These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or
services and support sold in the United States ("Product") by the Dell™ entity named on the invoice or acknowledgement
("Dell™") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of
this Agreement. If you do not wish to be bound by this Agreement, you must notify Dell™ immediately and return your
purchase pursuant to Dell™'s Total Satisfaction Return Policy.
(See: http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen for our contact information.) If returned,
Product(s) must remain in the boxes in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I)
YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL™, IN WHICH CASE THE SEPARATE
AGREEMENT SHALL GOVERN; OR (II) OTHER DELL™ TERMS AND CONDITIONS APPLY TO THE
TRANSACTION.
1.
Other Documents.
This Agreement may NOT be altered, supplemented,
or amended by the use of any other document(s) unless
otherwise agreed to in a written agreement signed by both you and Dell™. If you do not receive an invoice or
acknowledgement in the mail, via e-mail, or with your Product, information about your purchase may be obtained at
https://support.dell.com/dellcare/Invoice.aspx or by contacting your sales representative.
2.
Payment Terms; Orders; Quotes; Interest.
Payment terms are within Dell™'s sole discretion, and, unless
otherwise agreed to by Dell™, payment must be made at the time of purchase.
Payment for Product may be made by credit card, wire transfer, or some
other prearranged payment method. Dell™ may invoice parts of an order separately.
Your order is subject to cancellation by Dell™, at Dell™'s sole discretion.
Unless you and Dell™ have agreed to a different discount, Dell™'s standard
pricing policy for Dell™branded systems, which include both hardware and
services in one discounted price, allocates the discount off list price
applicable to the service portion of the system to be equal to the overall
calculated percentage discount off list price on the entire system. Dell™
is not responsible for pricing, typographical, or other errors, in any
offer by Dell™ and reserves the right to cancel any orders resulting from
such errors.
3.
Shipping Charges; Taxes; Title; Risk of Loss.
Shipping and handling are additional unless otherwise expressly
indicated at the time of sale. Loss or damage that occurs during shipping
by a carrier selected by Dell™ is Dell™'s responsibility. Loss or damage
that occurs during shipping by a carrier selected by you is your responsibility.
You must notify Dell™ within 30 days of the date of your invoice or acknowledgement
if you believe any part of your purchase is missing wrong or damaged.
Unless you provide Dell™ with a valid and correct tax exemption certificate
applicable to your purchase of Product and the Product ship-to location,
you are responsible for sales and other taxes associated with the order.
Shipping dates are estimates only. Title to software will remain with
the applicable licensor(s).
4.
Warranties.
THE LIMITED WARRANTIES APPLICABLE TO DELL™-BRANDED
HARDWARE PRODUCT CAN BE FOUND AT http://www.dell.com/policy/legal/warranty.htm
OR IN THE DOCUMENTATION DELL™ PROVIDES WITH THE PRODUCT. DELL™ MAKES NO
WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL™ BRANDED PRODUCT. SUCH PRODUCT
IS PROVIDED BY DELL™ "AS IS". WARRANTY AND SERVICE FOR NON-DELL™
BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT
BY DELL™. DELL™ MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL™'S
APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING
SLIP OR ACKNOWLEDGEMENT. WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND
DELL™ WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND SERVICES, ONLY
UPON DELL™'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED OR
SERVICED.
5.
Software.
All software is provided subject to the license
agreement that is part of the software package and you agree that you
will be bound by such license agreement.
6.
Return Policies; Exchanges.
New and refurbished
Product that you purchase directly from Dell™ (and not a third party) you
may return or exchange only in accordance with Dell™'s return policy in
effect on the date of the invoice or acknowledgement. Any returns or exchanges
will be made in accordance with Dell™'s exchange policies in effect on
the date of the return or exchange. You must contact us directly before
you attempt to return Product to obtain a Return Material Authorization
Number for you to include with your return. You must return Product to
us in their original or equivalent packaging. You are responsible for
risk of loss, shipping and handling fees for returning or exchanging Product.
Additional fees may apply.
If you fail
to follow the return or exchange instructions and policies provided by
Dell™, Dell™ is not responsible whatsoever for Product that is lost, damaged,
modified or otherwise processed for disposal or resale. If you are returning
all components in an order, you will be credited the full amount paid
for the order. At Dell™'s discretion, credit for partial returns may be
less than invoice or individual component prices due to bundled or promotional
pricing.
7.
Changed or Discontinued Product.
Dell™'s policy is one of ongoing update and revision. Dell™
may revise and discontinue Product at any time without notice to you and
this may affect information saved in your online "cart." Dell™
will ship Product that have the functionality and performance of the Product
ordered, but changes between what is shipped and what is described in
a specification sheet or catalog are possible. Parts used in repairing
or servicing Product may be new, equivalent-tonew, or reconditioned.
8.
Service and Support.
Service offerings may vary from Product to
Product. If you purchase optional services and support from Dell™, Dell™
and/or your third-party service provider will provide such service and
support to you in the United States in accordance with the terms and conditions
located at http://www.dell.com/us/en/gen/services/service_service_contracts.htm
or as mailed to you. You may contact Dell™ for more information, see http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen
for contact information. Dell™ and/or the third-party service provider
may at their discretion, revise their general and optional service and
support programs and the terms and conditions that govern them without
prior notice to you. Dell™ has no obligation to provide service or support
until Dell™ has received full payment for the Product or service/support
contract you purchased. Dell™ is not obligated to provide service or support
you purchase through a third party and not Dell™.
9.
Limitation of Liability.
DELL™ DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH
HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING
AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST OR CORRUPTED
DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. EXCEPT AS
EXPRESSLY PROVIDED HEREIN, DELL™ WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL,
SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR
ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DELL™ IS NOT LIABLE OR
RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE
APPLICABLE PRODUCT. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE
CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF
SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE. DELL™ IS NOT LIABLE TO YOU
FOR WARRANTIES, SUPPORT, OR SERVICE MADE BY OR PURCHASED FROM A THIRD
PARTY AND NOT DIRECTLY FROM DELL™. DELL™ IS NOT RESPONSIBLE FOR REPRESENTATIONS
OR OMISSIONS MADE BY A THIRD PARTY.
10.
Applicable Law; Not For Resale or Export.
You agree to comply with all applicable laws and regulations
of the various states and of the United States. You agree and represent
that you are buying only for your own internal use only, and not for resale
or export. Dell™ has separate terms and conditions governing resale of
Product by third parties and transactions outside the United States. Terms
and conditions for resale are located at: www.dell.com/policy/legal/termsofsale.htm.
11.
Governing Law.
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED
BY THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS
RULES.
12.
Headings.
The section headings used herein are for convenience of
reference only and do not form a part of these terms and conditions, and
no construction or inference shall be derived there from.
13.
Binding Arbitration.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,
TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING
STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN
CUSTOMER AND DELL™, its agents, employees, principals, successors, assigns,
affiliates (collectively for purposes of this paragraph, "Dell™")
arising from or relating to this Agreement, its interpretation, or the
breach, termination or validity thereof, the relationships which result
from this Agreement (including, to the full extent permitted by applicable
law, relationships with third parties who are not signatories to this
Agreement), Dell™'s advertising, or any related purchase SHALL BE RESOLVED
EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL
ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available
via the Internet at http://www.arb-forum.com
, or via telephone at 1-800-474-2371). The arbitration will be limited
solely to the dispute or controversy between customer and Dell™. NEITHER
CUSTOMER NOR DELL™ SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR
AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR
CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This transaction
involves interstate commerce, and this provision shall be governed by
the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the
arbitrator(s) shall be final and binding on each of the parties, and may
be entered as a judgment in any court of competent jurisdiction. Dell™
will be responsible for paying any arbitration filing fees and fees required
to obtain a hearing to the extent such fees exceed the amount of the filing
fee for initiating a claim in the court of general jurisdiction in the
state in which you reside. Each party shall pay for its own costs and
attorneys' fees, if any. However, if any party prevails on a statutory
claim that affords the prevailing party attorneys' fees, or if there is
a written agreement providing for fees, the Arbitrator may award reasonable
fees to the prevailing party, under the standards for fee shifting provided
by law. Information may be obtained and claims may be filed with the NAF
at P.O. Box 50191, Minneapolis, MN 55405. (REV 3//04)
Limited Warranties and Return Policy
Dell™-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year,
three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that
accompanied your hardware product(s). The following sections describe the limited warranties and return policy
for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin
America and the Caribbean.
Limited Warranty for the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in yourour end-user customer'sDell™-branded
hardware products, including Dell™-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the Dell™-branded hardware products
through our factory-integration system, third-party software, or the reloading of software
Non-Dell™-branded products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by us
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive maintenance
Problems caused by using accessories, parts, or components not supplied by us
Products with missing or altered service tags or serial numbers
Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL™'S
RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL
APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT
APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell™-branded
batteries lasts only one year and the limited warranty on the lamps for Dell™-branded projectors lasts only
ninety days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell™ may change the availability of limited warranties, at its
discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell™ service tag number or order number available.
Individual Home Consumers:
U.S. Only
Technical Support
1-800-624-9896
Customer Service
1-800-624-9897
Individual Home Consumers who purchased through an Employee Purchase Program:
Technical Support and Customer Service
1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service
1-800-456-3355
Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value Added Resellers (VARs):
Technical Support and Customer Service
1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service
1-800-234-1490
Dell™-Branded Memory
1-888-363-5150
What will Dell™ do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell™-branded
hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product
to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable
media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the then-current standard price for
that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell™, service will be provided to you under the terms of the service agreement.
Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that
contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell™,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited
warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL™ arising from or relating to this limited warranty, its interpretation, or the breach,
termination, or validity thereof, the relationships which result from this limited warranty (including, to the full
extent permitted by applicable law, relationships with third parties), Dell™'s advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via
the Internet at www.arb-forum.com/ or via telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell™. Any award of the arbitrator(s) shall be final and binding on each
of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies
only to individual home consumers and consumers who purchased through an employee purchase program. It does
not apply to small, medium, large, and global commercial customers or government, education, and healthcare
customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell™-branded memory may not be transferred. You may
record your transfer by going to Dell™'s website:
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
If you are a Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
If you are a Government, Education, or Healthcare Customer, or an Individual Consumer who purchased
through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
Total Satisfaction
Return Policy (U.S. Only)
We value our relationship with you and want
to make sure that you're satisfied with your purchases. That's why we offer a
Total Satisfaction return policy for most products that you, the end-user
customer, purchase directly from Dell™. Under this policy, you may return to Dell™
products that you purchased directly from Dell™ for a credit or a refund of the
purchase price paid, less shipping and handling and applicable return fees as
follows:
New Hardware Products and Accessories
Unless you have a separate agreement with
Dell™, all hardware, accessories, peripherals, parts, and unopened
software still in its /their sealed package, excluding the products listed
below, may be return within twenty-one (21) days from the date on the
packing slip or invoice
Exclusions from the foregoing return policy:
New PowerEdge™ , PowerConnect™ and PowerVault™ products
(excluding PowerVault 160T tape libraries) may be returned within thirty
(30)
days from the date on the packing slip or invoice, except that new
PowerEdge™ SC servers and n series products purchased from the
Small and Medium Business Sales Division may only be returned within
fourteen
(14) days from the date on the packing slip or invoice.
Application software or an operating system that has been installed
by Dell may not be returned unless you return the entire computer under
the 21-day return policy, if applicable to your purchase (if not applicable
to your purchase, you may not return application software or an operating
system).
Non-defective third party and Dell-branded software, peripheral, electronics
and accessory products (for example: televisions, printers, projectors,
MP3 players, PDAs, battery chargers, un-preinstalled third party software,
wireless cards/access points/routers), including but not limited to
those sold by or through Dell's "Software & Peripherals" or "Electronics & Accessories" groups,
may be returned within twenty-one (21) days from the date on the packing
slip or invoice, but a fifteen percent (15%) return fee may be deducted
from any refund or credit.
Dell | EMC storage products, EMC-branded products, Unisys-branded
products, PowerVault™ 160T tape libraries, enterprise software, non-Dell
branded enterprise products, software and/or software licenses, or
any non-Dell customized hardware and/or software product(s) may not
be returned at any time.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts: All
reconditioned or refurbished PowerEdge™ , PowerConnect™ and PowerVault™ products may be returned within thirty (30) days from the date on the packing
slip or invoice. All other reconditioned or refurbished Dell-branded hardware
products and parts may be returned within fourteen (14) days of the date
on the packing slip or invoice.
How to Return: To return products, e-mail or call Dell customer service
to receive a Credit Return Authorization Number within the return policy
period applicable to the product you want to return. You must obtain a Credit
Return Authorization Number in order to return the product. See "Contacting
Dell" or "Getting Help" in your customer documentation (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information
for obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that
Dell issues the Credit Return Authorization Number. You must also return
the products to Dell in their original packaging, in as-new condition along
with any media, documentation, and all other items that were included in
the original shipment, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment.
NOTE: Before you ship the product(s) to
us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary
or personal information, removable media, such as floppy disks, CDs,
or PC Cards. We are not responsible for any of your confidential, proprietary
or personal information; lost or corrupted data; or damaged or lost
removable media.
Reconditioned or Refurbished Dell™-Branded Hardware Products and
Parts All
reconditioned or refurbished PowerEdge
, PowerConnect and PowerVault
products may be returned within thirty (30) days from the date on
the packing slip or invoice. All other reconditioned or refurbished Dell™-branded
hardware products and parts may be returned within fourteen (14) days
of the date on
the packing slip or invoice.
How to return To return
products, e-mail or call Dell™ customer service to receive a Credit
Return Authorization Number within the return policy period applicable
to the product
you want to return. You must obtain a Credit Return Authorization Number
in order to return the product. See "Contacting Dell™" or "Getting
Help" in
your customer documentation (orgo towww.dell.com/us/en/gen/contact.htm)
to find the appropriate contact information for obtaining customer assistance.
You must ship the products to Dell™ within five (5) days of the date
that Dell™ issues the Credit Return Authorization Number. You must also return
the products to Dell™ in their original packaging, in as-new condition along with
any media, documentation, and all other items that were included in the original
shipment, prepay shipping charges, and insure the shipment or accept the risk of
loss or damage during shipment.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in yourour end-user customer'sDell™-branded
hardware products, including Dell™-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the Dell™-branded hardware products
through our factory-integration system, or the reloading of the software
Non-Dell™ branded products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by us
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive maintenance
Problems caused by using accessories, parts, or components not supplied by us
Products with missing or altered service tags or serial numbers
Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM PROVINCE TO PROVINCE. DELL™'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS
WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR
INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT,
DELL™ DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT
ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR
DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT
THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE
RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell™-branded
batteries lasts only one year and the limited warranty on the lamps for Dell™-branded projectors lasts only
ninety days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we
repair or replace a warranted product or any parts. Dell™ may change the terms and availability of limited warranties,
at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase
will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell™ service tag number or order number available.
Individual Home Consumers; Home Office and Small Business Customers:
Canada Only
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers;
and Value Added Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for Individual Consumers)
Dell™-Branded Memory
1-888-363-5150
What will Dell™ do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell™-branded
hardware products returned to us that prove to be defective in materials or workmanship. If we are not
able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do
not receive the original part within thirty days, we will charge to your credit card the then-current standard price for
that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect.
We will also include a prepaid shipping container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell™, service will be provided to you under the terms of the service contract. Please
refer to that contract for details on how to obtain service. Dell™'s service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with
one of our third-party service providers, please refer to that contract (mailed to you with your invoice) for details
on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell™,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you
bought. Dell™ owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited
warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL™ arising from or relating to this limited warranty, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this limited warranty (including, to the full
extent permitted by applicable law, relationships with third parties), Dell™'s advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED
BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via
the Internet at www.arb-forum.com/, or via telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell™. Any award of the arbitrator(s) shall be final and binding on each
of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and
records the transfer with us. The limited warranty on Dell™-branded memory may not be transferred. You may
record your transfer by going to our website:
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who
purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell™ at 1-800-326-9463.
Total Satisfaction
Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell™, you may return them to Dell™ up to
30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer
who bought reconditioned or refurbished products from Dell™, you may return them to Dell™ within 14 days after the
date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not
include any shipping and handling charges shown on your invoice and will be subject to a fifteen percent (15%)
restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a
written agreement with Dell™, the agreement may contain different terms for the return of products than specified
by this policy.
To return products, you must call Dell™ Customer Service at 1-800-387-5759 to receive a Credit Return
Authorization Number. To expedite the process of your refund or credit, Dell™ expects you to return the products to
Dell™ in their original packaging within five days of the date that Dell™ issues the Credit Return Authorization
Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage
during shipment. You may return software for a refund or credit only if the sealed package containing the floppy
disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy
disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either application or operating system software that has been installed by
Dell™, the whole system must be returned, along with any media and documentation that may have been included
in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell™ | EMC storage products. It also does not apply to
products purchased through Dell™'s Software and Peripherals division. For those products, please instead refer to
Dell™'s Software and Peripheral's then-current return policy (see the following section, "Dell™ Software and
Peripherals (Canada Only)").
Dell™ Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell™ does not warrant third-party products. Third-party
software and peripheral products are covered by the warranties provided by the original manufacturer or publisher
only. Third party manufacturer warranties vary from product to product. Consult your product documentation for
specific warranty information. More information may also be available from the manufacturer or publisher.
While Dell™ offers a wide selection of software and peripheral products, we do not specifically test or guarantee that
all of the products we offer work with any or all of the various models of Dell™ computers, nor do we test or
guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have
questions about compatibility, we recommend and encourage you to contact the third-party software and
peripheral product manufacturer or publisher directly.
Dell™-Branded Peripheral Products
Dell™ does provide a limited warranty for new Dell™-branded peripheral products (products for which Dell™ is listed as
the manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which
limited warranty applies to the product you purchased, see the Dell™ invoice and/or the product documentation
that accompanied your product. Descriptions of Dell™'s limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell™ Software and Peripherals products directly from a Dell™ company,
you may return Dell™ Software and Peripherals products that are in as-new condition to Dell™ up to 30 days from the
date of invoice for a refund of the product purchase price if already paid. This refund will not include any shipping
and handling charges shown on your invoice; you are responsible for those.
To return products, you must call Dell™ Customer Service at 1-800-387-5759 to receive a Credit Return
Authorization Number. You must ship the Dell™ Software and Peripherals products back to Dell™ in their original
manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment
or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software products must be
unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product
must be returned with it.
One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)
Guarantee
Dell™ Inc. ("Dell™") warrants to the end user in accordance with the following provisions that its
branded hardware products, purchased by the end user from a Dell™ company or an authorized Dell™ distributor in
Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal
use, for a period of one year from the original purchase date. Products for which proper claims are made will, at
Dell™s option, be repaired or replaced at Dell™s expense. Dell™ owns all parts removed from repaired products. Dell™
uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement
products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear
and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell™ point of sale within the guarantee
period. The end user must always supply proof of purchase, indicating name and address of the seller, date of
purchase, model and serial number, name and address of the customer, and details of symptoms and configuration
at the time of malfunction, including peripherals and software used. Otherwise, Dell™ may refuse the guarantee
claim. Upon diagnosis of a warranted defect, Dell™ will make arrangements and pay for ground freight and insurance
to and from Dell™s repair/replacement center. The end user must ensure that the defective product is available for
collection properly packed in original or equally protective packaging together with the details listed above and the
return number provided to the end user by Dell™.
Limitation and Statutory Rights
Dell™ makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee
is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the end users sole and exclusive remedy against Dell™ or any of its
affiliates, and neither Dell™ nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect
or consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights
resulting from other contracts concluded by the end user with Dell™ and/or any other seller.
Dell™ World Trade LP
One Dell™ Way, Round Rock, TX 78682, USA
Dell™ Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell™ Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul RS - Brasil
Dell™ Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell™ Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell™ Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11°Piso
Col. Lomas Altas
11950 México, D.F.
One-Year Dell™ Manufacturer End-User Guarantee (European Union, Norway, and Switzerland)
Guarantee
DELL™ Products, Raheen Industrial Estate,
Limerick, Ireland (DELL™) warrants to the end-user in accordance
with the following provisions that its branded hardware products,
purchased by the end-user from a DELL™ company or an authorized
DELL™ distributor, in the European Union, Norway or Switzerland,
will be free from defects in materials, workmanship and design
affecting normal use, for a period of one year as of the original
purchase date. Products for which proper claims are made will, at
DELL™s option, be repaired or replaced at DELL™s
expense.
Exclusions
This Guarantee does not apply to defects
resulting from: improper or inadequate installation, use or
maintenance; actions or modifications by unauthorized third
parties or the end-user; accidental or willful damage or normal
wear and tear.
Making a claim
Claims must be made in the European Union,
Norway or Switzerland, by contacting the point of sale or any
DELL™ office within the guarantee period. The end-user must always
supply proof of purchase, indicating name and address of the
seller, date of purchase, model and serial number, name and
address of the customer and details of symptoms and configuration
at time of malfunction, including peripherals and software used.
Otherwise, DELL™ may refuse the guarantee claim. Upon diagnosis of
a warranted defect, DELL™ will make arrangements, and pay for
ground freight and insurance to and from DELL™ repair/ replacement
center. End-user must ensure defective product is available for
collection properly packed in original or equally protective
packaging together with details listed above and the return
number provided to the end-user by DELL™.
Limitation and Statutory Rights
DELL™ makes no other warranty, guarantee or
like statement other than as explicitly stated above and this
Guarantee is given in place of all other guarantees whatsoever,
to the fullest extent permitted by law. In the absence of
applicable legislation, this Guarantee will be the
end-users sole and exclusive remedy against DELL™ or any of
its affiliates, and neither DELL™ nor any of its affiliates shall
be liable for loss of profit or contracts, or any other indirect
or consequential loss arising from negligence, breach of
contract, or howsoever.
This Guarantee does not impair or affect
mandatory statutory rights of the end-user against and/or any
rights resulting from other contracts concluded by the end-user
with DELL™ and/or any other seller.
CAUTION: Use of controls, adjustments, or procedures
other than those specified in this documentation may result in exposure to
shock, electrical hazards, and/or mechanical hazards.
Read and follow these instructions when connecting and using your computer monitor:
To help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to match the alternating current (AC) power available at your location:
115 volts (V)/60 hertz (Hz) in most of North and
South America and some Far Eastern countries such as Japan, South Korea
(also 220 volts (V)/60 hertz (Hz)), and Taiwan.
230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.
Always be sure that your monitor is
electrically rated to operate with the AC power available in your location.
NOTE: This monitor does not need or have a voltage
selection switch for setting the AC voltage input.
It will automatically accept any AC input voltage according to the ranges defined in the
Electrical Specifications" section.
Do not store or use the LCD monitor in locations that are exposed to
heat, direct sunlight, or extreme cold.
Avoid moving the LCD monitor between locations with large temperature
differences.
Do not subject the LCD monitor to severe vibration or high impact
conditions. For example, do not place the LCD monitor inside a car trunk.
Do not store or use the LCD monitor in locations exposed to high
humidity or dusty environment.
Do not allow water or other liquids to spill on or into the LCD monitor.
Keep flat panel monitor in room temperature conditions. Excessive cold
or hot conditions can have an adverse effect on the liquid crystal of the
display.
Never insert anything metallic into the monitor
openings. Doing so may create the danger of electric shock.
To avoid electric shock, never touch the inside of
the monitor. Only a qualified technician should open the monitor case.
Never use your monitor if the power cable has been
damaged. Do not allow anything to rest on the power cable. Keep the power
cable away from where people could trip over it.
Be sure to grasp the plug, not the cable, when
disconnecting the monitor from an electric socket.
Openings in the monitor cabinet are provided for
ventilation. To prevent overheating, these openings should not be blocked or
covered. Avoid using the monitor on a bed, sofa, rug, or other soft surface,
as doing so may block the ventilation openings in the bottom of the cabinet.
If you place the monitor in a bookcase or an enclosed space, be sure to
provide adequate ventilation and air flow.
Place your monitor in a location with low humidity
and minimum dust. Avoid places similar to a damp basement or dusty hallway.
Do not expose the monitor to rain or use it near
water (in kitchens, next to swimming pools, etc.). If the monitor accidentally
gets wet, unplug it and contact an authorized dealer immediately. You can
clean the monitor with a damp cloth when necessary, being sure to unplug the
monitor first.
Place the monitor on a solid surface and treat it
carefully. The screen is made of glass and can be damaged if dropped or hit
sharply.
Locate your monitor near an easily accessible electric outlet.
If your monitor does not operate normally - in
particular, if there are any unusual sounds or smells coming from it - unplug
it immediately and contact an authorized dealer or service center.
Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be removed by qualified service personnel.
High temperatures can cause problems. Don't use your
monitor in direct sunlight, and keep it away from heaters, stoves, fireplaces,
and other sources of heat.
Unplug the monitor when it is going to be left unused
for an extended period of time.
Unplug your monitor from the electric outlet before any service is performed.
Hg Lamp(s) inside this product contains mercury and
must be recycled or disposed of according to local, state or federal laws.
Or contact the electronic industries alliance:
http://www.eiae.org
for more information.
CAUTION: Use of procedures other
than those specified in this documentation may result in exposure to shock,
electrical and/or mechanical hazards.
Read and understand all instructions before using
the Flash Memory Card Reader.
Never disassemble or touch the inside of this
product. Such actions could result in electrical shock, fire, and/or
malfunction.
Do not insert fingers or any objects inside into the
product. Such Actions could cause injuries or result in electrical shock,
fire, and/or malfunction.
If the product produces noise or smoke, or if any
substance is inside the product such as water,
then turn the power off immediately and unplug the computer from the
electrical outlet.
Please contact an authorized customer support member, as there may be a risk
of electrical shock, fire, and/or malfunction.
Do not apply force when you insert the media into
the product. This may cause the product to break or malfunction.
To contact Dell™ electronically, you can access the following websites:
www.dell.com
support.dell.com (technical support)
premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell™, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City) International Access Code Country Code City Code
Department Name or Service Area, Website and E-Mail Address
Area Codes, Local Numbers, and Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
E-mail:
us_latin_services@dell.com
E-mail for desktop and portable computers: la-techsupport@dell.com
E-mail for servers and EMC: la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
Sales
0-810-444-3355
Aruba
General Support
toll-free: 800-1578
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
E-mail (Australia):
au_tech_support@dell.com
E-mail (New Zealand):
nz_tech_support@dell.com
Home and Small Business
1-300-65-55-33
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
For servers and storage
toll-free: 1-800-505-095
For desktop and portable computers
toll-free: 1-800-733-314
Customer Care
toll-free: 1-800-819-339
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail:
tech_support_central_europe@dell.com
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical Support
0660 8779
Switchboard
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/
Technical Support
02 481 92 88
Technical Support Fax
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br
Customer Support, Technical Support
0800 90 3355
Technical Support Fax
51 481 5470
Customer Care Fax
51 481 5480
Sales
0800 90 3390
British Virgin Islands
General Support
toll-free: 1-866-278-6820
Brunei
Country Code: 673
Customer Technical Support
(Penang, Malaysia)
604 633 4966
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Canada (North York, Ontario)
International Access Code: 011
Online Order Status: www.dell.ca/ostatus
AutoTech (automated technical support)
toll-free: 1-800-247-9362
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Cayman Islands
General Support
1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales, Customer Support, and Technical Support
toll-free: 1230-020-4823
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn
Technical Support E-mail:
cn_support@dell.com
Technical Support Fax
818 1350
Technical Support (Dimension and Inspiron)
toll-free: 800 858 2969
Technical Support (OptiPlex, Latitude, and Dell™ Precision)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors,
PDAs, printers, switches, routers, and so on)
toll-free: 800 858 2920
Customer Advocacy
toll-free: 800 858 2060
Customer Advocacy Fax
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
City Code: 2
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
02 2186 27 27
Technical Support Fax
02 2186 27 28
Customer Care
02 2186 27 11
Customer Care Fax
02 2186 27 14
Switchboard
02 2186 27 11
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
E-mail Support (portable computers):
den_nbk_support@dell.com
E-mail Support (desktop computers):
den_support@dell.com
E-mail Support (servers):
Nordic_server_support@dell.com
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
E-mail: fin_support@dell.com
E-mail Support (servers):
Nordic_support@dell.com
Technical Support
09 253 313 60
Technical Support Fax
09 253 313 81
Relational Customer Care
09 253 313 38
Home/Small Business Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
Technical Support
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Website: support.euro.dell.com
E-mail:
tech_support_central_europe@dell.com
Technical Support
06103 766-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Greece
International Access Code: 00
Country Code: 30
Website: support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
General Support
toll-free: 1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Hong Kong
International Access Code: 001
Country Code: 852
Website: support.ap.dell.com
E-mail: apsupport@dell.com
Technical Support (Dimension and Inspiron)
2969 3188
Technical Support (OptiPlex, Latitude, and Dell™ Precision)
2969 3191
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
2969 3196
Gold Queue EEC Hotline
2969 3187
Customer Advocacy
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
2969 3155
India
Technical Support
1600 33 8045
Sales
1600 33 8044
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail:
dell_direct_support@dell.com
Technical Support
1850 543 543
U.K. Technical Support (dial within U.K. only)
0870 908 0800
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care
1850 200 982
Corporate Customer Care (dial within U.K. only)
0870 907 4499
Ireland Sales
01 204 4444
U.K. Sales (dial within U.K. only)
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Jamaica
General Support (dial from within Jamaica only)
1-800-682-3639
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Technical Support (servers)
toll-free: 0120-198-498
Technical Support outside of Japan (servers)
81-44-556-4162
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and
Inspiron)
81-44-520-1435
Technical Support (Dell™ Precision, OptiPlex, and Latitude)
toll-free:0120-198-433
Technical Support outside of Japan (Dell™ Precision,
OptiPlex, and Latitude)
81-44-556-3894
Technical Support (PDAs, projectors, printers, routers)
toll-free: 0120-981-690
Technical Support outside of Japan
(PDAs, projectors, printers, routers)
If the display you have just purchased carries the TCO'03
display label:
This means that your display is designed, manufactured and tested according to some of the strictest quality and environmental requirements in the world. This makes for a high performance product, designed with the user in focus that also minimizes the impact on our natural environment.
Some of the features of the TCO03 Display requirements:
Ergonomics
Good visual ergonomics and image quality in order to improve the working environment for the user and to reduce sight and strain problems. Important parameters are luminance, contrast, resolution, reflectance, colour rendition and image stability.
Energy
Energy-saving mode after a certain time - beneficial both for the user and the environment
Electrical safety
Emissions
Electromagnetic fields
Noise emissions
Ecology
The product must be prepared for recycling and the manufacturer must have a certified environmental management system such as EMAS or ISO 14000
Restrictions on
chlorinated and brominated flame retardants and polymers
heavy metals such as cadmium, mercury and lead.
The requirements included in this label have been developed by TCO Development in cooperation with scientists, experts, users as well as manufacturers all over the world. Since the end of the 1980s TCO has been involved in influencing the development of IT equipment in a
more user-friendly direction. Our labelling system started with displays in 1992 and is now requested by users and IT-manufacturers all over the world.
If the display you have just purchased carries the TCO'99
display label:
You have just purchased a TCO'99 approved product! Your choice has provided you with a product developed for professional use. Your purchase has also contributed to reducing the burden on the environment and also to the further development of environmentally adapted electronics products.
Why do we have environmentally labeled computers?
In many countries, environmental labeling has become an established method for encouraging the adaptation of goods and services to the environment. The main problem, as far as computers and other electronics equipment are concerned, is that environmentally harmful substances are used both in the products and during their manufacture. Since it is not so far possible to satisfactorily recycle the majority of electronics equipment, most of these potentially damaging substances sooner or later enter nature.
There are also other characteristics of a computer, such as energy consumption levels, that are important from the viewpoints of both the work (internal) and natural (external) environments. Since all methods of electricity generation have a negative effect on the environment (e.g. acidic and climate-influencing emissions, radioactive waste), it is vital to save energy. Electronics equipment in offices is often left running continuously and thereby consumes a lot of energy.
What does labeling involve?
This product meets the requirements for the TCO'99 scheme which provides for international and environmental labeling of personal computers. The labeling scheme was developed as a joint effort by the TCO (The Swedish Confederation of Professional Employees), Svenska Naturskyddsforeningen (The Swedish Society for Nature Conservation) and Statens Energimyndighet (The Swedish National Energy Administration).
Approval requirements cover a wide range of issues: environment, ergonomics, usability, emission of electric and magnetic fields, energy consumption and electrical and fire safety.
The environmental demands impose restrictions on the presence and use of heavy metals, brominated and chlorinated flame retardants, CFCs (freons) and chlorinated solvents, among other things. The product must be prepared for recycling and the manufacturer is obliged to have an environmental policy which must be adhered to in each country where the company implements its operational policy.
The energy requirements include a demand that the computer and/or display, after a certain period of inactivity, shall reduce its power consumption to a lower level in one or more stages. The length of time to reactivate the computer shall be reasonable for the user.
Labeled products must meet strict environmental demands, for example, in respect of the reduction of electric and magnetic fields, physical and visual ergonomics and good usability.
Below you will find a brief summary of the environmental requirements met by this product. The complete environmental criteria document may be ordered from:
TCO Development
SE-114 94 Stockholm, Sweden
Fax: +46 8 782 92 07
Email (Internet): development@tco.se
Current information regarding TCO'99 approved and labeled products may also be obtained via the Internet, using the address: http://www.tco-info.com/
Environmental requirements
Flame retardants
Flame retardants are present in printed circuit boards, cables, wires, casings and housings. Their purpose is to prevent, or at least to delay the spread of fire. Up to 30% of the plastic in a computer casing can consist of flame retardant substances. Most flame retardants contain bromine or chloride, and those flame retardants are chemically related to another group of environmental toxins, PCBs. Both the flame retardants containing bromine or chloride and the PCBs are suspected of giving rise to severe health effects, including reproductive damage in fish-eating birds and mammals, due to the bio-accumulative* processes. Flame retardants have been found in human blood and researchers fear that disturbances in foetus development may occur.
The relevant TCO'99 demand requires that plastic components weighing more than 25 grams must not contain flame retardants with organically bound bromine or chlorine. Flame retardants are allowed in the printed circuit boards since no substitutes are available.
Cadmium**
Cadmium is present in rechargeable batteries and in the colour-generating layers of certain computer displays. Cadmium damages the nervous system and is toxic in high doses. The relevant TCO'99 requirement states that batteries, the colour-generating layers of display screens and the electrical or electronics components must not contain any cadmium.
Mercury**
Mercury is sometimes found in batteries, relays and switches. It damages the nervous system and is toxic in high doses. The relevant TCO'99 requirement states that batteries may not contain any mercury. It also demands that mercury is not present in any of the electrical or electronics components associated with the labelled unit. There is however one exception. Mercury is, for the time being, permitted in the back light system of flat panel monitors as there today is no commercially available alternative. TCO aims on removing this exception when a mercury free alternative is available.
CFCs (freons)
The relevant TCO'99 requirement states that neither CFCs nor HCFCs may be used during the manufacture and assembly of the product. CFCs (freons) are sometimes used for washing printed circuit boards. CFCs break down ozone and thereby damage the ozone layer in the stratosphere, causing increased reception on earth of ultraviolet light with e.g. increased risks of skin cancer (malignant melanoma) as a consequence.
Lead**
Lead can be found in picture tubes, display screens, solders and capacitors. Lead damages the nervous system and in higher doses, causes lead poisoning. The relevant TCO?9 requirement permits the inclusion of lead since no replacement has yet been developed.
*Bio-accumulative is defined as substances which accumulate within living organisms
**Lead, Cadmium and Mercury are heavy metals which are Bio-accumulative.
The proper operation of the function requires a computer
with VESA® DPMS power management capabilities. When used with a computer
equipped with VESA® DPMS, the monitor is ENERGY STAR®-compliant.
As an ENERGY STAR® Partner, Dell™ Computer Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
CAUTION: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
Reorient or relocate receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation is
subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received including
interference that may cause undesired operation.
Instructions to Users: This equipment complies with the
requirements of FCC (Federal Communication Commission) equipment provided that following
conditions are met.
Power cable: Shielded power cable should be used.
Video inputs: The input signal amplitude must not exceed the
specified level.
CAUTION: Changes
or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
* Manufactured
at : BenQ Corporation We hereby
declare that this device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions :
This device may not cause
harmful interference, and
This device must accept any
interference received, including interference that may cause undesired operation.
* FCC Rules : Tested
to comply with FCC part 15, class B
* Test site at :
Compliance Engineering
Services, Sunnyvale, CA, USA
* Responsible Party for Product Compliance :
BenQ
Corporation
157, Shan-Ying Road, Gueishan, Taoyuan 333
Tel +886-3-3598800
Fax +886-3-3599000
BenQ Co., Ltd. New District 169 Zhujiang Rd Suzhou
Jiangsu, China
(factory
name,address) We hereby declare, that all major safety requirements, concerning to CE-Mark Directive
(93/68/EEC) and Low Voltage Directive (73/23/EEC), Electromagnetic Compatibility
Directives (89/336/EEC, 92/31/EEC) are fulfilled, as laid out in the guidelines set down
by the member states of the EEC Commission.This declaration is valid for all
samples that are part of this declaration, which are manufactured according to the
production charts appendix.The standards relevant for the evaluation of electrical
safety & EMC requirements are as follows :
This digital apparatus does not exceed the Class B limits for radio
noise emissions from digital apparatus set out in the Radio Interference Regulations of
the Canadian Department of Communications.
Note that Canadian Department of Communications (DOC) regulations
provide, that changes or modifications not expressly approved by Dell™ Computer Corporation
could void your authority to operate this equipment.
This Class B digital apparatus meets all requirements of the
Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigencesdu Règlement sur le matériel brouilleur du Canada.
This equipment complies with the limits for a Class B digital device
(devices used in or adjacent to a residential environment) and conforms to the standards
for information technology equipment that are set by the Voluntary Control Council for
Interference for preventing radio frequency interference in residential areas.
The equipment should draw power from a socket with an attached
protection circuit (a three-prong socket). All equipment that works together (computer,
monitor, printer, and so on) should have the same power supply source.
The phasing conductor of the room's electrical installation should
have a reserve short-circuit protection device in the form of a fuse with a nominal value
no larger than 16 amperes (A).
To completely switch off the equipment, the power supply cable must
be removed from the power supply socket, which should be located near the equipment and
easily accessible.
A protection mark "B" confirms that the equipment is in
compliance with the protection usage requirements of standards PN-93/T-42107 and
PN-89/E-06251.
The following information is provided on the device(s) described in
this document in compliance with the requirements of the official Mexican standards (NOM):
Exporter:
Dell™ Computer Corporation One Dell™ Way Round Rock, TX 78682
Importer:
Dell™ Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4º Piso
Col. Cuauhtemoc 16500 México, D.F.
Ship to:
Dell™ Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel
de México S. de R.I., Avenida Soles No. 55
Col. Peñon de los Baños, 15520 México, D.F.
Supply voltage:
100-240V~
Frequency:
50/60 Hz
Current consumption:
2.0 A
Información para NOM (únicamente para México)
La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM):
Exporter:
Dell™ Computer Corporation One Dell™ Way Round Rock, TX 78682
Importador:
Dell™ Computer de México,
S.A. de C.V. Rio Lerma No. 302 - 4º Piso
Col. Cuauhtemoc 16500 México, D.F.
Embarcar a:
Dell™ Computer de México,
S.A. de C.V. al Cuidado de Kuehne & Nagel
de México S. de R.I., Avenida Soles No. 55
Col. Peñon de los Baños, 15520 México, D.F.
Under the
requirements of German ergonomics standard EK 1/59-98, EK 1/60-98,
graphics or characters:
Blue graphics or characters in dark background are not recommended.
(This combination may increase eye fatigue due to poor visibility caused by low contrast.)
Graphics controller and monitor are recommended to be used in the
following conditions:
Vertical frequency : 60 Hz or higher.
Display mode : Dark characters in bright background.
Ergonomie Hinweis (nur Deutschland)
Um den
Anforderungen der deutschen Ergonomie-Norm EK 1/59-98, EK
1/60-98 zu antsprechen.
Wird empfahlen, die Grunfarbe Blau nicht auf dunklem Hintergrund zu
verwenden (schiechte Erkennbarkeit. Augenbelastung bei zu geringem Zeicheenkontrast).
Wird folgende Einstellung des Grafik-Controllers und Monitors
empfohlen.
Dell™ recommends that
customers dispose of their used computer hardware, including monitors, in an
environmentally sound manner, Potential methods
include reuse of parts or whole products and
recycling of product, components, and/or materials.
For more information, please visit
www.dell.com/environment.
To view PDF files (files with an extension of .pdf), click the
document title. To save PDF files (files with an extension of .pdf) to
your hard drive, right-click the document title, click Save Target As in
Microsoft® Internet Explorer or Save Link As in Netscape Navigator,
and then specify a location on your hard drive to which you want to save the
files.
NOTES: PDF files require Adobe Acrobat
Reader, which can be downloaded from the Adobe website at www.adobe.com. To view a PDF file, launch Acrobat Reader. Then click File®
Open and select the PDF file.
