Your monitor provides a self-test feature that
allows you to check if your monitor is functioning properly. If your monitor
and computer are properly connected but the monitor screen remains dark, run
the monitor self-test by performing the following steps:
Turn off both your computer and the monitor.
Unplug the video cable from the back of the
computer. To ensure proper Self-Test operation, remove Analog (blue connector)
cable from the back of computer.
Turn on the monitor.
The floating 'Dell - self-test Feature Check'
dialog box should appear on-screen (against a black background) if the
monitor cannot sense a video signal and is working correctly. While in
self-test mode, the power LED remains green and the self-test pattern
will scroll through the screen continually.
This box also appears during normal system operation
if the video cable becomes disconnected or damaged.
Turn off your monitor and reconnect the video
cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you
use the previous procedure, check your video controller and computer system;
your monitor is functioning properly.
OSD Warning Messages
A warning message may appear on the screen indicating
that the monitor is out of sync range.
Cannot
Display This Video Mode
This means that the monitor cannot synchronize
with the signal that it is receiving from the computer. Either the signal is
too high or too low for the monitor to use. See Specifications
for the Horizontal and Vertical frequency ranges addressable by this monitor.
Recommended mode is 1024x768 @ 60Hz.
Occasionally, no warning message appears, but the
screen is blank. This could also indicate that the monitor is not synchronizing
with the computer or the monitor is in a power save mode.
Image is centered on screen, but does not
fill entire viewing area
Perform monitor reset on "All Settings"
Cannot adjust the monitor with the buttons
on the front panel
OSD does not appear on the screen
Turn the monitor off and unplug the power
cord and then plug back and power on
TouchWare Problems
PROBLEM
POSSIBLE SOLUTIONS
Touch screen is not responding
Ensure that all cables are properly connected.
Check that the touch
screen and controller cables do not have any kinks and that connector pins
are not bent.
Restart your computer.
Make sure the touch screen controller is connected to the correct
port. Review the installation procedures and verify all hardware is properly connected.
Reset the touch screen and its controller. Turn off both the computer and
the monitor, wait a few minutes, and then turn on each device again.
Click Find Touch
Screen to locate the USB port in use. If the touch screen was not found, this
field will he USB field is grayed out and the Find Touch Screen button
is active.
Touch screen or mouse are not working
If both devices are sharing the same port or IRQ, check your
operating system to see if you have a device conflict.
Verify that any previously loaded hardware or software that used the
port have been uninstalled.
Cursor does not display on the screen after
starting Microsoft Windows
If you are using Windows 9x and Windows Me, open the Cursor
tab and ensure that Cursor Visibility is enabled.
If you are using Windows 2000 or Windows NT, select Mouse
properties from the Control Panel and ensure that Touch
Screen Hidden Cursors is not selected.
Cursor does not reach out to edges of screen
Calibrate the touch screen. When calibrating the screen, be sure you touch
the center of each target firmly and precisely.
You may also want to turn on the Edge Adjustment in the Cursor tab.
Cursor is jittery
Run the Stabilize Cursor option to adjust the controller frequency setting.
NOTE: Any time you adjust the frequency you should test how the touch screen is working
and verify you are satisfied with the operation of the touch screen. It is a
good idea to calibrate the touch screen again.
Cursor jumps or bounces suddenly across screen
You are most likely touching the screen in more than one spot at the same time.
Be sure to point and touch with one finger only. Keep your other fingers away
from the touch screen. Do not rest your hand on the monitor or bezel while touching
the screen.
Drawing lines are not straight and smooth
Run the Stabilize Cursor option to adjust the controller frequency setting.
NOTE:
Any time you adjust the frequency you should test how the touch screen is working
and verify you are satisfied with the operation of the touch screen. It is a
good idea to calibrate the touch screen again.
Double-click on touch screen does not work
Use the Touch Settings tab to adjust the double-click speed and area. The double-click
speed defines how quickly you must touch the screen for the system to interpret
your actions as a double-click.
Set the double-click speed in the slow to medium
range for optimum performance with a touch screen. The tick mark on the bar
indicates the default setting.
Click the globe (Test) to test the double-click speed and area settings.
If the MicroTouch Enabled logo begins to circle the globe (or stop circling),
the touch screen recognized your touch as a double-click.
NOTE: Changing this setting affects the double-click
setting of the mouse.
Pen controller not found
If you have a pen, make sure that it is properly plugged into your monitor.
If you have a TouchPen controller, review the installation procedures and
verify all hardware is properly connected.
The following error messages are specific to Windows 2000 and Windows NT 4.0
systems only and appear in the system error log:
Not enough memory is available for device \Device\PointerPort0
The driver failed to allocate non-paged memory. This is an indication of very
low memory resources. The driver does not use much memory
so it is likely that some other driver is the culprit. It is recommended
that you try to configure more memory.
Too many PointerPort devices are
defined. Could not create device: \DosDevices\MtsTch0.
There is a large upper limit (about
64) on the total number of pointing devices (mice, tablet, touch screens)
supported by the 3M Touch Systems driver. It is recommended that you use
fewer pointing devices.
Could not create DeviceMap entry
for device \Device\PointerPort0
The driver failed to make an entry
in the registry that identifies the driver to the operating system. This
may indicate a corrupt registry. Use your Emergency Recovery Disk to
restore the registry.
Could not create symbolic link for
device \Device\PointerPort0
The driver failed to make an entry
in the registry that identifies the driver to user applications (i.e., the
control panel). This may indicate a corrupt registry. Use your Emergency
Recovery Disk to restore the registry.
