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Warranties: Dell Service and Support Plan Guide
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Warranties: Dell Service and Support Plan Guide,
"Total Satisfaction" Return Policy (U.S. and Canada Only)
Limited Warranties for Dell
Branded Hardware Products • Limited
Three-Year Warranty (U.S. Only) • Limited Three-Year
Warranty (Canada Only) • One Year Dell Manufacturer End-User Guarantee European
Union, Norway and Switzerland • "Total
Satisfaction" Return Policy (U.S. and Canada Only)
DELL-BRANDED HARDWARE PRODUCTS COME WITH A
LIMITED WARRANTY. THE LIMITED WARRANTY
COVERING YOUR PARTICULAR SYSTEM WILL BE NOTED ON YOUR INVOICE AND
INCLUDED IN THE DOCUMENTATION ACCOMPANYING YOUR SYSTEM.
DELL-BRANDED
MONITORS PURCHASED INDEPENDENT OF A SYSTEM PURCHASE COME WITH THE LIMITED
WARRANTY SET OUT BELOW.
(For US customers, a copy of Dell's
limited warranty statement can be obtained by writing Dell at USA L.P., Attn:
Warranties, One Dell Way, Round Rock, TX 78682.)
Dell Computer Corporation ("Dell") manufactures its
hardware products from parts and components that are new or equivalent to new in
accordance with industry-standard practices. Dell warrants that the hardware products it
manufactures will be free from defects in materials and workmanship. The warranty term is
three years beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this
warranty. Otherwise, this warranty does not cover damage due to external causes, including
accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell,
usage not in accordance with product instructions, failure to perform required preventive
maintenance, and problems caused by use of parts and components not supplied by Dell.
This warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically noted);
accessories or parts added to a Dell system after the system is shipped from Dell;
accessories or parts added to a Dell system through Dell's system integration department;
accessories or parts that are not installed in the Dell factory; or DellWareSM products. Monitors,
keyboards, and mice that are Dell-branded or that are included on Dell's standard price
list are covered under this warranty; all other monitors, keyboards, and mice (including
those sold through the DellWare program) are not covered. Batteries for portable computers
are covered only during the initial one-year period of this warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will
repair or replace products covered under this limited warranty that are returned to Dell's
facility. To request warranty service, you must call Dell's Customer Technical Support
within the warranty period. Refer to "Getting Help" in your Installation and
Troubleshooting Guide to find the appropriate telephone number for obtaining customer
assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original or
equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk
of loss or damage during shipment. Dell will ship the repaired or replacement products to
you freight prepaid if you use an address in the continental U.S., where applicable.
Shipments to other locations will be made freight collect.
 |
NOTE: Before you ship the product(s) to Dell, back
up the data on the hard-disk drive(s) and any other storage device(s) in the product(s).
Remove any removable media, such as diskettes, CDs, or PC Cards. Dell does not accept
liability for lost data or software. |
Dell owns all parts removed from repaired products. Dell uses new
and reconditioned parts made by various manufacturers in performing warranty repairs and
building replacement products. If Dell repairs or replaces a product, its warranty term is
not extended.
Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell
will provide, on an exchange basis and subject to Dell's Exchange Policy in
effect on the date of the exchange, replacement parts for the Dell hardware product(s)
covered under this limited warranty when a part requires replacement. You must report each
instance of hardware failure to Dell's Customer Technical Support in advance to obtain
Dell's concurrence that a part should be replaced and to have Dell ship the replacement
part. Dell will ship parts (freight prepaid) if you use an address in the continental U.S.
or Canada, where applicable. Shipments to other locations will be made freight collect.
Dell will include a prepaid shipping container with each replacement part for your use in
returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may
provide replacement parts made by various manufacturers when supplying parts to you. The
warranty term for a replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not
returned to Dell. The process for returning replaced parts, and your obligation to pay for
replacement parts if you do not return the replaced parts to Dell, will be in accordance
with Dell's Exchange Policy in effect on the date of the exchange.
You accept full responsibility for your software and data. Dell is
not required to advise or remind you of appropriate backup and other procedures.
General Provisions
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE
TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED
TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS
WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT
LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR
SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR
LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell's limited three-year warranty only.
For provisions of any service contract covering your system, refer to your invoice or the
separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will
be made in accordance with Dell's Exchange Policy in effect on the date of the exchange.
In any instance in which Dell issues a Return Material Authorization Number, Dell must
receive the product(s) for repair prior to the expiration of the warranty period in order
for the repair(s) to be covered by the warranty.
|
NOTE: If you chose one of the available warranty
and service options in place of the standard limited three-year warranty described in the
preceding text, the option you chose will be listed on your invoice. |
Dell Computer Corporation ("Dell") manufactures its
hardware products from parts and components that are new or equivalent to new in
accordance with industry-standard practices. Dell warrants that the hardware products it
manufactures will be free from defects in materials and workmanship. The warranty term is
three years beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this
warranty. Otherwise, this warranty does not cover damage due to external causes, including
accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell,
usage not in accordance with product instructions, failure to perform required preventive
maintenance, and problems caused by use of parts and components not supplied by Dell.
This warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically noted);
accessories or parts added to a Dell system after the system is shipped from Dell;
accessories or parts added to a Dell system through Dell's system integration department;
accessories or parts that are not installed in the Dell factory; or DellWareSM products. Monitors,
keyboards, and mice that are Dell-branded or that are included on Dell's standard price
list are covered under this warranty; all other monitors, keyboards, and mice (including
those sold through the DellWare program) are not covered. Batteries for portable computers
are covered only during the initial one-year period of this warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will
repair or replace products covered under this limited warranty that are returned to Dell's
facility. To request warranty service, you must call Dell's Customer Technical Support
within the warranty period. Refer to "Getting Help" in your Installation and
Troubleshooting Guide to find the appropriate telephone number for obtaining customer
assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original or
equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk
of loss or damage during shipment. Dell will ship the repaired or replacement products to
you freight prepaid if you use an address in Canada, where applicable. Shipments to other
locations will be made freight collect.
|
NOTE: Before you ship the product(s) to Dell, back
up the data on the hard-disk drive(s) and any other storage device(s) in the product(s).
Remove any removable media, such as diskettes, CDs, or PC Cards. Dell does not accept
liability for lost data or software. |
Dell owns all parts removed from repaired products. Dell uses new
and reconditioned parts made by various manufacturers in performing warranty repairs and
building replacement products. If Dell repairs or replaces a product, its warranty term is
not extended.
Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell
will provide, on an exchange basis and subject to Dell Exchange Policy in effect on the
date of the exchange, replacement parts for the Dell hardware product(s) covered under
this limited warranty when a part requires replacement. You must report each instance of
hardware failure to Dell's Customer Technical Support in advance to obtain Dell's
concurrence that a part should be replaced and to have Dell ship the replacement part.
Dell will ship parts (freight prepaid) if you use an address in the continental U.S. or
Canada, where applicable. Shipments to other locations will be made freight collect. Dell
will include a prepaid shipping container with each replacement part for your use in
returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may
provide replacement parts made by various manufacturers when supplying parts to you. The
warranty term for a replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not
returned to Dell. The process for returning replaced parts, and your obligation to pay for
replacement parts if you do not return the replaced parts to Dell, will be in accordance
with Dell's Exchange Policy in effect on the date of the exchange.
You accept full responsibility for your software and data. Dell is
not required to advise or remind you of appropriate backup and other procedures.
General Provisions
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED
IN THIS WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. THESE
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY
FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS
WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT
LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR
SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR
LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell's limited three-year warranty only.
For provisions of any service contract covering your system, refer to your invoice or the
separate service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will
be made in accordance with Dell's Exchange Policy in effect on the date of the exchange.
In any instance in which Dell issues a Return Material Authorization Number, Dell must
receive the product(s) for repair prior to the expiration of the warranty period in order
for the repair(s) to be covered by the warranty.
|
NOTE: If you chose one of the available warranty
and service options in place of the standard limited three-year warranty described in the
preceding text, the option you chose will be listed on your invoice. |
Guarantee
DELL Products, Raheen Industrial Estate, Limerick, Ireland (DELL)
warrants to the end-user in accordance with the following provisions that its branded
hardware products, purchased by the end-user from a DELL company or an authorized DELL
distributor, in the European Union, Norway or Switzerland, will be free from defects in
materials, workmanship and design affecting normal use, for a period of one year as of the
original purchase date. Products for which proper claims are made will, at DELL’s
option, be repaired or replaced at DELL’s expense.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use or maintenance; actions or modifications by unauthorized
third parties or the end-user; accidental or wilful damage or normal wear and tear.
Making a claim
Claims must be made in the European Union, Norway or Switzerland, by
contacting the point of sale or any DELL office within the guarantee period. The end-user
must always supply proof of purchase, indicating name and address of the seller, date of
purchase, model and serial number, name and address of the customer and details of
symptoms and configuration at time of malfunction, including peripherals and software
used. Otherwise, DELL may refuse the guarantee claim. Upon diagnosis of a warranted
defect, DELL will make arrangements, and pay for ground freight and insurance to and from
DELL repair/ replacement centre. End-user must ensure defective product is available for
collection properly packed in original or equally protective packaging together with
details listed above and the return number provided to the end-user by DELL.
Limitation and Statutory Rights
DELL makes no other warranty, guarantee or like statement other than
as explicitly stated above and this Guarantee is given in place of all other guarantees
whatsoever, to the fullest extent permitted by law. In the absence of applicable
legislation, this Guarantee will be the end-user’s sole and exclusive remedy against
DELL or any of its affiliates, and neither DELL nor any of its affiliates shall be liable
for loss of profit or contracts, or any other indirect or consequential loss arising from
negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights
of the end-user against and/or any rights resulting from other contracts concluded by the
end-user with DELL and/or any other seller.
General Provisions
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE
STATED IN THIS WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO
NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT
APPLY TO YOU.
DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET
FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR
LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR
LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s limited three-year
warranty only. For provisions of any service contract covering your system, refer to your
invoice or the separate service contract that you will receive.
|
NOTE: If you chose one of the available warranty and
service options in place of the standard limited three-year warranty described in the
preceding text, the option you chose will be listed on your invoice. |
If you are an end-user customer
who bought new products directly from a Dell company, you may return them to
Dell within 30 days of the date of invoice for a refund or credit of the product
purchase price. If you are an end-user customer who bought reconditioned or
refurbished products from a Dell company, you may return them to Dell within 14
days of the date of invoice for a refund or credit of the product purchase
price. In either case, the refund or credit will not include any shipping and
handling charges shown on your invoice. If you are an organization that bought
the products under a written agreement with Dell, the agreement may contain
different terms for the return of products than specified by this policy.
To return products, you must
call Dell Customer Service to receive a Credit Return Authorization Number.
Refer to "Getting Help" in your Installation and Troubleshooting
Guide to find the appropriate telephone number for obtaining customer
assistance. To expedite the processing of your refund or credit, Dell expects
you to return the products to Dell in their original packaging within five days
of the date that Dell issues the Credit Return Authorization Number. You must
also prepay shipping charges and insure the shipment or accept the risk of loss
or damage during shipment. You may return software for refund or credit only if
the sealed package containing the diskette(s) or CD(s) is unopened. Returned
products must be in as-new condition, and all of the manuals, diskette(s), CD(s),
power cables, and other items included with a product must be returned with it.
For customers who want to return, for refund or credit only, either applications
software or an operating system that has been installed by Dell, the whole
system must be returned, along with any media and documentation that may have
been included in the original shipment.
This "Total
Satisfaction" Return Policy does not apply to DellWare products, which may
be returned under DellWare's then-current return policy. In addition,
reconditioned parts purchased through Dell Spare Parts Sales in Canada are
nonreturnable.
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