###################################################################### DELL OPENMANAGE(TM) INSTALLATION AND SERVER MANAGEMENT README ###################################################################### Version 4.4 Release Date: May 2005 Dell OpenManage Subscription Service Kit consists of a suite of five CDs to assist you in installing, configuring, and updating the necessary programs and operating systems you need to get your Dell(TM) PowerEdge(TM) server up and running. ###################################################################### CONTENTS ###################################################################### * Criticality * Compatibility/Minimum Requirements * Release Highlights - Features * Release Highlights - Fixes * Installation * User Notes * Known Issues * History ###################################################################### CRITICALITY ###################################################################### 2 = Recommended ###################################################################### COMPATIBILITY/MINIMUM REQUIREMENTS ###################################################################### The following PowerEdge systems are supported for "Dell PowerEdge Installation and Server Management" CD version 4.4: 350, 500, 600SC, 650, 700, 750, 800, 1400, 1500SC, 1550, 1600SC, 1650, 1655MC, 1750, 1800, 1850, 1855MC, 2400, 2450, 2500, 2550, 2600, 2650, 2800, 2850, 4400, 4600, 6400, 6450, 6600, 6650, 6800, 6850, and 8450. The following Dell PowerVault(TM) systems are supported: PV 745N, 770N, and 775N. ###################################################################### Release Highlights - Features ###################################################################### * Added installation support for the following operating systems: - Windows Server(TM) 2003 x64 (Standard and Enterprise Editions) - Windows Server 2003 SP1 NOTE: Dell OpenManage version 4.3 does not install on SP1 - Red Hat(R) Enterprise Linux (version 3) for Intel(R) Extended Memory 64 Technology (EM64T) - Red Hat Enterprise Linux (version 4) for Intel x86 - Red Hat Enterprise Linux (version 4) for Intel EM64T * Added service pack file (MSP) support for Windows upgrade from version 4.3. MSP files are much smaller in size and are available from the Dell Support website at "support.dell.com." ###################################################################### Release Highlights - Fixes ###################################################################### N/A ###################################################################### INSTALLATION ###################################################################### * On Microsoft(R) Windows(R) operating systems, run "setup.exe" from the "srvadmin\windows" directory of the CD (not necessary if your CD runs automatically), or the software package. * On Red Hat Enterprise Linux operating systems, to perform an Express Install with RAC, navigate to the "/srvadmin/linux/express-install-with-RAC3" or "/srvadmin/linux/express-install-with-RAC4" subdirectory and execute the following Red Hat Package Manager (RPM) command (from the CD or software package): "rpm -ihv *.rpm" If you are not certain which RAC is installed in you system, then execute the "srvadmin-install.sh" script from the "/srvadmin/linux/supportscripts" directory as follows: "sh srvadmin-install.sh -x" * On Novell(R) NetWare(R) operating systems, run "nwconfig" and set the installation path to the "netware" directory of the CD or the software package. * Detailed installation instructions, including silent install options, can be found in the "Dell OpenManage Installation and Security User's Guide" on the "Installation and Server Management" CD. ###################################################################### USER NOTES ###################################################################### ====================================================================== USER NOTES FOR ALL SUPPORTED OPERATING SYSTEMS ====================================================================== * If a reboot is required after installation of Server Administrator, the CD must be removed from the CD drive. * Adaptec utilities are no longer available on the "Installation and Server Management" CD. They continue to be available for customer downloads from the Dell Support website at "support.dell.com." * The "Dell OpenManage Software Quick Installation Guide" provides instructions on how to install the applications on the "Installation and Server Management" CD for all supported operating systems. See the "QUICK_INSTALL_GUIDE.htm" file in the "srvadmin\docs\en\OpenManage_QIG" directory on the "Installation and Server Management" CD. * If you are running any application on the "Installation and Server Management" CD, close the application before installing Server Administrator applications. * This version of Dell OpenManage Install only supports upgrade from Dell OpenManage version 4.3. If you are using a version prior to 4.3, you must uninstall the previously installed version before installing this new version. You can also upgrade the previously installed version to version 4.3 first (if your version is 3.0 or higher), and then upgrade to this version. ====================================================================== USER NOTES FOR SUPPORTED WINDOWS OPERATING SYSTEMS ====================================================================== * To upgrade from Dell OpenManage Array Manager to the enhanced Storage Management Service, first perform an upgrade of your Dell OpenManage software suite. Then, go to "Add or Remove Programs," select the "Dell OpenManage Server Administrator" entry and click "Change." Follow the wizard and choose the "Modify" option under "Program Maintenance." In the "Custom Setup" screen, choose to install "Storage Management" under Server Administrator and to uninstall "Array Manager." This will remove Array Manager from your system and install the enhanced Storage Management Service. * You should not apply Windows Server 2003 Service Pack 1 (SP1) until you have upgraded your version of Dell OpenManage. If you want to retain your Server Administrator settings from an old version of Dell OpenManage, you should first upgrade to Dell OpenManage version 4.3, and then upgrade to Dell OpenManage version 4.4. You must upgrade to Dell OpenManage version 4.4 prior to applying SP1. * In the prerequisite checker screen, you may get the message "An error occurred while attempting to execute a Visual Basic Script. Please confirm that Visual Basic files are installed correctly." This error occurs when the prerequisite checker calls the OpenManage vbstest.vbs (a visual basic script) to verify the installation environment and fails for some reason. The possible causes are: 1. Incorrect Internet Explorer Security Settings. Check that the following are set: A. "Tools"->"Internet Options"->"Security"->"Custom Level" ->"Scripting"->"Active Scripting"->"Enable" B. "Tools"->"Internet Options"->"Security"->"Custom Level" ->"Scripting"->"Scripting of Java Applets"->"Enable" 2. Windows Scripting Host (WSH) has disabled the running of VBS scripts. WSH is installed during operating system installation, by default. WSH can be configured to prevent scripts with a .VBS extension from being run. On the Desktop, right click "My Computer" then go to "Open"->"Tools"->"Folder Options"->"File Types". Look for the extension "VBS" and verify that "File Types" is set to "VBScript Script File". If not, click "Change" and choose "Microsoft Windows Based Script Host" as the application that gets invoked to run the script. 3. WSH is the wrong version, corrupted, or not installed. WSH is installed during operating system installation, by default. Go to the following location for the current WSH to download: http://msdn.microsoft.com/downloads/list/webdev.asp * If you attempt to install Server Administrator version 2.2 on a version of Microsoft Windows Server 2003 that ships after Microsoft Windows Server 2003 SP1, you may be informed that Server Administrator may conflict with an optional Windows component of such a version. In such a case, you should either install a newer version of Server Administrator that supports the given version of Windows, or remove the specified component before installing this version of Server Administrator. To remove an optional component of Windows, use the "Add/Remove Windows Components" wizard. This wizard is accessed by selecting "Add or Remove Programs" from the "Control Panel," and then selecting "Add/Remove Windows Components." * On Windows operating systems, upgrades from Dell OpenManage version 4.3 can be done either via the complete Microsoft Installer (MSI) version (4.4 CD or Web release) or the Windows Installer Pack (MSP) (individual Web release). * On Windows operating systems, an upgrade only upgrades features, which are already installed. If you want to add features, you can do that from "Add or Remove Programs" after applying the upgrade. * To perform CLI upgrade on Windows operating systems, enter these properties on the command line: REINSTALL=ALL and REINSTALLMODE=vomus For example, to upgrade your system management software: "msiexec /i SysMgmt.msi REINSTALL=ALL REINSTALLMODE=vomus" * On Windows operating systems, if you upgrade from Dell OpenManage version 4.3 to Dell OpenManage version 4.4 via the MSP service pack file and want to add a feature, the installer will need the Dell OpenManage version 4.3 CD or software package. You need not reapply the service pack after adding the feature. The cached service pack in conjunction with the Dell OpenManage version 4.3 CD/software package is used to install the latest version of that feature. You can also use the Dell OpenManage version 4.4 CD or software package to add the feature, but you need to run the installer from the CD/software package instead of running it from "Add or Remove Programs." * MSI requires all installers to specify the MEDIAPACKAGEPATH property if the MSI file does not reside on the root of the CD. This property is set to "\srvadmin\windows\SystemsManagement" for the Server Administrator MSI package. If you decide to make your own CD you must make sure that the CD layout remains the same. The SysMgmt.msi file must reside under the folder "\srvadmin\windows\SystemsManagement" on the CD. For detailed information, go to the Microsoft website: "http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ msi/setup/mediapackagepath.asp" * MSI reference counting takes effect if you install the Intel SNMP agent using the MSI provided by Intel and then install the Intel SNMP agent again using Dell OpenManage Install. The Intel SNMP agent is not removed during installation of either MSI; you must remove both installers from the system to remove the agent. * When launching the MSI installation packages from your Windows Explorer, all MSI output will be logged into this file: "SysMgmt.log." It is stored at %TEMP%. * During Server Administrator installation, if the Array Manager component is selected for installation and the Storage Management component is not selected (or vice versa), the "space required" display for the unselected component will still show the required space due to common files being shared between the two components. * During installation/uninstallation, the Windows Installer Service may display the time remaining for the current task to complete. This is only an approximation by the Windows Installer Engine based on varying factors. * A new console window must be opened and CLI commands executed from that window after an "Unattended Installation" has completed. It is not possible to execute CLI commands from the same console window in which Server Administrator was installed. * If Server Administrator is being installed or uninstalled on a system where the Web download version of Dell PowerEdge Diagnostics (version 2.2) is running, the Windows Installer Service may display a message stating that specific files needed by Server Administrator are in use by Diagnostics. Select the "Ignore" option in the message box as the files being referred to are not being used by Server Administrator. * When installing Server Administrator on Windows 2000, you must select a disk drive that has disk space greater than the required space. This will ensure availability of additional disk space for the temporary installation (not reflected in the "space required" field) required by Windows Installer Service. * When installing Server Administrator on Windows 2000 systems, additional "Custom Install" components selected during an "Express Install" are retained upon returning to the "Express Install" option. To remove these components, you must deselect them from the "Custom Install" dialog. * Before installing Server Administrator on Windows 2000 systems, verify that the "Unsigned non-driver installation behavior" policy is set to "Silently succeed." Otherwise, the Dell OpenManage Installer cannot properly install Server Administrator applications. This policy can be found in "Start menu" -> "Programs" -> "Administrative Tools" -> "Local Security Policy." Expand "Security Settings" -> "Local Policies" -> "Security Options." After changing the policy, execute "secedit /refreshpolicy MACHINE_POLICY" from a command shell to immediately invoke the security policy change. After Server Administrator installation is completed, this policy can be set to its original value. * During installation of Server Administrator on Windows 2000, if an "Out of Memory" error message is displayed, you must exit the installation and free up memory. Close other applications or perform any other task that will free up memory, before re-attempting Server Administrator installation. * Server Administrator may conflict with the Intel IMB driver. If you receive an informational message recommending that you uninstall the Intel IMB driver before installing Server Administrator, you can do so through the Device Manager. Perform the following steps: 1. Open the Device Manager. 2. Expand the "System devices" list. 3. Right-click the device with a name of the form "IMB Driver *" and select "Uninstall." 4. Select "OK" to uninstall. If you choose to install Server Administrator while the Intel IMB driver is installed, you may have problems with running Server Administrator. Server Administrator services may fail to start, or Server Administrator may have problems accessing sensor data. ====================================================================== USER NOTES FOR SUPPORTED RED HAT ENTERPRISE LINUX OPERATING SYSTEMS ====================================================================== * If your system comes with a factory installed Red Hat Enterprise Linux (version 3) operating system for Intel EM64T, then prior to installing Server Administrator, you will need to install a set of Server Administrator-dependent RPM files. For convenience, these RPM files are provided on the CD or package. Navigate to the subfolder "/srvadmin/linux/RPMS/RH3_x86_64" and run "rpm -Uvh *" to install these RPM files before installing Server Administrator. * To avoid warnings concerning the RPM package key during installation, mount the CD or package, and import the key using the command: "rpm --import /mnt/cdrom/srvadmin/linux/RPM-GPG-KEY" * If you have performed a default manual install of your Linux operating system without Dell Server Assistant, you will need a set of Server Administrator dependent RPM files installed prior to installing Server Administrator. These RPM files can be found on the Red Hat operating system media. You can locate them under the "/srvadmin/linux/RPMS" folder on the CD or software package. Under this folder, there are subfolders "RH3_i386," "RH3_x86_64," "RH4_i386," and "RH4_x86_64." Navigate to the subfolder that matches your Linux operating system and run "rpm –Uvh *" to install these RPM files prior to launch the Server Administrator install. * Source packages for Red Hat RPMs are available on the "Installation and Server Management" CD under the "/srvadmin/linux/SRPMS" directory. The CD image is available from the Dell Support website at "support.dell.com". * The IPMI device driver of Server Administrator may conflict with the OpenIPMI device driver. If you start Server Administrator services (by either entering the "srvadmin-services.sh start" command, or rebooting), while the OpenIPMI driver is running, Server Administrator may fail to start, or Server Administrator may have problems accessing sensor data. It is recommended that you unload the OpenIPMI driver before starting Server Administrator services. * The IPMI device driver of Server Administrator may conflict with the Intel IMB device driver. If you start Server Administrator services (by either entering the "srvadmin-services.sh start" command, or rebooting), while the IMB device driver is running, Server Administrator may fail to start, or Server Administrator may have problems accessing sensor data. It is recommended that you unload the IMB driver before starting Server Administrator services. ====================================================================== USER NOTES FOR SUPPORTED NOVELL NETWARE OPERATING SYSTEMS ====================================================================== * Installation from a USB drive (key) is not supported on Novell NetWare for Dell OpenManage version 4.4. * On Novell NetWare operating systems, there is no longer a need to reboot the system after an install, or to upgrade to this version of Dell OpenManage. * During the installation of managed system software for Novell NetWare, the "System Management Security Utility" screen appears. When prompted to change the default password for Server Administrator, select "N." This retains the default user name as "root" and the default password as "calvin." In addition, when prompted to allow SNMP set operations in the Instrumentation Service, select "Y." ###################################################################### KNOWN ISSUES ###################################################################### ====================================================================== ISSUES FOR ALL SUPPORTED OPERATING SYSTEMS ====================================================================== * If you already have Adaptec Fast Console installed on your system, you must uninstall this application before installing the Storage Management Service. ====================================================================== ISSUES FOR SUPPORTED WINDOWS OPERATING SYSTEMS ====================================================================== * Dell OpenManage Install does not support Windows "Advertised" installation - the process of automatically distributing a program to client computers for installation via Windows group policies. (144364) * If you choose to uninstall Dell OpenManage software using the CD or Web package, it could take a few minutes before the system responds after you select "Remove" to continue. This may give you an impression that the system has stopped responding. It is recommended that uninstall be performed via "Add or Remove Programs." (144970) * When launching the Dell OpenManage Installer, an error message may be displayed stating a failure to load a specific library, a denial of access, or an initialization error. An example of installation failure during Dell OpenManage install is "failed to load OMIL32.DLL." This is most likely due to insufficient COM permissions on the system. See the following article to remedy this situation: "http://support.installshield.com/kb/view.asp?articleid=Q104986" The Dell OpenManage install may also fail if a previous installation of Dell OpenManage or other software product was unsuccessful. A temporary Windows Installer registry can be deleted which may remedy the Dell OpenManage install failure. Delete the following key, if present: "HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress" (144114, 124944) * If both Server Administrator and Management Station are to be installed on a system, and the RAC feature is needed, just install the Server Administrator Remote Access Service. The Server Administrator Remote Access Service includes the functionality supplied by the Management Station Remote Access Console. (139224) * In the "Custom Setup" screen, you must click on an active feature to view your hard drive space availability or to change the installation directory. For example, if Feature A is selected for installation (active) and Feature B is not active, the "Change" and "Space" buttons will be disabled if you click Feature B. You must click on Feature A to view your space availability or to change the installation directory. (139020) * When adding a feature, if you do not have sufficient disk space on the drive where Server Administrator or Management Station is installed, you will get an out-of-disk-space message suggesting that you select a different destination drive. This is incorrect. To correct the problem, free up disk space on the drive where Server Administrator or Management Station is installed. (139143) * Dell OpenManage software versions 1.x through 4.2 must be removed to successfully install this version of Dell OpenManage software. You could use "srvadmin\support\OMClean\OMClean.exe" found on your "Installation and Server Management" CD to remove the older version of Dell OpenManage. (138227) * When launching the "Quick Installation Guide" or "User's Guide" from the prerequisite checker, a Windows message will appear indicating that the page is blocked due to enhanced security configuration. You must add this site to the "Trusted Sites" list for the pages to be displayed or lower your security configuration. (134991) * If you already have Server Administrator 2.0 installed on a system, you will not be able to install Array Manager 3.6 or earlier on that system. You need to install Array Manager 3.7 or later using this version of the Dell OpenManage Installer. * Uninstall any previous versions of Server Administrator before installing Citrix Metaframe (all versions). As errors may exist in the registry after the Citrix Metaframe installation, you will need to reinstall Server Administrator. (67690) * If you have low disk space in your Windows system drive, you may encounter misleading warning or error messages when you run Dell OpenManage Install. Ensure you have sufficient disk space (10 MB or more) on your system drive prior to running Dell OpenManage Install. (145218) * On Windows 2000 with MSI engine 2.0.2600.1183, installing Server Administrator using deployment tools that use user impersonation will not be able to install the Server Administrator device drivers. You must upgrade the Windows installer engine to version 3.0, and then run the install using deployment tools. (134411) * On Windows 2000 operating systems, a roll-back to the original install configuration occurs if you cancel an uninstallation of Server Administrator. The roll-back may not succeed for systems with Windows Installer Service 2.x failing to re-register dependent services. To resolve the issue, uninstall the failing component and reinstall it. This issue has been fixed for Windows Installer Service 3.x and higher. (138608) * When you run Dell OpenManage Install in English, German, French, or Spanish and get unreadable characters on the "Prerequisite Check Information" screen, ensure that your browser encoding has the default character set. Resetting your browser encoding to use the default character set will resolve the problem. (145698) ====================================================================== ISSUES FOR SUPPORTED RED HAT ENTERPRISE LINUX OPERATING SYSTEMS ====================================================================== * Attempts to upgrade a Linux Server Administrator 4.3.0 installation may fail to update the DRAC package srvadmin-racsvc-4.3.0-785 when attempted from the rpm command-line. To overcome this issue, stop the service(s) first, then retry the upgrade: "srvadmin-services.sh stop" "rpm -Uhv srvadmin-racsvc-*.rpm" (144524) * If the default install location of Server Administrator is changed during installation, some of the Server Administrator directories will not be deleted during uninstallation. This issue is related to the default behavior of the RPM engine. For example, if installed with the prefix "--prefix /opt/dell2/srvadmin2/abc/", RPM will only delete the last directory (abc) and the remaining directories (/opt/dell2/srvadmin2) are left undeleted. ====================================================================== ISSUES FOR SUPPORTED NOVELL NETWARE SYSTEMS ====================================================================== * Installing Server Administrator on systems running supported Novell NetWare operating systems may require that you run the "restart server" command to complete the installation. * For managed systems running NOVELL NetWare 6.x: Before running the Server Administrator installation in silent mode, ensure that the NWconfig utility is not running. The Server Administrator installation depends on the NWconfig utility; if the utility is already running when you start a silent installation, it will fail and display the message: "This module is already loaded and cannot be loaded more than once." * The Novell NetWare server may stop responding while stopping, uninstalling, or upgrading the Array Manager service. This problem may be experienced when using or upgrading from Array Manager Version 3.4 or earlier. To resolve the issue, stop the Array Manager service by typing the following at the command prompt: VXSTOP - F If the Novell NetWare server stops responding while attempting to stop the service, edit the "autoexec.ncf" file and comment out the line containing ARRAYMGR.NCF. Commenting out this line prevents Array Manager from loading on the next reboot. You can then restart the Novell NetWare server and proceed with the Array Manage uninstall or upgrade. ###################################################################### HISTORY: ###################################################################### Version 4.3 A00 Release Date: February 2005 ====================================================================== Release Highlights - Features ====================================================================== * Added installation support for Dell OpenManage Server Administrator Storage Management Service under Microsoft Windows and Red Hat Enterprise Linux. * Leveraged native install technologies for each operating system for Server Administrator installs. * Added Server Update Utility (SUU) 1.0 to the "Dell PowerEdge Updates" CD. SUU is a CD-based application for identifying and applying updates on your PowerEdge server(s). ====================================================================== Release Highlights - Fixes ====================================================================== N/A ====================================================================== Information in this document is subject to change without notice. (C) 2004-2005 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: "Dell," "PowerEdge," and "Dell OpenManage" are trademarks of Dell Inc.; "Windows Server" is a trademark, and "Microsoft" and "Windows" are registered trademarks of Microsoft Corporation; "Novell" and "NetWare" are registered trademarks of Novell, Inc.; "Intel" is a registered trademark of Intel Corporation; "Red Hat" is a registered trademark of Red Hat, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. May 2005