
Error Messages
Error Message
Cause
Action
Could not resolve host
Server Administrator Web Server could not
validate the hostname you entered while logging on to the managed system.
Ensure that you enter a valid IP address
or Fully Qualified Domain Name (FQDN) in the Hostname/IP address
field.
Invalid or untrusted certificate
The certificate installed on the managed
node is either invalid or not trusted by the Server Administrator
Web Server.
You can perform any of the following
actions:
Select the Ignore Certificate Warning check
box on the Managed System login page.
Install a trusted certificate on the managed system. For details on
creating, importing, or reusing a Web certificate, see the Dell
OpenManage Server Administrator User’s Guide in the docs
directory or on the Dell Support site at support.dell.com.
Use the certutil.exe utility to include the certificate on the
managed system under the Trusted Certificates list. See your operating
system documentation on accessing this utility.
Connection error
A connection error may occur if the
managed system you are trying to log on to is unreachable or the WS-MAN
server on the managed system is not running.
Ensure that the managed system and the
WS-MAN server on the managed system is running.
