The Dell Systems Management Consoles CD provides a setup program to install, upgrade, and uninstall Dell OpenManage™ Management Station software on your system.
Using the setup program on the Dell Systems Management Consoles CD, you can install and upgrade Management Station software on systems running Microsoft® Windows® operating systems. You can uninstall Dell OpenManage Management Station software with the Dell Systems Management Consoles CD or through the operating system on systems running supported Microsoft Windows.
The Management Station applications include Dell OpenManage IT Assistant, RAC Management Station, Dell OpenManage Array Manager Console, the BMC Console, and Active Directory Snap-in.
NOTE: See the Dell OpenManage IT Assistant User's Guide for additional setup and
configuration information.
Installation Requirements
These are general requirements for management stations. Operating system-specific installation prerequisites are listed below as part of the installation procedures for the respective applications.
Supported Operating Systems
The Management Station software runs, at a minimum, on each of the following operating systems:
Red Hat Enterprise Linux (version 3) x86 (only BMC management utility)
Microsoft Windows 2000 Server Service Pack 4
Microsoft Windows 2000 Professional Service Pack 4
Microsoft Windows 2000 SBS Service Pack 1 (except IT Assistant)
Microsoft Windows Server™ 2003
Microsoft Windows Server 2003 Small Business Server SP1 (except IT Assistant)
Microsoft Windows Server 2003 Standard and Enterprise x64 (except IT Assistant, Array Manager Console, and RAC Management Station)
Microsoft Windows XP Service Pack 1
For more application-specific operating systems requirements, refer to the documentation for that application.
System Requirements
On Windows systems, the setup program (setup.exe) will start the Prerequisite Checker on the CD to automatically analyze your system to determine if the system requirements have been met. (See "Prerequisite Checker.")
Enabling CIM Discovery and Security in IT Assistant
Some applications, such as IT Assistant, can use the Common Information Model (CIM) protocol. If you use the CIM protocol, ensure that it is installed and enabled. For detailed information on configuring CIM for IT Assistant, see the Dell OpenManage IT Assistant User's Guide.
Installing SNMP
Simple Network Management Protocol (SNMP) is required. If you attempt to install the IT Assistant on a system without SNMP, the installation program stops and prompts you to install SNMP. In addition, if you stop the SNMP service, the IT Assistant services also stop.
To install SNMP on the IT Assistant management station, see the IT Assistant User's Guide.
Installing, Upgrading, and Uninstalling Management Station Software on Systems Running Supported Windows Operating Systems
This section explains how to install, upgrade, and uninstall Management Station software on a system that is running a supported Windows operating system. If the prerequisites are met on a system, the default features that get installed are IT Assistant, Remote Access Controller Console, BMC Management Utility, and Array Manager Console.
Prerequisite Checker
The setup program (setup.exe) will start the Prerequisite Checker program. The setup program is located in the Windows directory on the Dell Systems Management Consoles CD. The Prerequisite Checker program examines the prerequisite requirement for software features without launching the actual installation. The Prerequisite Checker program displays a status window that provides information about your system's hardware and software that might affect the installation and operation of software features.
The Prerequisite Checker displays three types of messages: informational, warning, and error messages.
An informational message describes a condition of which you should be aware. It does not prevent a feature from being installed.
A warning message describes a condition that prevents a software product from being installed during Express installation. It is recommended that you resolve the condition causing the warning before proceeding with the installation of the software. If you decide to continue, you can select and install the software using the "Custom" installation.
An error messages describes a condition of which you should be aware that prevents the software from being installed. You must resolve the condition causing the error before proceeding with the installation of that software product. If you do not resolve the issue, the software will not be installed.
You can run the prerequisite check silently with runprereqchecks.exe /s.
After running the prerequisite check, an html file will be created in the %Temp% directory. The file is named omprereq.htm, and it contains the results of the prerequisite check. The Temp directory is not usually X:\Temp, but X:\Documents and Settings\username\Local Settings\Temp. To find %TEMP%, go to a command-line prompt and type echo %TEMP%.
The results of the Prerequisite Checker are written to the registry under the registry key:
When running the Prerequisite Check silently, the return code from runprereqchecks.exe will be the number associated with the highest severity condition for all of the software products. The return code numbers are the same as those used in the registry. Table 5-1 details the codes that are returned.
Table 5-1. Return Codes While Running the Prerequisite Check Silently
Return Code
Description
0
No condition, or conditions, is associated with the software.
1
An informational condition, or conditions, is associated with the software. It does not prevent a software product from being installed.
2
A warning condition, or conditions, is associated with the software. It is recommended that you resolve the conditions causing the warning before you proceed with the installation of the software.
3
An error condition, or conditions, is associated with the software. It is required that you resolve the conditions causing the error before proceeding with the installation of that software. If you do not resolve the issues, the software will not be installed.
-1
A Windows Script Host (WSH) error. The Prerequisite Checker will not run.
-2
The operating system is not supported. The Prerequisite Checker will not run.
-3
The user does not have Administrator privileges. The Prerequisite Checker will not run.
-4
Not an implemented return code.
-5
The user failed to change the working directory to %TEMP%. The Prerequisite Checker will not run.
-6
The destination directory does not exist. The Prerequisite Checker will not run.
-7
An internal error has occurred. The Prerequisite Checker will not run.
-8
The software is already running. The Prerequisite Checker will not run.
-9
The Windows Script Host is corrupted, a wrong version, or not installed.The Prerequisite Checker will not run.
-10
An error has occurred with the scripting environment. The Prerequisite Checker will not run.
Each software product has an associated value set after running the prerequisite check. Table 5-2 provides the list of feature IDs for each software feature. The feature ID is a 2- to 5-character designation.
Installing and Upgrading Management Station Software
This section explains how to install and upgrade Management Station software. The installation options are as follows:
Use the setup program on the Dell Systems Management Consoles CD to install or upgrade IT Assistant and other Management Station software.
Use the unattended installation method through the msiexec.exe Windows Installer Engine (see Table 5-3) to install IT Assistant and other Management Station software on multiple systems.
Express and Custom Installations
The Dell Systems Management Consoles CD features an Express Setup option and a Custom Setup option for installing IT Assistant and other Management Station software.
When you insert the Dell Systems Management Consoles CD in your system's CD drive, the setup program runs the Prerequisite Checker to provide information about your system's hardware and software that might affect installation and operation of the features.
When you launch the Management Station installation and select the Express Setup option, the setup program installs or upgrades all of the Management Station software features that are appropriate for your particular system's hardware configuration. If the prerequisites are met, IT Assistant, RAC Management Station, and Array Manager Console are installed by default, while the Active Directory Snap-in utility and BMC Console are not selected by default and can be installed using the Custom Setup option. (For more information about how to perform an express setup, see the Software Quick Installation Guide, which you can access by clicking Info on the task bar within the setup program.)
NOTE: During an Express installation, individual Management Station services will not be installed on
managed systems that do not meet the specific hardware and software requirements for that service. For
example, the Server Administrator Remote Access Service software module will not be installed during
an Express installation unless the managed system has an installed remote access controller. A user,
however, can go to Custom Setup and select the Remote Access Service software module for installation.
When you select the Custom Setup option, you can deselect one or more software features that the setup program has identified as appropriate for the installed options on the system. During an express setup, you cannot add to the list of features to install because all of the features that are appropriate for the hardware configuration are pre-selected.
The sections that follow illustrate the Custom Setup option using an install and upgrade of IT Assistant as an example. You can install other Management Station software using the Custom Setup option.
Custom Installation
The custom installation path enables you to choose specific software features to install.
Installing Management Station
Log on with administrator privileges to the system where you want to install the Management
Station software features.
Close any open application programs.
Insert the Dell Systems Management Consoles CD into your system's CD drive.
If the installer does not automatically start, navigate to the windows folder on the CD and double-click the setup.exe file.
The Dell OpenManage Management Station Prerequisite Status screen opens and runs the prerequisite checks for the Management Station. Prerequisite Status displays any relevant informational, warning, or error messages. Review the messages and, if necessary, resolve any warning and error messages before proceeding with the installation.
Click the Install, Modify, Repair or Remove Management Station option.
The Welcome to the Install Wizard for Dell OpenManage Management Station screen opens.
Click Next.
The Dell Software License Agreement appears.
Click Accept if you agree.
The Setup Type dialog box opens.
Select Custom and click Next.
The Custom Setup dialog box opens.
To select a specific Management Station software application, click the drop-down arrow beside the listed feature and select to either install or not to install the application.
A selected feature has a hard drive icon next to it. A deselected feature has a red "X" next to it. By default, if the prerequisite checker finds software features with no supporting hardware, the checker deselects them.
To accept the default directory path to install Management Station software, click Next. Otherwise, click Change and navigate to the directory where you want to install your Management Station software, and then click Next. (If any managed system features are already installed on the system, then you cannot change the default installation path.)
Make sure that Dell OpenManage IT Assistant is selected.
Click Next to accept the selected software features for installation.
The IT Assistant Custom Settings dialog box opens.
Modify the Custom Settings for IT Assistant fields as necessary.
Click Next to accept the custom settings for IT Assistant.
The Ready to Install the Program dialog box opens.
NOTE: You can cancel the installation process by clicking Cancel. The installation rolls back the
changes that you made. If you click Cancel at a later point in the installation process, the installation may
not roll back properly, leaving the system with an incomplete installation. See "System Recovery on
Failed Installation" for more information.
Click Install to install the selected software features.
The Installing Dell OpenManage Management Station screen opens.
When the selected features are installed, the Install Wizard Completed dialog box opens.
Click Finish to leave the Management Station installation.
Upgrade
The Dell Systems Management Consoles CD features an Upgrade option for upgrading IT Assistant and other Management Station software.
When you insert the Dell Systems Management Consoles CD into your system's CD drive, the prerequisite checker program checks your system.
The setup program installs or upgrades all of the Management Station software products that are currently installed and appropriate for your particular system's hardware configuration.
During the upgrade, you cannot add to the list of Management Station software features to install. All features appropriate for your system are pre-selected during an upgrade from version 4.3.
The following procedures describe how to upgrade IT Assistant and other management station software.
Custom Upgrade
Insert the Dell Systems Management Consoles CD into your system's CD drive.
If the installer does not automatically start, navigate to the windows folder on the CD and double-click the setup.exe file.
The Dell OpenManage Management Station Prerequisite Status screen opens and runs the prerequisite checks for the Management Station. Prerequisite Status displays any relevant informational, warning, or error messages. Review the messages and, if necessary, resolve any problems before proceeding with the installation.
Click the Install, Modify, Repair or Remove Management Station option.
The Welcome to the Install Wizard for Dell OpenManage Management Station screen opens.
Click Next.
The Installing Dell OpenManage Management Station screen opens. Messages provide the status and progress of the software features being installed or upgraded.
When the selected features are installed or upgraded, the Install Wizard Completed dialog box opens.
Click Finish to leave the Management Station installation.
Custom Modify
Click the Start button, point to Settings→ Control Panel.
Double-click Add/Remove Programs.
Click Dell OpenManage Management Station and click Change.
The Welcome to the Install Wizard for Dell OpenManage Management Station dialog box opens.
Click Next.
The Program Maintenance dialog box opens.
Select the Modify option and click Next.
The Custom Setup dialog box opens.
To select a specific Management Station software application, click the drop-down arrow
beside the listed feature and select either to install the application or not to install it.
A selected feature has a hard drive icon next to it. A deselected feature has a red X next to it. By default, if the prerequisite checker finds software features with no supporting hardware, the checker deselects them.
Click Next to accept the selected software features for installation.
The Ready to Modify the Program dialog box opens.
Click Install to install the selected software features.
The Installing Dell OpenManage Management Station screen opens. Messages provide the status and progress of the software features being installed.
When the selected features are installed, the Install Wizard Completed dialog box opens.
Click Finish to leave the Management Station installation.
Custom Repair
Click the Start button, point to Settings, then Control Panel.
Double-click Add/Remove Programs.
Click Dell OpenManage Management Station and click Change.
The Welcome to the Install Wizard for Dell OpenManage Management Station dialog box opens.
Click Next.
The Program Maintenance dialog box opens.
Select the Repair option and click Next.
The Ready to Repair the Program dialog box opens.
Click Install to install the selected software features.
The Installing Dell OpenManage Management Station screen opens. Messages provide the status and progress of the software features being installed.
When the selected features are installed, the Install Wizard Completed dialog box opens.
Click Finish to leave the Management Station installation.
System Recovery on Failed Installation
If a software installation utility encounters a fatal error during setup, your system may become unstable. To address this problem, Dell OpenManage installers provide the ability to rollback, or return, the server to its fully-working condition prior to the failed installation.
The Windows Installer service provides Dell OpenManage installers the ability to rollback by maintaining an undo operation for every operation that it performs during an installation, uninstallation, or any other configuration change. If some aspect of the installation fails during an installation session, the Windows Installer service can precisely return the server to its previous state. This feature includes restoration of deleted or overwritten files, registry keys, and other resources. Files that are deleted or overwritten during the course of an installation or removal are temporarily saved to a backup location, so they can be restored if necessary. After an installation finishes successfully, all temporary backup files are deleted.
An installation cannot be rolled back once it has successfully completed. A transacted installation is intended as a safety net that protects the system during a given installation session. If you want to remove an installed application, for example, you should uninstall that application.
When upgrading from OM 4.3 to OM 4.x, an error will rollback the system to its previous state.
NOTE: Installations, uninstallations, and upgrades canceled by the administrator during installer
cleanup or after the installation transaction is complete will not be rolled back.
Performing an Unattended Installation of Management Station Software
The Dell Systems Management Consoles CD features an Express Setup option and a Custom Setup option for the unattended installation procedure.
Unattended installation allows you simultaneously to install IT Assistant on multiple systems. You can perform an unattended installation by creating an unattended installation package that contains all of the necessary Management Station files. The unattended installation option also provides several features that enable you to configure, verify, and view information about unattended installations.
The unattended installation package is distributed to the remote systems using a software distribution tool from an independent software vendor (ISV). When the package is distributed, the installation script installs the software.
Unattended Installation Features
Unattended installation provides the following features:
A set of optional command line settings to customize an unattended installation
Customization parameters to designate specific software features for installation
A prerequisite checker program that examines the dependency status of selected software features without having to perform an actual installation
Creating and Distributing the Express Unattended Installation Package
The Express Setup unattended installation option uses the Dell Systems Management Consoles CD as the unattended installation package. The msiexec.exe /i MgmtSt.msi /qb command accesses the Dell Systems Management Consoles CD to accept the software license agreement and install all required Management Station software products on selected remote systems. The msiexec.exe /i MgmtSt.msi /qb command installs Management Station software on each remote system, based on the system's hardware and software configuration.
You can make the Dell Systems Management Consoles CD image available to the remote system either by distributing the entire contents of the CD, or by mapping a drive from the target system to the location of the CD image.
Mapping a Drive to Act as the Express Unattended Installation Package
Share an image of the Dell Systems Management Consoles CD with each remote system on
which you want to install Management Station.
You can accomplish this task by directly sharing the CD or by copying the entire CD to a drive and sharing the copy.
Create a script that maps a drive from the remote systems to the shared drive described in
step 1. This script should execute the following command after you have mapped the drive:
Configure your ISV distribution software to distribute and execute the script created
in step 2.
Distribute this script to the target systems by using your ISV software distribution tools.
The msiexec.exe /i Mapped Drive\windows\ManagementStation\MgmtSt.msi /qb command then installs Management Station on each remote system.
Distributing the Entire CD as the Express Unattended Installation Package
Distribute the entire image of the Dell Systems Management Consoles CD to your
target systems.
Configure your ISV distribution software to execute the msiexec.exe /iCD
Drive\windows\ManagementStation\MgmtSt.msi /qb command from the Dell Systems
Management Consoles CD image.
The msiexec.exe /iCD Drive\windows\ManagementStation\MgmtSt.msi /qb command executes from the CD to install Management Station on each remote system.
Creating and Distributing Custom Unattended Installation Packages
To create a custom unattended installation package, simply copy the Windows directory from the CD onto the system's hard drive.
Create a batch script that will execute the installation using the Windows Installer Engine (msiexec.exe).
NOTE: For Customized Unattended Installation, each required feature must be included as a
command-line interface (CLI) parameter for it to be installed.
An example is msiexec.exe /i MgmtSt.msi ADDLOCAL= ITA,RACMS,ADS,AMCON /qb
NOTE: The MgmtSt.msi installation package for Management Station used in the Custom Setup
unattended installation as described in the previous section is located in the
\windows\ManagementStation directory.
Configure your ISV distribution software to execute the batch script once your installation
package has been distributed.
Use your ISV distribution software to distribute the custom unattended installation package
to the remote systems.
The msiexec.exe /iSystem Drive\windows\ManagementStation\MgmtSt.msiADDLOCAL=ITA,RACMS,ADS,AMCON/qb command executes from the script to install Management Station, along with specified features, on each remote system.
Specifying Log File Locations
Run the following command to perform an unattended installation while specifying the log file location:
Table 5-3 shows the optional command-line settings available for the msiexec.exe. Type the optional settings on the command line after msiexec.exe with a space between each setting.
NOTE: Refer to http://support.microsoft.com/default.aspx?scid=kb;EN-US;227091 for full details of all the
Microsoft Windows Installer command-line switches.
Table 5-3. Command-Line Settings for MSI Installer
Setting
Result
/i <Package|Product Code>
Installs or configures a product.
/i MgmtSt.msi – This command will install the Server Administrator software.
/x <Package|Product Code>
Uninstalls a product.
/x MgmtSt.msi – uninstalls the Server Administrator software.
/q<n|b|r|f>
Sets the User Interface (UI) level.
/q or /qn – no UI. This option is used for silent and unattended installation. /qb – basic UI. This option is used for unattended but not silent installation. /qr – reduced UI. This option is used for unattended installation while displaying a modal dialog box showing install progress. /qf – full UI. This option is used for standard attended installation.
/f<[p|o|e|d|c|a|u|m|s|v]Package|ProductCode>
Repairs a product.
/fp – reinstalls a product only if a file is missing.
/fo – reinstalls a product if a file is missing or if an older version of a file is installed.
/fe – reinstalls a product if a file is missing or an equal or older version of a file is installed.
/fd – reinstalls a product if a file is missing or a different version of a file is installed.
/fc – reinstalls a product if a file is missing or the stored checksum value does not match the calculated value.
/fa – forces all files to be reinstalled.
/fu – rewrites all required user-specific registry entries.
/fm – rewrites all required system-specific registry entries.
INSTALLDIR=<path>
Installs a product to a specific location.
/i MgmtSt.msi INSTALLDIR=c:\omi /qn – installs a product to a specific location using "c:\omi" as the install location.
An example command with MSI is msiexec.exe /i MgmtSt.msi /qn. This command installs Management Station features on each remote system, based on the systems' hardware and software configuration, silently and without asking for prompts.
Uninstalling Management Station Software
You can uninstall Management Station software features by using the Dell Systems Management Consoles CD or your operating system. Additionally, you can simultaneously perform an unattended uninstallation on multiple systems.
Uninstalling Management Station Software Using the Dell Systems Management Consoles CD
Insert the Dell Systems Management Consoles CD into your system's CD drive.
If the CD does not automatically start the setup program, go to your system's desktop, double-click My Computer, double-click the CD drive icon, double-click the Windows folder and double-click the setup.exe file.
The Dell OpenManage Management Station Prerequisite Status screen opens and runs the prerequisite checks for the Management Station. Prerequisite Status displays any relevant informational, warning, or error messages.
Click the Install, Modify, Repair or Remove Management Station option.
The Welcome to the Install Wizard for Dell OpenManage Management Station screen opens.
Click Next.
The Program Maintenance dialog box opens. This dialog allows you to modify, repair, or remove the program.
Select the Remove option and click Next.
The Remove the Program dialog box opens.
Click Remove.
The Uninstalling Dell OpenManage Management Station screen opens. Messages provide the status and progress of the software features being uninstalled.
When the selected features are uninstalled, the Install Wizard Completed dialog box opens.
Click Finish to exit the Management Station uninstallation.
All Management Station features will be uninstalled.
Uninstalling Management Station Software Features Using the Microsoft Operating System
Click the Start button and point to Settings→ Control Panel.
Double-click Add/Remove Programs.
Click Dell OpenManage Management Station and click Remove.
The Add or Remove Programs question box opens.
Click Yes to confirm uninstallation of Management Station.
The Uninstall Summary screen opens. Messages provide the status and progress of the software features being uninstalled.
All Management Station features will be uninstalled.
Performing an Unattended Uninstallation of Management Station Software
The Dell Systems Management Consoles CD features an unattended uninstallation procedure.
Unattended uninstallation enables you to uninstall IT Assistant simultaneously from multiple systems. The unattended uninstallation package is distributed to the remote systems using a software distribution tool from an ISV. When the package is distributed, the uninstallation script executes to uninstall the software.
Distributing the Unattended Uninstallation Package
The Dell Systems Management Consoles CD is preconfigured to act as the unattended uninstallation package. To distribute the package to one or more systems, perform the following steps:
Configure your ISV distribution software to execute the msiexec.exe /x CD
Drive\windows\ManagementStation\MgmtSt.msi /qb command after the unattended
uninstallation package has been distributed.
Use your ISV distribution software to distribute the express unattended uninstallation
package to the remote systems.
The msiexec.exe /x CD Drive\windows\ManagementStation\MgmtSt.msi /qb command
executes to uninstall IT Assistant and other management station software on each
remote system.
Unattended Uninstall Command Line Settings
Table 5-3 shows the unattended uninstallation command-line settings available for unattended uninstallation. Type the optional settings on the command line after msiexec.exe /x MgmtSt.msi with a space between each setting.
For example, running msiexec.exe /x MgmtSt.msi /qb runs the unattended uninstallation and displays the unattended installation status while it is running.
Running msiexec.exe /x MgmtSt.msi /qn runs the unattended uninstallation, but silently (without status displays).
Customization Parameters
The ADDLOCAL, REINSTALL, and REMOVE CLI parameters provide a way to specify the exact software features to install, reinstall, or uninstall when running silently or unattended. With the customization parameters, you can selectively install, reinstall, or uninstall software features for different systems using the same unattended installation package. For example, you can choose to install IT Assistant, but not Remote Access Controller Management Station on a specific group of systems, and choose to install IT Assistant, but not Array Manager Console, on another group of systems. You can also choose to uninstall one or multiple features on a specific group of systems.
NOTE: You have to type the ADLOCAL, REINSTALL, and REMOVE CLI parameters in upper case as they
are case-sensitive.
You can include the ADDLOCAL customization parameter on the command line, and assign the feature ID (or IDs) of the software feature that you would like to install. An example is:
msiexec.exe /i MgmtSt.msi ADDLOCAL=ITA /qb
This command runs the installation for Management Station and installs only IT Assistant, in an unattended and verbose (with messages) mode.
You can include the REINSTALL customization parameter on the command line, and assign the feature ID (or IDs) of the software feature that you would like to reinstall. An example is
msiexec.exe /i MgmtSt.msi REINSTALL=RACMS /qb
This command runs the installation for only the Management Station and reinstalls Remote Access Controller Management Station, in an unattended and verbose mode.
The REMOVE customization parameter can be included on the command line and assigned the feature ID (or IDs) of the software feature that you would like to uninstall. An example is
msiexec.exe /i MgmtSt.msi REMOVE=AMCON /qb
This command runs only the installation for Management Station and uninstalls Array Manager Console, in an unattended and verbose mode.
You can also choose to install, reinstall, and uninstall feature with one execution of the msiexec.exe program. An example is
This command runs the installation for Management Station and simultaneously installs Active Directory Services, reinstalls IT Assistant, and uninstalls the Array Manager Console. This execution will be in an unattended and verbose mode.
NOTE: A Dell OpenManage Globally Unique Identifier (GUID) is 128 bits long. The product GUID uniquely
identifies the application. In this case the product GUID for Dell OpenManage Management Station is
{AB699F4B-A587-4681-ACF2-147AD372A2B3}.
Supported Management and Alerting Agents
With Dell OpenManage software, agent is a general term applied to the software features of systems management instrumentation. Table 5-3 shows the management and alerting agents supported by IT Assistant. Degrees of support vary among agents. For example, IT Assistant automatically discovers, displays, receives alerts from, and can perform actions on the systems managed by Server Administrator, but IT Assistant can only receive alerts from certain storage device agents.
Table 5-4. Agents Supported by IT Assistant
Device
Version(s) Supported
Auto Discoverable
Alerting
Dell™ PowerEdge™ Agents*
Server Administrator
1.0-2.0
Yes
Yes
Server Agent
4.2-4.5
Yes
Yes
Array Manager
2.5-3.7
Yes
Yes
DRAC 4
1.0-1.20
Yes
Yes
DRAC III, DRAC III/XT
1.0-3.4
Yes
Yes
ERA, ERA/O, ERA/MC
1.0-3.4
Yes
Yes
PowerEdge 1655MC/1855MC Integrated Switch
N/A
Yes
Yes
* IT Assistant requires Server Administrator 2.0 for remote software updates.
Dell PowerVault™ Agents
PowerVault 701N
N/A
Yes
Yes
PowerVault 705N
N/A
Yes
Yes
PowerVault 735N
N/A
Yes
Yes
PowerVault 750N
N/A
Yes
Yes
PowerVault 755N
N/A
Yes
Yes
PowerVault 715N
N/A
Yes
Yes
PowerVault 725N
N/A
Yes
Yes
PowerVault 770N
N/A
Yes
Yes
PowerVault 775N
N/A
Yes
Yes
Adaptec CIO
4.02
No
Yes
Dell PowerConnect™ Agents and PowerConnect Firmware Versions Supported by IT Assistant
PowerConnect 3024
5.2.5.x, 6.0.4.x, 6.1.2.x
Yes
Yes
PowerConnect 3048
5.2.5.x, 6.0.4.x, 6.1.2.x
Yes
Yes
PowerConnect 3248
1.0.1.x, 2.0.0.x, 2.1.0.x
Yes
Yes
PowerConnect 3324
1.0.0.x, 1.1.0.x, 1.2.0.x
Yes
Yes
PowerConnect 3348
1.0.0.x, 1.1.0.x, 1.2.0.x
Yes
Yes
PowerConnect 5012
5.2.5.x, 6.0.4.x,6.1.2.x
Yes
Yes
PowerConnect 5212
1.0.0.x, 3.1.0.x
Yes
Yes
PowerConnect 5224
1.0.1.x, 2.0.0.x, 2.1.0.x, 3.1.0.x
Yes
Yes
PowerConnect 5316M
1.0.0.x
Yes
Yes
PowerConnect 5324
1.0.0.x
Yes
Yes
PowerConnect 6024
1.0.2.x
Yes
Yes
PowerConnect 6024F
1.0.2.x
Yes
Yes
Digital KVM Agents
2161 DS
N/A
Yes
Yes
Network Adapter Agents
Intel® PRO
N/A
No
Yes
Broadcom
N/A
No
Yes
ASF
1
No
Yes
Client Agents
Dell OpenManage™ Client Instrumentation
7.0-7.1
Yes
Yes
Upgrading IT Assistant After Migrating to Windows Server 2003
If a system with IT Assistant installed is migrated to Windows Server 2003, then upgraded to a more recent version of IT Assistant, a problem may occur due to encryption differences between Windows Server 2003 and earlier versions of Windows.
After an upgrade on a system that has been migrated to Windows Server 2003, systems configured with the CIM protocol might no longer be discovered. If this issue occurs, reset the password for the CIM user. In the IT Assistant user interface, go to Discovery and Monitoring, select Ranges and right-click Include Ranges. Click New Include Range to run the New Discovery Wizard, where you can specify the new CIM user name in the CIM Configuration window. See the IT Assistant online help for additional information.
Other Known Issues for Microsoft Installations
After the IT Assistant installation program installs MSDE and you reboot the system, the Windows 2000 Event Viewer logs an ERROR event with a Source value of Server, a Category value of None, an Event value of 2506, and an error message stating:
The value named MaxMpxCt in the server's Registry key LanmanServer\Parameters was invalid. The value was ignored, and processing continued.
MaxMpxCt is a registry key of type REG_DWORD with values from 1 to 100. It provides a suggested maximum to client systems for the number of simultaneous requests outstanding to this server. A higher value can increase server performance but requires higher use of server work items. The default value is 50. After MSDE 2000 or SQL Server 2000 is installed on a system running Windows 2000, the registry key MaxMpxCt is created with the value 0x000001ff (511), which is higher than its upper limit. After you reboot the system, a Windows 2000 system has an ERROR event item in the System Log of the Event Viewer. If you remove MSDE 2000 or SQL Server 2000 from the system, the registry key will be removed, too.
Directories might be left behind during an uninstall for reasons such as sharing violations or open user interface connections. It is recommended that you close all open interface sessions before you perform an uninstallation. Manually remove directories left behind in the default installation directory or the user-specified installation directory. You might also have to manually remove the registry entries under HKEY_LOCAL_MACHINE\SOFTWARE\Dell Computer Corporation\Dell OpenManage IT Assistant.
Installing Management Station Software on Systems Running the Red Hat Enterprise Linux Operating System
Only the BMC and the RAC features of the Management Station suite of software can be used on a management station running Red Hat Enterprise Linux.
To install the BMC Management Utility onto a management station, perform the following steps:
Log on as root to the system where you want to install the Management Station features.
If necessary, mount the Dell Systems Management Consoles CD using the
mount /mnt/cdrom command or a similar command.
Navigate to the /linux/bmc directory and install the BMC software using the
rpm -ivh *.rpm command.
To install the DRAC Management Station feature, perform the following steps:
Log on as root to the system where you want to install the Management Station features.
If necessary, mount the CD using the mount /mnt/cdrom command or a similar
command.
Navigate to the /linux/rac directory and install the DRAC software using the
rpm -ivh *.rpm command.
NOTE: The DRAC Management Station software cannot co-exist with the DRAC Managed System
software on the same system.
