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Troubleshooting: Broadcom 440X 10/100 Integrated Controller User Guide

Hardware Diagnostics
Checking Port LEDs
Troubleshooting Checklist
Checking if Proper Software Drivers are Loaded
Testing Network Connectivity
Software Problems and Solutions

Hardware Diagnostics

Loopback diagnostic tests are available for testing the adapter hardware under Windows. These tests provide access to the adapter's internal/external diagnostics, where packet information is transmitted across the physical link (see Diagnostics in the Broadcom Advanced Control Suite).

Checking Port LEDs

See LED Interface in the Introduction.

Troubleshooting Checklist

The following checklist provides recommended actions to take to resolve problems installing the Broadcom 440X 10/100 Integrated Controller, or running it in your system.

• Inspect all cables and connections. Verify that the cable connections at the Broadcom 440X 10/100 Integrated Controller and the switch are attached properly.
• Check the adapter installation, and ensure that the adapter board is properly seated in a PCI slot. Check for specific hardware problems, such as obvious damage to board components or the PCI edge connector.
• Check the configuration settings and change them if they are in conflict with another device.
• Make sure that your system is using the latest BIOS.

Checking if Proper Software Drivers are Loaded

See Vital Signs in Broadcom Advanced Control Suite.

Testing Network Connectivity

The following section describes how to test network connectivity for Windows and NetWare.

Windows

Use the ping command to determine if network connectivity is working.

1. Click Start, and select Run from the Windows menu to display the Run command window.
2. In the Open field, type either:
   - cmd (for Windows 2000 and Windows XP)
   - command (for Windows 98)
3. Click OK.
4. Type: ipconfig /all to display the command window.
5. At the command line, type: ping <IP address> and then press Enter. This displays the network connectivity information.
6. Additional Network Tests are available via Broadcom Advanced Control Suite.

Software Problems and Solutions

Microsoft Remote Installation Service(RIS) Instructions

Problem: Microsoft Remote Installation Service (RIS) installation fails for both Windows 2000 and Windows XP.

Solution: Refer to Microsoft Article Q246184 How to Add Third-Party OEM Network Adapters to RIS Installations

To deploy a Windows 2000 Image

1. Verify that the Windows 2000 RIS server has Service Pack 3 or later installed.
2. Follow the steps described in Microsoft Article Q246184 article at http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b246184.
3. If the Windows 2000 RIS server does not have Service Pack 3 or later installed, modify the bcm4sbe5.inf file as described below. In the .inf file that is to be placed in the RemoteInstall\Setup\Language\Images\Dir_Name\i386 folder, remove NTx86.5.1 in two lines (see the following example).
   
   

   Original	Revised
   [Manufacturer] %V_BCM% = Broadcom, NTx86.5.1 [ControlFlags] ExcludeFromSelect = * [Broadcom]	[Manufacturer] %V_BCM% = Broadcom [ControlFlags] ExcludeFromSelect = * [Broadcom]

   
   
4. Follow the steps in the Microsoft Article Q246184 article at http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b246184, skipping step 1 as this has been done above.

To deploy a Windows XP Image

1. Modify the bcm4sbe5.inf file.
2. In the .inf file that is to be placed in the RemoteInstall\Setup\Language\Images\Dir_Name\i386 folder, remove NTx86.5.1 in two lines (see the following example).
   
   

   Original	Revised
   [Manufacturer] %V_BCM% = Broadcom, NTx86.5.1 [ControlFlags] ExcludeFromSelect = * [Broadcom.NTx86.5.1]	[Manufacturer] %V_BCM% = Broadcom [ControlFlags] ExcludeFromSelect = * [Broadcom]

3. Follow the steps in the Microsoft Article Q246184 article at http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b246184, skipping step 1, as this has been done above.

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