These terms and conditions ("Agreement") apply to your purchase of computer
systems and/or related products and/or services and support sold in the United
States ("Product") by the Dell™ entity named on the invoice or acknowledgement
("Dell™") provided to you. By accepting delivery of the Product, you accept and
are bound to the terms and conditions of this Agreement. If you do not wish to
be bound by this Agreement, you must notify Dell™ immediately and return your
purchase pursuant to Dell™'s Total Satisfaction Return Policy. (See:
http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen for our contact
information.) If returned, Product(s) must remain in the boxes in which they
were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I) YOU HAVE A SEPARATE PURCHASE
AGREEMENT WITH DELL™, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (II)
OTHER DELL™ TERMS AND CONDITIONS APPLY TO THE TRANSACTION.
1.
Other Documents.
This Agreement may NOT be altered, supplemented,
or amended by the use of any other document(s) unless otherwise agreed to in
a written agreement signed by both you and Dell™. If you do not receive an
invoice or acknowledgement in the mail, via e-mail, or with your Product,
information about your purchase may be obtained at
https://support.dell.com/dellcare/Invoice.aspx or by contacting
your sales representative.
2.
Payment Terms; Orders; Quotes; Interest.
Payment terms are within Dell™'s sole discretion, and,
unless otherwise agreed to by Dell™, payment must be made at the time of
purchase. Payment for Product may be made by credit card, wire transfer,
or some other prearranged payment method. Dell™ may invoice parts of an
order separately. Your order is subject to cancellation by Dell™, at
Dell™'s sole discretion. Unless you and Dell™ have agreed to a different
discount, Dell™'s standard pricing policy for Dell™branded systems,
which include both hardware and services in one discounted price,
allocates the discount off list price applicable to the service portion
of the system to be equal to the overall calculated percentage discount
off list price on the entire system. Dell™ is not responsible for
pricing, typographical, or other errors, in any offer by Dell™ and
reserves the right to cancel any orders resulting from such errors.
3.
Shipping Charges; Taxes; Title; Risk of Loss.
Shipping and handling are additional unless otherwise
expressly indicated at the time of sale. Loss or damage that occurs
during shipping by a carrier selected by Dell™ is Dell™'s
responsibility. Loss or damage that occurs during shipping by a carrier
selected by you is your responsibility. You must notify Dell™ within 30
days of the date of your invoice or acknowledgement if you believe any
part of your purchase is missing wrong or damaged. Unless you provide
Dell™ with a valid and correct tax exemption certificate applicable to
your purchase of Product and the Product ship-to location, you are
responsible for sales and other taxes associated with the order.
Shipping dates are estimates only. Title to software will remain with
the applicable licensor(s).
4.
Warranties.
THE LIMITED WARRANTIES APPLICABLE TO DELL™-BRANDED
HARDWARE PRODUCT CAN BE FOUND AT
http://www.dell.com/policy/legal/warranty.htm OR IN THE
DOCUMENTATION DELL™ PROVIDES WITH THE PRODUCT. DELL™ MAKES NO WARRANTIES
FOR SERVICE, SOFTWARE, OR NON-DELL™ BRANDED PRODUCT. SUCH PRODUCT IS
PROVIDED BY DELL™ "AS IS". WARRANTY AND SERVICE FOR NON-DELL™ BRANDED
PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL™.
DELL™ MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL™'S
APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE,
PACKING SLIP OR ACKNOWLEDGEMENT. WARRANTIES AND SERVICE WILL BE
EFFECTIVE, AND DELL™ WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND
SERVICES, ONLY UPON DELL™'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO
BE WARRANTED OR SERVICED.
5.
Software.
All software is provided subject to the license agreement
that is part of the software package and you agree that you will be
bound by such license agreement.
6.
Return Policies; Exchanges.
New and
refurbished Product that you purchase directly from Dell™ (and not a
third party) you may return or exchange only in accordance with Dell™'s
return policy in effect on the date of the invoice or acknowledgement.
Any returns or exchanges will be made in accordance with Dell™'s
exchange policies in effect on the date of the return or exchange. You
must contact us directly before you attempt to return Product to obtain
a Return Material Authorization Number for you to include with your
return. You must return Product to us in their original or equivalent
packaging. You are responsible for risk of loss, shipping and handling
fees for returning or exchanging Product. Additional fees may apply.
If you fail to
follow the return or exchange instructions and policies provided by
Dell™, Dell™ is not responsible whatsoever for Product that is lost,
damaged, modified or otherwise processed for disposal or resale. If you
are returning all components in an order, you will be credited the full
amount paid for the order. At Dell™'s discretion, credit for partial
returns may be less than invoice or individual component prices due to
bundled or promotional pricing.
7.
Changed or Discontinued Product.
Dell™'s policy is one of ongoing update and revision.
Dell™ may revise and discontinue Product at any time without notice to
you and this may affect information saved in your online "cart." Dell™
will ship Product that have the functionality and performance of the
Product ordered, but changes between what is shipped and what is
described in a specification sheet or catalog are possible. Parts used
in repairing or servicing Product may be new, equivalent-tonew, or
reconditioned.
8.
Service and Support.
Service offerings may vary from Product to Product. If you
purchase optional services and support from Dell™, Dell™ and/or your
third-party service provider will provide such service and support to
you in the United States in accordance with the terms and conditions
located at
http://www.dell.com/us/en/gen/services/service_service_contracts.htm
or as mailed to you. You may contact Dell™ for more information, see
http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen
for contact information. Dell™ and/or the third-party service provider
may at their discretion, revise their general and optional service and
support programs and the terms and conditions that govern them without
prior notice to you. Dell™ has no obligation to provide service or
support until Dell™ has received full payment for the Product or
service/support contract you purchased. Dell™ is not obligated to
provide service or support you purchase through a third party and not
Dell™.
9.
Limitation of Liability.
DELL™ DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET
FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT
BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST OR
CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL™ WILL NOT BE LIABLE FOR ANY
CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY.
YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT,
DELL™ IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE
AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. NOTWITHSTANDING ANYTHING IN
THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT
SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE. DELL™ IS
NOT LIABLE TO YOU FOR WARRANTIES, SUPPORT, OR SERVICE MADE BY OR
PURCHASED FROM A THIRD PARTY AND NOT DIRECTLY FROM DELL™. DELL™ IS NOT
RESPONSIBLE FOR REPRESENTATIONS OR OMISSIONS MADE BY A THIRD PARTY.
10.
Applicable Law; Not For Resale or Export.
You agree to comply with all applicable laws and
regulations of the various states and of the United States. You agree
and represent that you are buying only for your own internal use only,
and not for resale or export. Dell™ has separate terms and conditions
governing resale of Product by third parties and transactions outside
the United States. Terms and conditions for resale are located at:
www.dell.com/policy/legal/termsofsale.htm.
11.
Governing Law.
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED
BY THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS
RULES.
12.
Headings.
The section headings used herein are for convenience of
reference only and do not form a part of these terms and conditions, and
no construction or inference shall be derived there from.
13.
Binding Arbitration.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,
TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND
INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS)
BETWEEN CUSTOMER AND DELL™, its agents, employees, principals,
successors, assigns, affiliates (collectively for purposes of this
paragraph, "Dell™") arising from or relating to this Agreement, its
interpretation, or the breach, termination or validity thereof, the
relationships which result from this Agreement (including, to the full
extent permitted by applicable law, relationships with third parties who
are not signatories to this Agreement), Dell™'s advertising, or any
related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING
ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under
its Code of Procedure then in effect (available via the Internet at
http://www.arb-forum.com , or via telephone at
1-800-474-2371). The arbitration will be limited solely to the dispute
or controversy between customer and Dell™. NEITHER CUSTOMER NOR DELL™
SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER
CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR
IN A PRIVATE ATTORNEY GENERAL CAPACITY. This transaction involves
interstate commerce, and this provision shall be governed by the Federal
Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s)
shall be final and binding on each of the parties, and may be entered as
a judgment in any court of competent jurisdiction. Dell™ will be
responsible for paying any arbitration filing fees and fees required to
obtain a hearing to the extent such fees exceed the amount of the filing
fee for initiating a claim in the court of general jurisdiction in the
state in which you reside. Each party shall pay for its own costs and
attorneys' fees, if any. However, if any party prevails on a statutory
claim that affords the prevailing party attorneys' fees, or if there is
a written agreement providing for fees, the Arbitrator may award
reasonable fees to the prevailing party, under the standards for fee
shifting provided by law. Information may be obtained and claims may be
filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. (REV 3//04)
Limited Warranties and Return Policy
Dell™-branded hardware products purchased in the U.S. or Canada come with
either a 90-day, one-year, two-year, three-year, or four-year limited warranty.
To determine which warranty you purchased, see the invoice that accompanied your
hardware product(s). The following sections describe the limited warranties and
return policy for the U.S., the limited warranties and return policy for Canada,
and the manufacturer guarantee for Latin America and the Caribbean.
Limited Warranty for the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our
end-user customer's—Dell™-branded hardware products, including Dell™-branded
peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the
Dell™-branded hardware products through our factory-integration system,
third-party software, or the reloading of software
Non-Dell™-branded products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems
with electrical power
Servicing not authorized by us
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to
perform preventive maintenance
Problems caused by using accessories, parts, or components not
supplied by us
Products with missing or altered service tags or serial numbers
Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL™'S
RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR
INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED
WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice,
except that the limited warranty on Dell™-branded batteries lasts only one year
and the limited warranty on the lamps for Dell™-branded projectors lasts only
ninety days. The limited warranty begins on the date of the invoice. The
warranty period is not extended if we repair or replace a warranted product or
any parts. Dell™ may change the availability of limited warranties, at its
discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in
the following table. Please also have your Dell™ service tag number or order
number available.
Individual Home Consumers:
U.S. Only
Technical Support
1-800-624-9896
Customer Service
1-800-624-9897
Individual Home Consumers who
purchased through an Employee Purchase Program:
Technical Support and Customer Service
1-800-822-8965
Home and Small Business Commercial
Customers:
Technical Support and Customer Service
1-800-456-3355
Medium, Large, or Global Commercial
Customers, Healthcare Customers, and Value Added Resellers
(VARs):
Technical Support and Customer Service
1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service
1-800-234-1490
Dell™-Branded Memory
1-888-363-5150
What will Dell™ do?
During the 90 days of the 90-day limited warranty and the first year of
all other limited warranties: During the 90 days of the 90-day limited
warranty and the first year of all other limited warranties, we will repair any
Dell™-branded hardware products returned to us that prove to be defective in
materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will
ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you on a
fee basis.
NOTE: Before you ship the product(s) to us, make
sure to back up the data on the hard drive(s) and any other storage device(s) in
the product(s). Remove any confidential, proprietary, or personal information
and removable media such as floppy disks, CDs, or PC Cards. We are not
responsible for any of your confidential, proprietary, or personal information;
lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited
warranty, we will replace any defective part with new or refurbished parts, if
we agree that it needs to be replaced. When you contact us, we will require a
valid credit card number at the time you request a replacement part, but we will
not charge you for the replacement part as long as you return the original part
to us within thirty days after we ship the replacement part to you. If we do not
receive the original part within thirty days, we will charge to your credit card
the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United
States (excluding Puerto Rico and U.S. possessions and territories). Otherwise,
we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part
to us.
NOTE: Before you replace parts, make sure to back
up the data on the hard drive(s) and any other storage device(s) in the
product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell™, service will be provided to you under
the terms of the service agreement. Please refer to that contract for details on
how to obtain service.
If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract for details on how to obtain
service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished
parts and systems are parts or systems that have been returned to Dell™, some of
which were never used by a customer. All parts and systems are inspected and
tested for quality.
Replacement parts and systems are covered for the remaining period of the
limited warranty for the product you bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied
with the service you receive under this limited warranty, please let us know. We
have found that the best way to resolve issues regarding our limited warranty is
to work together. If, after those discussions, you are still not satisfied, we
believe arbitration is the most expeditious way to resolve your concerns.
Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR
OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY,
COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL™ arising
from or relating to this limited warranty, its interpretation, or the breach,
termination, or validity thereof, the relationships which result from this
limited warranty (including, to the full extent permitted by applicable law,
relationships with third parties), Dell™'s advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in
effect (available via the Internet at www.arb-forum.com/ or via telephone
at 1-800-474-2371). The arbitration will be limited solely to the dispute or
controversy between you and Dell™. Any award of the arbitrator(s) shall be final
and binding on each of the parties, and may be entered as a judgment in any
court of competent jurisdiction. Information may be obtained and claims may be
filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision
applies only to individual home consumers and consumers who purchased through an
employee purchase program. It does not apply to small, medium, large, and global
commercial customers or government, education, and healthcare customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner
transfers ownership of the system and records the transfer with us. The limited
warranty on Dell™-branded memory may not be transferred. You may record your
transfer by going to Dell™'s website:
If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
If you are a Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
If you are a Government, Education, or Healthcare Customer, or an
Individual Consumer who purchased through an employee purchase program, go
to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative
or call 1-800-624-9897.
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want
to make sure that you're satisfied with your purchases. That's why we offer a
Total Satisfaction return policy for most products that you, the end-user
customer, purchase directly from Dell™. Under this policy, you may return to
Dell™ products that you purchased directly from Dell™ for a credit or a refund
of the purchase price paid, less shipping and handling and applicable return
fees as follows:
New Hardware Products and Accessories —
Unless you have a separate agreement with
Dell™, all hardware, accessories, peripherals, parts, and unopened software
still in its /their sealed package, excluding the products listed below,
may be return within twenty-one (21) days from the date on the packing slip
or invoice
Exclusions from the foregoing return policy:
New PowerEdge™ , PowerConnect™ and PowerVault™ products (excluding
PowerVault 160T tape libraries) may be returned within thirty (30) days
from the date on the packing slip or invoice, except that new PowerEdge™
SC servers and n series products purchased from the Small and Medium
Business Sales Division may only be returned within fourteen (14) days
from the date on the packing slip or invoice.
Application software or an operating system that has been installed
by Dell may not be returned unless you return the entire computer under
the 21-day return policy, if applicable to your purchase (if not
applicable to your purchase, you may not return application software or
an operating system).
Non-defective third party and Dell-branded software, peripheral,
electronics and accessory products (for example: televisions, printers,
projectors, MP3 players, PDAs, battery chargers, un-preinstalled third
party software, wireless cards/access points/routers), including but not
limited to those sold by or through Dell's "Software & Peripherals" or
"Electronics & Accessories" groups, may be returned within twenty-one
(21) days from the date on the packing slip or invoice, but a fifteen
percent (15%) return fee may be deducted from any refund or credit.
Dell | EMC storage products, EMC-branded products, Unisys-branded
products, PowerVault™ 160T tape libraries, enterprise software, non-Dell
branded enterprise products, software and/or software licenses, or any
non-Dell customized hardware and/or software product(s) may not be
returned at any time.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts: All
reconditioned or refurbished PowerEdge™ , PowerConnect™ and PowerVault™
products may be returned within thirty (30) days from the date on the
packing slip or invoice. All other reconditioned or refurbished Dell-branded
hardware products and parts may be returned within fourteen (14) days of the
date on the packing slip or invoice.
How to Return: To return products, e-mail or call Dell customer service to
receive a Credit Return Authorization Number within the return policy period
applicable to the product you want to return. You must obtain a Credit
Return Authorization Number in order to return the product. See "Contacting
Dell" or "Getting Help" in your customer documentation (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact
information for obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that
Dell issues the Credit Return Authorization Number. You must also return the
products to Dell in their original packaging, in as-new condition along with
any media, documentation, and all other items that were included in the
original shipment, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment.
NOTE: Before you ship the product(s) to
us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential,
proprietary or personal information, removable media, such as floppy
disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary or personal information; lost or corrupted
data; or damaged or lost removable media.
Reconditioned or Refurbished Dell™-Branded Hardware Products and Parts
—All reconditioned or refurbished PowerEdge™
, PowerConnect ™ and PowerVault™
products may be returned within thirty (30) days from the date on the
packing slip or invoice. All other reconditioned or refurbished
Dell™-branded hardware products and parts may be returned within fourteen
(14) days of the date on the packing slip or invoice.
How to return —To return products, e-mail or call Dell™ customer
service to receive a Credit Return Authorization Number within the return
policy period applicable to the product you want to return. You must obtain
a Credit Return Authorization Number in order to return the product. See
"Contacting Dell™" or "Getting Help" in your customer documentation (or
go to
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact
information for obtaining customer assistance.
You must ship the products to Dell™ within five (5) days of the date that
Dell™ issues the Credit Return Authorization Number. You must also return the
products to Dell™ in their original packaging, in as-new condition along with
any media, documentation, and all other items that were included in the original
shipment, prepay shipping charges, and insure the shipment or accept the risk of
loss or damage during shipment.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our
end-user customer's—Dell™-branded hardware products, including Dell™-branded
peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the
Dell™-branded hardware products through our factory-integration system,
or the reloading of the software
Non-Dell™ branded products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems
with electrical power
Servicing not authorized by us
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to
perform preventive maintenance
Problems caused by using accessories, parts, or components not
supplied by us
Products with missing or altered service tags or serial numbers
Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL™'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED
ON YOUR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY
STATEMENT, DELL™ DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS.
THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU
FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT
THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice,
except that the limited warranty on Dell™-branded batteries lasts only one year
and the limited warranty on the lamps for Dell™-branded projectors lasts only
ninety days. The limited warranty begins on the date of the invoice. The
warranty period is not extended if we repair or replace a warranted product or
any parts. Dell™ may change the terms and availability of limited warranties, at
its discretion, but any changes will not be retroactive (that is, the warranty
terms in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in
the following table. Please also have your Dell™ service tag number or order
number available.
Individual Home Consumers; Home
Office and Small Business Customers:
Canada Only
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global
Commercial Customers;
Government, Education, and Healthcare Customers;
and Value Added Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government or Education Customers,
or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for
Individual Consumers)
Dell™-Branded Memory
1-888-363-5150
What will Dell™ do?
During the 90 days of the 90-day limited warranty and the first year of
all other limited warranties: During the 90 days of the 90-day limited
warranty and the first year of all other limited warranties, we will repair any
Dell™-branded hardware products returned to us that prove to be defective in
materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in Canada. Otherwise,
we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you on a
fee basis.
NOTE: Before you ship the product(s) to us, make
sure to back up the data on the hard drive(s) and any other storage device(s) in
the product(s). Remove any confidential, proprietary or personal information,
removable media, such as floppy disks, CDs, or PC Cards. We are not responsible
for any of your confidential, proprietary or personal information; lost or
corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited
warranties: We will replace any defective part with new or refurbished
parts, if we agree that it needs to be replaced. When you contact us, we will
require a valid credit card number at the time you request a replacement part,
but we will not charge you for the replacement part as long as you return the
original part to us within thirty days after we ship the replacement part to
you. If we do not receive the original part within thirty days, we will charge
to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada.
Otherwise, we will ship the part freight collect. We will also include a prepaid
shipping container with each replacement part for your use in returning the
replaced part to us.
NOTE: Before you replace parts, make sure to back
up the data on the hard drive(s) and any other storage device(s) in the
product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell™, service will be provided to you under
the terms of the service contract. Please refer to that contract for details on
how to obtain service. Dell™'s service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you
purchased through us a service contract with one of our third-party service
providers, please refer to that contract (mailed to you with your invoice) for
details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing
warranty repairs and in building replacement parts and systems. Refurbished
parts and systems are parts or systems that have been returned to Dell™, some of
which were never used by a customer. All parts and systems are inspected and
tested for quality.
Replacement parts and systems are covered for the remaining period of the
limited warranty for the product you bought. Dell™ owns all parts removed from
repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied
with the service you receive under this limited warranty, please let us know. We
have found that the best way to resolve issues regarding our limited warranty is
to work together. If, after those discussions, you are still not satisfied, we
believe arbitration is the most expeditious way to resolve your concerns.
Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR
OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY,
COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL™ arising
from or relating to this limited warranty, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this
limited warranty (including, to the full extent permitted by applicable law,
relationships with third parties), Dell™'s advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in
effect (available via the Internet at www.arb-forum.com/, or via
telephone at 1-800-474-2371). The arbitration will be limited solely to the
dispute or controversy between you and Dell™. Any award of the arbitrator(s)
shall be final and binding on each of the parties, and may be entered as a
judgment in any court of competent jurisdiction. Information may be obtained and
claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner
transfers ownership of the system and records the transfer with us. The limited
warranty on Dell™-branded memory may not be transferred. You may record your
transfer by going to our website:
If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
If you are a Home Office, Small, Medium, Large, or Global Commercial
Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you are a Government, Education, or Healthcare Customer, or an
Individual Home Consumer who purchased through an Employee Purchase Program,
go to
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell™ at 1-800-326-9463.
Total Satisfaction Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell™,
you may return them to Dell™ up to 30 days after you receive them for a refund
or credit of the product purchase price. If you are an end-user customer who
bought reconditioned or refurbished products from Dell™, you may return them to
Dell™ within 14 days after the date of invoice for a refund or credit of the
product purchase price. In either case, the refund or credit will not include
any shipping and handling charges shown on your invoice and will be subject to a
fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you
are an organization that bought the products under a written agreement with
Dell™, the agreement may contain different terms for the return of products than
specified by this policy.
To return products, you must call Dell™ Customer Service at 1-800-387-5759 to
receive a Credit Return Authorization Number. To expedite the process of your
refund or credit, Dell™ expects you to return the products to Dell™ in their
original packaging within five days of the date that Dell™ issues the Credit
Return Authorization Number. You must also prepay shipping charges and insure
the shipment or accept the risk of loss or damage during shipment. You may
return software for a refund or credit only if the sealed package containing the
floppy disk(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, floppy disk(s), CD(s), power cables, and
other items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either application or operating
system software that has been installed by Dell™, the whole system must be
returned, along with any media and documentation that may have been included in
the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell™ | EMC storage
products. It also does not apply to products purchased through Dell™'s Software
and Peripherals division. For those products, please instead refer to Dell™'s
Software and Peripheral's then-current return policy (see the following section,
"Dell™ Software and Peripherals (Canada Only)").
Dell™ Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell™ does not
warrant third-party products. Third-party software and peripheral products are
covered by the warranties provided by the original manufacturer or publisher
only. Third party manufacturer warranties vary from product to product. Consult
your product documentation for specific warranty information. More information
may also be available from the manufacturer or publisher.
While Dell™ offers a wide selection of software and peripheral products, we
do not specifically test or guarantee that all of the products we offer work
with any or all of the various models of Dell™ computers, nor do we test or
guarantee all of the products we sell on the hundreds of different brands of
computers available today. If you have questions about compatibility, we
recommend and encourage you to contact the third-party software and peripheral
product manufacturer or publisher directly.
Dell™-Branded Peripheral Products
Dell™ does provide a limited warranty for new Dell™-branded peripheral
products (products for which Dell™ is listed as the manufacturer) such as
monitors, batteries, memory, docking stations, and projectors). To determine
which limited warranty applies to the product you purchased, see the Dell™
invoice and/or the product documentation that accompanied your product.
Descriptions of Dell™'s limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell™ Software and Peripherals
products directly from a Dell™ company, you may return Dell™ Software and
Peripherals products that are in as-new condition to Dell™ up to 30 days from
the date of invoice for a refund of the product purchase price if already paid.
This refund will not include any shipping and handling charges shown on your
invoice; you are responsible for those.
To return products, you must call Dell™ Customer Service at 1-800-387-5759 to
receive a Credit Return Authorization Number. You must ship the Dell™ Software
and Peripherals products back to Dell™ in their original manufacturer's
packaging (which must be in as-new condition), prepay shipping charges, and
insure the shipment or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new
condition, software products must be unopened, and all of the manuals, floppy
disk(s), CD(s), power cables, and other items included with a product must be
returned with it.
One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean
Only)
Guarantee
Dell™ Inc. ("Dell™") warrants to the end user in accordance with the
following provisions that its branded hardware products, purchased by the end
user from a Dell™ company or an authorized Dell™ distributor in Latin America or
the Caribbean, will be free from defects in materials, workmanship, and design
affecting normal use, for a period of one year from the original purchase date.
Products for which proper claims are made will, at Dell™’s option, be repaired
or replaced at Dell™’s expense. Dell™ owns all parts removed from repaired
products. Dell™ uses new and reconditioned parts made by various manufacturers
in performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use, or maintenance; actions or modifications by
unauthorized third parties or the end user; accidental or willful damage; or
normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell™
point of sale within the guarantee period. The end user must always supply proof
of purchase, indicating name and address of the seller, date of purchase, model
and serial number, name and address of the customer, and details of symptoms and
configuration at the time of malfunction, including peripherals and software
used. Otherwise, Dell™ may refuse the guarantee claim. Upon diagnosis of a
warranted defect, Dell™ will make arrangements and pay for ground freight and
insurance to and from Dell™’s repair/replacement center. The end user must
ensure that the defective product is available for collection properly packed in
original or equally protective packaging together with the details listed above
and the return number provided to the end user by Dell™.
Limitation and Statutory Rights
Dell™ makes no other warranty, guarantee or like statement other than as
explicitly stated above, and this Guarantee is given in place of all other
guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end user’s sole and exclusive
remedy against Dell™ or any of its affiliates, and neither Dell™ nor any of its
affiliates shall be liable for loss of profit or contracts, or any other
indirect or consequential loss arising from negligence, breach of contract, or
howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the
end user against and/or any rights resulting from other contracts concluded by
the end user with Dell™ and/or any other seller.
Dell™ World Trade LP
One Dell™ Way, Round Rock, TX 78682, USA
Dell™ Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell™ Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul –RS - Brasil
Dell™ Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell™ Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell™ Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11°Piso
Col. Lomas Altas
11950 México, D.F.
One-Year Dell™ Manufacturer End-User Guarantee (European Union, Norway, and
Switzerland)
Guarantee
DELL™ Products, Raheen Industrial Estate, Limerick, Ireland (DELL™) warrants
to the end-user in accordance with the following provisions that its branded
hardware products, purchased by the end-user from a DELL™ company or an
authorized DELL™ distributor, in the European Union, Norway or Switzerland, will
be free from defects in materials, workmanship and design affecting normal use,
for a period of one year as of the original purchase date. Products for which
proper claims are made will, at DELL™’s option, be repaired or replaced at
DELL™’s expense.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use or maintenance; actions or modifications by
unauthorized third parties or the end-user; accidental or willful damage or
normal wear and tear.
Making a claim
Claims must be made in the European Union, Norway or Switzerland, by
contacting the point of sale or any DELL™ office within the guarantee period.
The end-user must always supply proof of purchase, indicating name and address
of the seller, date of purchase, model and serial number, name and address of
the customer and details of symptoms and configuration at time of malfunction,
including peripherals and software used. Otherwise, DELL™ may refuse the
guarantee claim. Upon diagnosis of a warranted defect, DELL™ will make
arrangements, and pay for ground freight and insurance to and from DELL™ repair/
replacement center. End-user must ensure defective product is available for
collection properly packed in original or equally protective packaging together
with details listed above and the return number provided to the end-user by
DELL™.
Limitation and Statutory Rights
DELL™ makes no other warranty, guarantee or like statement other than as
explicitly stated above and this Guarantee is given in place of all other
guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end-user’s sole and exclusive
remedy against DELL™ or any of its affiliates, and neither DELL™ nor any of its
affiliates shall be liable for loss of profit or contracts, or any other
indirect or consequential loss arising from negligence, breach of contract, or
howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the
end-user against and/or any rights resulting from other contracts concluded by
the end-user with DELL™ and/or any other seller.
CAUTION: Use of controls, adjustments, or procedures
other than those specified in this documentation may result in exposure to
shock, electrical hazards, and/or mechanical hazards.
Read and follow these instructions when connecting and using your computer
monitor:
To help avoid damaging your computer, be sure that the voltage selection
switch on the power supply for the computer is set to match the alternating
current (AC) power available at your location:
115 volts (V)/60 hertz (Hz) in most of North and South America and
some Far Eastern countries such as Japan, South Korea (also 220 volts
(V)/60 hertz (Hz)), and Taiwan.
230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and
the Far East.
Always be sure that your monitor is electrically rated to operate
with the AC power available in your location.
NOTE: This monitor does not need or have a
voltage selection switch for setting the AC voltage input. It will automatically
accept any AC input voltage according to the ranges defined in the “Electrical
Specifications" section.
Do not store or use the LCD monitor in locations that are exposed to
heat, direct sunlight, or extreme cold.
Avoid moving the LCD monitor between locations with large temperature
differences.
Do not subject the LCD monitor to severe vibration or high impact
conditions. For example, do not place the LCD monitor inside a car trunk.
Do not store or use the LCD monitor in locations exposed to high
humidity or dusty environment.
Do not allow water or other liquids to spill on or into the LCD monitor.
Keep flat panel monitor in room temperature conditions. Excessive cold
or hot conditions can have an adverse effect on the liquid crystal of the
display.
Never insert anything metallic into the monitor openings. Doing so may
create the danger of electric shock.
To avoid electric shock, never touch the inside of the monitor. Only a
qualified technician should open the monitor case.
Never use your monitor if the power cable has been damaged. Do not allow
anything to rest on the power cable. Keep the power cable away from where
people could trip over it.
Be sure to grasp the plug, not the cable, when disconnecting the monitor
from an electric socket.
Openings in the monitor cabinet are provided for ventilation. To prevent
overheating, these openings should not be blocked or covered. Avoid using
the monitor on a bed, sofa, rug, or other soft surface, as doing so may
block the ventilation openings in the bottom of the cabinet. If you place
the monitor in a bookcase or an enclosed space, be sure to provide adequate
ventilation and air flow.
Place your monitor in a location with low humidity and minimum dust.
Avoid places similar to a damp basement or dusty hallway.
Do not expose the monitor to rain or use it near water (in kitchens,
next to swimming pools, etc.). If the monitor accidentally gets wet, unplug
it and contact an authorized dealer immediately. You can clean the monitor
with a damp cloth when necessary, being sure to unplug the monitor first.
Place the monitor on a solid surface and treat it carefully. The screen
is made of glass and can be damaged if dropped or hit sharply.
Locate your monitor near an easily accessible electric outlet.
If your monitor does not operate normally - in particular, if there are
any unusual sounds or smells coming from it - unplug it immediately and
contact an authorized dealer or service center.
Do not attempt to remove the back cover, as you will be exposed to an
electrical shock hazard. The back cover should only be removed by qualified
service personnel.
High temperatures can cause problems. Don't use your monitor in direct
sunlight, and keep it away from heaters, stoves, fireplaces, and other
sources of heat.
Unplug the monitor when it is going to be left unused for an extended
period of time.
Unplug your monitor from the electric outlet before any service is
performed.
Hg Lamp(s) inside this product contains mercury and must be recycled or
disposed of according to local, state or federal laws. Or contact the
electronic industries alliance:
http://www.eiae.org
for more information.
CAUTION: Use of procedures other
than those specified in this documentation may result in exposure to shock,
electrical and/or mechanical hazards.
Read and understand all instructions before using
the Flash Memory Card Reader.
Never disassemble or touch the inside of this
product. Such actions could result in electrical shock, fire, and/or
malfunction.
Do not insert fingers or any objects inside into the
product. Such Actions could cause injuries or result in electrical shock,
fire, and/or malfunction.
If the product produces noise or smoke, or if any
substance is inside the product such as water,
then turn the power off immediately and unplug the computer from the
electrical outlet.
Please contact an authorized customer support member, as there may be a risk
of electrical shock, fire, and/or malfunction.
Do not apply force when you insert the media into
the product. This may cause the product to break or malfunction.
To contact Dell™ electronically, you can access the
following websites:
www.dell.com
support.dell.com (technical support)
premiersupport.dell.com (technical support for educational,
government, healthcare, and medium/large business customers, including
Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country
section in the table below.
NOTE: Toll-free numbers are for use within the
country for which they are listed.
When you need to contact Dell™, use the electronic addresses, telephone
numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
Country (City)
International Access Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and
Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website:
www.dell.com.ar
E-mail:
us_latin_services@dell.com
E-mail for desktop
and portable computers:
la-techsupport@dell.com
E-mail for servers
and EMC:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
Sales
0-810-444-3355
Aruba
General Support
toll-free: 800-1578
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
E-mail (Australia):
au_tech_support@dell.com
E-mail (New Zealand):
nz_tech_support@dell.com
Home and Small
Business
1-300-65-55-33
Government and
Business
toll-free: 1-800-633-559
Preferred Accounts
Division (PAD)
toll-free: 1-800-060-889
For servers and
storage
toll-free: 1-800-505-095
For desktop and
portable computers
toll-free: 1-800-733-314
Customer Care
toll-free: 1-800-819-339
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website:
support.euro.dell.com
E-mail:
tech_support_central_europe@dell.com
Home/Small Business
Sales
0820 240 530 00
Home/Small Business
Fax
0820 240 530 49
Home/Small Business
Customer Care
0820 240 530 14
Preferred
Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business
Technical Support
0820 240 530 14
Preferred
Accounts/Corporate Technical Support
0660 8779
Switchboard
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website:
support.euro.dell.com
E-mail for French
Speaking Customers: support.euro.dell.com/be/fr/emaildell/
Technical Support
02 481 92 88
Technical Support Fax
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website:
www.dell.com/br
Customer Support,
Technical Support
0800 90 3355
Technical Support Fax
51 481 5470
Customer Care Fax
51 481 5480
Sales
0800 90 3390
British Virgin
Islands
General Support
toll-free: 1-866-278-6820
Brunei
Country Code: 673
Customer Technical
Support (Penang, Malaysia)
604 633 4966
Customer Service
(Penang, Malaysia)
604 633 4949
Transaction Sales
(Penang, Malaysia)
604 633 4955
Canada (North York, Ontario)
International Access Code: 011
Online Order Status:
www.dell.ca/ostatus
AutoTech (automated
technical support)
toll-free: 1-800-247-9362
Customer Care (Home
Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care
(med./large business, government)
toll-free: 1-800-326-9463
Technical Support
(Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support
(med./large bus., government)
toll-free: 1-800-387-5757
Sales (Home
Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large
bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales &
Extended Service Sales
1 866 440 3355
Cayman Islands
General Support
1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales, Customer
Support, and Technical Support
toll-free: 1230-020-4823
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support
website: support.dell.com.cn
Technical Support
E-mail: cn_support@dell.com
Technical Support Fax
818 1350
Technical Support
(Dimension™ and Inspiron™)
toll-free: 800 858 2969
Technical Support
(OptiPlex™, Latitude™, and Dell™ Precision™)
toll-free: 800 858 0950
Technical Support
(servers and storage)
toll-free: 800 858 0960
Technical Support
(projectors, PDAs, printers, switches, routers, and so on)
toll-free: 800 858 2920
Customer Advocacy
toll-free: 800 858 2060
Customer Advocacy Fax
592 818 1308
Home and Small
Business
toll-free: 800 858 2222
Preferred Accounts
Division
toll-free: 800 858 2557
Large Corporate
Accounts GCP
toll-free: 800 858 2055
Large Corporate
Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate
Accounts North
toll-free: 800 858 2999
Large Corporate
Accounts North Government and Education
toll-free: 800 858 2955
Large Corporate
Accounts East
toll-free: 800 858 2020
Large Corporate
Accounts East Government and Education
toll-free: 800 858 2669
Large Corporate
Accounts Queue Team
toll-free: 800 858 2572
Large Corporate
Accounts South
toll-free: 800 858 2355
Large Corporate
Accounts West
toll-free: 800 858 2811
Large Corporate
Accounts Spare Parts
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
City Code: 2
Website:
support.euro.dell.com
E-mail:
czech_dell@dell.com
Technical Support
02
2186 27 27
Technical Support Fax
02
2186 27 28
Customer Care
02
2186 27 11
Customer Care Fax
02
2186 27 14
Switchboard
02
2186 27 11
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website:
support.euro.dell.com
E-mail Support
(portable computers): den_nbk_support@dell.com
E-mail Support
(desktop computers): den_support@dell.com
E-mail Support
(servers): Nordic_server_support@dell.com
Technical Support
7023 0182
Customer Care
(Relational)
7023 0184
Home/Small Business
Customer Care
3287 5505
Switchboard
(Relational)
3287 1200
Switchboard Fax
(Relational)
3287 1201
Switchboard
(Home/Small Business)
3287 5000
Switchboard Fax
(Home/Small Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website:
support.euro.dell.com
E-mail:
fin_support@dell.com
E-mail Support
(servers): Nordic_support@dell.com
Technical Support
09 253 313 60
Technical Support Fax
09 253 313 81
Relational Customer
Care
09 253 313 38
Home/Small Business
Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website:
support.euro.dell.com
E-mail:
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00800-44 14 95 18
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General Support
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2969 3188
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2969 3191
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from within Jamaica only)
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Website:
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Technical Support
(servers)
toll-free: 0120-198-498
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outside of Japan (servers)
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toll-free: 0120-198-226
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outside of Japan (Dimension and Inspiron)
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(Dell™ Precision™, OptiPlex™, and Latitude™)
toll-free:0120-198-433
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outside of Japan (Dell™ Precision, OptiPlex, and Latitude)
81-44-556-3894
Technical Support
(PDAs, projectors, printers, routers)
toll-free: 0120-981-690
Technical Support
outside of Japan (PDAs, projectors, printers, routers)
If the display you have just purchased carries the TCO'03 display label:
This means that your display is designed, manufactured and tested according
to some of the strictest quality and environmental requirements in the world.
This makes for a high performance product, designed with the user in focus that
also minimizes the impact on our natural environment.
Some of the features of the TCO’03 Display requirements:
Ergonomics
Good visual ergonomics and image quality in order to improve the working
environment for the user and to reduce sight and strain problems. Important
parameters are luminance, contrast, resolution, reflectance, colour rendition
and image stability.
Energy
Energy-saving mode after a certain time - beneficial both for the user
and the environment
Electrical safety
Emissions
Electromagnetic fields
Noise emissions
Ecology
The product must be prepared for recycling and the manufacturer must
have a certified environmental management system such as EMAS or ISO 14000
Restrictions on
chlorinated and brominated flame retardants and polymers
heavy metals such as cadmium, mercury and lead.
The requirements included in this label have been developed by TCO
Development in cooperation with scientists, experts, users as well as
manufacturers all over the world. Since the end of the 1980s TCO has been
involved in influencing the development of IT equipment in a more user-friendly
direction. Our labelling system started with displays in 1992 and is now
requested by users and IT-manufacturers all over the world.
If the display you have just purchased carries the TCO'99 display label:
You have just purchased a TCO'99 approved product! Your choice has provided
you with a product developed for professional use. Your purchase has also
contributed to reducing the burden on the environment and also to the further
development of environmentally adapted electronics products.
Why do we have environmentally labeled computers?
In many countries, environmental labeling has become an established method
for encouraging the adaptation of goods and services to the environment. The
main problem, as far as computers and other electronics equipment are concerned,
is that environmentally harmful substances are used both in the products and
during their manufacture. Since it is not so far possible to satisfactorily
recycle the majority of electronics equipment, most of these potentially
damaging substances sooner or later enter nature.
There are also other characteristics of a computer, such as energy
consumption levels, that are important from the viewpoints of both the work
(internal) and natural (external) environments. Since all methods of electricity
generation have a negative effect on the environment (e.g. acidic and
climate-influencing emissions, radioactive waste), it is vital to save energy.
Electronics equipment in offices is often left running continuously and thereby
consumes a lot of energy.
What does labeling involve?
This product meets the requirements for the TCO'99 scheme which provides for
international and environmental labeling of personal computers. The labeling
scheme was developed as a joint effort by the TCO (The Swedish Confederation of
Professional Employees), Svenska Naturskyddsforeningen (The Swedish Society for
Nature Conservation) and Statens Energimyndighet (The Swedish National Energy
Administration).
Approval requirements cover a wide range of issues: environment, ergonomics,
usability, emission of electric and magnetic fields, energy consumption and
electrical and fire safety.
The environmental demands impose restrictions on the presence and use of
heavy metals, brominated and chlorinated flame retardants, CFCs (freons) and
chlorinated solvents, among other things. The product must be prepared for
recycling and the manufacturer is obliged to have an environmental policy which
must be adhered to in each country where the company implements its operational
policy.
The energy requirements include a demand that the computer and/or display,
after a certain period of inactivity, shall reduce its power consumption to a
lower level in one or more stages. The length of time to reactivate the computer
shall be reasonable for the user.
Labeled products must meet strict environmental demands, for example, in
respect of the reduction of electric and magnetic fields, physical and visual
ergonomics and good usability.
Below you will find a brief summary of the environmental requirements met by
this product. The complete environmental criteria document may be ordered from:
TCO Development
SE-114 94 Stockholm, Sweden
Fax: +46 8 782 92 07
Email (Internet): development@tco.se
Current information regarding TCO'99 approved and labeled products may also
be obtained via the Internet, using the address: http://www.tco-info.com/
Environmental requirements
Flame retardants
Flame retardants are present in printed circuit boards, cables, wires,
casings and housings. Their purpose is to prevent, or at least to delay the
spread of fire. Up to 30% of the plastic in a computer casing can consist of
flame retardant substances. Most flame retardants contain bromine or chloride,
and those flame retardants are chemically related to another group of
environmental toxins, PCBs. Both the flame retardants containing bromine or
chloride and the PCBs are suspected of giving rise to severe health effects,
including reproductive damage in fish-eating birds and mammals, due to the
bio-accumulative* processes. Flame retardants have been found in
human blood and researchers fear that disturbances in foetus development may
occur.
The relevant TCO'99 demand requires that plastic components weighing more
than 25 grams must not contain flame retardants with organically bound bromine
or chlorine. Flame retardants are allowed in the printed circuit boards since no
substitutes are available.
Cadmium**
Cadmium is present in rechargeable batteries and in the colour-generating
layers of certain computer displays. Cadmium damages the nervous system and is
toxic in high doses. The relevant TCO'99 requirement states that batteries, the
colour-generating layers of display screens and the electrical or electronics
components must not contain any cadmium.
Mercury**
Mercury is sometimes found in batteries, relays and switches. It damages the
nervous system and is toxic in high doses. The relevant TCO'99 requirement
states that batteries may not contain any mercury. It also demands that mercury
is not present in any of the electrical or electronics components associated
with the labelled unit. There is however one exception. Mercury is, for the time
being, permitted in the back light system of flat panel monitors as there today
is no commercially available alternative. TCO aims on removing this exception
when a mercury free alternative is available.
CFCs (freons)
The relevant TCO'99 requirement states that neither CFCs nor HCFCs may be
used during the manufacture and assembly of the product. CFCs (freons) are
sometimes used for washing printed circuit boards. CFCs break down ozone and
thereby damage the ozone layer in the stratosphere, causing increased reception
on earth of ultraviolet light with e.g. increased risks of skin cancer
(malignant melanoma) as a consequence.
Lead**
Lead can be found in picture tubes, display screens, solders and capacitors.
Lead damages the nervous system and in higher doses, causes lead poisoning. The
relevant TCO?9 requirement permits the inclusion of lead since no replacement
has yet been developed.
*Bio-accumulative is defined as substances which accumulate
within living organisms
**Lead, Cadmium and Mercury are heavy metals which are
Bio-accumulative.
The proper operation of the function requires a
computer with VESA® DPMS power management capabilities. When used
with a computer equipped with VESA® DPMS, the monitor is
ENERGY STAR®-compliant.
As an ENERGY STAR® Partner, Dell™ Computer
Corporation has determined that this product meets the
ENERGY STAR® guidelines for energy efficiency.
CAUTION: This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of
the following measures:
Reorient or relocate receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation is subject to
the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received including
interference that may cause undesired operation.
Instructions to Users: This equipment complies with the requirements
of FCC (Federal Communication Commission) equipment provided that following
conditions are met.
Power cable: Shielded power cable should be used.
Video inputs: The input signal amplitude must not exceed the
specified level.
CAUTION: Changes or
modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
* Manufactured at :
BenQ Corporation
We hereby declare that this device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions :
This device may not cause harmful interference, and
This device must accept any interference received, including interference
that may cause undesired operation.
* FCC Rules :
Tested to comply with FCC part 15, class B
* Test site at :
Compliance Engineering
Services, Sunnyvale, CA, USA
* Responsible Party for Product Compliance :
BenQ Corporation
157, Shan-Ying Road, Gueishan, Taoyuan 333
Tel +886-3-3598800
Fax +886-3-3599000
BenQ Co., Ltd. New District 169 Zhujiang Rd Suzhou
Jiangsu, China
(factory name,address)
We hereby declare, that all major safety requirements,
concerning to CE-Mark Directive (93/68/EEC) and Low
Voltage Directive (73/23/EEC), Electromagnetic
Compatibility Directives (89/336/EEC, 92/31/EEC) are
fulfilled, as laid out in the guidelines set down by the
member states of the EEC Commission.This
declaration is valid for all samples that are part of
this declaration, which are manufactured according to
the production charts appendix.The standards
relevant for the evaluation of electrical safety & EMC
requirements are as follows :
This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus set out in the Radio Interference Regulations
of the Canadian Department of Communications.
Note that Canadian Department of Communications (DOC) regulations provide,
that changes or modifications not expressly approved by Dell™ Computer
Corporation could void your authority to operate this equipment.
This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigencesdu
Règlement sur le matériel brouilleur du Canada.
This equipment complies with the limits for a Class B digital device (devices
used in or adjacent to a residential environment) and conforms to the standards
for information technology equipment that are set by the Voluntary Control
Council for Interference for preventing radio frequency interference in
residential areas.
The equipment should draw power from a socket with an attached protection
circuit (a three-prong socket). All equipment that works together (computer,
monitor, printer, and so on) should have the same power supply source.
The phasing conductor of the room's electrical installation should have a
reserve short-circuit protection device in the form of a fuse with a nominal
value no larger than 16 amperes (A).
To completely switch off the equipment, the power supply cable must be
removed from the power supply socket, which should be located near the equipment
and easily accessible.
A protection mark "B" confirms that the equipment is in compliance with the
protection usage requirements of standards PN-93/T-42107 and PN-89/E-06251.
The following information is provided on the device(s) described in this
document in compliance with the requirements of the official Mexican standards
(NOM):
Exporter:
Dell™ Computer Corporation One Dell™ Way Round Rock,
TX 78682
Importer:
Dell™ Computer de México, S.A. de C.V. Rio Lerma No. 302
- 4º Piso
Col. Cuauhtemoc 16500 México, D.F.
Ship to:
Dell™ Computer de México, S.A. de C.V. al Cuidado
de Kuehne & Nagel
de México S. de R.I., Avenida Soles No. 55
Col. Peñon de los Baños, 15520 México, D.F.
Supply voltage:
100-240V~
Frequency:
50/60 Hz
Current consumption:
2.0 A
Información para NOM (únicamente para México)
La información siguiente se proporciona en el dispositivo o en los
dispositivos descritos en este documento, en cumplimiento con los requisitos de
la Norma Oficial Mexicana (NOM):
Exporter:
Dell™ Computer Corporation One Dell™ Way Round
Rock, TX 78682
Importador:
Dell™ Computer de México,
S.A. de C.V. Rio Lerma No. 302 - 4º Piso
Col. Cuauhtemoc 16500 México, D.F.
Embarcar a:
Dell™ Computer de México,
S.A. de C.V. al Cuidado de Kuehne & Nagel
de México S. de R.I., Avenida Soles No. 55
Col. Peñon de los Baños, 15520 México, D.F.
Under the requirements of German ergonomics standard EK 1/59-98, EK 1/60-98,
graphics or characters:
Blue graphics or characters in dark background are not recommended.
(This combination may increase eye fatigue due to poor visibility caused
by low contrast.)
Graphics controller and monitor are recommended to be used in the
following conditions:
Vertical frequency : 60 Hz or higher.
Display mode : Dark characters in bright background.
Ergonomie Hinweis (nur Deutschland)
Um den Anforderungen der deutschen Ergonomie-Norm EK 1/59-98, EK
1/60-98 zu antsprechen.
Wird empfahlen, die Grunfarbe Blau nicht auf dunklem Hintergrund zu
verwenden (schiechte Erkennbarkeit. Augenbelastung bei zu geringem
Zeicheenkontrast).
Wird folgende Einstellung des Grafik-Controllers und Monitors
empfohlen.
Dell™ recommends that customers dispose of their used
computer hardware, including monitors, in an environmentally sound manner,
Potential methods include reuse of parts or whole products and recycling of
product, components, and/or materials.
For more information, please visit
www.dell.com/environment.
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