This section lists some problems that you might encounter while using your
Dell TrueMobile 5100 Tri-band GPRS PC Card. Some problems require you to contact your service provider, but most of
the problems you can easily correct yourself.
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appears in the system tray
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Indicates that the Radio is turned off. Right click the TrueMobile GPRS
Manager and select Turn On.
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appears in the system tray
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Indicates that the Dell TrueMobile 5100 Tri-band GPRS PC Card cannot find a network, there is no network within
range or the received signal is too weak. You have to move to get a stronger
signal.
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 A signal
is present but you can't connect to the GPRS network
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Indicates that a GSM network is present, but no GPRS service is available.
This can be caused by; no GPRS service in the area, you are trying to
roam on a network for which no GPRS roaming agreement exists or there
is a temporary fault on the network. Contact your network operator for
more details.
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appears in the system tray
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Dell TrueMobile 5100 Tri-band GPRS PC Card isn't present, please insert.
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Wrong PIN/ Wrong PIN2
|
You have entered your PIN or PIN2 incorrectly. Enter the correct PIN
or PIN2, and click OK . See SIM
lock.
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Codes do not match
|
When you want to change a security code (for example your PIN) you have
to confirm the new code by entering it again. This error occurs when the
two codes, that you have entered do not match. See Phone
lock.
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PIN blocked/ PIN2 blocked
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You have entered your PIN or PIN2 incorrectly three times in succession.
To unblock, see SIM
lock.
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PUK blocked - contact operator
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You have entered your personal unblocking key code (PUK) incorrectly
10 times in succession. Contact your network operator or service provider.
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Connection Failed
or
Activation Failed |
No specific reason for failure is available. Wait a few minutes
and try again. If you continue to get this error check your connection settings
or call your service provider for help. |
|
Connection Failed. Invalid User name or Password.
or
User Authentication failed
|
Choose to modify your connection in the Connection Wizard. Go
to the User ID screen and re enter the User Name and Password given
to you by your service provider. If you were not supplied with a User
Name and Password leave the fields blank. Contact your service provider
if you continue to have problems.
|
|
Connection Failed. Invalid APN
or
Missing or unknown APN
|
The APN entry is incorrect, the signal is weak or the connection
is lost whilst dialing. Choose to modify your connection in the Connection
Wizard. Go to the Access Point Name screen and re enter the APN. If the
problem continues contact your service provider. |
| Connection Failed. Unregistered SIM. |
Your SIM is not registered with your service provider. Please
contact your service provider. |
| Connection Failed. Invalid Profile |
Your service provider doesn't recognise you. Check the setting
you have entered to create your connection. If you still get the error contact
your service provider and check you have GPRS Internet enabled on your subscription.
Then check the settings you entered to create your connection are correct. |
| Disconnected from Network |
You have been disconnected from the network. Wait a few minutes
and try again. If the problem persists contact your service provider. |
| Connection Failed. Service not supported. |
This may be caused by incorrectly entered information in the
Connection Wizard. Choose to carefully recheck that all required information
has been entered correctly. If the problem continues please contact your
Service Provider. |
| Connection Failed. Not authorized to access network or
Access to network not allowed. |
This may be caused because your subscription or account does
not permit or include the required privelege. Please contact your Service
Provider for assistance. |
| Connection Failed. SIM is invalid for GPRS service. |
This may be caused because your subscription or account does
not permit or include GPRS service access. Please contact your Service Provider
for assistance. |
| Connection Failed. Roaming not allowed. |
This may be caused because your subscription or account does
not permit roaming access in a particular location or network. Please contact
your Service Provider for assistance. |
| Connection Failed. Requested service not subscribed. |
This may be caused because your subscription or account does
not permit or include access to this service option. Please contact your
Service Provider for assistance. |
| Connection Failed. Temporary Network Problem or Network
Problem. |
This may be caused by temporary problems in the network. Please
try again later. If the problem continues please contact your Service Provider. |
| Connection Failed. PPP Error. |
This indicates a PPP conversation started, but it was terminated
because the remote server did not respond within an appropriate time. This
can be caused by a network problem or a problem with the server (ISP). Wait
a few minutes and try again. |
| Connection Failed. No response from network. |
This may be caused if you try to connect to the GPRS network
before the GPRS service indication appears in the GPRS Manager status window.
Wait until the GPRS service indication is available and retry. This error
may also be caused by problems in the network. In this event please try
again later. If the problem continues please contact your Service Provider. |
| Connection Failed. GPRS Modem is busy. |
This may be cause because another application (e.g. Fax or
other data communications program) is holding open the COM port assigned
to the TrueMobile 5100 Tri-band GPRS PC Card. Choose to shut down the other
application and retry the GPRS connection. |