Limited
Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or
Canada come with either a 90-day (U.S. only), one-year, two-year, three-year,
or four-year limited warranty. To determine which warranty you purchased, see
the invoice that accompanied your hardware product(s). The following sections
describe the limited warranties and return policy for the U.S., the limited
warranties and return policy for Canada, and the manufacturer guarantee for
Latin America and the Caribbean.
Limited Warranty for the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship
in your - our end-user customer's - Dell-branded hardware products, including
Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the
Dell-branded hardware products through our factory-integration system,
third-party software, or the reloading of software
• Non-Dell-branded products and accessories
• Problems that result from:
- External causes such as accident, abuse, misuse, or problems with
electrical power
- Servicing not authorized by us
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive
maintenance
- Problems caused by using accessories, parts, or components not supplied by
us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO
JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE
IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED
TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY
PERIOD REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED,
WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION
MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS
THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time
period indicated on your invoice, except that the limited warranty on
Dell-branded batteries lasts only one year and the limited warranty on the
lamps for Dell-branded projectors lasts only ninety days. The limited
warranty begins on the date of the invoice. The warranty period is not
extended if we repair or replace a warranted product or any parts. Dell may
change the availability of limited warranties, at its discretion, but any
changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us
at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
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Individual Home Consumers:
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Technical Support
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1-800-624-9896
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Customer Service
|
1-800-624-9897
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Individual Home Consumers who purchased through
an Employee Purchase Program:
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Technical Support and Customer Service
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1-800-822-8965
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Home and Small Business Commercial Customers:
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Technical Support and Customer Service
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1-800-456-3355
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Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value Added Resellers (VARs):
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Technical Support and Customer Service
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1-800-822-8965
|
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Government and Education Customers:
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Technical Support and Customer Service
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1-800-234-1490
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Dell-Branded Memory
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1-888-363-5150
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What will Dell do?
During the first 90 days of the 90-day limited warranty and the first year
of all other limited warranties: For the first 90 days of the 90-day
limited warranty and the first year of all other limited warranties, we will
repair any Dell-branded hardware products returned to us that prove to be
defective in materials or workmanship. If we are not able to repair the
product, we will replace it with a comparable product that is new or
refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
will return the repaired or replacement products to you. We will pay to ship
the repaired or replaced products to you if you use an address in the United
States (excluding Puerto Rico and U.S. possessions and territories).
Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you
on a fee basis.
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|
NOTE:
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Before you ship the product(s) to us, make sure to back up the data on
the hard drive(s) and any other storage device(s) in the product(s). Remove
any confidential, proprietary, or personal information and removable media
such as floppy disks, CDs, or PC Cards. We are not responsible for any of
your confidential, proprietary, or personal information; lost or corrupted
data; or damaged or lost removable media.
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During the remaining years: For the remaining period of the limited
warranty, we will replace any defective part with new or refurbished parts,
if we agree that it needs to be replaced. When you contact us, we will
require a valid credit card number at the time you request a replacement
part, but we will not charge you for the replacement part as long as you
return the original part to us within thirty days after we ship the
replacement part to you. If we do not receive the original part within thirty
days, we will charge to your credit card the then-current standard price for
that part.
We will pay to ship the part to you if you use an address in the United
States (excluding Puerto Rico and U.S. possessions and territories).
Otherwise, we will ship the part freight collect. We will also include a
prepaid shipping container with each replacement part for your use in
returning the replaced part to us.
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NOTE:
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Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not
responsible for lost or corrupted data.
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What if I purchased a service contract?
If your on-site service contract is with Dell,
on-site service will be provided to you under the terms of the on-site
service agreement. Please refer to that contract for details on how to obtain
service.
If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract for details on how to obtain
service.
How will you fix my product?
We use new and refurbished parts made by various
manufacturers in performing warranty repairs and in building replacement
parts and systems. Refurbished parts and systems are parts or systems that
have been returned to Dell, some of which were never used by a customer. All
parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the
limited warranty for the product you bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If
you are not satisfied with the service you receive under this limited
warranty, please let us know. We have found that the best way to resolve
issues regarding our limited warranty is to work together. If, after those
discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE,
OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING,
PRESENT, OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT,
AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this
limited warranty, its interpretation, or the breach, termination, or validity
thereof, the relationships which result from this limited warranty
(including, to the full extent permitted by applicable law, relationships with
third parties), Dell's advertising, or any related purchase SHALL BE
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE
NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in
effect (available via the Internet at www.arb-forum.com
or via telephone at 1-800-474-2371). The arbitration will be limited solely
to the dispute or controversy between you and Dell. Any award of the
arbitrator(s) shall be final and binding on each of the parties, and may be
entered as a judgment in any court of competent jurisdiction. Information may
be obtained and claims may be filed with the NAF at P.O. Box 50191,
Minneapolis, MN 55405. This provision applies only to individual home
consumers and consumers who purchased through an employee purchase program.
It does not apply to small, medium, large, and global commercial customers or
government, education, and healthcare customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if
the current owner transfers ownership of the system and records the transfer
with us. The limited warranty on Dell-branded memory may not be transferred.
You may record your transfer by going to Dell's website:
• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
• If you are a Small, Medium, Large, or Global Commercial Customer, go
to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an
Individual Consumer who purchased through an employee purchase program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or
call 1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and
want to make sure that you're satisfied with your purchases. That's why we
offer a "Total Satisfaction" return policy for most products that
you, the end-user customer, purchase directly from Dell. Under this policy,
you may return to Dell products that you purchased directly from Dell for a
credit or a refund of the purchase price paid, less shipping and handling and
applicable return fees as follows:
New Hardware Products and Accessories: Unless you have a separate agreement with Dell,
all hardware, accessories, peripherals, parts and unopened software still in
its/their sealed package, excluding the products listed below, may be
returned within twenty-one (21) days from the date on the packing slip or
invoice.
Exclusions from the foregoing return policy:
·
New PowerEdgeTM ,
PowerConnectTM and PowerVaultTM products
(excluding PowerVault 160T tape libraries) may be returned within thirty (30)
days from the date on the packing slip or invoice, except that new PowerEdgeTM
SC servers and n series products purchased from the Small and Medium Business
Sales Division may only be returned within fourteen (14) days from the date
on the packing slip or invoice.
·
Application software or
an operating system that has been installed by Dell may not be returned
unless you return the entire computer under the 21-day return policy, if
applicable to your purchase (if not applicable to your purchase, you may not
return application software or an operating system).
·
Non-defective third party
and Dell-branded software, peripheral, electronics and accessory products
(for example: televisions,
printers, projectors, MP3 players, PDAs, battery chargers, un-preinstalled
third party software, wireless cards/access points/routers), including but
not limited to those sold by or through Dell's "Software &
Peripherals" or "Electronics & Accessories" groups, may be
returned within twenty-one (21) days from the date on the packing slip or invoice,
but a fifteen percent (15%) return fee may be deducted from any refund or
credit.
·
Dell | EMC storage
products, EMC-branded products, Unisys-branded products, PowerVaultTM
160T tape libraries, enterprise software, non-Dell branded enterprise
products, software and/or software licenses, or any non-Dell customized
hardware and/or software product(s) may not be returned at any time.
Reconditioned or Refurbished Dell - Branded Hardware Products and Parts -
All reconditioned or refurbished PowerEdgeT , PowerConnectT and PowerVaultT
products may be returned within thirty (30) days from the date on the packing
slip or invoice. All other reconditioned or refurbished Dell-branded hardware
products and parts may be returned within fourteen (14) days of the date on
the packing slip or invoice.
How to Return: To return products, e-mail or call Dell
customer service to receive a Credit Return Authorization Number within the
return policy period applicable to the product you want to return. You must obtain
a Credit Return Authorization Number in order to return the product. See
"Contacting Dell" or "Getting Help" in your customer
documentation (or www.dell.com/us/en/gen/contact.htm)
to find the appropriate contact information for obtaining customer
assistance.
You must ship the products to Dell within five (5) days of the date that Dell
issues the Credit Return Authorization Number. You must also return the
products to Dell in their original packaging, in as-new condition along with
any media, documentation, and all other items that were included in the
original shipment, prepay shipping charges, and insure the shipment or accept
the risk of loss or damage during shipment.
Limited Warranty Terms
for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and
workmanship in your -- our end-user customer's -- Dell-branded hardware
products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software
added to the Dell-branded hardware products through our factory-integration
system, or the reloading of the software
• Non-Dell branded products and accessories
• Problems that result from:
- External causes such as accident, abuse, misuse, or problems with
electrical power
- Servicing not authorized by us
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive
maintenance
- Problems caused by using accessories, parts, or components not supplied by
us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE
WARRANTY PERIOD REFLECTED ON YOUR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES
CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF
CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND
LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST
YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA
OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR
THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR
WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on
your invoice, except that the limited warranty on Dell-branded batteries
lasts only one year and the limited warranty on the lamps for Dell-branded
projectors lasts only ninety days. The limited warranty begins on the date of
the invoice. The warranty period is not extended if we repair or replace a
warranted product or any parts. Dell may change the terms and availability of
limited warranties, at its discretion, but any changes will not be
retroactive (that is, the warranty terms in place at the time of purchase
will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant
number listed in the following table. Please also have your Dell service tag
number or order number available.
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Individual Home Consumers; Home Office and Small
Business Customers:
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Technical Support and Customer Service
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1-800-847-4096
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Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers; and Value Added Resellers
(VARs):
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Technical Support
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1-800-387-5757
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Customer Service
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1-800-326-9463
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Government or Education Customers, or Individual Home
Consumers who purchased through an Employee Purchase Program:
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Technical Support
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1-800-387-5757
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Customer Service
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1-800-326-9463 (Extension 8221 for Individual Consumers)
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Dell-Branded Memory
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1-888-363-5150
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What will Dell do?
During the first year of all limited warranties:
During the first year of all limited warranties, we will repair any
Dell-branded hardware products returned to us that prove to be defective in
materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
will return the repaired or replacement products to you. We will pay to ship
the repaired or replaced products to you if you use an address in Canada.
Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you
on a fee basis
.
|
|
NOTE:
|
Before you ship the product(s) to us, make sure to back up the data on
the hard drive(s) and any other storage device(s) in the product(s). Remove
any confidential, proprietary or personal information, removable media,
such as floppy disks, CDs, or PC Cards. We are not responsible for any of
your confidential, proprietary or personal information; lost or corrupted
data; or damaged or lost removable media.
|
During the remaining years following the first year of all limited
warranties : We will replace any defective part with new or refurbished
parts, if we agree that it needs to be replaced. When you contact us, we will
require a valid credit card number at the time you request a replacement
part, but we will not charge you for the replacement part as long as you
return the original part to us within thirty days after we ship the replacement
part to you. If we do not receive the original part within thirty days, we
will charge to your credit card the then-current standard price for that
part.
We will pay to ship the part to you if you use an address in Canada.
Otherwise, we will ship the part freight collect. We will also include a
prepaid shipping container with each replacement part for your use in
returning the replaced part to us.
|
|
NOTE:
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Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not
responsible for lost or corrupted data.
|
What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you under
the terms of the service contract. Please refer to that contract for details
on how to obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer
Care at 1-800-847-4096. If you purchased through us a service contract with
one of our third-party service providers, please refer to that contract
(mailed to you with your invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various
manufacturers in performing warranty repairs and in building replacement parts
and systems. Refurbished parts and systems are parts or systems that have
been returned to Dell, some of which were never used by a customer. All parts
and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the
limited warranty for the product you bought. Dell owns all parts removed from
repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are
not satisfied with the service you receive under this limited warranty,
please let us know. We have found that the best way to resolve issues
regarding our limited warranty is to work together. If, after those
discussions, you are still not satisfied, we believe arbitration is the most expeditious
way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR
CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING,
PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND
EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited
warranty, its interpretation, or the breach, termination or validity thereof,
the relationships which result from this limited warranty (including, to the
full extent permitted by applicable law, relationships with third parties),
Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY
AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION
FORUM (NAF) under its Code of Procedure then in effect (available via the
Internet at www.arb-forum.com, or via
telephone at 1-800-474-2371). The arbitration will be limited solely to the
dispute or controversy between you and Dell. Any award of the arbitrator(s)
shall be final and binding on each of the parties, and may be entered as a
judgment in any court of competent jurisdiction. Information may be obtained
and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN
55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the
current owner transfers ownership of the system and records the transfer with
us. The limited warranty on Dell-branded memory may not be transferred. You
may record your transfer by going to our website:
• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial
Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an
Individual Home Consumer who purchased through an Employee Purchase Program,
go to www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy
If you are an end-user customer who bought new products
directly from Dell, you may return them to Dell up to 30 days after you
receive them for a refund or credit of the product purchase price. If you are
an end-user customer who bought reconditioned or refurbished products from
Dell, you may return them to Dell within 14 days after the date of invoice
for a refund or credit of the product purchase price. In either case, the
refund or credit will not include any shipping and handling charges shown on your
invoice and will be subject to a fifteen percent (15%) restocking fee, unless
otherwise prohibited by law. If you are an organization that bought the
products under a written agreement with Dell, the agreement may contain
different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-387-5759 to
receive a Credit Return Authorization Number. To expedite the process of your
refund or credit, Dell expects you to return the products to Dell in their
original packaging within five days of the date that Dell issues the Credit
Return Authorization Number. You must also prepay shipping charges and insure
the shipment or accept the risk of loss or damage during shipment. You may
return software for a refund or credit only if the sealed package containing
the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, floppy disk(s), CD(s), power cables, and
other items included with a product must be returned with it. For customers
who want to return, for refund or credit only, either application or
operating system software that has been installed by Dell, the whole system
must be returned, along with any media and documentation that may have been
included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC
storage products. It also does not apply to products purchased through Dell's
Software and Peripherals division. For those products, please instead refer
to Dell's Software and Peripheral's then-current return policy (see the
following section, "Dell Software and Peripherals (Canada Only)").
Dell Software and Peripherals
(Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell
does not warrant third-party products. Third-party software and peripheral
products are covered by the warranties provided by the original manufacturer
or publisher only. Third party manufacturer warranties vary from product to
product. Consult your product documentation for specific warranty
information. More information may also be available from the manufacturer or
publisher.
While Dell offers a wide selection of software and peripheral products, we do
not specifically test or guarantee that all of the products we offer work
with any or all of the various models of Dell computers, nor do we test or
guarantee all of the products we sell on the hundreds of different brands of
computers available today. If you have questions about compatibility, we
recommend and encourage you to contact the third-party software and
peripheral product manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral
products (products for which Dell is listed as the manufacturer) such as
monitors, batteries, memory, docking stations, and projectors). To determine
which limited warranty applies to the product you purchased, see the Dell
invoice and/or the product documentation that accompanied your product.
Descriptions of Dell's limited warranties are described in preceding
sections.
Return Policy
If you are an end-user customer who bought Dell Software and
Peripherals products directly from a Dell company, you may return Dell
Software and Peripherals products that are in as-new condition to Dell up to
30 days from the date of invoice for a refund of the product purchase price
if already paid. This refund will not include any shipping and handling
charges shown on your invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to
receive a Credit Return Authorization Number. You must ship the Dell Software
and Peripherals products back to Dell in their original manufacturer's
packaging (which must be in as-new condition), prepay shipping charges, and
insure the shipment or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new
condition, software products must be unopened, and all of the manuals, floppy
disk(s), CD(s), power cables, and other items included with a product must be
returned with it.
One-Year End-User Manufacturer
Guarantee (Latin America and the Caribbean Only)
Guarantee
Dell Inc ("Dell") warrants to the end user in
accordance with the following provisions that its branded hardware products,
purchased by the end user from a Dell company or an authorized Dell
distributor in Latin America or the Caribbean, will be free from defects in
materials, workmanship, and design affecting normal use, for a period of one
year from the original purchase date. Products for which proper claims are
made will, at Dell's option, be repaired or replaced at Dell's expense. Dell
owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing repairs and
building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from:
improper or inadequate installation, use, or maintenance; actions or
modifications by unauthorized third parties or the end user; accidental or
willful damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by
contacting the Dell point of sale within the guarantee period. The end user
must always supply proof of purchase, indicating name and address of the
seller, date of purchase, model and serial number, name and address of the
customer, and details of symptoms and configuration at the time of
malfunction, including peripherals and software used. Otherwise, Dell may
refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will
make arrangements and pay for ground freight and insurance to and from Dell's
repair/replacement center. The end user must ensure that the defective
product is available for collection properly packed in original or equally
protective packaging together with the details listed above and the return
number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement
other than as explicitly stated above, and this Guarantee is given in place
of all other guarantees whatsoever, to the fullest extent permitted by law.
In the absence of applicable legislation, this Guarantee will be the end
user's sole and exclusive remedy against Dell or any of its affiliates, and
neither Dell nor any of its affiliates shall be liable for loss of profit or
contracts, or any other indirect or consequential loss arising from
negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the
end user against and/or any rights resulting from other contracts concluded
by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10) /
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Su - RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
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