These terms and conditions ("Agreement") apply to your purchase of computer
systems and/or related products and/or services and support sold in the United
States ("Product") by the Dell entity named on the invoice or acknowledgement
("Dell") provided to you. By accepting delivery of the Product, you accept and
are bound to the terms and conditions of this Agreement. If you do not wish to
be bound by this Agreement, you must notify Dell immediately and return your
purchase pursuant to Dell's Total Satisfaction Return Policy. (See:
http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen for our
contact information.) If returned, Product(s) must remain in the boxes in which
they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I) YOU HAVE A SEPARATE
PURCHASE AGREEMENT WITH DELL, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN;
OR (II) OTHER DELL TERMS AND CONDITIONS APPLY TO THE TRANSACTION.
Other Documents.
This Agreement may NOT be altered, supplemented, or amended by
the use of any other document(s) unless otherwise agreed to in a written
agreement signed by both you and Dell. If you do not receive an invoice or
acknowledgement in the mail, via e-mail, or with your Product, information about
your purchase may be obtained at http://support.dell.com/dellcare/Invoice.aspx
or by contacting your sales representative.
Payment Terms; Orders; Quotes; Interest.
Payment terms are within Dell's sole discretion, and, unless
otherwise agreed to by Dell, payment must be made at the time of purchase.
Payment for Product may be made by credit card, wire transfer, or some other
prearranged payment method. Dell may invoice parts of an order separately. Your
order is subject to cancellation by Dell, at Dell's sole discretion. Unless you
and Dell have agreed to a different discount, Dell's standard pricing policy for
Dell™-branded systems, which include both hardware and services in one
discounted price, allocates the discount off list price applicable to the
service portion of the system to be equal to the overall calculated percentage
discount off list price on the entire system. Dell is not responsible for
pricing, typographical, or other errors, in any offer by Dell and reserves the
right to cancel any orders resulting from such errors.
Shipping Charges; Taxes; Title; Risk of Loss.
Shipping and handling are additional unless otherwise
expressly indicated at the time of sale. Loss or damage that occurs during
shipping by a carrier selected by Dell is Dell's responsibility. Loss or damage
that occurs during shipping by a carrier selected by you is your responsibility.
You must notify Dell within 30 days of the date of your invoice or
acknowledgement if you believe any part of your purchase is missing, wrong or
damaged. Unless you provide Dell with a valid and correct tax exemption
certificate applicable to your purchase of Product and the Product ship-to
location, you are responsible for sales and other taxes associated with the
order. Shipping dates are estimates only. Title to software will remain with the
applicable licensor(s).
Warranties.
THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE
PRODUCT CAN BE FOUND AT http://www.dell.com/policy/legal/warranty.htm OR
IN THE DOCUMENTATION DELL PROVIDES WITH THE PRODUCT. DELL MAKES NO WARRANTIES
FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED PRODUCT. SUCH PRODUCT IS PROVIDED BY
DELL "AS IS." WARRANTY AND SERVICE FOR NON-DELL BRANDED PRODUCT, IF ANY,
IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS
WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY STATEMENT IN EFFECT
ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT. WARRANTIES AND
SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY SUCH
WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE
ITEM TO BE WARRANTED OR SERVICED.
Software.
All software is provided subject to the license agreement that
is part of the software package and you agree that you will be bound by such
license agreement.
Return Policies; Exchanges.
New
and refurbished Product that you purchase directly from Dell (and not a third
party) you may return or exchange only in accordance with Dell's return policy
in effect on the date of the invoice or acknowledgement. Any returns or
exchanges will be made in accordance with Dell's exchange policies in effect on
the date of the return or exchange. You must contact us directly before you
attempt to return Product to obtain a Return Material Authorization Number for
you to include with your return. You must return Product to us in their original
or equivalent packaging. You are responsible for risk of loss, shipping and
handling fees for returning or exchanging Product. Additional fees may apply.
Dell's return policy for Dell-branded Product can be found at:
http://www.dell.com/policy/legal/warranty.htm.
Non-Dell branded software and peripheral return policies can be found at:
http://rcommerce.us.dell.com/rcomm/include/dw_policies.htm.
Refurbished Product return policies can be found at: http://www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm.
If you fail to follow the return or exchange instructions and policies provided
by Dell, Dell is not responsible whatsoever for Product that is lost, damaged,
modified or otherwise processed for disposal or resale. If you are returning all
components in an order, you will be credited the full amount paid for the order.
At Dell's discretion, credit for partial returns may be less than invoice or
individual component prices due to bundled or promotional pricing.
Changed or Discontinued Product.
Dell's policy is one of ongoing update and revision. Dell may
revise and discontinue Product at any time without notice to you and this may
affect information saved in your online "cart." Dell will ship Product that has
the functionality and performance of the Product ordered, but changes between
what is shipped and what is described in a specification sheet or catalog are
possible. Parts used in repairing or servicing Product may be new,
equivalent-to-new, or reconditioned.
Service and Support.
Service offerings may vary from Product to Product. If you
purchase optional services and support from Dell, Dell and/or your third-party
service provider will provide such service and support to you in the United
States in accordance with the terms and conditions located at http://www.dell.com/us/en/gen/services/service_service_contracts.htm
or as mailed to you. You may contact Dell for more information, see
http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen
for contact information. Dell and/or the third-party service provider may at
their discretion, revise their general and optional service and support programs
and the terms and conditions that govern them without prior notice to you. Dell
has no obligation to provide service or support until Dell has received full
payment for the Product or service/support contract you purchased. Dell is not
obligated to provide service or support you purchase through a third party and
not Dell.
Limitation of Liability.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH
HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING
AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA
OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY
PROVIDED HEREIN, DELL WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL,
INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY
RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE FOR ANY
AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT.
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET
FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL
PURPOSE. DELL IS NOT LIABLE TO YOU FOR WARRANTIES, SUPPORT, OR SERVICE MADE
BY OR PURCHASED FROM A THIRD PARTY AND NOT DIRECTLY FROM DELL. DELL IS NOT
RESPONSIBLE FOR REPRESENTATIONS OR OMISSIONS MADE BY A THIRD PARTY.
Applicable Law; Not For Resale or Export.
You agree to comply with all applicable laws and regulations
of the various states and of the United States. You agree and represent that you
are buying only for your own internal use only, and not for resale or export.
Dell has separate terms and conditions governing resale of Product by third
parties and transactions outside the United States. Terms and conditions for
resale are located at: http://www.dell.com/policy/legal/termsofsale.htm.
Governing Law.
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED
BY THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.
Headings.
The section headings used herein are for convenience of
reference only and do not form a part of these terms and conditions, and no
construction or inference shall be derived there from.
Binding Arbitration.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT,
OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY,
COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL,
its agents, employees, principals, successors, assigns, affiliates (collectively
for purposes of this paragraph, "Dell") arising from or relating to this
Agreement, its interpretation, or the breach, termination or validity thereof,
the relationships which result from this Agreement (including, to the full
extent permitted by applicable law, relationships with third parties who are not
signatories to this Agreement), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY
THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect
(available via the Internet at http://www.arb-forum.com
, or via telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between customer and Dell. NEITHER CUSTOMER NOR DELL
SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS,
OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE
ATTORNEY GENERAL CAPACITY. This transaction involves interstate commerce, and
this provision shall be governed by the Federal Arbitration Act 9 U.S.C. sec.
1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of
the parties, and may be entered as a judgment in any court of competent
jurisdiction. Dell will be responsible for paying any arbitration filing fees
and fees required to obtain a hearing to the extent such fees exceed the amount
of the filing fee for initiating a claim in the court of general jurisdiction in
the state in which you reside. Each party shall pay for its own costs and
attorneys' fees, if any. However, if any party prevails on a statutory claim
that affords the prevailing party attorneys' fees, or if there is a written
agreement providing for fees, the Arbitrator may award reasonable fees to the
prevailing party, under the standards for fee shifting provided by law.
Information may be obtained and claims may be filed with the NAF at P.O. Box
50191, Minneapolis, MN 55405. (REV 4/04)
Limited Warranty for
Dell-Branded Hardware Products (U.S. Only)
Dell-branded hardware products purchased in the U.S. come with either a
90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the
product purchased. To determine which warranty came with your hardware product(s),
see your packing slip or invoice.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our
end-user customer's—Dell-branded hardware products, including Dell-branded
peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and
software added to the Dell-branded hardware products through our
factory-integration system, third-party software, or the reloading of software
Non-Dell-branded and Solution Provider Direct products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical
power
Servicing not
authorized by Dell
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive
maintenance
Problems
caused by using accessories, parts, or components not supplied by Dell
Products with missing or altered Service Tags or serial numbers
Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY
AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT
APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS
LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing
slip or invoice, except for the following Dell-branded hardware:
Portable computer batteries carry a 1-year limited
warranty.
Projector lamps carry a 90-day
limited warranty.
Memory carries a
lifetime limited warranty.
Monitors
carry the longer of either a 3-year limited warranty or the remainder of the
warranty for the Dell™ computer to which the monitor will be connected.
PDAs, MP3 players, earphones, remote inline controls, and AC adapters carry a
1-year limited warranty.
Other add-on
hardware carries the longer of either a 1-year limited warranty for new parts
and a 90-day limited warranty for reconditioned parts or, for both new and
reconditioned parts, the remainder of the warranty for the Dell computer on
which such parts are installed.
The limited warranty on all Dell-branded products begins on the date of the
packing slip or invoice. The warranty period is not extended if we repair or
replace a warranted product or any parts. Dell may change the availability of
limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in
the following table. Please also have your Dell Service Tag or order number
available.
Individual Home Consumers who purchased through an Employee
Purchase Program:
Technical Support and Customer Service
1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service
1-800-456-3355
Medium, Large, or Global Commercial Customers, Healthcare
Customers, and Value-Added Resellers (VARs):
Technical Support and Customer Service
1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service
1-800-234-1490
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of
all other limited warranties:
During the 90 days of the 90-day limited warranty and the first year of all
other limited warranties, we will repair any Dell-branded hardware products
returned to us that prove to be defective in materials or workmanship. If we are
not able to repair the product, we will replace it with a comparable product
that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you on a
fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited
warranty, we will replace any defective part with new or refurbished parts, if
we agree that it needs to be replaced. When you contact us, we will require a
valid credit card number at the time you request a replacement part, but we will
not charge you for the replacement part as long as you return the original part
to us within 30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will charge to your credit card the
then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United
States (excluding Puerto Rico and U.S. possessions and territories). Otherwise,
we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part
to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under
the terms of the service agreement. Please refer to that contract for details on
how to obtain service.
If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract for details on how to obtain
service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished
parts and systems are parts or systems that have been returned to Dell, some of
which were never used by a customer. All parts and systems are inspected and
tested for quality. Replacement parts and systems are covered for the remaining
period of the limited warranty for the product you bought. Dell owns all parts
removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner
transfers ownership of the system and records the transfer with us. The limited
warranty on Dell-branded memory may not be transferred. You may record your
transfer by going to Dell's website:
If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer,
go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
If you are a Government, Education, or Healthcare Customer, or an Individual
Home Consumer who purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or
call 1-800-624-9897.
All requests to transfer ownership are at Dell's sole discretion. All such
transfers will be subject to the terms and conditions of the original service or
limited warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products,
limited warranties, service or support, or the accuracy of the listings of
products you purchase from a third party.
Total Satisfaction Return
Policy (U.S. Only)
We value our relationship with you and want to make sure that you are
satisfied with your purchases. That is why we offer a Total Satisfaction return
policy for most products that you, the end-user customer, purchase directly from
Dell. Under this policy, you may return to Dell products that you purchased
directly from Dell for a credit or a refund of the purchase price paid, less
shipping and handling and applicable return fees as follows:
New Hardware Products and
Accessories — Unless you have a separate agreement with Dell, all
hardware, accessories, peripherals, parts, and unopened software still in
its/their sealed package,
excluding the products listed below, may be returned within twenty-one
(21) days from the date on the packing slip or invoice.
Exclusions from the foregoing return policy:
New Dell PowerEdge™, Dell PowerConnect™,
and Dell PowerVault™ products (excluding PowerVault 160T tape libraries) may
be returned within thirty (30) days from the date on the packing slip or
invoice, except that new PowerEdge SC servers and n series
products purchased from the Small and Medium Business Sales Division may only
be returned within fourteen (14) days from the date on the packing slip or
invoice.
Application software or
an operating system that has been installed by Dell may not be returned unless
you return the entire computer under the 21-day return policy, if applicable
to your purchase (if not applicable to your purchase, you may not return
application software or an operating system).
Nondefective third-party and Dell-branded software, peripheral, electronics
and accessory products (for example: televisions, printers, projectors, MP3
players, PDAs, battery chargers, un-preinstalled third-party software,
wireless cards/access points/routers), including but not limited to those sold
by or through Dell's "Software & Peripherals" or "Electronics & Accessories"
groups, may be returned within twenty-one (21) days from the date on the
packing slip or invoice, but a fifteen percent (15%) return fee may be
deducted from any refund or credit.
Dell | EMC storage products, EMC-branded products, Unisys-branded products,
PowerVault 160T tape libraries, enterprise software, non-Dell-branded
enterprise products, software and/or software licenses, or any
non-Dell-customized hardware and/or software product(s) may not be returned at
any time.
Reconditioned or
Refurbished Dell-Branded Hardware Products and Parts — All reconditioned
or refurbished PowerEdge, PowerConnect, and PowerVault products may be returned
within thirty (30) days from the date on the packing slip or invoice. All other
reconditioned or refurbished Dell-branded hardware products and parts may be
returned within fourteen (14) days of the date on the packing slip or invoice.
How to Return —
To return products, e-mail or call Dell customer service to receive a Credit
Return Authorization Number within the return policy period applicable to the
product you want to return. You must obtain a Credit Return Authorization Number
in order to return the product. See "Contacting Dell" or "Getting Help" in your
customer documentation (or go to www.dell.com/us/en/gen/contact.htm) to
find the appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell
issues the Credit Return Authorization Number. You must also return the products
to Dell in their original packaging, in as-new condition along with any media,
documentation, and all other items that were included in the original shipment,
prepay shipping charges, and insure the shipment or accept the risk of loss or
damage during shipment.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.
Limited Warranty Terms for
Dell-Branded Hardware Products (Canada Only)
Dell-branded hardware products purchased in Canada come with either a 90-day,
1-year, 2-year, 3-year, or 4-year limited warranty depending on the product
purchased. To determine which warranty came with your hardware product(s), see
your packing slip or invoice.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our
end-user customer's—Dell-branded hardware products, including Dell-branded
peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and
software added to the Dell-branded hardware products through our
factory-integration system, or the reloading of the software
Non–Dell-branded and Solution Provider Direct products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical
power
Servicing not
authorized by Dell
Usage
that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive
maintenance
Problems
caused by using accessories, parts, or components not supplied by Dell
Products with missing or altered Service Tags or serial numbers
Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED
ON YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN
THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR
OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED
WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT
APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU
FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT
THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing
slip or invoice, except that the limited warranty on Dell-branded batteries
lasts only 1 year and the limited warranty on the lamps for Dell-branded
projectors lasts only 90 days. The limited warranty begins on the date of the
packing slip or invoice. The warranty period is not extended if we repair or
replace a warranted product or any parts. Dell may change the terms and
availability of limited warranties, at its discretion, but any changes will not
be retroactive (that is, the warranty terms in place at the time of purchase
will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in
the following table. Please also have your Dell Service Tag or order number
available.
Individual Home Consumers; Home Office and Small Business
Customers:
Canada Only
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial Customers; Government,
Education, and Healthcare Customers; and Value-Added Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government or Education Customers, or Individual Home
Consumers who purchased through an Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for
Individual Consumers)
Dell-Branded Memory
1-888-363-5150
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of
all other limited warranties: During the 90 days of the 90-day limited
warranty and the first year of all other limited warranties, we will repair any
Dell-branded hardware products returned to us that prove to be defective in
materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in Canada. Otherwise,
we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you on a
fee basis.
NOTE: Before you ship the
product(s) to us, make sure to back up the data on the hard drive(s) and
any other storage device(s) in the product(s). Remove any confidential,
proprietary, or personal information and removable media such as floppy
disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary, or personal information; lost or corrupted
data; or damaged or lost removable media.
During the remaining years following the first year of all limited
warranties: We will replace any defective part with new or refurbished
parts, if we agree that it needs to be replaced. When you contact us, we will
require a valid credit card number at the time you request a replacement part,
but we will not charge you for the replacement part as long as you return the
original part to us within 30 days after we ship the replacement part to you. If
we do not receive the original part within 30 days, we will charge to your
credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada.
Otherwise, we will ship the part freight collect. We will also include a prepaid
shipping container with each replacement part for your use in returning the
replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under
the terms of the service contract. Please refer to that contract for details on
how to obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased
through us a service contract with one of our third-party service providers,
please refer to that contract (mailed to you with your packing slip or invoice)
for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished
parts and systems are parts or systems that have been returned to Dell, some of
which were never used by a customer. All parts and systems are inspected and
tested for quality. Replacement parts and systems are covered for the remaining
period of the limited warranty for the product you bought. Dell owns all parts
removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner
transfers ownership of the system and records the transfer with us. The limited
warranty on Dell-branded memory may not be transferred. You may record your
transfer by going to Dell's website.
For Canada-purchased computers (in-country
transfers) and to transfer from one customer to another, go to www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
For out-of-country transfers (outside of the original country of purchase), go
to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home
Consumer customers) or 1-800-326-9463 (Corporate Commercial or Government
customers).
All requests to transfer ownership are at Dell's sole discretion. All such
transfers will be subject to the terms and conditions of the original service or
limited warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products,
limited warranties, service or support, or the accuracy of the listings of
products you purchase from a third party.
Total Satisfaction Return
Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell,
you may return them to Dell up to 30 days after you receive them for a refund or
credit of the product purchase price. If you are an end-user customer who bought
reconditioned or refurbished products from Dell, you may return them to Dell
within 14 days after the date on the packing slip or invoice for a refund or
credit of the product purchase price. In either case, the refund or credit will
not include any shipping and handling charges shown on your packing slip or
invoice and will be subject to a fifteen percent (15%) restocking fee, unless
otherwise prohibited by law. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different terms
for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to
receive a Credit Return Authorization Number. To expedite the process of your
refund or credit, Dell expects you to return the products to Dell in their
original packaging within 5 days of the date that Dell issues the Credit Return
Authorization Number. You must also prepay shipping charges and insure the
shipment or accept the risk of loss or damage during shipment. You may return
software for a refund or credit only if the sealed package containing the
diskette(s) or CD(s) is unopened. Returned products must be in as-new condition,
and all of the manuals, diskette(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to
return, for refund or credit only, either application or operating system
software that has been installed by Dell, the whole system must be returned,
along with any media and documentation that may have been included in the
original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage
products. It also does not apply to products purchased through Dell's Software
and Peripherals division. For those products, please instead refer to Dell's
Software and Peripheral's then-current return policy (see the following section,
"Dell Software and Peripherals [Canada Only]").
Dell™ Software and Peripherals
(Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant
third-party products. Third-party software and peripheral products are covered
by the warranties provided by the original manufacturer or publisher only.
Third-party manufacturer warranties vary from product to product. Consult your
product documentation for specific warranty information. More information may
also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do
not specifically test or guarantee that all of the products we offer work with
any or all of the various models of Dell computers, nor do we test or guarantee
all of the products we sell on the hundreds of different brands of computers
available today. If you have questions about compatibility, we recommend and
encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products
(products for which Dell is listed as the manufacturer) such as monitors,
batteries, memory, docking stations, and projectors. To determine which limited
warranty applies to the product you purchased, see the Dell packing slip or
invoice and/or the product documentation that accompanied your product.
Descriptions of Dell's limited warranties are described in preceding sections.
1-Year End-User Manufacturer
Guarantee (Latin America and the Caribbean Only)
Guarantee
Dell Inc. ("Dell") warrants to the end user in accordance with the following
provisions that its branded hardware products, purchased by the end user from a
Dell company or an authorized Dell distributor in Latin America or the
Caribbean, will be free from defects in materials, workmanship, and design
affecting normal use, for a period of 1 year from the original purchase date.
Products for which proper claims are made will, at Dell's option, be repaired or
replaced at Dell's expense. Dell owns all parts removed from repaired products.
Dell uses new and reconditioned parts made by various manufacturers in
performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use, or maintenance; actions or modifications by
unauthorized third parties or the end user; accidental or willful damage; or
normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell
point of sale within the guarantee period. The end user must always supply proof
of purchase, indicating name and address of the seller, date of purchase, model
and serial number, name and address of the customer, and details of symptoms and
configuration at the time of malfunction, including peripherals and software
used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a
warranted defect, Dell will make arrangements and pay for ground freight and
insurance to and from Dell's repair/replacement center. The end user must ensure
that the defective product is available for collection properly packed in
original or equally protective packaging together with the details listed above
and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as
explicitly stated above, and this Guarantee is given in place of all other
guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end user's sole and exclusive
remedy against Dell or any of its affiliates, and neither Dell nor any of its
affiliates shall be liable for loss of profit or contracts, or any other
indirect or consequential loss arising from negligence, breach of contract, or
howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the
end user against and/or any rights resulting from other contracts concluded by
the end user with Dell and/or any other seller.
Dell World Trade LP One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)
Avenida Industrial Belgraf, 400 92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11°
Piso Col. Lomas Altas 11950 México, D.F.
CAUTION: Use of controls, adjustments, or procedures
other than those specified in this documentation may result in exposure to
shock, electrical hazards, and/or mechanical hazards.
Read and follow these instructions when connecting and using your computer
monitor:
To help avoid damaging your computer, be sure that the voltage selection
switch on the power supply for the computer is set to match the alternating
current (AC) power available at your location:
115 volts (V)/60 hertz (Hz) in most of North and South America and
some Far Eastern countries such as Japan, South Korea (also 220 volts
(V)/60 hertz (Hz)), and Taiwan.
230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and
the Far East.
Always be sure that your monitor is electrically rated to operate with
the AC power available in your location.
NOTE: This monitor does not need or have a voltage
selection switch for setting the AC voltage input. It will
automatically accept any AC input voltage according to the ranges
defined in the “Electrical Specifications" section.
Do not store or use the LCD monitor in locations that are exposed to
heat, direct sunlight, or extreme cold.
Avoid moving the LCD monitor between locations with large temperature
differences.
Do not subject the LCD monitor to severe vibration or high impact
conditions. For example, do not place the LCD monitor inside a car trunk.
Do not store or use the LCD monitor in locations exposed to high
humidity or dusty environment.
Do not allow water or other liquids to spill on or into the LCD monitor.
Keep flat panel monitor in room temperature conditions. Excessive cold
or hot conditions can have an adverse effect on the liquid crystal of the
display.
Never insert anything metallic into the monitor openings. Doing so may
create the danger of electric shock.
To avoid electric shock, never touch the inside of the monitor. Only a
qualified technician should open the monitor case.
Never use your monitor if the power cable has been damaged. Do not allow
anything to rest on the power cable. Keep the power cable away from where
people could trip over it.
Be sure to grasp the plug, not the cable, when disconnecting the monitor
from an electric socket.
Openings in the monitor cabinet are provided for ventilation. To prevent
overheating, these openings should not be blocked or covered. Avoid using
the monitor on a bed, sofa, rug, or other soft surface, as doing so may
block the ventilation openings in the bottom of the cabinet. If you place
the monitor in a bookcase or an enclosed space, be sure to provide adequate
ventilation and air flow.
Place your monitor in a location with low humidity and minimum dust.
Avoid places similar to a damp basement or dusty hallway.
Do not expose the monitor to rain or use it near water (in kitchens,
next to swimming pools, etc.). If the monitor accidentally gets wet, unplug
it and contact an authorized dealer immediately. You can clean the monitor
with a damp cloth when necessary, being sure to unplug the monitor first.
Place the monitor on a solid surface and treat it carefully. The screen
is made of glass and can be damaged if dropped or hit sharply.
Locate your monitor near an easily accessible electric outlet.
If your monitor does not operate normally - in particular, if there are
any unusual sounds or smells coming from it - unplug it immediately and
contact an authorized dealer or service center.
Do not attempt to remove the back cover, as you will be exposed to an
electrical shock hazard. The back cover should only be removed by qualified
service personnel.
High temperatures can cause problems. Don't use your monitor in direct
sunlight, and keep it away from heaters, stoves, fireplaces, and other
sources of heat.
Unplug the monitor when it is going to be left unused for an extended
period of time.
Unplug your monitor from the electric outlet before any service is
performed.
Hg Lamp(s) inside this product contains mercury and must be recycled or
disposed of according to local, state or federal laws. Or contact the
electronic industries alliance:
http://www.eiae.org for more information.
To contact Dell electronically, you can access the following websites:
www.dell.com
support.dell.com (technical support)
premiersupport.dell.com (technical support for educational, government,
healthcare, and medium/large business customers, including Premier, Platinum,
and Gold customers)
For specific web addresses for your country, find the appropriate country
section in the table below.
NOTE: Toll-free numbers are for use within the
country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone
numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
Country (City) International Access Code Country Code
City Code
Department Name or Service Area, Website and E-Mail
Address
Area Codes, Local Numbers, and Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos
Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
E-mail: us_latin_services@dell.com
E-mail for desktop and portable computers: la-techsupport@dell.com
E-mail for servers and EMC: la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
Sales
0-810-444-3355
Aruba
General Support
toll-free: 800-1578
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
E-mail (Australia): au_tech_support@dell.com
E-mail (New Zealand): nz_tech_support@dell.com
Home and Small Business
1-300-655-533
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Technical Support (portables and desktops)
toll-free: 1-300-655-533
Technical Support (servers and workstations)
toll-free: 1-800-733-314
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical Support
0660 8779
Switchboard
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
E-mail for French-speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support
02 481 92 88
Technical Support Fax
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br
Customer Support, Technical Support
0800 90 3355
Technical Support Fax
51 481 5470
Customer Care Fax
51 481 5480
Sales
0800 90 3390
British Virgin Islands
General Support
toll-free: 1-866-278-6820
Brunei
Country Code: 673
Customer Technical Support (Penang, Malaysia)
604 633 4966
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Canada (North York,
Ontario)
International Access Code: 011
Online Order Status: www.dell.ca/ostatus
AutoTech (automated technical support)
toll-free: 1-800-247-9362
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Cayman Islands
General Support
1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales, Customer Support, and Technical Support
toll-free: 1230-020-4823
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn
Technical Support E-mail: cn_support@dell.com
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
818 1350
Technical Support (Dell™ Dimension™ and Inspiron™)
toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™, and Dell
Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, printers,
switches, routers, and so on)
toll-free: 800 858 2920
Customer Care
toll-free: 800 858 2060
Customer Care Fax
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Tech Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
E-mail: support.euro.dell.com/dk/da/emaildell/
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fi/fi/emaildell/
Technical Support
09 253 313 60
Customer Care
09 253 313 38
Fax
09 253 313 99
Switchboard
09 253 313 00
France (Paris)
(Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
Technical Support
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Technical Support
06103 766-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Greece
International Access Code:
00
Country Code: 30
Website: support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
General Support
toll-free: 1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Hong Kong
International Access Code: 001
Country Code: 852
Website: support.ap.dell.com
Technical Support E-mail: apsupport@dell.com
Technical Support (Dimension and Inspiron)
2969 3188
Technical Support (OptiPlex, Latitude, and Dell
Precision)
2969 3191
Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
2969 3105
India
Technical Support
1600 33 8045
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Technical Support
1850 543 543
U.K. Technical Support (dial within U.K. only)
0870 908 0800
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care
1850 200 982
Corporate Customer Care (dial within U.K. only)
0870 907 4499
Ireland Sales
01 204 4444
U.K. Sales (dial within U.K. only)
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Jamaica
General Support (dial from within Jamaica only)
1-800-682-3639
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Technical Support (servers)
toll-free: 0120-198-498
Technical Support outside of Japan (servers)
81-44-556-4162
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and
Inspiron)
81-44-520-1435
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free:0120-198-433
Technical Support outside of Japan (Dell
Precision, OptiPlex, and Latitude)
81-44-556-3894
Technical Support (PDAs, projectors, printers,
routers)
toll-free: 0120-981-690
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
You have just purchased a TCO'99 approved and labeled product! Your choice
has provided you with a product developed for professional use. Your purchase
has also contributed to reducing the burden on the environment and also to
the further development of environmentally adapted electronics products.
Why do we have environmentally labeled computers?
In many countries, environmental labeling has become an established method
for encouraging the adaptation of goods and services to the environment. The
main problem, as far as computers and other electronics equipment are
concerned, is that environmentally harmful substances are used both in the
products and during their manufacture. Since it is not so far possible to
satisfactorily recycle the majority of electronics equipment, most of these
potentially damaging substances sooner or later enter nature.
There are also other characteristics of a computer, such as energy
consumption levels, that are important from the viewpoints of both the work
(internal) and natural (external) environments. Since all methods of
electricity generation have a negative effect on the environment (e.g. acidic
and climate-influencing emissions, radioactive waste), it is vital to save
energy. Electronics equipment in offices is often left running continuously
and thereby consumes a lot of energy.
What does labeling involve?
The product meets the requirements for the
TCO'99 scheme which provides for international and environmental labelling of
personal computers and/or displays. The labelling scheme was developed as a
joint effort by the TCO (The Swedish Confederation of Professional Employees),
Svenska Naturskyddsforeningen (The Swedish Society for Nature Conservation)
and Statens Energimyndighet (The Swedish National Energy Administration).
Approval requirements cover a wide range of
issues: ecology, ergonomics, emission of electrical and magnetical fields,
energy consumption and electrical safety.
Ecological criteria impose restrictions on the
presence and use of heavy metals, brominated and chlorinated flame retardants,
and other substances. The product must be prepared for recycling and the
manufacturing site(s) shall be certified according to ISO14001 or EMAS
registered.
Energy requirements include a demand that the
system unit and/or display, after a certain period of inactivity, shall reduce
its power consumption to a lower level in one or more stages. The length of
time to reactivate the system unit shall be reasonable for the user.
Labelled products must meet strict
environmental demands, for example, in respect of the reduction of electrical
and magnetical fields as well as work load and visual ergonomics.
Below you will find a brief summary of the
ecological requirements met by this product. The complete ecological criteria
document can be found at TCO Development's website http://www.tcodevelopment.com
or may be ordered from:
TCO Development
SE-114 94 Stockholm, Sweden
Fax: +46 8 782 92 07
Email (Internet): development@tco.se
Current information regarding TCO'99 approved and labeled products may
also be obtained via the Internet, using the address: http://www.tco-info.com/
Environmental requirements
Flame retardants
Flame retardants are present in printed circuit boards, cables, wires,
casings and housings. Their purpose is to prevent, or at least to delay the
spread of fire. Up to 30% of the plastic in a computer casing can consist of
flame retardant substances. Most flame retardants contain bromine or
chloride, and those flame retardants are chemically related to another group
of environmental toxins, PCBs. Both the flame retardants containing bromine
or chloride and the PCBs are suspected of giving rise to severe health
effects, including reproductive damage in fish-eating birds and mammals, due
to the bio-accumulative* processes. Flame retardants have been
found in human blood and researchers fear that disturbances in foetus
development may occur.
The relevant TCO'99 demand requires that plastic components weighing more
than 25 grams must not contain flame retardants with organically bound
bromine or chlorine. Flame retardants are allowed in the printed circuit
boards since no substitutes are available.
Cadmium**
Cadmium is present in rechargeable batteries and in the colour-generating
layers of certain computer displays. Cadmium damages the nervous system and
is toxic in high doses. The relevant TCO'99 requirement states that
batteries, the colour-generating layers of display screens and the electrical
or electronics components must not contain any cadmium.
Mercury**
Mercury is sometimes found in batteries, relays and switches. It damages
the nervous system and is toxic in high doses. The relevant TCO'99
requirement states that batteries may not contain any mercury. It also
demands that mercury is not present in any of the electrical or electronics
components associated with the labelled unit. There is however one exception.
Mercury is, for the time being, permitted in the back light system of flat
panel monitors as there today is no commercially available alternative. TCO
aims on removing this exception when a mercury free alternative is available.
CFCs (freons)
The relevant TCO'99 requirement states that neither CFCs nor HCFCs may be
used during the manufacture and assembly of the product. CFCs (freons) are
sometimes used for washing printed circuit boards. CFCs break down ozone and
thereby damage the ozone layer in the stratosphere, causing increased
reception on earth of ultraviolet light with e.g. increased risks of skin
cancer (malignant melanoma) as a consequence.
Lead**
Lead can be found in picture tubes, display screens, solders and
capacitors. Lead damages the nervous system and in higher doses, causes lead
poisoning. The relevant TCO99 requirement permits the inclusion of lead since
no replacement has yet been developed.
*Bio-accumulative is defined as substances which accumulate
within living organisms
**Lead, Cadmium and Mercury are heavy metals which are Bio-accumulative.
The proper operation of the
function requires a computer with VESA® DPMS power management capabilities. When
used with a computer equipped with VESA® DPMS, the display is ENERGY
STAR-compliant.
As an ENERGY STAR® Partner,
Dell Inc. has determined that this product meets the ENERGY STAR® guidelines
for energy efficiency.
CAUTION: This equipment has been tested and
found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate
receiving antenna.
Increase the separation
between the equipment and receiver.
Connect the equipment into
an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an
experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions:
This device may not cause harmful interference.
This device must accept any interference received including interference that may cause undesired
operation.
Instructions to Users:
This equipment complies with the requirements of FCC (Federal
Communication Commission) equipment provided that following conditions are met.
Power cable: Shielded power cable must be used.
Video inputs: The input signal amplitude must not exceed the specified level.
NOTICE:
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Yuan Hong Rd., Shang-Zhen,
Hong-Lu, Fuqing City, Fujian, China
(factory name, address)
We hereby declare, that all
major safety requirements, concerning to CE-Mark Directive
(93/68/EEC) and Low Voltage Directive (73/23/EEC),
Electromagnetic Compatibility Directives (89/336/EEC, 92/31/EEC)
are fulfilled, as laid out in the guidelines set down by the
member states of the EEC Commission.This declaration is
valid for all samples that are part of this declaration, which
are manufactured according to the production charts appendix.The standards relevant for the evaluation of electrical
safety & EMC requirements are as follows :
LVD : EN 60950 3rd edition ,1999
EMC : EN 55024:1998+A1:2000,
EN55022:1998, EN61000-3-2:2000, EN61000-3-3:1995+A1:2001
1. Certificate of conformity / Test
report issued by :
LVD : TUV
EEMC :ADVANCE DATA TECHNOLOGY CORPPORATION
2. Technical documentation kept at
:
TPV
Electronics (Fujian) Co., Ltd.
which will be made available upon request. (Manufacturer)
TPV Electronics (Fujian)
Co., Ltd.
Yuan Hong Rd., Shang-Zhen,
Hong-Lu, Fuqing City, Fujian, China
George Wang / Display Division Safety Department Manager
(place and date of issue)
(name and signature of authorized person)
(Representative in the EU)
TPV Electronics (Fujian)
Co., Ltd.
Yuan Hong Rd., Shang-Zhen,
Hong-Lu, Fuqing City, Fujian, China
George Wang / Display Division EMC Department Manager
We hereby declare, that all major
safety requirements, concerning to CE-Mark Directive (93/68/EEC) and Low
Voltage Directive (73/23/EEC), Electromagnetic Compatibility Directives
(89/336/EEC, 92/31/EEC) are fulfilled, as laid out in the guidelines set
down by the member states of the EEC Commission.This declaration
is valid for all samples that are part of this declaration, which are
manufactured according to the production charts appendix.The
standards relevant for the evaluation of electrical safety & EMC
requirements are as follows :
LVD : EN 60950:1997+A1+A2+A3+A4
EMC : EN 55024:1998, EN55022:1998,
EN61000-3-2, 3:1995
1. Certificate of conformity / Test report
issued by :
LVD : NEMKO, TUV
EEMC :
Audix Corporation
2. Technical documentation kept at :
BenQ Corp.
which will be made available upon request. (Manufacturer)
1. BENQ Corporation
157, Shan-Ying Road,
Gueishan, Taoyuan 333
2003-10-30
2. BENQ Co., Ltd.
New District 169 Zhujiang
Rd Suzhou Jiangsu, China
Ray Huang / Display Division Safety Department Manager
(place and date of issue)
(name and signature of authorized person)
(Representative in the EU)
1. BENQ Corporation
157, Shan-Ying Road,
Gueishan, Taoyuan 333
2003-10-30
2. BENQ Co., Ltd.
New District 169 Zhujiang
Rd Suzhou Jiangsu, China
Ray Huang / Display Division EMC Department Manager
We hereby declare, that all major
safety requirements, concerning to CE-Mark Directive (93/68/EEC) and Low
Voltage Directive (73/23/EEC), Electromagnetic Compatibility Directives
(89/336/EEC, 92/31/EEC) are fulfilled, as laid out in the guidelines set
down by the member states of the EEC Commission.This declaration
is valid for all samples that are part of this declaration, which are
manufactured according to the production charts appendix.The
standards relevant for the evaluation of electrical safety & EMC
requirements are as follows :
LVD : EN 60950:1997+A1+A2+A3+A4
EMC : EN 55024:1998, EN55022:1998,
EN61000-3-2, 3:1995
1. Certificate of conformity / Test report
issued by :
LVD : NEMKO, TUV
EEMC :
Best laboratory Co., Ltd.
2. Technical documentation kept at :
Foxconn Technology Co., Ltd.
which will be made available upon request. (Manufacturer)
Foxconn
Technology Co., Ltd.
No. 3-2, Chung-Shan Rd. Tu-Cheng
City, Taipei Hsien, Taiwan
Tel +886-2-22680970
Fax +886-2-22687176
Wilson Huang / Display Division Safety Department Manager
(place and date of issue)
(name and signature of authorized person)
(Representative in the EU)
Foxconn
Technology Co., Ltd.
No. 3-2, Chung-Shan Rd. Tu-Cheng
City, Taipei Hsien, Taiwan
Tel +886-2-22680970
Fax +886-2-22687176
Wilson Huang / Display Division EMC Department Manager
This digital apparatus does not exceed the Class B limits for radio
noise emissions from digital apparatus set out in the Radio Interference Regulations of
the Canadian Department of Communications.
Note that Canadian Department of Communications (DOC) regulations
provide, that changes or modifications not expressly approved by Dell Inc.
could void your authority to operate this equipment.
This Class B digital apparatus meets all requirements of the
Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigencesdu
Règlement sur le matériel brouilleur du Canada.
This equipment complies with the limits for a Class B digital device
(devices used in or adjacent to a residential environment) and conforms to the standards
for information technology equipment that are set by the Voluntary Control Council for
Interference for preventing radio frequency interference in residential areas.
The equipment should draw power from a socket with an attached
protection circuit (a three-prong socket). All equipment that works together (computer,
monitor, printer, and so on) should have the same power supply source.
The phasing conductor of the room's electrical installation should
have a reserve short-circuit protection device in the form of a fuse with a nominal value
no larger than 16 amperes (A).
To completely switch off the equipment, the power supply cable must
be removed from the power supply socket, which should be located near the equipment and
easily accessible.
A protection mark "B" confirms that the equipment is in
compliance with the protection usage requirements of standards PN-93/T-42107 and
PN-89/E-06251.
The following information is provided on the device(s) described in
this document in compliance with the requirements of the official Mexican standards (NOM):
Exporter:
Dell Computer Corporation
One Dell Way
Round Rock, TX 78682
Importer:
Dell
Computer de México, S.A. de C.V.
Paseo de la Reforma 2620, 11th Floor
Col. Lomas Altas
11950 México, D.F.
Ship to:
Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne & Nagel
de México S. de R.I., Avenida Soles No. 55
Col. Peñon de los Baños, 15520 México, D.F.
The following information is provided on the
device(s) described in this document in compliance with the requirements of the
official Mexican standards (NOM)
Exporter:
Dell
Inc.
One Dell Way
Round Rock, TX 78682
Importer:
Dell
Computer de México, S.A. de C.V.
Paseo de la Reforma 2620, 11th Floor
Col. Lomas Altas
11950 México, D.F.
Ship
to:
Dell
Computer de México, S.A. de C.V.
al Cuidado de Kuehne & Nagel de México S. de R.L.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
The following information is provided on the
device(s) described in this document in compliance with the requirements of the
official Mexican standards (NOM)
Exporter:
Dell
Inc.
One Dell Way
Round
Rock
,
TX
78682
Importer:
Dell
Computer de México, S.A. de C.V.
Paseo de la Reforma 2620, 11th Floor
Col. Lomas Altas
11950 México, D.F.
Ship
to:
Dell
Computer de México,
S.A. de C.V. al Cuidado de Kuehne & Nagel
de México S. de R.I., Avenida Soles No. 55
Col. Peñn de los BaÑs, 15520
Mexico
, D.F.
Dell recommends that customers dispose of their used computer hardware,
including monitors, in an environmentally sound manner. Potential methods
include the reuse of parts or whole products and recycling of product, components,
and/or materials.
To view PDF files (files with an extension of .pdf), click the
document title. To save PDF files (files with an extension of .pdf) to
your hard drive, right-click the document title, click Save Target As in
Microsoft® Internet Explorer or Save Link As in Netscape Navigator,
and then specify a location on your hard drive to which you want to save the
files.
NOTE: PDF files require Adobe™ Acrobat
Reader, which can be downloaded from the Adobe website at www.adobe.com. To view a PDF file, launch Acrobat Reader. Then click File®
Open and select the PDF file.
