Current console redirection status

Displays the status of console redirection.

Maximum console redirection sessions

Displays the number of console redirection sessions that are available.

Current console redirection sessions

Displays the number of active console redirection sessions.

Keyboard Macros

Enables you to select and type one of the following keystroke combinations that cannot be typed using your local keyboard without affecting your local system.

<Ctrl><Alt><Delete>

<Tab>

<Alt><Tab>

<Alt><Esc>

<Ctrl><Esc>

<Ctrl><Enter>

<Alt><Space>

<Alt><Enter>

<Alt><Hyphen>

<Alt><F4>

<Print Screen>

<Alt><Print Screen>

<F1>

<Pause>

<SysRq>

<Alt><SysRq>

<Alt><(Left) Shift><(Right) Shift><Esc>

Send

Sends the selected keystroke macro.

Keystroke Prefix

Enables you to select a key that acts as a previous keystroke to your actual keystrokes. Select either <Ctrl>, <Alt>, or <SysRq>.

Mouse Acceleration

Enables you to select the operating system you are using to optimize console redirection mouse performance. Select Windows, Linux, or NetWare.

Refresh

Completely updates the entire remote system-screen viewport.

Help

Opens the online help for the Console Redirect screen.

Create Snapshot

Captures the current remote system screen to a .jpg file on the local system. A dialog box is displayed that allows you to save the .jpg file to a specified location.

Close

Exits the Console Redirection page.

Print

Prints the Console Redirection page.

Refresh

Reloads the Console Redirection page.

I have just installed the Sun Java Runtime Environment on a management station running the Microsoft Windows XP operating system. Do I have to reboot the system?

You must reboot your system after you install the Sun Java Runtime Environment to complete the installation.

Why doesn't the default video driver for Novell Netware 6.5 work correctly at 800x600 screen resolution when using Console Redirection?

To correct this problem, go to the screen resolution setting and select ATI RADEON VE, 32MB. The resolution selection is not limited to 1024x768. Do not select any resolution higher than 1024x768. Console Redirection supports these resolutions: 640x480, 800x600, and 1024x768.

During Console Redirection, the keyboard and mouse became locked after coming back from hibernation on a Windows 2000 system. What caused this to happen?

To resolve this issue, you must reset the DRAC 4 by running the racadm racreset command. If the problem is still not resolved, you must reset the DRAC 4 by running the racadm racreset hard command.

During Console Redirection, the mouse became locked after coming back from hibernation on a Windows 2003 system. Why did this happen?

To resolve this issue, select a different operating system than Windows for mouse acceleration from the virtual KVM (vKVM) window pull-down menu, wait 5 to 10 seconds, and then select Windows again. If the problem is not resolved, you must reset the DRAC 4 by running the racadm racreset command.

If the problem is still not resolved, you must reset the DRAC 4 by running the racadm racreset hard command.

Why does the remote console get a blank screen in BIOS or DOS?

You may have an old version of the ATI video BIOS or a bad ATI chip.

Why aren't the vKVM keyboard and mouse working?

You must set the USB controller to On with BIOS support in the BIOS settings of the managed system. Restart the managed system and press <F2> to enter setup. Select Integrated Devices, and then select USB Controller. Save your changes and restart the system.

Why does the managed system console screen go blank when Windows has a blue screen?

The managed system does not have the correct ATI video driver. You must update the video driver by using the Dell PowerEdge Installation and Server Management CD.

Why do I get a blank screen on the remote console after completing a Windows 2000 installation?

The managed system does not have the correct ATI video driver. The DRAC 4 Console Redirection will not run correctly on the SVGA video driver on the Windows 2000 distribution CD. You must install Windows 2000 by using the Dell PowerEdge Installation and Server Management CD to ensure that you have the latest, supported drivers for the managed system.

Why do I get a blank screen on the managed system when loading the Windows 2000 operating system?

The managed system does not have the correct ATI video driver. You must update the video driver by using the Dell PowerEdge Installation and Server Management CD.

Why do I get a blank screen on the managed system in the Windows full screen DOS window?

The managed system does not have the correct ATI video driver. You must update the video driver by using the Dell PowerEdge Installation and Server Management CD.

After I click Open Console, the message Please wait while vKVM applet is loaded... is displayed with the Wait icon. Why is nothing happening?

Make sure that you have installed Sun Java JRE 1.4.2 or later on the management station. You must also disable the Java cache from the Java Control Panel. You can download this JRE version from java.sun.com.

After I upgrade the firmware to get a vKVM fix, why is the fix not there?

You need to clear the browser cache and the Java plug-in cache. Then, you must disable the Java plug-in cache.

Why can't I enter BIOS setup by pressing the <F2> key?

This behavior is typical in a Windows environment. Use your mouse to click on an area of the Console Redirection window to adjust the focus. To move the focus to the bottom menu bar of Console Redirection window, use the mouse and click one of the objects on the bottom menu bar.

How can I set the server display to 256 colors on Windows 2003?

To set the server display to 256 colors:

• Right-click desktop.
• Select Properties.
• Click the Settings tab.
• Click the Advanced button.
• Click the Adapter tab.
• Click the List All Modes... button.
• Select, for example:1024x768, 256 Colors, 60 Hertz.

Reason for setting the server display to 256 colors:

The FPGA does color matching the best it can. However, sometimes when a color is borderline, it displays differently than what you would expect. If you can't see the color correctly, change the color depth to 256 colors on the managed system.

Why doesn't the vKVM mouse sync when I use the Dell PowerEdge Installation and Server Management CD to remotely install the operating system?

Select Linux for mouse acceleration on the vKVM window pull-down menu.

Why doesn't the vKVM mouse sync after coming back from hibernation on a Windows system?

Select a different operating system for mouse acceleration on the vKVM window pull-down menu. Then, go back to the original operating system to initialize the USB mouse device.

Why doesn't the mouse sync in DOS when performing Console Redirection?

The Dell BIOS is emulating the mouse driver as a PS/2 mouse. By design, the PS/2 mouse uses relative position for the mouse pointer, which causes the lag in syncing. DRAC 4 has a USB mouse driver, which allows absolute position and closer tracking of the mouse pointer. Even if DRAC 4 passes the USB absolute mouse position to the Dell BIOS, the BIOS emulation would convert it back to relative position and the behavior would remain.

Why doesn't the mouse sync under the Red Hat Enterprise Linux text console?

Virtual KVM requires the USB mouse driver, but the USB mouse driver is available only under X-Windows.

Is there a way to verify that the ATI video driver update is installed on Red Hat Enterprise Linux version 2.1?

Red Hat Enterprise Linux version 3 update 3 or greater and Red Hat Enterprise Linux version 2.1 update 5 or greater already have suitable video drivers. On other versions you can verify the video driver update with the command:

rpm -qa | grep radeon_7000m_dell_server

The RPM rhel**_radeon_7000m_dell_server-0.4-1 or later should be installed. This RPM is available at www.dell.com.

Why doesn't the vKVM mouse work with Red Hat Enterprise Linux, version 2.1, update 3?

Red Hat Enterprise Linux, version 2.1 does not fully support multiple input devices.

You must manually select the USB mouse if there is a PS/2 mouse already connected to the managed system. You can do this by running the Red Hat Enterprise Linux mouseconfig command and then selecting the type of mouse (USB) from the mouseconfig GUI. Only one of the mice (either the USB or the PS/2) can be active at a given time. Other solutions are to upgrade to Red Hat Enterprise Linux, version 3, or to remove the mouse attached to the managed system.

To use mouseconfig to enable RAC mouse control for XWindows:

1. Run Xconfigurator (if not previously run before).
2. Run mouseconfig GUI.
3. Select Generic Mouse (USB).
4. Run Xwindows (startx).

To use mouseconfig to re-enable local mouse control:

1. Run mouseconfig GUI.
2. Select Generic Mouse (PS/2).
3. Logout and log back in to activate the PS/2 mouse.

Is there a vKVM mouse sync issue in Novell NetWare 6.5 operating system with 800x600 screen resolution? The mouse sync works OK with 1024x768?

Use the Dell PowerEdge Installation and Server Management CD to install the NetWare operating system. The default screen resolution is 1024x768 so you won't have the issue with mouse sync.

Why doesn't the vKVM mouse and keyboard work when changing mouse acceleration for different operating systems?

The USB vKVM keyboard and mouse are inactive from 5 to 10 seconds after changing the mouse acceleration. The network load can sometimes cause this operation to take longer than normal (more than 10 seconds).

Why can't I see the bottom of the server screen from the vKVM window?

Make sure the server screen resolution is in one of the supported resolutions (640x480, 800x600, and 1024x768).

Why can't I use a keyboard or mouse while installing a Microsoft operating system remotely by using DRAC4 Console Redirection?

When you remotely install a supported Microsoft operating system on a system with Console Redirection enabled in the BIOS, you receive an EMS Connection Message that requires that you select OK before you can continue. You cannot use the mouse to select OK remotely. You must either select OK on the local system or restart the remotely managed system, reinstall, and then turn Console Redirection Off in the BIOS.

This message is generated by Microsoft to alert the user that Console Redirection is enabled. In order to ensure that this message does not appear, always turn off Console Redirection in the BIOS before installing an operating system remotely.

I manually selected Other Display as Primary from the vKVM window and now I cannot remotely control the system.

In order to allow remote access after manually selecting Other Display as Primary, you must perform the following steps:

1. Use the DRAC 4's power control to power cycle the unit.
2. During reboot, press <F8> and select to boot windows in safe mode (the POST screen will be visible from the DRAC 4 user interface). Safe mode uses the DRAC 4 as the primary video.
3. Go to the Windows device manager and uninstall both video adaptors.
4. Reboot the system.
5. Reload the operating system. The hardware wizard finds both video controllers and restores the DRAC 4 as the primary display (the screen blinks a few times after you press <Ctrl-Alt-Del> to login).

Why does console redirection fail to show the operating system boot menu in the Chinese, Japanese, and Korean versions of Microsoft Windows 2000?

On systems running Windows 2000 that can boot to multiple operating systems, change the default boot operating system by performing the following steps:

1. Right-click the My Computer icon and select Properties.
2. Click the Advanced tab.
3. Click Startup and Recovery.
4. Select the new default operating system from the Startup list.
5. In the Show list for box, type the number of seconds that the list of choices should be displayed before the default operating system automatically boots.

Why doesn't the Num Lock indicator on my management station reflect the status of the Num Lock on the remote server?

When accessed through the DRAC 4, the Num Lock indicator on the management station does not necessarily coincide with the state of the Num Lock on the remote server. The state of the Num Lock is dependent on the setting on the remote server when the remote session is connected, regardless of the state of the Num Lock on the management station.