Back to Contents PageWarranty: Dell™ E550 Color Monitor User's Guide
Limited One-Year Warranty (U.S. Only) • Limited One-Year Warranty (Canada Only) • “Total
Satisfaction” Return Policy (U.S. and Canada) • One Year
Dell Manufacturer End-User Guarantee European Union, Norway and Switzerland
Limited One-Year Warranty (U.S. Only)
Dell Computer Corporation (“Dell”) manufactures its
hardware products from parts and components that are new or equivalent to new in
accordance with industry-standard practices. Dell warrants that the hardware products it
sells will be free from defects in materials and workmanship. The warranty term is one
year beginning on the date of delivery.
Damage due to shipping the products to you is covered under this
warranty. Otherwise, this warranty does not cover damage due to external causes, including
accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell,
usage not in accordance with product instructions, and failure to perform required
preventive maintenance.
Dell will repair or replace products returned to Dell's facility. To
request warranty service, you must call Dell customer service within the warranty period.
If warranty service is required, Dell will issue a Return Material Authorization Number.
You must ship the products back to Dell in their original packaging or equivalent, prepay
shipping charges, and you must insure the shipment or accept the risk of loss or damage
during shipment. Dell will ship the repaired or replacement products to you freight
prepaid if you use an address in the United States (excluding Puerto Rico and U.S.
possessions). Shipments to other locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new
and reconditioned parts made by various manufacturers in performing warranty repairs and
building replacement products. If Dell repairs a product, its warranty term is not
extended; if Dell replaces a product, the replacement is warranted for the remainder of
the original term or 60 days, whichever is longer.
Dell MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. DELL
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT
ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU.
Dell’s RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE
IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH ABOVE. THESE WARRANTIES GIVE YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Dell DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS
WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT
LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR
SOFTWARE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s return-to-factory warranty
only. For provisions of any on-site service contract covering your system, refer to the
separate on-site service contract that you will receive.
Limited One-Year Warranty (Canada Only)
Dell Computer Corporation ("Dell") warrants that the
hardware products it sells will be free from defects in materials and workmanship. The
warranty term is one year beginning on the date of delivery. This warranty is transferable
with the warranted products.
Damage due to shipping the products to you is covered under this
warranty. Otherwise, this warranty does not cover damage due to external causes, including
accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell,
usage not in accordance with product instructions, and failure to perform required
preventive maintenance.
Dell will repair or replace products returned to Dell’s
facility. To request warranty service, you must call Dell customer service within the
warranty period. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original packaging
or equivalent, prepay shipping charges, and you must insure the shipment or accept the
risk of loss or damage during shipment. Dell will ship the repaired or replacement
products to you freight prepaid if you use an address in Canada. Shipments to other
locations will be made freight collect.
Dell owns all parts removed from repaired products. Dell uses new
and reconditioned parts made by various manufacturers in performing warranty repairs and
building replacement products. If Dell repairs a product, its warranty term is not
extended except as may be required by law; if Dell replaces a product, the replacement is
warranted for the remainder of the original term or 60 days, whichever is longer.
Dell MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. Dell
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO
NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU.
Dell’s RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE
IS LIMITED TO REPAIR, REPLACEMENT, AND REFUND AS SET FORTH ABOVE. THESE WARRANTIES GIVE
YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM ONE
JURISDICTION TO ANOTHER.
Dell DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS
WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT
LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR
SOFTWARE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO
YOU.
These provisions apply to Dell's return-to-factory warranty only.
For provisions of any on-site service contract covering your system, refer to the separate
on-site service contract that you will receive.
“Total Satisfaction” Return Policy
(U.S. and Canada)
If you bought products directly from a Dell company, you may return
them to Dell up to 30 days from the day they are delivered for a complete refund of the
purchase price. If your company bought the products under a Corporate Performance
Agreement with a Dell company, there are limits on when products may be returned to Dell
under this policy. Please consult the person in your company that is the liaison with Dell
for more information. To return products, you must call Dell customer service to receive a
Credit Return Authorization Number. You must ship the products to Dell in their original
packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or
damage during shipment. Returned products must be in as-new condition, and all of the
manuals, diskettes, power cables, and other items included with a product must be returned
with it.
One Year Dell Manufacturer End-User Guarantee European
Union, Norway and Switzerland
Guarantee
DELL Products, Raheen Industrial Estate, Limerick, Ireland (DELL)
warrants to the end-user in accordance with the following provisions that its branded
hardware products, purchased by the end-user from a DELL company or an authorized DELL
distributor, in the European Union, Norway or Switzerland, will be free from defects in
materials, workmanship and design affecting normal use, for a period of one year as of the
original purchase date. Products for which proper claims are made will, at DELL’s
option, be repaired or replaced at DELL’s expense.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use or maintenance; actions or modifications by unauthorized
third parties or the end-user; accidental or wilful damage or normal wear and tear.
Making a claim
Claims must be made in the European Union, Norway or Switzerland, by
contacting the point of sale or any DELL office within the guarantee period. The end-user
must always supply proof of purchase, indicating name and address of the seller, date of
purchase, model and serial number, name and address of the customer and details of
symptoms and configuration at time of malfunction, including peripherals and software
used. Otherwise, DELL may refuse the guarantee claim. Upon diagnosis of a warranted
defect, DELL will make arrangements, and pay for ground freight and insurance to and from
DELL repair/ replacement centre. End-user must ensure defective product is available for
collection properly packed in original or equally protective packaging together with
details listed above and the return number provided to the end-user by DELL.
Limitation and Statutory Rights
DELL makes no other warranty, guarantee or like statement other than
as explicitly stated above and this Guarantee is given in place of all other guarantees
whatsoever, to the fullest extent permitted by law. In the absence of applicable
legislation, this Guarantee will be the end-user’s sole and exclusive remedy against
DELL or any of its affiliates, and neither DELL nor any of its affiliates shall be liable
for loss of profit or contracts, or any other indirect or consequential loss arising from
negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights
of the end-user against and/or any rights resulting from other contracts concluded by the
end-user with DELL and/or any other seller.
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