Solving Problems: Dell™ 1704FPT Flat Panel Monitor
Back to Contents Page
Solving Problems
Dell™ 1704FPT Flat Panel Monitor
Troubleshooting
Your Monitor
General
Problems
Product
Specific Problems
USB
Problems
Troubleshooting
Your Soundbar
CAUTION:
Before you begin
any of the procedures in this section, follow the
safety
instructions .
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
Turn off both your computer and the monitor.
Unplug the video cable from the back of the computer.
To ensure proper Self-Test operation, remove both Digital (white connector) and
the Analog(blue connector) cables from the back of computer.
Turn on the monitor.
The floating 'Dell - Self-Test Feature Check' dialog box should appear on-screen
(against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains green. Also, depending upon the selected input,
one of the dialogs shown below will continuously scroll through the screen.
or
This box also appears during normal system operation if the video cable becomes disconnected or damaged.
Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the
previous procedure, check your video controller and computer system; your
monitor is functioning properly.
OSD Warning Messages
One
of the following warning messages may appear on the screen indicating that the
monitor is out of sync.
1.
Analog Input
Cannot Display This
Video Mode
or
2.Digital Input
Cannot Display This
Video Mode
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See
Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1280 X
1024 @ 60Hz.
Occasionally, no warning message appears, but the screen
is blank...this could also indicate that the monitor is not synchronizing with the computer or the monitor is in a power save mode.
The following table contains general information about common monitor problems you might encounter.
COMMON SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
No Video/ Power LED off
No picture, monitor is dead
Check connection integrity at both ends of the
video cable
Ensure the monitor and computer are plugged in to a working electrical
outlet Ensure power button depressed fully
No Video/ Power LED on
No picture or no brightness
Press the input select button the front of the monitor and ensure
the correct input source is selected
Increase brightness & contrast controls
Perform monitor self-test feature check
Check for bent or broken pins
Re-boot
your computer and monitor.
Poor Focus
Picture is fuzzy, blurry or ghosting
Push Auto adjust button
Adjust Phase and Clock controls via OSD
Eliminate video extension cables
Perform monitor reset
Lower video resolution or increase font size
Shaky/Jittery Video
Wavy picture or fine movement
Push Auto Adjust button
Adjust Phase and Clock controls via OSD
Perform monitor reset
Check environmental factors
Relocate and test in other room
Missing Pixels
LCD screen has spots
Cycle power on-off
These are pixels that are permanently off and is a natural defect that occurs in LCD technology
Brightness Problems
Picture too dim or too bright
Perform monitor reset
Push Auto Adjust button
Adjust brightness & contrast controls
Geometric Distortion
Screen not centered correctly
Perform monitor reset on "Position Settings Only"
Push auto-adjust button
Adjust the centering controls
Ensure monitor is in proper video mode
Horizontal/Vertical Lines
Screen has one or more lines
Perform monitor reset
Push Auto Adjust button
Adjust Phase and Clock controls via OSD
Perform monitor self-test feature check and determine if these lines are also in self-test mode
Check for bent or broken pins
Sync Problems
Screen is scrambled or appears torn
Perform monitor reset
Push Auto Adjust button
Adjust Phase and Clock controls via OSD
Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode
Check for bent or broken pins
Boot up in the "safe mode"
LCD Scratched
Screen has scratches or smudges
Safety Related Issues
Visible signs of smoke or sparks
Do not perform any troubleshooting steps
Monitor needs to be replaced
Intermittent Problems
Monitor malfunctions on & off
Ensure monitor is in proper video mode
Ensure video cable connection to computer and to the flat panel is secure
Perform monitor reset
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode
SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS
Screen image is too small
Image is centered on screen, but does not fill entire viewing area
Perform monitor reset on "All Settings"
Cannot adjust the monitor with the buttons on the front panel
OSD does not appear on the screen
Turn the monitor off and unplug the power cord and then plug back and power on
SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS
USB interface is not working
USB peripherals are not working
Check that your monitor is powered ON.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream
connector).
Switch off and then turn on the monitor again.
High Speed USB 2.0 interface is slow.
High Speed USB 2.0 peripherals working slowly or not at all.
Check that your computer is USB 2.0 capable.
Verify USB 2.0 source on your computer.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
COMMON SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
No Sound
No power to Soundbar - the power indicator is off.
Turn the Power/Volume knob on the Soundbar clockwise to the middle position;
check if the power indicator (green LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the monitor.
Confirm that the monitor has power.
If the monitor has no power, see
Troubleshooting
your monitor for monitor common problem.
No Sound
Soundbar has power - power indicator is on.
Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum.
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Computer's sound card is used as the audio source.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Other audio source is used.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of Soundbar
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into
the jack of the sound card or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume
Volume is too low.
Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).
Back to Contents Page
*Contact a chat agent thru the chat icon on the right top corner of the page to order a system with English components, Operating System and software.
snEB13
