The following sections describe the limited warranty
for your computer, the manufacturer guarantee for Latin America and the
Caribbean, and the return policy for the U.S.
Dell Inc. ("Dell") manufactures
its hardware products from parts and components that are new or equivalent to new in
accordance with industry-standard practices. Dell warrants that the hardware
products it manufactures will be free from defects in materials and workmanship. The
warranty term is one year beginning on the date of invoice, as further described in the
following text.
Damage due to shipping the products to you is covered under
this limited warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical power,
servicing not authorized by Dell, usage not in accordance with product instructions,
failure to perform required preventive maintenance, and problems caused by use of parts
and components not supplied by Dell.
This limited warranty does not cover any items that are in
one or more of the following categories: software; external devices (except as
specifically noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through Dell’s system
integration department; accessories or parts that are not installed in the Dell factory;
or Dell Software and Peripherals products. Monitors, keyboards, and mice that are Dell-branded
or that are included on Dell’s standard price list are covered under this limited
warranty; all other monitors, keyboards, and mice (including those sold through the
Dell Software and Peripherals program) are not covered.
Dell will repair or replace products
covered under this limited warranty that are returned to Dell’s facility. To request
warranty service, you must contact Dell’s Customer Technical Support within the warranty
period. Refer to the chapter titled "Getting Help" in your system’s
troubleshooting documentation or the section titled "Contacting Dell" in your
system’s Help to find the contact information number for obtaining customer
assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original or
equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk
of loss or damage during shipment. Dell will ship the repaired or replacement products to
you (freight prepaid) if you use an address in the continental U.S., where applicable.
Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to
Dell, back up the data on the hard drive(s) and any other storage device(s) in the
product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.
Dell does not accept liability for lost data or software.
Dell owns all parts removed from repaired
products. Dell uses new and reconditioned parts made by various manufacturers in
performing warranty repairs and building replacement products. If Dell repairs or replaces
a product, its warranty term is not extended.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR
JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY
STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED
TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTIBILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT
APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE
REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING
AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s
one-year limited warranty only. For provisions of any service contract covering your
system, refer to your invoice or the separate service contract that you will receive.
If Dell elects to exchange a product or
portion of a product, the exchange will be made in accordance with Dell’s Exchange
Policy in effect on the date of the exchange. In any instance in which Dell issues a
Return Material Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered by the
limited warranty.
Dell Inc. ("Dell") manufactures
its hardware products from parts and components that are new or equivalent to new in
accordance with industry-standard practices. Dell warrants that the hardware
products it manufactures will be free from defects in materials and workmanship. The
warranty term is one year beginning on the date of invoice, as further described in the
following text.
Damage due to shipping the products to you is covered under
this limited warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical power,
servicing not authorized by Dell, usage not in accordance with product instructions,
failure to perform required preventive maintenance, and problems caused by use of parts
and components not supplied by Dell.
This limited warranty does not cover any items that are in
one or more of the following categories: software; external devices (except as
specifically noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through Dell’s system
integration department; accessories or parts that are not installed in the Dell factory;
or Dell Software and Peripherals products. Monitors, keyboards, and mice that are Dell-branded or that are
included on Dell’s standard price list are covered under this limited warranty; all
other monitors, keyboards, and mice (including those sold through the Dell Software
and Peripherals
program)
are not covered.
Dell will repair or replace products
covered under this limited warranty that are returned to Dell’s facility. To request
warranty service, you must contact Dell’s Customer Technical Support within the warranty
period. Refer to the chapter titled "Getting Help" in your system’s
troubleshooting documentation or the section titled "Contacting Dell" in your
system’s Help to find the appropriate contact information for obtaining customer
assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original or
equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk
of loss or damage during shipment. Dell will ship the repaired or replacement products to
you (freight prepaid) if you use an address in Canada, where applicable. Shipments to
other locations will be made freight collect.
NOTE: Before you ship the product(s) to
Dell, back up the data on the hard drive(s) and any other storage device(s) in the
product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards.
Dell does not accept liability for lost data or software.
Dell owns all parts removed from repaired
products. Dell uses new and reconditioned parts made by various manufacturers in
performing warranty repairs and building replacement products. If Dell repairs or replaces
a product, its warranty term is not extended.
DELL MAKES NO EXPRESS WARRANTIES OR
CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL
OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME
STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
DELL’S RESPONSIBILITY FOR MALFUNCTIONS
AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED
WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE
REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING
AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s
one-year limited warranty only. For provisions of any service contract covering your
system, refer to your invoice or the separate service contract that you will receive.
If Dell elects to exchange a product or
portion of a product, the exchange will be made in accordance with Dell’s Exchange
Policy in effect on the date of the exchange. In any instance in which Dell issues a
Return Material Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered by the
limited warranty.
Dell Inc. ("Dell") warrants to the end
user in accordance with the following provisions that its branded hardware products,
purchased by the end user from a Dell company or an authorized Dell distributor in Latin
America or the Caribbean, will be free from defects in materials, workmanship, and design
affecting normal use, for a period of one year from the original purchase date. Products
for which proper claims are made will, at Dell’s option, be repaired or replaced at
Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing repairs and building
replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use, or maintenance; actions or modifications by unauthorized
third parties or the end user; accidental or willful damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting
the Dell point of sale within the guarantee period. The end user must always supply proof
of purchase, indicating name and address of the seller, date of purchase, model and serial
number, name and address of the customer, and details of symptoms and configuration at the
time of malfunction, including peripherals and software used. Otherwise, Dell may refuse
the guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and
pay for ground freight and insurance to and from Dell’s repair/replacement center.
The end user must ensure that the defective product is available for collection properly
packed in original or equally protective packaging together with the details listed above
and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than
as explicitly stated above, and this Guarantee is given in place of all other guarantees
whatsoever, to the fullest extent permitted by law. In the absence of applicable
legislation, this Guarantee will be the end user’s sole and exclusive remedy against
Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable
for loss of profit or contracts, or any other indirect or consequential loss arising from
negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights
of the end user against and/or any rights resulting from other contracts concluded by the
end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11� Piso
Col. Lomas Altas
11950 M�xico, D.F.
If you are an end-user customer who bought new products directly from a Dell company,
you may return them to Dell within 30 days of the date of invoice for a refund or credit
of the product purchase price. If you are an end-user customer who bought reconditioned or
refurbished products from a Dell company, you may return them to Dell within 14 days of
the date of invoice for a refund or credit of the product purchase price. In either case,
the refund or credit will not include any shipping and handling charges shown on your
invoice. If you are an organization that bought the products under a written agreement
with Dell, the agreement may contain different terms for the return of products than
specified by this policy.
To return products, you must contact Dell Customer Service to receive a Credit Return
Authorization Number. Refer to the chapter titled "Getting Help" in your
computer's troubleshooting documentation or, for some computer's, the section
titled "Contacting Dell" in your computer's online guide to find the appropriate contact information for obtaining customer
assistance. To expedite the processing of your refund or credit, Dell expects you to
return the products to Dell in their original packaging within five days of the date that
Dell issues the Credit Return Authorization Number. You must also prepay shipping charges
and insure the shipment or accept the risk of loss or damage during shipment. You may
return software for refund or credit only if the sealed package containing the floppy disk(s)
or CD(s) is unopened. Returned products must be in as-new condition, and all of the
manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be
returned with it. For customers who want to return, for refund or credit only, either
applications software or an operating system that has been installed by Dell, the whole
system must be returned, along with any media and documentation that may have been
included in the original shipment.
This "Total Satisfaction" Return Policy does not apply to Dell Software
and Peripherals
products,
which may be returned under Dell Software and Peripherals' then-current return policy.
The "Total Satisfaction" Return Policy also does not apply to Dell |
EMC storage products.
