These terms and conditions ("Agreement") apply to your purchase of computer
systems and/or related products and/or services and support sold in the United
States ("Product") by the Dell entity named on the invoice or acknowledgement
("Dell") provided to you. By accepting delivery of the Product, you accept and
are bound to the terms and conditions of this Agreement. If you do not wish
to be bound by this Agreement, you must notify Dell immediately and return your
purchase pursuant to Dell's Total Satisfaction Return Policy.
(See: http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen
for our contact information.) If returned, Product(s) must remain in the boxes
in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I) YOU HAVE A
SEPARATE PURCHASE AGREEMENT WITH DELL, IN WHICH CASE THE SEPARATE AGREEMENT
SHALL GOVERN; OR (II) OTHER DELL TERMS AND CONDITIONS APPLY TO THE TRANSACTION.
Other Documents.
This Agreement may NOT be altered, supplemented, or amended
by the use of any other document(s) unless otherwise agreed to in a written
agreement signed by both you and Dell. If you do not receive an invoice or acknowledgement
in the mail, via e-mail, or with your Product, information about your purchase
may be obtained at http://support.dell.com/dellcare/Invoice.aspx or by
contacting your sales representative.
Payment Terms; Orders; Quotes; Interest.
Payment terms are within Dell's sole discretion, and, unless
otherwise agreed to by Dell, payment must be made at the time of purchase. Payment
for Product may be made by credit card, wire transfer, or some other prearranged
payment method. Dell may invoice parts of an order separately. Your order is
subject to cancellation by Dell, at Dell's sole discretion. Unless you and Dell
have agreed to a different discount, Dell's standard pricing policy for Dell™-branded
systems, which include both hardware and services in one discounted price, allocates
the discount off list price applicable to the service portion of the system
to be equal to the overall calculated percentage discount off list price on
the entire system. Dell is not responsible for pricing, typographical, or other
errors, in any offer by Dell and reserves the right to cancel any orders resulting
from such errors.
Shipping Charges; Taxes; Title; Risk of Loss.
Shipping and handling are additional unless otherwise expressly
indicated at the time of sale. Loss or damage that occurs during shipping by
a carrier selected by Dell is Dell's responsibility. Loss or damage that occurs
during shipping by a carrier selected by you is your responsibility. You must
notify Dell within 30 days of the date of your invoice or acknowledgement if
you believe any part of your purchase is missing, wrong or damaged. Unless you
provide Dell with a valid and correct tax exemption certificate applicable to
your purchase of Product and the Product ship-to location, you are responsible
for sales and other taxes associated with the order. Shipping dates are estimates
only. Title to software will remain with the applicable licensor(s).
Warranties.
THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE PRODUCT
CAN BE FOUND AT http://www.dell.com/policy/legal/warranty.htm OR IN THE
DOCUMENTATION DELL PROVIDES WITH THE PRODUCT. DELL MAKES NO WARRANTIES FOR SERVICE,
SOFTWARE, OR NON-DELL BRANDED PRODUCT. SUCH PRODUCT IS PROVIDED BY DELL "AS
IS." WARRANTY AND SERVICE FOR NON-DELL BRANDED PRODUCT, IF ANY, IS PROVIDED
BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS WARRANTIES
EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE
DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT. WARRANTIES AND SERVICE
WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND
SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED
OR SERVICED.
Software.
All software is provided subject to the license agreement that
is part of the software package and you agree that you will be bound by such
license agreement.
Return Policies; Exchanges.
New
and refurbished Product that you purchase directly from Dell (and not a third
party) you may return or exchange only in accordance with Dell's return policy
in effect on the date of the invoice or acknowledgement. Any returns or exchanges
will be made in accordance with Dell's exchange policies in effect on the date
of the return or exchange. You must contact us directly before you attempt to
return Product to obtain a Return Material Authorization Number for you to include
with your return. You must return Product to us in their original or equivalent
packaging. You are responsible for risk of loss, shipping and handling fees
for returning or exchanging Product. Additional fees may apply. Dell's return
policy for Dell-branded Product can be found at: http://www.dell.com/policy/legal/warranty.htm.
Non-Dell branded software and peripheral return policies can be found at: http://rcommerce.us.dell.com/rcomm/include/dw_policies.htm.
Refurbished
Product return policies can be found at: http://www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm.
If you fail to follow the return or exchange instructions and policies provided
by Dell, Dell is not responsible whatsoever for Product that is lost, damaged,
modified or otherwise processed for disposal or resale. If you are returning
all components in an order, you will be credited the full amount paid for the
order. At Dell's discretion, credit for partial returns may be less than invoice
or individual component prices due to bundled or promotional pricing.
Changed or Discontinued Product.
Dell's policy is one of ongoing update and revision. Dell may
revise and discontinue Product at any time without notice to you and this may
affect information saved in your online "cart." Dell will ship Product that
has the functionality and performance of the Product ordered, but changes between
what is shipped and what is described in a specification sheet or catalog are
possible. Parts used in repairing or servicing Product may be new, equivalent-to-new,
or reconditioned.
Service and Support.
Service offerings may vary from Product to Product. If you purchase
optional services and support from Dell, Dell and/or your third-party service
provider will provide such service and support to you in the United States in
accordance with the terms and conditions located at http://www.dell.com/us/en/gen/services/service_service_contracts.htm
or as mailed to you. You may contact Dell for more information, see http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen
for contact information. Dell and/or the third-party service provider may at
their discretion, revise their general and optional service and support programs
and the terms and conditions that govern them without prior notice to you. Dell
has no obligation to provide service or support until Dell has received full
payment for the Product or service/support contract you purchased. Dell is not
obligated to provide service or support you purchase through a third party and
not Dell.
Limitation of Liability.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH
HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE
FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE,
OR THE PROVISION OF SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN,
DELL WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE
DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM
BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE
OF PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE
THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. NOTWITHSTANDING ANYTHING IN
THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT SHALL
APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE. DELL IS NOT LIABLE
TO YOU FOR WARRANTIES, SUPPORT, OR SERVICE MADE BY OR PURCHASED FROM A THIRD
PARTY AND NOT DIRECTLY FROM DELL. DELL IS NOT RESPONSIBLE FOR REPRESENTATIONS
OR OMISSIONS MADE BY A THIRD PARTY.
Applicable Law; Not For Resale or Export.
You agree to comply with all applicable laws and regulations
of the various states and of the United States. You agree and represent that
you are buying only for your own internal use only, and not for resale or export.
Dell has separate terms and conditions governing resale of Product by third
parties and transactions outside the United States. Terms and conditions for
resale are located at: http://www.dell.com/policy/legal/termsofsale.htm.
Governing Law.
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED
BY THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.
Headings.
The section headings used herein are for convenience of reference
only and do not form a part of these terms and conditions, and no construction
or inference shall be derived there from.
Binding Arbitration.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT,
OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY,
COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL,
its agents, employees, principals, successors, assigns, affiliates (collectively
for purposes of this paragraph, "Dell") arising from or relating to this Agreement,
its interpretation, or the breach, termination or validity thereof, the relationships
which result from this Agreement (including, to the full extent permitted by
applicable law, relationships with third parties who are not signatories to
this Agreement), Dell's advertising, or any related purchase SHALL BE RESOLVED
EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL
ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available
via the Internet at http://www.arb-forum.com, or via telephone at 1-800-474-2371).
The arbitration will be limited solely to the dispute or controversy between
customer and Dell. NEITHER CUSTOMER NOR DELL SHALL BE ENTITLED TO JOIN OR CONSOLIDATE
CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE
OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This transaction
involves interstate commerce, and this provision shall be governed by the Federal
Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall
be final and binding on each of the parties, and may be entered as a judgment
in any court of competent jurisdiction. Dell will be responsible for paying
any arbitration filing fees and fees required to obtain a hearing to the extent
such fees exceed the amount of the filing fee for initiating a claim in the
court of general jurisdiction in the state in which you reside. Each party shall
pay for its own costs and attorneys' fees, if any. However, if any party prevails
on a statutory claim that affords the prevailing party attorneys' fees, or if
there is a written agreement providing for fees, the Arbitrator may award reasonable
fees to the prevailing party, under the standards for fee shifting provided
by law. Information may be obtained and claims may be filed with the NAF at
P.O. Box 50191, Minneapolis, MN 55405. (REV 4/04)
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
Dell-branded hardware products purchased in the U.S. come with either a 90-day,
1-year, 2-year, 3-year, or 4-year limited warranty depending on the product
purchased. To determine which warranty came with your hardware product(s), see
your packing slip or invoice.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our
end-user customer's—Dell-branded hardware products, including Dell-branded
peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, third-party software,
or the reloading of software
Non-Dell-branded and Solution Provider Direct products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems
with electrical power
Servicing not authorized by Dell
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to
perform preventive maintenance
Problems caused by using accessories, parts, or components
not supplied by Dell
Products with missing or altered Service Tags or serial numbers
Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY
AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION,
ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT
BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL
BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A
CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip
or invoice, except for the following Dell-branded hardware:
Portable computer batteries carry a 1-year limited warranty.
Projector lamps carry a 90-day limited warranty.
Memory carries a lifetime limited warranty.
Monitors carry the longer of either a 3-year limited warranty or the remainder
of the warranty for the Dell™ computer to which the monitor will be connected.
PDAs, MP3 players, earphones, remote inline controls, and AC adapters carry
a 1-year limited warranty.
Other add-on hardware carries the longer of either a 1-year limited warranty
for new parts and a 90-day limited warranty for reconditioned parts or, for
both new and reconditioned parts, the remainder of the warranty for the Dell
computer on which such parts are installed.
The limited warranty on all Dell-branded products begins on the date of the
packing slip or invoice. The warranty period is not extended if we repair or
replace a warranted product or any parts. Dell may change the availability of
limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in
the following table. Please also have your Dell Service Tag or order number
available.
Individual Home Consumers who purchased through an Employee
Purchase Program:
Technical Support and Customer Service
1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service
1-800-456-3355
Medium, Large, or Global Commercial Customers, Healthcare
Customers, and Value-Added Resellers (VARs):
Technical Support and Customer Service
1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service
1-800-234-1490
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of
all other limited warranties:During the 90 days of the 90-day limited warranty and the first year
of all other limited warranties, we will repair any Dell-branded hardware products
returned to us that prove to be defective in materials or workmanship. If we
are not able to repair the product, we will replace it with a comparable product
that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the shipment
or accept the risk if the product is lost or damaged in shipment. We will return
the repaired or replacement products to you. We will pay to ship the repaired
or replaced products to you if you use an address in the United States (excluding
Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the
product to you freight collect.
If we determine that the product is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you
on a fee basis.
NOTE: Before you ship the product(s) to us, make
sure to back up the data on the hard drive(s) and any other storage device(s)
in the product(s). Remove any confidential, proprietary, or personal information
and removable media such as floppy disks, CDs, or PC Cards. We are not responsible
for any of your confidential, proprietary, or personal information; lost or
corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited
warranty, we will replace any defective part with new or refurbished parts,
if we agree that it needs to be replaced. When you contact us, we will require
a valid credit card number at the time you request a replacement part, but we
will not charge you for the replacement part as long as you return the original
part to us within 30 days after we ship the replacement part to you. If we do
not receive the original part within 30 days, we will charge to your credit
card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we
will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back
up the data on the hard drive(s) and any other storage device(s) in the product(s).
We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under
the terms of the service agreement. Please refer to that contract for details
on how to obtain service.
If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract for details on how to obtain
service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished
parts and systems are parts or systems that have been returned to Dell, some
of which were never used by a customer. All parts and systems are inspected
and tested for quality. Replacement parts and systems are covered for the remaining
period of the limited warranty for the product you bought. Dell owns all parts
removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited warranty
on Dell-branded memory may not be transferred. You may record your transfer
by going to Dell's website:
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer,
go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
If you are a Government, Education, or Healthcare Customer, or an Individual
Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative
or call 1-800-624-9897.
All requests to transfer ownership are at Dell's sole discretion. All such
transfers will be subject to the terms and conditions of the original service
or limited warranty agreement and Dell's terms and conditions of sale located
at www.dell.com. Dell cannot guarantee the authenticity of the products,
limited warranties, service or support, or the accuracy of the listings of products
you purchase from a third party.
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you are satisfied
with your purchases. That is why we offer a Total Satisfaction return policy
for most products that you, the end-user customer, purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly
from Dell for a credit or a refund of the purchase price paid, less shipping
and handling and applicable return fees as follows:
New Hardware Products and
Accessories — Unless you have a separate agreement with Dell, all
hardware, accessories, peripherals, parts, and unopened software still in its/their
sealed package, excluding
the products listed below, may be returned within twenty-one (21) days
from the date on the packing slip or invoice.
Exclusions from the foregoing return policy:
New Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™
products (excluding PowerVault 160T tape libraries) may be returned within
thirty (30) days from the date on the packing slip or invoice, except that
new PowerEdge SC servers and n series products purchased
from the Small and Medium Business Sales Division may only be returned within
fourteen (14) days from the date on the packing slip or invoice.
Application software or an operating system that has been installed by Dell
may not be returned unless you return the entire computer under the 21-day
return policy, if applicable to your purchase (if not applicable to your purchase,
you may not return application software or an operating system).
Nondefective third-party and Dell-branded software, peripheral, electronics
and accessory products (for example: televisions, printers, projectors, MP3
players, PDAs, battery chargers, un-preinstalled third-party software, wireless
cards/access points/routers), including but not limited to those sold by or
through Dell's "Software & Peripherals" or "Electronics & Accessories"
groups, may be returned within twenty-one (21) days from the date on the packing
slip or invoice, but a fifteen percent (15%) return fee may be deducted from
any refund or credit.
Dell | EMC storage products, EMC-branded products, Unisys-branded products,
PowerVault 160T tape libraries, enterprise software, non-Dell-branded enterprise
products, software and/or software licenses, or any
non-Dell-customized hardware and/or software product(s) may not be returned
at any time.
Reconditioned or Refurbished
Dell-Branded Hardware Products and Parts — All reconditioned or
refurbished PowerEdge, PowerConnect, and PowerVault products may be returned
within thirty (30) days from the date on the packing slip or invoice. All other
reconditioned or refurbished Dell-branded hardware products and parts may be
returned within fourteen (14) days of the date on the packing slip or invoice.
How to Return —To return products, e-mail or call Dell customer service to receive a
Credit Return Authorization Number within the return policy period applicable
to the product you want to return. You must obtain a Credit Return Authorization
Number in order to return the product. See "Contacting Dell" or "Getting Help"
in your customer documentation (or go to www.dell.com/us/en/gen/contact.htm)
to find the appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell
issues the Credit Return Authorization Number. You must also return the products
to Dell in their original packaging, in as-new condition along with any media,
documentation, and all other items that were included in the original shipment,
prepay shipping charges, and insure the shipment or accept the risk of loss
or damage during shipment.
NOTE: Before you ship the product(s) to us, make
sure to back up the data on the hard drive(s) and any other storage device(s)
in the product(s). Remove any confidential, proprietary, or personal information
and removable media such as floppy disks, CDs, or PC Cards. We are not responsible
for any of your confidential, proprietary, or personal information; lost or
corrupted data; or damaged or lost removable media.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
Dell-branded hardware products purchased in Canada come with either a 90-day,
1-year, 2-year, 3-year, or 4-year limited warranty depending on the product
purchased. To determine which warranty came with your hardware product(s), see
your packing slip or invoice.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our
end-user customer's—Dell-branded hardware products, including Dell-branded
peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, or the reloading
of the software
Non–Dell-branded and Solution Provider Direct products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems
with electrical power
Servicing not authorized by Dell
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to
perform preventive maintenance
Problems caused by using accessories, parts, or components
not supplied by Dell
Products with missing or altered Service Tags or serial numbers
Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS
AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN
THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS
WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS,
OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE,
THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES,
FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE.
OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT
IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip
or invoice, except that the limited warranty on Dell-branded batteries lasts
only 1 year and the limited warranty on the lamps for Dell-branded projectors
lasts only 90 days. The limited warranty begins on the date of the packing slip
or invoice. The warranty period is not extended if we repair or replace a warranted
product or any parts. Dell may change the terms and availability of limited
warranties, at its discretion, but any changes will not be retroactive (that
is, the warranty terms in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in
the following table. Please also have your Dell Service Tag or order number
available.
Individual
Home Consumers; Home Office and Small Business Customers:
Canada
Only
Technical Support
and Customer Service
1-800-847-4096
Medium,
Large, and Global Commercial Customers; Government, Education, and Healthcare
Customers; and Value-Added Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government
or Education Customers, or Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
(Extension 8221 for Individual Consumers)
Dell-Branded
Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of
all other limited warranties: During the 90 days of the 90-day limited warranty
and the first year of all other limited warranties, we will repair any Dell-branded
hardware products returned to us that prove to be defective in materials or
workmanship. If we are not able to repair the product, we will replace it with
a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the shipment
or accept the risk if the product is lost or damaged in shipment. We will return
the repaired or replacement products to you. We will pay to ship the repaired
or replaced products to you if you use an address in Canada. Otherwise, we will
ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you
on a fee basis.
NOTE: Before you ship the product(s) to us, make
sure to back up the data on the hard drive(s) and any other storage device(s)
in the product(s). Remove any confidential, proprietary, or personal information
and removable media such as floppy disks, CDs, or PC Cards. We are not responsible
for any of your confidential, proprietary, or personal information; lost or
corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties:
We will replace any defective part with new or refurbished parts, if we agree
that it needs to be replaced. When you contact us, we will require a valid credit
card number at the time you request a replacement part, but we will not charge
you for the replacement part as long as you return the original part to us within
30 days after we ship the replacement part to you. If we do not receive the
original part within 30 days, we will charge to your credit card the then-current
standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise,
we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back
up the data on the hard drive(s) and any other storage device(s) in the product(s).
We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under
the terms of the service contract. Please refer to that contract for details
on how to obtain service. Dell's service contracts can be found online at www.dell.ca
or by calling Customer Care at 1-800-847-4096. If you purchased through
us a service contract with one of our third-party service providers, please
refer to that contract (mailed to you with your packing slip or invoice) for
details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished
parts and systems are parts or systems that have been returned to Dell, some
of which were never used by a customer. All parts and systems are inspected
and tested for quality. Replacement parts and systems are covered for the remaining
period of the limited warranty for the product you bought. Dell owns all parts
removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers
ownership of the system and records the transfer with us. The limited warranty
on Dell-branded memory may not be transferred. You may record your transfer
by going to Dell's website.
For Canada-purchased computers (in-country transfers) and to transfer from
one customer to another, go to www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
For out-of-country transfers (outside of the original country of purchase),
go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer
customers) or 1-800-326-9463 (Corporate Commercial or Government customers).
All requests to transfer ownership are at Dell's sole discretion. All such
transfers will be subject to the terms and conditions of the original service
or limited warranty agreement and Dell's terms and conditions of sale located
at www.dell.com. Dell cannot guarantee the authenticity of the products,
limited warranties, service or support, or the accuracy of the listings of products
you purchase from a third party.
Total Satisfaction Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell,
you may return them to Dell up to 30 days after you receive them for a refund
or credit of the product purchase price. If you are an end-user customer who
bought reconditioned or refurbished products from Dell, you may return them
to Dell within 14 days after the date on the packing slip or invoice for a refund
or credit of the product purchase price. In either case, the refund or credit
will not include any shipping and handling charges shown on your packing slip
or invoice and will be subject to a fifteen percent (15%) restocking fee, unless
otherwise prohibited by law. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different terms
for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to
receive a Credit Return Authorization Number. To expedite the process of your
refund or credit, Dell expects you to return the products to Dell in their original
packaging within 5 days of the date that Dell issues the Credit Return Authorization
Number. You must also prepay shipping charges and insure the shipment or accept
the risk of loss or damage during shipment. You may return software for a refund
or credit only if the sealed package containing the diskette(s) or CD(s) is
unopened. Returned products must be in as-new condition, and all of the manuals,
diskette(s), CD(s), power cables, and other items included with a product must
be returned with it. For customers who want to return, for refund or credit
only, either application or operating system software that has been installed
by Dell, the whole system must be returned, along with any media and documentation
that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC
storage products. It also does not apply to products purchased through Dell's
Software and Peripherals division. For those products, please instead refer
to Dell's Software and Peripheral's then-current return policy (see the following
section, "Dell Software and Peripherals [Canada Only]").
Dell™ Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant
third-party products. Third-party software and peripheral products are covered
by the warranties provided by the original manufacturer or publisher only. Third-party
manufacturer warranties vary from product to product. Consult your product documentation
for specific warranty information. More information may also be available from
the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we
do not specifically test or guarantee that all of the products we offer work
with any or all of the various models of Dell computers, nor do we test or guarantee
all of the products we sell on the hundreds of different brands of computers
available today. If you have questions about compatibility, we recommend and
encourage you to contact the third-party software and peripheral product manufacturer
or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products
(products for which Dell is listed as the manufacturer) such as monitors, batteries,
memory, docking stations, and projectors. To determine which limited warranty
applies to the product you purchased, see the Dell packing slip or invoice and/or
the product documentation that accompanied your product. Descriptions of Dell's
limited warranties are described in preceding sections.
1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)
Guarantee
Dell Inc. ("Dell") warrants to the end user in accordance with the following
provisions that its branded hardware products, purchased by the end user from
a Dell company or an authorized Dell distributor in Latin America or the Caribbean,
will be free from defects in materials, workmanship, and design affecting normal
use, for a period of 1 year from the original purchase date. Products for which
proper claims are made will, at Dell's option, be repaired or replaced at Dell's
expense. Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing repairs and
building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate
installation, use, or maintenance; actions or modifications by unauthorized
third parties or the end user; accidental or willful damage; or normal wear
and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell
point of sale within the guarantee period. The end user must always supply proof
of purchase, indicating name and address of the seller, date of purchase, model
and serial number, name and address of the customer, and details of symptoms
and configuration at the time of malfunction, including peripherals and software
used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a warranted
defect, Dell will make arrangements and pay for ground freight and insurance
to and from Dell's repair/replacement center. The end user must ensure that
the defective product is available for collection properly packed in original
or equally protective packaging together with the details listed above and the
return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly
stated above, and this Guarantee is given in place of all other guarantees whatsoever,
to the fullest extent permitted by law. In the absence of applicable legislation,
this Guarantee will be the end user's sole and exclusive remedy against Dell
or any of its affiliates, and neither Dell nor any of its affiliates shall be
liable for loss of profit or contracts, or any other indirect or consequential
loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the
end user against and/or any rights resulting from other contracts concluded
by the end user with Dell and/or any other seller.
Dell World Trade LP One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10) Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
WARNING: Use of controls, adjustments,
or procedures other than those specified in this documentation may result
in exposure to shock, electrical hazards, and/or mechanical hazards.
Read and follow these instructions when connecting
and using your computer display:
To help avoid damaging your computer, be sure
that the voltage selection switch on the power supply is set to match the
alternating current (AC) power available at your location:
115 volts (V)/60 hertz (Hz) in most of North
and South America and some Far Eastern countries such as Japan, South Korea,
and Taiwan.
230 V/50 Hz in most of Europe, the Middle
East, and the Far East
Also be sure that your display is electrically
rated to operate with the AC power available in your location.
Never insert anything metallic into the display
openings. Doing so may create the danger of electric shock.
To avoid electric shock, never touch the inside
of the display. Only a qualified technician should open the display's case.
Never use your display if the power cable
has been damaged. Do not allow anything to rest on the power cable, and keep
the cable away from where people could trip over it.
Be sure to hold the plug, not the cable, when
disconnecting the display from an electric socket.
Openings in the display cabinet are provided
for ventilation. To prevent overheating, these openings should not be blocked
or covered. Also, avoid using the display on a bed, sofa, rug, or other soft
surface. Doing so may block the ventilation openings in the bottom of the
cabinet. If you put the display in a bookcase or some other enclosed space,
be sure to provide adequate ventilation.
Put your display in a location with low humidity
and a minimum of dust. Avoid places like damp basement or dusty hallways.
Do not expose the display to rain or use it
near water (in kitchens, next to swimming pools, etc.). If the display accidentally
gets wet, unplug it and contact an authorized dealer immediately. You can
clean the display with a damp cloth when necessary, but be sure to unplug
the display first.
Place the display on a solid surface and treat
it carefully. The screen is made of glass and can be damaged if dropped or
sharply hit.
Locate your display near an easily accessible
electric outlet.
If your display does not operate normally
- in particular, if there are any unusual sounds or smells coming from it
- unplug it immediately and contact an authorized dealer or service center.
Do not attempt to remove the back cover, as
you will be exposed to a shock hazard. The back cover should only be removed
by qualified service personnel.
High temperatures can cause problems. Don't
use your display in direct sunlight, and keep it away from heaters, stoves,
fireplaces, and other sources of heat.
Unplug the display when it is going to be
left unused for an extended period of time.
Unplug your display from the electric outlet
before any service.
To contact Dell electronically, you can access the following websites:
www.dell.com
support.dell.com (technical support)
premiersupport.dell.com (technical support for educational, government,
healthcare, and medium/large business customers, including Premier, Platinum,
and Gold customers)
For specific web addresses for your country, find the appropriate country section
in the table below.
NOTE: Toll-free numbers
are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers,
and codes provided in the following table. If you need assistance in determining
which codes to use, contact a local or an international operator.
Country (City)
International Access Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
E-mail: us_latin_services@dell.com
E-mail for desktop and portable computers:
la-techsupport@dell.com
E-mail for servers and EMC:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
Sales
0-810-444-3355
Aruba
General Support
toll-free: 800-1578
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
E-mail (Australia): au_tech_support@dell.com
E-mail (New Zealand): nz_tech_support@dell.com
Home and Small Business
1-300-655-533
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Technical Support (portables and desktops)
toll-free: 1-300-655-533
Technical Support (servers and workstations)
toll-free: 1-800-733-314
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical Support
0660 8779
Switchboard
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/
Technical Support
02 481 92 88
Technical Support Fax
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br
Customer Support, Technical Support
0800 90 3355
Technical Support Fax
51 481 5470
Customer Care Fax
51 481 5480
Sales
0800 90 3390
British Virgin Islands
General Support
toll-free: 1-866-278-6820
Brunei
Country Code: 673
Customer Technical Support (Penang, Malaysia)
604 633 4966
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Canada (North York, Ontario)
International Access Code: 011
Online Order Status: www.dell.ca/ostatus
AutoTech (automated technical support)
toll-free: 1-800-247-9362
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Cayman Islands
General Support
1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales, Customer Support, and Technical Support
toll-free: 1230-020-4823
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn
Technical Support E-mail: cn_support@dell.com
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
818 1350
Technical Support (Dell™ Dimension™ and Inspiron™)
toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™, and Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, printers, switches, routers, and
so on)
toll-free: 800 858 2920
Customer Care
toll-free: 800 858 2060
Customer Care Fax
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Tech Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
E-mail: support.euro.dell.com/dk/da/emaildell/
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fi/fi/emaildell/
Technical Support
09 253 313 60
Customer Care
09 253 313 38
Fax
09 253 313 99
Switchboard
09 253 313 00
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
Technical Support
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Technical Support
06103 766-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Greece
International Access Code: 00
Country Code: 30
Website: support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
General Support
toll-free: 1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Hong Kong
International Access Code: 001
Country Code: 852
Website: support.ap.dell.com
Technical Support E-mail: apsupport@dell.com
Technical Support (Dimension and Inspiron)
2969 3188
Technical Support (OptiPlex, Latitude, and Dell Precision)
2969 3191
Technical Support (PowerApp™, PowerEdge™, PowerConnect™,
and PowerVault™)
2969 3196
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
2969 3105
India
Technical Support
1600 33 8045
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Technical Support
1850 543 543
U.K. Technical Support (dial within U.K. only)
0870 908 0800
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care
1850 200 982
Corporate Customer Care (dial within U.K. only)
0870 907 4499
Ireland Sales
01 204 4444
U.K. Sales (dial within U.K. only)
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Jamaica
General Support (dial from within Jamaica only)
1-800-682-3639
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Technical Support (servers)
toll-free: 0120-198-498
Technical Support outside of Japan (servers)
81-44-556-4162
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and Inspiron)
81-44-520-1435
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-free:0120-198-433
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)
81-44-556-3894
Technical Support (PDAs, projectors, printers, routers)
toll-free: 0120-981-690
Technical Support outside of Japan (PDAs, projectors, printers, routers)
You have just purchased
a TCO' 99 approved and labeled product! Your choice has provided you
with a product developed for professional use. Your purchase has also
contributed to reducing the burden on the environment and also to the
further development of environmentally adapted electronics products.
Why do we have
environmentally labeled computers?
In many countries,
environmental labeling has become an established method for encouraging
the adaptation of goods and services to the environment. The main problem,
as far as computers and other electronics equipment are concerned, is
that environmentally harmful substances are used both in the products
and during their manufacture. Since it is not so far possible to satisfactorily
recycle the majority of electronics equipment, most of these potentially
damaging substances sooner or later enter nature.
There are also other
characteristics of a computer, such as energy consumption levels, that
are important from the viewpoints of both the work (internal) and natural
(external) environments. Since all methods of electricity generation
have a negative effect on the environment (e.g. acidic and climate-influencing
emissions, radioactive waste), it is vital to save energy. Electronics
equipment in offices is often left running continuously and thereby
consumes a lot of energy.
What does labeling
involve?
This product meets
the requirements for the TCO' 99 scheme which provides for international
and environmental labeling of personal computers. The labeling scheme
was developed as a joint effort by the TCO (The Swedish Confederation
of Professional Employees), Svenska Naturskyddsforeningen (The Swedish
Society for Nature Conservation) and Statens Energimyndighet (The Swedish
National Energy Administration).
Approval requirements
cover a wide range of issues: environment, ergonomics, usability, emission
of electric and magnetic fields, energy consumption and electrical and
fire safety.
The environmental
demands impose restrictions on the presence and use of heavy metals,
brominated and chlorinated flame retardants, CFCs (freons) and chlorinated
solvents, among other things. The product must be prepared for recycling
and the manufacturer is obliged to have an environmental policy which
must be adhered to in each country where the company implements its
operational policy.
The energy requirements
include a demand that the computer and/or display, after a certain period
of inactivity, shall reduce its power consumption to a lower level in
one or more stages. The length of time to reactivate the computer shall
be reasonable for the user.
Labeled products
must meet strict environmental demands, for example, in respect of the
reduction of electric and magnetic fields, physical and visual ergonomics
and good usability.
Below you will find
a brief summary of the environmental requirements met by this product.
The complete environmental criteria document may be ordered from:
TCO
Development
SE-114 94 Stockholm, Sweden
Fax: +46 8 782 92 07
Email (Internet): development@tco.se
Current
information regarding TCO' 99 approved and labeled products may
also be obtained via the Internet, using the address: http://www.tco-info.com/
Environmental Requirements
Flame retardants
Flame retardants
are present in printed circuit boards, cables, wires, casings and housings.
Their purpose is to prevent, or at least to delay the spread of fire.
Up to 30% of the plastic in a computer casing can consist of flame retardant
substances. Most flame retardants contain bromine or chloride, and those
flame retardants are chemically related to another group of environmental
toxins, PCBs. Both the flame retardants containing bromine or chloride
and the PCBs are suspected of giving rise to severe health effects,
including reproductive damage in fish-eating birds and mammals, due
to the bio-accumulative* processes. Flame retardants have been found
in human blood and researchers fear that disturbances in fetus development
may occur.
The relevant TCO'
99 demand requires that plastic components weighing more than 25 grams
must not contain flame retardants with organically bound bromine or
chlorine. Flame retardants are allowed in the printed circuit boards
since no substitutes are available.
Cadmium**
Cadmium is present
in rechargeable batteries and in the color-generating layers of certain
computer displays. Cadmium damages the nervous system and is toxic in
high doses. The relevant TCO' 99 requirement states that batteries,
the color-generating layers of display screens and the electrical or
electronics components must not contain any cadmium.
Mercury**
Mercury is sometimes
found in batteries, relays and switches. It damages the nervous system
and is toxic in high doses. The relevant TCO' 99 requirement states
that batteries may not contain any mercury. It also demands that mercury
is not present in any of the electrical or electronics components associated
with the labeled unit.
CFCs (freons)
The relevant TCO'
99 requirement states that neither CFCs nor HCFCs may be used during
the manufacture and assembly of the product. CFCs (freons) are sometimes
used for washing printed circuit boards. CFCs break down ozone and thereby
damage the ozone layer in the stratosphere, causing increased reception
on earth of ultraviolet light with increased risks e.g. skin cancer
(malignant melanoma) as a consequence.
Lead**
Lead can be found
in picture tubes, display screens, solders and capacitors. Lead damages
the nervous system and in higher doses, causes lead poisoning. The relevant
TCO' 99 requirement permits the inclusion of lead since no replacement
has yet been developed.
* Bio-accumulative
is defined as substances which accumulate within living organisms.
** Lead, Cadmium
and Mercury are heavy metals which are bio-accumulative
Energy Efficiency
The proper operation of the function
requires a computer with VESA® DPMS power management
capabilities. When used with a computer equipped with VESA®
DPMS, the display is ENERGY STAR®-compliant.
As an ENERGY
STAR®
Partner, Dell Inc. has determined that this product meets the ENERGY
STAR®
guidelines for energy efficiency.
Federal Communications Commission (FCC) Notice (U.S.
Only)
WARNING: This equipment has been
tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
Reorient or relocate receiving antenna.
Increase the separation between the equipment
and receiver.
Connect the equipment into an outlet on a
circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV
technician for help.
This device complies with Part 15 of the FCC
rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received
including interference that may cause undesired operation.
Instructions to Users: This equipment
complies with the requirements of FCC (Federal Communication Commission) equipment
provided that following conditions are met.
Power cable: Shielded power cable must be
used.
Video inputs: The input signal amplitude must
not exceed the specified level.
CAUTION:
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
CE Declaration of Conformity
CE DECLARATION OF CONFORMITY
FOR A CLASS B DIGITAL DEVICE
Directives to which conformity is declared
EMC Directives 89/336/EEC and amending directive
92/31/EEC
And
Low Voltage Directive 73/23/EEC
Standards to which conformity is declared
EN60950:2000, EN55022: 1998+A1, EN55024: 1998+A1,
EN61000-3-2: 2000, and EN61000-3-3:1995+A1
I, the undersigned, hereby declare that the equipment specified
above conforms to the above Directive(s) and standards.
Place: Chungli
Signature
Date:July 15, 2004
Ronnie Yang
Safety/EMC Manager
Canadian Regulatory Information (Canada Only)
This digital apparatus does not exceed the Class
B limits for radio noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of Communications.
Note that Canadian Department of Communications
(DOC) regulations provide, that changes or modifications not expressly approved
by Dell Inc. could void your authority to operate this equipment.
This Class B digital apparatus meets all requirements
of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numerique de la classe B respecte
toutes les exigences du Reglement sur le materiel brouilleur du Canada.
EN 55022 Compliance (Czech Republic Only)
VCCI Class B Notice (Japan Only)
This equipment complies with the limits for a Class B digital device (devices
used in or adjacent to a residential environment) and conforms to the standards
for information technology equipment that are set by the Voluntary Control
Council for Interference for preventing radio frequency interference in residential
areas.
Class B ITE
MIC Notice (South Korea Only)
B Class Device
Please note that this device has been approved
for nonbusiness purposes and may be used in any environment, including residential
areas.
Polish Center for Testing and Certification Notice
The equipment should draw power from a socket
with an attached protection circuit (a three-prong socket). All equipment
that works together (computer, monitor, printer, and so on) should have the
same power supply source.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit protection device in the
form of a fuse with a nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the power
supply cable must be removed from the power supply socket, which should be
located near the equipment and easily accessible.
A protection mark "B" confirms that
the equipment is in compliance with the protection usage requirements of standards
PN-93/T-42107 and PN-89/E-06251.
NOM Information (Mexico Only)
The following information is provided on the
device(s) described in this document in compliance with the requirements of
the official Mexican standards (NOM)
Exporter:
Dell
Inc.
One Dell Way
Round Rock , TX 78682
Importer:
Dell
Computer de México,
Paseo de la Reforma 2620, 11th Floor
Col. Lomas Altas
Mexcio DF
CP 11950
Ship
to:
Dell
Computer deMéxico,
S.A. de C.V. al Cuidado de Kuehne & Nagel
de México S. de R.I., Avenida Soles No. 55
Col. Peñn de los BaÑs, 15520
Mexico , D.F.
Supply
voltage:
100-240 VAC
Frequency:
60-50
Hz
Current
consumption:
1,2-0,6
A
Información para NOM (únicamente
para México)
La información siguiente se proporciona
en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento
con los requisitos de la Norma Oficial Mexicana (NOM):
Exporter:
Dell
Inc.
One Dell Way
Round Rock , TX 78682
Importador:
Dell Computer de México,
Paseo de la Reforma 2620, 11th Floor
Col. Lomas Altas
Méxicio DF
CP 11950
Embarcar
a:
Dell
Computer de México,
S.A. de C.V. al Cuidado de Kuehne & Nagel
de México S. de R.I., Avenida Soles No. 55
Col. Peñon de los Baños, 15520 México, D.F.
Tensión
alimentación:
100-240 VAC
Frecuencia:
60-50
Hz
Consumo
de corriente:
1,2-0,6
A
BSMI Notice (Taiwan Only)
Regulatory Listing
Safety Certifications:
UL/CUL 60950
NOM
CE Mark—EN60950
IEC 950
CCC
PCBC
CSA
TUVGS
NEMKO
GOST
PSB
IRAM/EZU
TUV-S
SASO
SII
MEEI
EVPU
SIQ
SABS
EMC Certifications:
FCC Part 15 Class B
CE Mark—EN55022:1998, EN55024:1998,
EN61000-3-2:1995, EN61000-3-3:1995
VCCI Class B ITE
MIC
Ergonomics:
ENERGY STAR®
TUV Ergo
TCO' 99
Recycling
Dell recommends that customers dispose of their used computer hardware, including
monitors, in an environmentally sound manner. Potential methods include the
reuse of parts or whole products and recycling of product, components, and/or
materials.
For more information, please visit www.dell.com/recycling_programs
and www.dell.com/environment.
To view PDF files (files with an extension of .pdf), click the document
title. To save PDF files (files with an extension of .pdf) to your
hard drive, right-click the document title, click Save Target As in
Microsoft® Internet Explorer or Save Link As in Netscape Navigator,
and then specify a location on your hard drive to which you want to save the
files.
NOTES: PDF files require Adobe Acrobat
Reader, which can be downloaded from the Adobe website at www.adobe.com.
To view a PDF file, launch Acrobat Reader. Then click File®
Open and select the PDF file.
CAUTION:
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
