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Problem or Symptom
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Possible Solution
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I cannot connect to a paired device that is listed in Entire Bluetooth Neighborhood.
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- Check to see if the device is turned on, in range, and in Discoverable mode (refer to the manual that came with the device for instructions for making the device discoverable). Devices that you have paired with are listed in Entire Bluetooth Neighborhood regardless of whether they are turned on, in range, or in Discoverable mode.
- Check to see if the device Bluetooth radio is turned on (refer to the manual that came with the device for instructions). If the other device is a Bluetooth computer, check the appearance of the Bluetooth icon in the notification area (see "Using Bluetooth Tools").
- If you have connected a Bluetooth device with another Bluetooth device besides this computer (for example, connecting a headset with a cellular phone), you must delete the existing connection to this computer, and then re-create the connection.
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The device I want to connect to is not listed in Entire Bluetooth Neighborhood.
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Check to see if the device is turned on, in range, and in Discoverable mode. See " Finding Bluetooth Devices."
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I cannot print to the Bluetooth printer from this computer.
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- If you have printed to the printer before, verify that the printer is in range, is turned on, is not malfunctioning, and is still paired with this computer.
- If you have not printed to the printer before, did you install the printer? If not, install the printer according to the instructions provided in Print to a Bluetooth Printer from This Computer. If you did install the printer, verify that the procedure you followed matches the instructions.
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I cannot print Print from another Bluetooth computer to a standard printer that is physically connected to this computer.
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- If you have printed to the printer before, verify that you are in range of and paired with this computer, that both the printer and this computer are powered on, that the printer is not malfunctioning, and that the printer is the default printer for this computer.
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I cannot send a fax using the fax capabilities of a Bluetooth telephone, modem, or other device that offers fax service.
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The device offering the fax service may be set to use another device instead of the fax modem.
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I cannot adjust the headphone volume.
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- Check to see if the volume on the headphones is set to minimum.
- Adjust the volume using the volume control on the media player rather than the master volume control on the computer.
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I cannot communicate with a cell phone or reconnect to a cell phone.
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Verify that the cell phone is in Discoverable mode, is in range, and that the Bluetooth radio is turned on. See " Finding Bluetooth Devices."
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