COMMON SYMPTOMS |
WHAT YOU SEE |
POSSIBLE SOLUTIONS |
| No Video/ Power
LED off |
No picture, display’s dead. |
- Check connection integrity
- Electric outlet verification
|
| No Video/ Power
LED on |
No picture or no brightness |
- Increase brightness & contrast controls
- Perform display self test feature check
- Check for bent or broken pins on the signal cable
- Make sure the correct video input source is
selected
|
| Poor Focus |
Picture is fuzzy, blurry or ghosting |
- Push Auto key
- Adjust Phase and Clock controls via OSD
- Eliminate video extension cables
- Perform display reset
- Decrease brightness & contrast controls
- Lower video resolution or increase font size
|
| Shaky/Jittery Video |
Wavy picture or fine movement |
- Push Auto key
- Adjust Phase and Clock controls via OSD
- Perform display reset
|
| Missing Pixels |
LCD screen has spots |
- Cycle power
on-off
- These are some pixels that are permanently off
and is normal in LCD technology
|
| Stuck-on
Pixels |
LCD screen
has bright spots |
- Cycle power on-off
- These are some pixels that are permanently on and is normal in LCD technology
|
| Brightness Problems |
Picture too dim or too bright |
- Perform display reset
- Adjust brightness & contrast controls
|
| Geometric Distortion |
Screen not centered correctly |
- Push Auto key
- Adjust the centering controls
- Perform display reset
- Ensure display is in proper video mode
|
| Horizontal/Vertical Lines |
Screen has one or more lines |
- Perform display reset
- Adjust Phase and Clock controls via
OSD
- Push Auto key
- Perform display self test feature check
- Check for bent or broken pins
|
| Sync Problems |
Screen is scrambled or appears
torn |
- Adjust Phase and Clock controls via
OSD
- Push Auto key
- Perform display self test feature check
- Check for bent or broken pins
- If using Microsoft® Windows®, boot up in the "safe mode"
|
| LCD Scratched |
Screen has scratches or smudges |
- Turn display off and clean the screen
|
| Safety Related Issues |
Visible signs of smoke or sparks |
- Do not perform any troubleshooting steps
- Display needs to be replaced
|
| Intermittent Problems |
Display
malfunctions on & off |
- Ensure display is in proper video mode
- Ensure video cable connection is secure
- Perform display reset
- Perform display self test feature check
|
