###################################################################### DELL OPENMANAGE(TM) INSTALLATION AND SERVER MANAGEMENT README ###################################################################### Version 4.5.1 Release Date: April 2006 The Dell OpenManage Server Support Kit consists of a suite of four CDs to assist you in installing, configuring, and updating the necessary programs and operating systems you need to get your Dell(TM) PowerEdge(TM) system up and running. ###################################################################### CONTENTS ###################################################################### * Criticality * Compatibility/Minimum Requirements * Release Highlights - Features * Release Highlights - Fixes * Installation * User Notes * Known Issues * History ###################################################################### CRITICALITY ###################################################################### 2 = Recommended ###################################################################### COMPATIBILITY/MINIMUM REQUIREMENTS ###################################################################### The following Dell PowerEdge systems are supported on the "Dell PowerEdge Installation and Server Management" CD version 4.5.1: 1850, 2850, 6800 and 6850. ###################################################################### RELEASE HIGHLIGHTS - FEATURES ###################################################################### * Limited installation support for the following systems on Microsoft(R) Windows(R) and Linux operating systems: - PowerEdge 1850 - PowerEdge 2850 - PowerEdge 6800 - PowerEdge 6850 * Updated Storage Management Service support to include Serial Attached SCSI (SAS) controllers Note: This release supports only PowerEdge 1850, 2850, 6800 and 6850 systems. ###################################################################### RELEASE HIGHLIGHTS - FIXES ###################################################################### N/A ###################################################################### INSTALLATION ###################################################################### * On Microsoft Windows operating systems, run "setup.exe" from the "srvadmin\windows" directory of the CD (not necessary if your CD runs automatically) or the software package. * On Red Hat(R) Enterprise Linux operating systems, to perform an "Express Install" with a Remote Access Controller (RAC), navigate to the "/srvadmin/linux/express-install-with-RAC4" subdirectory and execute the following Red Hat Package Manager (RPM) command (from the CD or software package): "rpm -Uhv *.rpm" Alternatively, execute the "srvadmin-install.sh" script from the "/srvadmin/linux/supportscripts" directory as follows: "sh srvadmin-install.sh -x" The script installs the RAC software only if you have a RAC controller present. * Detailed installation instructions, including silent install options, can be found in the "Dell OpenManage Installation and Security User's Guide" on the "Dell PowerEdge Documentation" CD. ###################################################################### USER NOTES ###################################################################### ====================================================================== USER NOTES FOR ALL SUPPORTED OPERATING SYSTEMS ====================================================================== * If a reboot is required after installation of Dell OpenManage Server Administrator, the CD must be removed from the CD drive. * Adaptec utilities are no longer available on the "Installation and Server Management" CD. They continue to be available for customer downloads from the Dell Support website at "support.dell.com." * The "Dell OpenManage Software Quick Installation Guide" provides instructions on how to install the applications on the "Installation and Server Management" CD for all supported operating systems. See the "QUICK_INSTALL_GUIDE.htm" file in the "srvadmin\docs\en\OpenManage_QIG" directory on the "Installation and Server Management" CD. * If you are running any application on the "Installation and Server Management" CD, close the application before installing Server Administrator applications. * This version of Dell OpenManage Install only supports upgrades from Dell OpenManage systems management software version 4.3 or above. If you are using a version prior to 4.3, you must uninstall the previously installed version before installing this new version. You can also upgrade the previously installed version to version 4.3 first (if your version is 3.0 or higher), and then upgrade to this version. ====================================================================== USER NOTES FOR SUPPORTED WINDOWS OPERATING SYSTEMS ====================================================================== * Dell OpenManage Array Manager is not available if previous managed system software (with Array Manager installed) is not detected. Support for Array Manager will be discontinued in a future release. It is recommended that you switch to use Storage Management service where applicable. * To upgrade from Dell OpenManage Array Manager to the enhanced Storage Management Service: 1. Perform an upgrade of your Dell OpenManage systems management software suite. 2. Go to "Add/Remove" programs, select the "Dell OpenManage Server Administrator" entry and click "Change." 3. Follow the wizard and choose the "Modify" option under "Program Maintenance." 4. In the "Custom Setup" screen, choose to install "Storage Management" under "Server Administrator" and to uninstall "Array Manager." This will remove Array Manager from your system and install the enhanced Storage Management Service. * You should not apply Windows Server(TM) 2003 Service Pack 1 (SP1) until you have upgraded your version of Dell OpenManage systems management software. If you want to retain your Server Administrator settings from an older version of Dell OpenManage systems management software, you should first upgrade to Dell OpenManage systems management software version 4.3, and then upgrade to Dell OpenManage systems management software version 4.5.1. You must upgrade to Dell OpenManage systems management software version 4.5.1 before applying SP1. * In the prerequisite checker screen, you may get the message, "An error occurred while attempting to execute a Visual Basic Script. Please confirm that Visual Basic files are installed correctly." This error occurs when the Prerequisite Checker calls the Dell OpenManage "vbstest.vbs" (a Visual Basic [VB]) script to verify the installation environment and fails for some reason. The possible causes are: 1. Incorrect Internet Explorer "Security" settings. Ensure that "Active Scripting" is enabled by clicking: "Tools" -> "Internet Options" -> "Security" -> "Custom Level" -> "Scripting" -> "Active Scripting" -> "Enable" Ensure that "Scripting of Java Applets" is enabled by clicking: "Tools" -> "Internet Options" -> "Security" -> "Custom Level" -> "Scripting" -> "Scripting of Java Applets" -> "Enable" 2. Windows Scripting Host (WSH) has disabled the running of VB scripts. By default, WSH is installed during operating system installation. WSH can be configured to prevent scripts with a ".VBS" extension from being run. On the Desktop, right click "My Computer" then go to "Open" -> "Tools" -> "Folder Options" -> "File Types." Look for the extension "VBS" and verify that "File Types" is set to "VBScript Script File". If not, click "Change" and choose "Microsoft Windows Based Script Host" as the application that runs the script. 3. WSH is the wrong version, is corrupted, or is not installed. By default, WSH is installed during operating system installation. To download the current WSH version, go to: "http://msdn.microsoft.com/downloads/list/webdev.asp" 4. The Scrrun.dll file may not be registered. Register it manually by running the following command: "regsvr32 Scrrun.dll" * If you attempt to install this version of Server Administrator on a version of Microsoft Windows Server 2003 that ships after Windows Server 2003 SP1, you may be informed that Server Administrator may conflict with an optional Windows component. If you encounter this situation, you should either install a newer version of Server Administrator that supports the specified Windows component (if a newer version is available), or remove the specified component before installing Server Administrator. To remove an optional component of Windows, use the "Add/Remove Windows Components" wizard. You can access this wizard by selecting "Add or Remove Programs" from the "Control Panel," and then selecting "Add/Remove Windows Components." * On Windows operating systems, an upgrade applies only to features that are already installed. If you want to add features, you can do so from "Add or Remove Programs" after applying the upgrade. * To perform CLI upgrade on Windows operating systems, enter these properties on the command line: "REINSTALL=ALL and REINSTALLMODE=vomus" For example, to upgrade your systems management software: "msiexec /i SysMgmt.msi REINSTALL=ALL REINSTALLMODE=vomus" * If you burn your own CD, be aware of the following requirement: MSI requires all installers to specify the "MEDIAPACKAGEPATH" property if the MSI file does not reside on the root of the CD. This property is set to "\srvadmin\windows\SystemsManagement" for the Server Administrator MSI package. You must ensure that the CD layout remains the same when burning your own CD. The "SysMgmt.msi" file must reside under the folder "\srvadmin\windows\SystemsManagement" on the CD. For detailed information, go to the Microsoft website: "http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ msi/setup/mediapackagepath.asp" * MSI reference counting takes effect if you install the Intel(R) SNMP agent using the MSI provided by Intel, and then install the Intel SNMP agent again using Dell OpenManage Install. The Intel SNMP agent is not removed during installation of either MSI; you must remove both installers from the system to remove the agent. * When launching the MSI installation packages from your Windows Explorer, all MSI output will be logged into the file, "SysMgmt.log." It is stored at "%TEMP%." * During installation/removal, the Windows Installer Service may display the time remaining for the current task to complete. This is only an approximation by the Windows Installer Engine based on varying factors. * A new console window must be opened and CLI commands executed from that window after an "Unattended Installation" has completed. It is not possible to execute CLI commands from the same console window on which Server Administrator was installed. * If Server Administrator is being installed or uninstalled on a system where the Web download version of Dell PowerEdge Diagnostics (version 2.2) is running, the Windows Installer Service may display a message stating that specific files needed by Server Administrator are in use by Diagnostics. Select the "Ignore" option in the message box to continue. * When installing Server Administrator on Windows 2000, you must select a disk drive that has disk space greater than the required space. This will ensure availability of additional disk space for the temporary installation (not reflected in the "space required" field) required by Windows Installer Service. * When installing Server Administrator on Windows 2000 systems, additional "Custom Install" components selected during an "Express Install" are retained upon returning to the "Express Install" option. To remove these components, you must deselect them from the "Custom Install" dialog. * Before installing Server Administrator on Windows 2000 systems, verify that the "Unsigned non-driver installation behavior" policy is set to "Silently succeed." Otherwise, the Dell OpenManage Installer cannot install the Server Administrator applications properly. This policy can be found in "Start" -> "Programs" -> "Administrative Tools" -> "Local Security Policy." Expand "Security Settings" -> "Local Policies" -> "Security Options." After changing the policy, execute "secedit /refreshpolicy MACHINE_POLICY" from the command shell to immediately invoke the security policy change. After installation of Server Administrator is complete, this policy can be set to its original value. * During installation of Server Administrator on Windows 2000, if an "Out of Memory" error message displays, you must exit the installation and free up memory. Close other applications or perform any other task that will free up memory, before re-attempting Server Administrator installation. * Server Administrator may conflict with the Intel IMB driver. If you receive an informational message recommending that you uninstall the Intel IMB driver before installing Server Administrator, you can do so through the "Device Manager." Perform the following steps: 1. Open the "Device Manager" 2. Expand the "System devices" list 3. Right-click the device with a name of the form "IMB Driver *" and select "Uninstall" 4. Select "OK" to uninstall If you choose to install Server Administrator while the Intel IMB driver is being installed, you may have problems running Server Administrator. Server Administrator services may fail to start, or Server Administrator may have problems accessing sensor data. ====================================================================== USER NOTES FOR SUPPORTED RED HAT ENTERPRISE LINUX OPERATING SYSTEMS ====================================================================== * If your system comes with a factory installed Red Hat Enterprise Linux (version 3) operating system for Intel EM64T, then prior to installing Server Administrator, you will need to install a set of Server Administrator-dependent RPM files. For convenience, these 32-bit versions of the RPM files are provided on the CD or package. Navigate to the subfolder "/srvadmin/linux/RPMS/RH3_x86_64" and run "rpm -Uvh *" to install these RPM files before installing Server Administrator. If the 64-bit version of the dependent RPMs are already installed, a warning message may result. Install the 32-bit versions using "rpm -Uvh * -- force" to bypass the warning. * To avoid warnings concerning the RPM package key during installation, mount the CD or package, and import the key using the command: "rpm --import /mnt/cdrom/srvadmin/linux/RPM-GPG-KEY" * If you have performed a default manual install of your Linux operating system without Dell OpenManage Server Assistant, you will need a set of Server Administrator dependent RPM files installed prior to installing Server Administrator. These RPM files can be found on the Red Hat operating system media. You can locate them under the "/srvadmin/linux/RPMS" folder on the CD or software package. Under this folder, there are subfolders "RH3_i386," "RH3_x86_64," "RH4_i386," and "RH4_x86_64." Navigate to the subfolder that matches your Linux operating system and run "rpm –Uvh *" to install these RPM files prior to installing Server Administrator. * If you have performed a non-default install of your Linux operating system using your Linux operating system media, you may see missing RPM file dependencies when installing Server Administrator. Dell OpenManage Server Administrator is a 32-bit application. When installed on a 64-bit version of Red Hat Enterprise Linux, the Dell OpenManage Server Administrator application remains 32-bit, while the device drivers installed by Dell OpenManage Server Administrator are 64-bit. If you are attempting to install Server Administrator on a system supporting Red Hat Enterprise Linux x86 and Intel EM64T, be sure to install the applicable 32-bit versions of the missing RPM file dependencies. The 32-bit RPM versions always have "i386" in the file name extension. You may also experience failed shared object file (files with "so" in the file name extension) dependencies. In this case, you can determine which RPM is needed to install the shared object by using the RPM "--whatprovides" switch. For example, "rpm -q --whatprovides libpam.so.0". An RPM name such as "pam-0.75-64" could be returned, so obtain and install the "pam-0.75-64.i386.rpm". When Dell OpenManage Server Administrator is installed on a 64-bit version of Linux, ensure that the "compat-libstdc++-.i386.rpm" RPM package is installed. You will need to resolve the dependencies manually by installing the missing RPM files from your Linux operating system media. * Source packages for RPMs are available on the "Installation and Server Management" CD under the "/srvadmin/linux/SRPMS" directory. The CD image is available from the Dell Support website at "support.dell.com." * The Intelligent Platform Management Interface (IPMI) device driver of Server Administrator may conflict with the OpenIPMI device driver. If you start Server Administrator services (by either entering the "srvadmin-services.sh start" command, or rebooting), while the OpenIPMI driver is running, Server Administrator may fail to start, or Server Administrator may have problems accessing sensor data. It is recommended that you unload the OpenIPMI driver before starting Server Administrator services. * The IPMI device driver of Server Administrator may conflict with the Intel IMB device driver. If you start Server Administrator services (by either entering the "srvadmin-services.sh start" command, or restarting your system), while the IMB device driver is running, Server Administrator may fail to start, or Server Administrator may have problems accessing sensor data. Dell recommends that you unload the IMB driver before starting Server Administrator services. ###################################################################### KNOWN ISSUES ###################################################################### ====================================================================== ISSUES FOR ALL SUPPORTED OPERATING SYSTEMS ====================================================================== * If you already have Adaptec Fast Console installed on your system, you must uninstall this application before installing the Server Administrator Storage Management Service. ====================================================================== ISSUES FOR SUPPORTED WINDOWS OPERATING SYSTEMS ====================================================================== * Dell OpenManage Install does not support Windows "Advertised" installation - the process of automatically distributing a program to client computers for installation via Windows group policies. (144364) * If you upgrade from version "X" to version "Y" via MSP (Service Pack) and then try to use the version "Y" CD (full install), the Prerequisite Checker on the version "Y" CD will inform you that the current version is already installed. If you proceed, the installation will not run in "Maintenance" mode and you will not get the option to "Modify," "Repair," or "Uninstall." Proceeding with the installation will remove the MSP and create a cache of the MSI file present in the version "Y" package. When you run it a second time, the installer will run in "Maintenance" mode. (154376) * If you choose to remove Dell OpenManage systems management software using the CD or Web package, it could take a few minutes before the system responds after you select "Remove" to continue. This may give you an impression that the system has stopped responding. Dell recommends that you remove Dell OpenManage systems management software using "Add or Remove Programs." (144970) * When launching the Dell OpenManage Installer, an error message may display, stating a failure to load a specific library, a denial of access, or an initialization error. An example of installation failure during Dell OpenManage install is "failed to load OMIL32.DLL." This is most likely due to insufficient COM permissions on the system. See the following article to remedy this situation: "http://support.installshield.com/kb/view.asp?articleid=Q104986" The Dell OpenManage Install may also fail if a previous installation of Dell OpenManage systems management software or other software product was unsuccessful. A temporary Windows Installer registry can be deleted, which may remedy the Dell OpenManage Install failure. Delete the following key, if present: "HKLM\Software\Microsoft\Windows\CurrentVersion\Installer \InProgress" (144114, 124944) * If both Server Administrator and Management Station are to be installed on a system, and the Remote Access Controller (RAC) feature is required, install the Server Administrator Remote Access Service. The Server Administrator Remote Access Service includes the functionality supplied by the Management Station Remote Access Console. (139224) * In the "Custom Setup" screen, you must click on an active feature to view your disk space availability, or to change the installation directory. For example, if Feature A is selected for installation (active) and Feature B is not active, the "Change" and "Space" buttons will be disabled if you click Feature B. You must click on Feature A to view your space availability, or to change the installation directory. (139020) * When adding a feature, if you do not have sufficient disk space on the drive where Server Administrator or Management Station is installed, you will get an out-of-disk-space message suggesting that you select a different destination drive. This message is incorrect. To correct the problem, you must free up space on the drive where Server Administrator or Management Station is installed. (139143) * Dell OpenManage systems management software versions 1.x through 4.2 must be removed to successfully install Dell OpenManage systems management software version 4.3 or later. Use "srvadmin\support\OMClean\OMClean.exe" found on your "Installation and Server Management" CD to remove the old version of Dell OpenManage systems management software. (138227) * If you see the following error when trying to launch Dell OpenManage Install, it is recommended that you run the "OMClean.exe" program, under the "srvadmin\support\OMClean" directory, to remove an old version of Server Administrator on your system. "An older version of Server Administrator software is detected on this system. You must uninstall all previous versions of Server Administrator applications before installing this version." (149522) * When launching the "Quick Installation Guide" or "User's Guide" from the Prerequisite Checker, a Windows message will appear indicating that the page is blocked due to enhanced security configuration. You must add this site to the "Trusted Sites" list for the pages to be displayed, or lower your security settings. (134991) * Uninstall any previous versions of Server Administrator before installing Citrix Metaframe (all versions). As errors may exist in the registry after the Citrix Metaframe installation, you will need to reinstall Server Administrator. (67690) * If you have low disk space in your Windows system drive, you may encounter misleading warning or error messages when you run Dell OpenManage Install. In addition to having sufficient space on the drive you intend to install Server Administrator, ensure you have sufficient disk space (10 MB or more) on your system drive prior to running Dell OpenManage Install. (145218) * On Windows 2000 with MSI engine "2.0.2600.1183," installing Server Administrator using deployment tools that employ user impersonation will install the Server Administrator device drivers. Upgrade the Windows installer engine to version 3.0 (available via Microsoft website) and install using deployment tools. (134411) * On Windows 2000 operating systems, a roll-back to the original install configuration occurs if you cancel the removal of Server Administrator. The roll-back may not succeed for systems with Windows Installer Service 2.x failing to re-register dependent services. To resolve the issue, uninstall the failing component and reinstall it. This issue has been fixed for Windows Installer Service 3.x and higher. (138608) * When you run Dell OpenManage Install in English, German, French, or Spanish and get unreadable characters on the "Prerequisite Check Information" screen, ensure that your browser encoding has the default character set. Resetting your browser encoding to use the default character set will resolve the problem. (145698) ====================================================================== ISSUES FOR SUPPORTED RED HAT ENTERPRISE LINUX OPERATING SYSTEMS ====================================================================== * Attempts to upgrade a Linux Server Administrator 4.3.0 installation may fail to update the Dell Remote Access Controller (DRAC) package "srvadmin-racsvc-4.3.0-785" when attempted from the RPM command-line. To overcome this issue, stop the service(s) first, then retry the upgrade: "srvadmin-services.sh stop" "rpm -Uhv srvadmin-racsvc-*.rpm" (144524) * If the default install location of Server Administrator is changed during installation, some of the Server Administrator directories will not be deleted during its removal. This issue is related to the default behavior of the RPM engine. For example, if installed with the prefix "--prefix/opt/dell2/srvadmin2/abc/", RPM will only delete the last directory ("abc") and the remaining directories ("/opt/dell2/srvadmin2") are left undeleted. * When using the command "rpm -e 'rpm -qa | grep srvadmin'" to remove Dell OpenManage systems management software, some RPM utility versions appear not to perform a full dependency check before removal. This can result in some installed RPMs not being removed in the proper order. A message such as the following might display: "WARNING: srvadmin-rac3-components configuration not performed; '/etc/omreg.cfg' is missing or damaged." The solution is to use the Dell OpenManage uninstall script, "srvadmin-uninstall.sh," that is provided. (153056) * Dell OpenManage Server Assistant adds a script to the root user's ".bash_profile" file that prompts for the installation of Dell OpenManage systems management software. This script might interfere with remote client applications that authenticate using the root user account on the server, but do not have the means to handle user prompts. To remedy this limitation, edit the ".bash_profile" file and comment out the line: "[ ${SHLVL}...." (152668) ###################################################################### HISTORY: ###################################################################### Version 4.5 A00 Release Date: October 2005 ###################################################################### Release Highlights - Features ###################################################################### * Added installation support for the following operating system: - VMware(R) ESX 2.5.1 * Added installation support for the following systems: - PowerEdge 830 - PowerEdge 850 * From Dell OpenManage systems management software version 4.3 onwards, added support for Windows upgrade using the Windows Installer Patch (MSP) file. MSP files are much smaller in size and are available on the Dell Support website at "support.dell.com." ###################################################################### Release Highlights - Fixes ###################################################################### N/A ---------------------------------------------------------------------- Version 4.4.1 A00 Release Date: July 2005 ###################################################################### Release Highlights - Features ###################################################################### * Added installation support for the following new platforms: - PowerEdge 830 - PowerEdge 850 Note: This release supports only these two new platforms. ###################################################################### Release Highlights - Fixes ###################################################################### N/A ---------------------------------------------------------------------- Version 4.4 A00 Release Date: May 2005 ====================================================================== Release Highlights - Features ====================================================================== * Added installation support for the following operating systems: - Windows Server 2003 x64 (Standard and Enterprise editions) - Windows Server 2003 SP1 NOTE: Dell OpenManage version 4.3 does not install on SP1 - Red Hat Enterprise Linux (version 3) for Intel Extended Memory 64 Technology (EM64T) - Red Hat Enterprise Linux (version 4) for Intel x86 - Red Hat Enterprise Linux (version 4) for Intel EM64T * Added service pack file (MSP) support for Windows upgrade from version 4.3. MSP files are much smaller in size and are available from the Dell Support website at "support.dell.com." ====================================================================== Release Highlights - Fixes ====================================================================== N/A ---------------------------------------------------------------------- Version 4.3 A00 Release Date: February 2005 ====================================================================== Release Highlights - Features ====================================================================== * Added installation support for Dell OpenManage Server Administrator Storage Management Service under Microsoft Windows and Red Hat Enterprise Linux. * Leveraged native install technologies for each operating system for Server Administrator installs. * Added Server Update Utility (SUU) 1.0 to the "Dell PowerEdge Updates" CD. SUU is a CD-based application for identifying and applying updates on your PowerEdge server(s). ====================================================================== Release Highlights - Fixes ====================================================================== N/A ====================================================================== Information in this document is subject to change without notice. (C) 2004-2006 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: "Dell," "PowerEdge," and "Dell OpenManage" are trademarks of Dell Inc.; "Windows Server" is a trademark, and "Microsoft" and "Windows" are registered trademarks of Microsoft Corporation; "Intel" is a registered trademark of Intel Corporation; VMware is a registered trademark of VMware, Inc.; "Red Hat" is a registered trademark of Red Hat, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Server Administrator uses the OverLIB JavaScript library. This library can be obtained from "www.bosrup.com." January 2006