NOTE: The Windows based Diagnostics were installed in your system when it was manufactured. The
DOS based Diagnostics are located on your RCD and at www.support.dell.com/
If you have reinstalled the operating system, you will need to reinstall the Windows based diags.
Diagnostics are not automatically installed with the Windows driver.
General Troubleshooting
In most cases, network problems are due to:
Damaged cable
Incorrect type of cable
Improper connections
Network settings incomplete or misconfigured
If the Adapter does not seem to be functioning normally:
Look for and troubleshoot the link and activity LEDS.
Check that the Adapter has been firmly inserted into the computers PCI-bus slot. Refer to your owners guide for assistance.
Remove the network cable and verify it is the correct type.
Plug both ends of the network cable back into the adapter and to the Hub (or Switch)/wall connection and verify that you hear a click
as they are seated.
For 100BASE-TX, make sure you are using Cat.5 UTP cabling.
Make sure you are using the right type of cabling. Use a patch cable if the adapter is connected to a Hub or Switch.
NOTE: A crossover cable is beyond the Ethernet standard and is not supported.
Check that all connected network devices are powered "On".
Make sure the driver matches the NOS (Network Operating System).
Make sure the connection device is set to the same speed and duplex mode as your CNet adapter.
Troubleshooting in DOS mode>
Using the Dell Dimension Resource CD, locate and
create the "CNet DOS Diagnostic Disk". Place this disk into your
floppy drive and restart your PC. The program will automatically start. This
program checks several key components and functions of the adapter.
Diagnostics provide several levels of test capabilities:
Basic Diagnostics - this will
perform a self-test on the CNet card, but will not test the external
interface connection.
Advanced Diagnostics - this
requires another computer, with a CNet adapter, to do an end-to-end
communications test between two computers.
Network Diagnostics - this test
will allow you to determine if the CNet adapter can detect any network
activity. This test is useful if you do not have another computer to
communicate with and cannot run the network Monitor test.
Follow the onscreen instructions to run these tests.
If DOS Diagnostic Program Cannot Find The Adapter:
When installing the Adapter on some PCs, the SETUP program might tell you
it cannot find the Adapter. If this occurs, follow these easy steps:
Enter the PC BIOS
Open the plug-&-play OS field
There will be two (2) options, "Yes" and "No"
Set to "No"
Save your new configuration
Reboot your PC
Adapter Information
This will display that the CNet adapter installed.
These are for information only and no adjustments can be made here.
NOTE: To set speed and simplex \ duplex,
use the "Properties" section under "Control Panel", "Network". A properly connected card will show:
Link Status will show "10M \ 100M" "Half-Duplex \ Full-Duplex" for a properly connected network card.
Basic Diagnostics
This will verify the NIC card has the ability to move data internally.
Advanced Diagnostics
This requires two computers, both with CNet
network cards. The first computer sends out "Packets" of data that are
captured by the second computer and are "Served" back to the first
computer. You will be required to boot two computers with CNet network cards
using the CNet DOS Diagnostic Disk. Verify both computers are connected with
patch cables and a Hub.
NOTE: A crossover cable is beyond the Ethernet standard and is not supported.
On both computers, select "Auto Detection" and press "Enter" to start the test>./p>
The "All Transmit Packets" and
"All Receive Packets" number will increment as the test runs.
NOTE: This test uses hexadecimal numbering.
NOTE: A 10% packet loss is normal on a network with high traffic.
Network Diagnostics
The Network Diagnostic Monitor is the most
simple and flexible means for verifying a working connection to a LAN (Local
Area Network). The monitor displays what the network card "hears" as
it "listens" for other computers or network device on the network. The
monitor will display the MAC (Media Access Control) address of any device it
gets a packet from. If any packets are received, the network card is fully
functional. If you are unable to share or connect to another computer, trouble
shoot the operating system or network card driver.
NOTE: A MAC address is like a mail address. Each network card has one and attaches it to each packet it sends out.
NOTE:The "Number" section will list the MAC addresses in rank of the number of packets "heard".
Troubleshooting in Windows Environments
With the PC at the desktop, select Start, Programs, PRO200WL
Click on the network adapter icon (PRO200WL)
The Diagnostics program will load, and automatically detect the CNet adapter.
Diagnostics provide several levels of test capabilities:
Test NIC Card Test - this will perform a
self-test on the CNet card, but will not test the external interface
connection.
Network Connection Test - this requires
another computer, with a CNet adapter, to do an end-to-end communications
test between two computers.
Network Monitor - this test will allow you to
determine if the CNet adapter can detect any network activity. This test is
useful if you do not have another computer with CNet network card to communicate with
and cannot
run the Network Monitor connection test.
Follow the onscreen instructions to run these
tests.
Launch the Windows Diagnostics
While this and any other Windows based diagnostic test is running, connectivity to the network is interrupted.
Network Card List
This will display that the CNet adapter is installed.
These are for information only and no adjustments can be made here.
Note: To set speed and simplex \ duplex, use the
"properties" section under "Control Panel",
"Network". A properly connected card will show:
"Connected" for Link Status
"10M \ 100M" for Link Speed
"Half-Duplex \ Full-Duplex" for
Media Type
Test NIC Card
This test will verify that the NIC card has the ability to move data internally. "Start" will automatically run all
sections.
Network Connection Test
This requires two computers, both with CNet
network cards. The first computer sends out "Packets" of data that are
captured by the second computer and are "Served" back to the
first computer.
Select "Client" and verify the
"number of packet" settings are the same on both the Server and the Client.
Once the Client is configured, configure the Server.
Server Computer
Once both systems are configured, click
"Start" on both computers.
Once the test concludes, a summary screen display the total packets sent and lost.
NOTE: A 10% packet loss is normal on a network with high traffic.
Network Monitor
The Network Monitor is the most simple and
flexible means for verifying a working connection to a LAN (Local Area Network).
The monitor displays what the network card "hears" as it
"listens" for other computers or network devices on the network. The
monitor will display the MAC (Media Access Control) address of any device it
gets a packet from.
NOTE: A MAC address is like a mail address. Each network card has one and attaches it to each packet it sends out.
Once the test is started, all MAC address are
listed, and the number of packets will be listed under the "Statistic"
section.
NOTE: The "Number" section will list the MAC addresses in rank of the number of packets "heard".
If any packets are received, the network card is
fully functional. If you are unable to connect to another computer or share,
troubleshoot the operating system or network card driver.
