Dell-branded hardware products purchased in the U.S. or Canada come with
either a 90-day, one-year, two-year, three-year, or four-year limited warranty.
To determine which warranty you purchased, see the invoice that accompanied your
hardware product(s). The following sections describe the limited warranties and
return policy for the U.S., the limited warranties and return policy for Canada,
and the manufacturer guarantee for Latin America and the Caribbean.
This limited warranty covers defects in materials and workmanship in yourour
end-user customer'sDell-branded hardware products, including Dell-branded
peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the
Dell-branded hardware products through our factory-integration system,
third-party software, or the reloading of software
Non-Dell-branded products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with
electrical power
Servicing not authorized by us
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform
preventive maintenance
Problems caused by using accessories, parts, or components not supplied
by us
Products with missing or altered service tags or serial numbers
Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR
INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED
WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice,
except that the limited warranty on Dell-branded batteries lasts only one year
and the limited warranty on the lamps for Dell-branded projectors lasts only
ninety days. The limited warranty begins on the date of the invoice. The
warranty period is not extended if we repair or replace a warranted product or
any parts. Dell may change the availability of limited warranties, at its
discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in
the following table. Please also have your Dell service tag number or order
number available.
Individual Home Consumers:
U.S. Only
Technical Support
1-800-624-9896
Customer Service
1-800-624-9897
Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support and Customer Service
1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service
1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value Added Resellers
(VARs):
Technical Support and Customer Service
1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service
1-800-234-1490
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of
all other limited warranties: During the 90 days of the 90-day limited
warranty and the first year of all other limited warranties, we will repair any
Dell-branded hardware products returned to us that prove to be defective in
materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you on a
fee basis.
NOTE: Before you ship the product(s) to us, make sure
to back up the data on the hard drive(s) and any other storage device(s) in
the product(s). Remove any confidential, proprietary, or personal
information and removable media such as floppy disks, CDs, or PC Cards. We
are not responsible for any of your confidential, proprietary, or personal
information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited
warranty, we will replace any defective part with new or refurbished parts, if
we agree that it needs to be replaced. When you contact us, we will require a
valid credit card number at the time you request a replacement part, but we will
not charge you for the replacement part as long as you return the original part
to us within thirty days after we ship the replacement part to you. If we do not
receive the original part within thirty days, we will charge to your credit card
the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United
States (excluding Puerto Rico and U.S. possessions and territories). Otherwise,
we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part
to us.
NOTE: Before you replace parts, make sure to back up
the data on the hard drive(s) and any other storage device(s) in the
product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under
the terms of the service agreement. Please refer to that contract for details on
how to obtain service.
If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract for details on how to obtain
service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished
parts and systems are parts or systems that have been returned to Dell, some of
which were never used by a customer. All parts and systems are inspected and
tested for quality.
Replacement parts and systems are covered for the remaining period of the
limited warranty for the product you bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied
with the service you receive under this limited warranty, please let us know. We
have found that the best way to resolve issues regarding our limited warranty is
to work together. If, after those discussions, you are still not satisfied, we
believe arbitration is the most expeditious way to resolve your concerns.
Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR
OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY,
COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising
from or relating to this limited warranty, its interpretation, or the breach,
termination, or validity thereof, the relationships which result from this
limited warranty (including, to the full extent permitted by applicable law,
relationships with third parties), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in
effect (available via the Internet at www.arb-forum.com/ or via telephone
at 1-800-474-2371). The arbitration will be limited solely to the dispute or
controversy between you and Dell. Any award of the arbitrator(s) shall be final
and binding on each of the parties, and may be entered as a judgment in any
court of competent jurisdiction. Information may be obtained and claims may be
filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision
applies only to individual home consumers and consumers who purchased through an
employee purchase program. It does not apply to small, medium, large, and global
commercial customers or government, education, and healthcare customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner
transfers ownership of the system and records the transfer with us. The limited
warranty on Dell-branded memory may not be transferred. You may record your
transfer by going to Dell's website:
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
If you are a Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
If you are a Government, Education, or Healthcare Customer, or an
Individual Consumer who purchased through an employee purchase program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or
call 1-800-624-9897.
We value our relationship with you and want to make sure that you're
satisfied with your purchases. That's why we offer a "Total Satisfaction" return
policy for most products that you, the end-user customer, purchase directly from
Dell. Under this policy, you may return to Dell products that you purchased
directly from Dell for a credit or a refund of the purchase price paid, less
shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories -Unless
you have a separate agreement with Dell, all hardware, accessories,
peripherals, parts, and unopened software still in its sealed package,
excluding the products listed below, may be returned within twenty-one (21)
days from the date on the packing slip or invoice. New PowerEdge , PowerConnect
and PowerVault products may be returned within thirty (30)
days from the date on the packing slip or invoice except that new PowerEdge
SC servers and n series products purchased from the Small and Medium Business
Sales Division may only be returned within fourteen (14) days from the date on
the packing slip or invoice. To return applications software or an operating
system that has been installed by Dell, you must return the entire computer. A
different return policy applies to nondefective products purchased through
Dell's Software and Peripherals division by customers of our Small and Medium
Business divisions. Those products may be returned within twenty-one (21) days
from the date on the packing slip or invoice, but a fifteen percent (15%)
return fee will be deducted from any refund or credit. The "Total
Satisfaction" Return Policy and Software and Peripherals division return
policy are not available for Dell | EMC storage products, EMC-branded
products, Unisys-branded products, PowerVault,160T tape libraries, enterprise
software, non-Dell branded enterprise products, software and/or software
licenses purchased under any type of volume purchase agreement or any non-Dell
customized hardware and/or software product(s).
Reconditioned or Refurbished Dell-Branded
Hardware Products and Parts -All reconditioned or
refurbished PowerEdge , PowerConnect and PowerVault products may be
returned within thirty (30) days from the date on the packing slip or invoice.
All other reconditioned or refurbished Dell-branded hardware products and
parts may be returned within fourteen (14) days of the date on the packing
slip or invoice.
How to Return -To return products, e-mail or call
Dell customer service to receive a Credit Return Authorization Number within
the return policy period applicable to the product you want to return. You
must obtain a Credit Return Authorization Number in order to return the
product. See "Contacting Dell" or "Getting Help" in your customer
documentation (or <<<<<<<<www.dell.com/us/en/gen/contact.htm>>>>>>>>) to find
the appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell
issues the Credit Return Authorization Number. You must also return the products
to Dell in their original packaging, in as-new condition along with any media,
documentation, and all other items that were included in the original shipment,
prepay shipping charges, and insure the shipment or accept the risk of loss or
damage during shipment.
This limited warranty covers defects in materials and workmanship in yourour
end-user customer'sDell-branded hardware products, including Dell-branded
peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the
Dell-branded hardware products through our factory-integration system, or the
reloading of the software
Non-Dell branded products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with
electrical power
Servicing not authorized by us
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform
preventive maintenance
Problems caused by using accessories, parts, or components not supplied
by us
Products with missing or altered service tags or serial numbers
Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED
ON YOUR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY
STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS.
THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU
FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT
THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice,
except that the limited warranty on Dell-branded batteries lasts only one year
and the limited warranty on the lamps for Dell-branded projectors lasts only
ninety days. The limited warranty begins on the date of the invoice. The
warranty period is not extended if we repair or replace a warranted product or
any parts. Dell may change the terms and availability of limited warranties, at
its discretion, but any changes will not be retroactive (that is, the warranty
terms in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in
the following table. Please also have your Dell service tag number or order
number available.
Individual Home Consumers; Home Office and
Small
Business Customers:
Canada Only
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value Added Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government or Education Customers, or
Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for Individual Consumers)
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of
all other limited warranties: During the 90 days of the 90-day limited
warranty and the first year of all other limited warranties, we will repair any
Dell-branded hardware products returned to us that prove to be defective in
materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in Canada. Otherwise,
we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you on a
fee basis.
NOTE: Before you ship the product(s) to us, make sure
to back up the data on the hard drive(s) and any other storage device(s) in
the product(s). Remove any confidential, proprietary or personal
information, removable media, such as floppy disks, CDs, or PC Cards. We are
not responsible for any of your confidential, proprietary or personal
information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited
warranties: We will replace any defective part with new or refurbished
parts, if we agree that it needs to be replaced. When you contact us, we will
require a valid credit card number at the time you request a replacement part,
but we will not charge you for the replacement part as long as you return the
original part to us within thirty days after we ship the replacement part to
you. If we do not receive the original part within thirty days, we will charge
to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada.
Otherwise, we will ship the part freight collect. We will also include a prepaid
shipping container with each replacement part for your use in returning the
replaced part to us.
NOTE: Before you replace parts, make sure to back up
the data on the hard drive(s) and any other storage device(s) in the
product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under
the terms of the service contract. Please refer to that contract for details on
how to obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased
through us a service contract with one of our third-party service providers,
please refer to that contract (mailed to you with your invoice) for details on
how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished
parts and systems are parts or systems that have been returned to Dell, some of
which were never used by a customer. All parts and systems are inspected and
tested for quality.
Replacement parts and systems are covered for the remaining period of the
limited warranty for the product you bought. Dell owns all parts removed from
repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied
with the service you receive under this limited warranty, please let us know. We
have found that the best way to resolve issues regarding our limited warranty is
to work together. If, after those discussions, you are still not satisfied, we
believe arbitration is the most expeditious way to resolve your concerns.
Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR
OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY,
COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising
from or relating to this limited warranty, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this
limited warranty (including, to the full extent permitted by applicable law,
relationships with third parties), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in
effect (available via the Internet at www.arb-forum.com/, or via
telephone at 1-800-474-2371). The arbitration will be limited solely to the
dispute or controversy between you and Dell. Any award of the arbitrator(s)
shall be final and binding on each of the parties, and may be entered as a
judgment in any court of competent jurisdiction. Information may be obtained and
claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner
transfers ownership of the system and records the transfer with us. The limited
warranty on Dell-branded memory may not be transferred. You may record your
transfer by going to our website:
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
If you are a Home Office, Small, Medium, Large, or Global Commercial
Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you are a Government, Education, or Healthcare Customer, or an
Individual Home Consumer who purchased through an Employee Purchase Program,
go to www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.
If you are an end-user customer who bought new products directly from Dell,
you may return them to Dell up to 30 days after you receive them for a refund or
credit of the product purchase price. If you are an end-user customer who bought
reconditioned or refurbished products from Dell, you may return them to Dell
within 14 days after the date of invoice for a refund or credit of the product
purchase price. In either case, the refund or credit will not include any
shipping and handling charges shown on your invoice and will be subject to a
fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you
are an organization that bought the products under a written agreement with
Dell, the agreement may contain different terms for the return of products than
specified by this policy.
To return products, you must call Dell Customer Service at 1-800-387-5759 to
receive a Credit Return Authorization Number. To expedite the process of your
refund or credit, Dell expects you to return the products to Dell in their
original packaging within five days of the date that Dell issues the Credit
Return Authorization Number. You must also prepay shipping charges and insure
the shipment or accept the risk of loss or damage during shipment. You may
return software for a refund or credit only if the sealed package containing the
floppy disk(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, floppy disk(s), CD(s), power cables, and
other items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either application or operating
system software that has been installed by Dell, the whole system must be
returned, along with any media and documentation that may have been included in
the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage
products. It also does not apply to products purchased through Dell's Software
and Peripherals division. For those products, please instead refer to Dell's
Software and Peripheral's then-current return policy (see the following section,
"Dell Software and Peripherals (Canada Only)").
Similar to other resellers of software and peripherals, Dell does not warrant
third-party products. Third-party software and peripheral products are covered
by the warranties provided by the original manufacturer or publisher only. Third
party manufacturer warranties vary from product to product. Consult your product
documentation for specific warranty information. More information may also be
available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do
not specifically test or guarantee that all of the products we offer work with
any or all of the various models of Dell computers, nor do we test or guarantee
all of the products we sell on the hundreds of different brands of computers
available today. If you have questions about compatibility, we recommend and
encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products
(products for which Dell is listed as the manufacturer) such as monitors,
batteries, memory, docking stations, and projectors). To determine which limited
warranty applies to the product you purchased, see the Dell invoice and/or the
product documentation that accompanied your product. Descriptions of Dell's
limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals
products directly from a Dell company, you may return Dell Software and
Peripherals products that are in as-new condition to Dell up to 30 days from the
date of invoice for a refund of the product purchase price if already paid. This
refund will not include any shipping and handling charges shown on your invoice;
you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to
receive a Credit Return Authorization Number. You must ship the Dell Software
and Peripherals products back to Dell in their original manufacturer's packaging
(which must be in as-new condition), prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new
condition, software products must be unopened, and all of the manuals, floppy
disk(s), CD(s), power cables, and other items included with a product must be
returned with it.
Dell Computer Corporation ("Dell") warrants to the end user in accordance
with the following provisions that its branded hardware products, purchased by
the end user from a Dell company or an authorized Dell distributor in Latin
America or the Caribbean, will be free from defects in materials, workmanship,
and design affecting normal use, for a period of one year from the original
purchase date. Products for which proper claims are made will, at Dells option,
be repaired or replaced at Dells expense. Dell owns all parts removed from
repaired products. Dell uses new and reconditioned parts made by various
manufacturers in performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use, or maintenance; actions or modifications by
unauthorized third parties or the end user; accidental or willful damage; or
normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell
point of sale within the guarantee period. The end user must always supply proof
of purchase, indicating name and address of the seller, date of purchase, model
and serial number, name and address of the customer, and details of symptoms and
configuration at the time of malfunction, including peripherals and software
used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a
warranted defect, Dell will make arrangements and pay for ground freight and
insurance to and from Dells repair/replacement center. The end user must ensure
that the defective product is available for collection properly packed in
original or equally protective packaging together with the details listed above
and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as
explicitly stated above, and this Guarantee is given in place of all other
guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end users sole and exclusive
remedy against Dell or any of its affiliates, and neither Dell nor any of its
affiliates shall be liable for loss of profit or contracts, or any other
indirect or consequential loss arising from negligence, breach of contract, or
howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the
end user against and/or any rights resulting from other contracts concluded by
the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul -RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11°Piso
Col. Lomas Altas
11950 México, D.F.
DELL Products, Raheen Industrial Estate, Limerick, Ireland (DELL) warrants to
the end-user in accordance with the following provisions that its branded
hardware products, purchased by the end-user from a DELL company or an
authorized DELL distributor, in the European Union, Norway or Switzerland, will
be free from defects in materials, workmanship and design affecting normal use,
for a period of one year as of the original purchase date. Products for which
proper claims are made will, at DELLs option, be repaired or replaced at DELLs
expense.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use or maintenance; actions or modifications by
unauthorized third parties or the end-user; accidental or willful damage or
normal wear and tear.
Making a claim
Claims must be made in the European Union, Norway or Switzerland, by
contacting the point of sale or any DELL office within the guarantee period. The
end-user must always supply proof of purchase, indicating name and address of
the seller, date of purchase, model and serial number, name and address of the
customer and details of symptoms and configuration at time of malfunction,
including peripherals and software used. Otherwise, DELL may refuse the
guarantee claim. Upon diagnosis of a warranted defect, DELL will make
arrangements, and pay for ground freight and insurance to and from DELL repair/
replacement center. End-user must ensure defective product is available for
collection properly packed in original or equally protective packaging together
with details listed above and the return number provided to the end-user by
DELL.
Limitation and Statutory Rights
DELL makes no other warranty, guarantee or like statement other than as
explicitly stated above and this Guarantee is given in place of all other
guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end-users sole and exclusive
remedy against DELL or any of its affiliates, and neither DELL nor any of its
affiliates shall be liable for loss of profit or contracts, or any other
indirect or consequential loss arising from negligence, breach of contract, or
howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the
end-user against and/or any rights resulting from other contracts concluded by
the end-user with DELL and/or any other seller.
