Troubleshooting: Dell TrueMobile 1300 Wireless USB Adapter User's Guide

Troubleshooting: Dell™ TrueMobile™ 1300 Wireless USB Adapter User's Guide

There is a red or yellow X in device manager over the Dell TrueMobile 1300 Wireless USB Adapter.

1) Right click on the yellow or red bang, select properties, select driver, select update driver, click next, then follow the instructions on the screen.

2) If the above steps do not resolve the problem. Right click on the yellow or red bang again, select properties, select driver, select update, select install from a list or specific location, select search removable media, place the CD that came with your device in the CD-ROM drive, select next, and follow the instructions on the screen.

3) If the above steps do not resolve the problem go to support.dell.com.

The Wireless Network Connection pop up message states that I am connected to my wireless router and the signal strength is good but I cannot use the network.

Your wireless network may require security measures to be set. To check if the Router that you are connected to has security requirements, open the Dell Wireless Configuration Utility, click the Site Monitor Tab, and locate your network name in the list of Visible Networks. To specify security measures, refer to Network Configuration.

Windows does not detect or recognise my TrueMobile 1300 Wireless USB adaptor when I plug it in.

This problem may occur with any USB device. To fix this problem simply un-plug and re-plug the device. If this does not work, plug the device into another free USB port.

The Icon in the systems tray has a red X over it.

1) Ensure that your Truemobile 1300 Wireless USB Adapter is connected both into a USB port on your system and into the adapter.

2) If the above steps do not resolve the problem, perform the steps in the Connecting to your Wireless network section of this manual.

I cannot make a connection to the wireless broadband router.

Using either the Microsoft Windows Zero Configuration utility or the Wireless configuration utility ensure that the TrueMobile 1300 wireless USB adapter SSID matches that of the network you would like to connect to.
The TrueMobile 1300 wireless USB adapter may not be in range of the wireless broadband router. Move either device closer to one another until they are in range of one another.

There is more than one available network listed.

There are other available networks within your area. You should select and configure only the network you would like to access.

The network I want to connect to is available but I cannot connect to it using Microsoft Windows XP.

In order to connect to (associate) to a network you must configure that connection via the zero configuration utility.

The wireless broadband router that you want to connect to does not show as an “available network.”

Some wireless broadband routers do not “broadcast” that they are available. If you know that router’s SSID you can “Add” a network manually in the Microsoft Windows XP Zero Configuration utility or the Dell Wireless Configuration utility for other operating systems.

When I turn on security measures I lose connection to the wireless broadband router.

The settings for both the wireless broadband router and the TrueMobile 1300 USB wireless adapters must match to make a connection.

May I connect to more than one wireless broadband router?

You can only connect to one wireless broadband router at a time but may indicate a list of networks to connect to. The Microsoft Zero Configuration utility or the Dell Wireless Configuration utility will allow you to move the preferred networks “up” or “down” to prioritize the connections. In the event the first network is not available the system will try to connect to the next network in the preferred list.

How do I mount my TrueMobile 1300 Wireless USB adaptor for best operation?

For best operation the wireless device should have a clear line of sight to the wireless broadband router. Operational speed and range may be reduced if there are walls or partitions between the wireless device and the wireless broadband router. The TrueMobile 1300 Wireless USB adaptor should be placed on a horizontal surface and the wireless broadband router antenna should be in a vertical position.

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