Manuals

Getting Help

Dell™ PowerConnect™ 6200 Series Series System User’s Guide

This section contains information about getting help for questions about the PowerConnect 6200 Series switches. The topics covered in this section include:

Obtaining Assistance

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see Contacting Dell.

Support Service

Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see Before You Call and then see the contact information for your region.

Dell Enterprise Training and Certification

Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see Contacting Dell.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see Contacting Dell.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1.	Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call for your region, see Contacting Dell.

2.	Include a copy of the invoice and a letter describing the reason for the return.

3.	Include a copy of the Diagnostics Checklist (see Diagnostics Checklist), indicating the tests that you have run and any error messages reported by the Dell Diagnostics.

4.	Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.

5.	Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist (see Diagnostics Checklist). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

WARNING: Before working inside your switch, follow the safety instructions in the Safety, Environmental, and Regulatory Information that shipped with your system.


Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:

Contacting Dell

For customers in the United States, call 800-WWW.DELL (800.999.3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1.	Visit support.dell.com.

2.	Click your country/region at the bottom of the page. For a full listing of country/region click All.

3.	Click All Support from Support menu.

4.	Select the appropriate service or support link based on your need.

5.	Choose the method of contacting Dell that is convenient for you.

Back to Contents Page

Manuals

Getting Help

Obtaining Assistance

Online Services

Automated Order-Status Service

Support Service

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell