Before asking CyberLink Corp. for technical support, please refer to
the user's guide or this online help for more information. If your problem is still
not resolved, the following section provides ways to obtain technical support:
Solutions to your problem are available 24 hours a day at our Web
sites in Taiwan, USA, or Japan:
You may also find solutions in the FAQ section or at our Web sites.
In addition to frequently asked questions, we also provide
troubleshooting techniques, the latest in product news, and other
relevant information.
Email and Fax Support
In order to answer your technical questions as quickly as possible,
please send email to: powerdvd@gocyberlink.com.
Or fax us at: (886) 2-8667-1467.
NOTE: Technical support is only offered to registered users, so
please make sure to jot down your Product Key located on your CD case
when emailing or faxing.
Telephone Support
Users are welcome to call the CyberLink's Technical Support Hotline
at (886) 2-8667-1298. Phone support hours are Monday to Friday, 9:00
AM-5:00 PM (GMT +8:00) Taiwan local time excluding holidays. When
calling for support, please have your computer ready and provide us
with the following information:
your registered Product Key
the product version
Windows' OS version
hardware types (capture card, sound card, VGA card) and their specifications
warning messages displayed
detailed problem description and when it occurred
NOTE: Technical support is only offered to registered users, so
please make sure your Product Key is ready when calling.
