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Introduction: Dell Resolution Assistant 3.1 User's Guide

Introduction: Dell™ Resolution Assistant 3.1 User's Guide

	Overview
	Features
	Getting Help

Overview

Dell Resolution Assistant 3.1 is a problem diagnostic program that connects your system to your support provider's system. The system to which your system connects is called the Motive Server. Through the Motive Server, your support provider can work with you to resolve problems or perform preventive maintenance on your system, depending on the level of interaction you select. The support provider for your particular system is Dell.

Resolution Assistant 3.1 can run hardware and software configuration diagnostics that alert you to a problem. You can then resolve a problem yourself or generate a service request to escalate a problem to your support provider.

Depending on your connection and security settings, Resolution Assistant 3.1 allows your support provider to run additional diagnostic programs on your system and to resolve a problem remotely.

Resolution Assistant is engineered to diagnose and assist correction of problems on individual systems. It does not address problems that arise on the network level, unless the problem resides with a network interface card (NIC) on a single system.

Features

For Customers in the United States and Canada

Resolution Assistant 3.1 has the following features:

Fast and easy service requests — Diagnostic programs called "maps" automatically gather technical information about your system, eliminating time-consuming tasks involved in getting technical support.

Live status updates — Your system logs and tracks the status of all of your service requests.

Live messages — You can directly exchange messages with your support technician through Resolution Assistant 3.1.

Remote diagnostics — Depending on your connection and security settings, your support provider can remotely run a variety of diagnostic programs.

Repair solutions — Depending on your connection and security settings, your support organization can provide repair solutions, such as updating flash basic input/output systems (BIOS), uploading files and drivers, and replacing corrupted files.

Minimal system resources — During standby operation, Resolution Assistant 3.1 requires minimal system resources.

Getting Help

If you have a problem that persists, contact your support provider or Dell's World Wide Web support site at http://www.support.dell.com.

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