Manuals

Accessing Online Services

Online Services
Using the Internet
Using Commercial Online Services
Using Dell's Services

Online Services

Online services provide support and information about using Windows� 95 with Dell computers. Use online services to access the most current information about Windows 95. Use a computer with modem and/or fax capabilities and an available telephone connection to access Dell's AutoTech, TechConnect BBS, and TechFax} services. A wider range of Dell's online services can be accessed via the Internet or commercial online services, such as CompuServe�, America Online, PRODIGY�, and Microsoft� Network.
Both the Internet and commercial online services have software libraries. They also provide extensive product information, important announcements, and a message base for sending and receiving electronic messages.

Using the Internet

Dell can be accessed electronically via a World Wide Web site, an FTP site, and electronic mail (e-mail). To access Dell through any of these services, use the following addresses.

  Word Wide Web

  http://www.us.dell.com/

FTP

  ftp.dell.com

  Login as anonymous.  Your e-mail address is your password.

  E-Mail

  support@us.dell.com

Using Commercial Online Services

Dell also can be accessed electronically via commercial online services, such as CompuServe, America Online, PRODIGY, and Microsoft Network. To access Dell through any of these services, use the following addresses.

  CompuServe

  Type:  GO DELL

  America Online

  Keyword:  DELL

  PRODIGY

  Select MANUFACTURERS CORNER; then select DELL.

  Microsoft Network

  From the Edit menu, select GO TO, select OTHER PLACES, and then type DELL.

Using Dell's Services

Dell provides the following services:

  AutoTech technical support service

  Dell's automated technical support serviceAutoTechprovides recorded answers to the questions most       
  frequently asked by Dell customers.

  To use AutoTech, dial 1-800-247-9362.  The AutoTech system is available 24 hours a day.

  TechFax service

  Call this toll-free line 24 hours a day, 7 days a week for all kinds of technical information.

  To use TechFax, dial 1-800-950-1329.

  TechConnect BBS

  Dell's TechConnect BBS offers a software library, message base, and e-mail.  It is available 24 hours a 
  day to customers who have a modem.  The modem settings for the BBS are 8 bit, no parity, 1 stop bit.  The 
  TechConnect BBS number is (512) 728-8528.

NOTE: AutoTech, TechFax, and TechConnect BBS may not be available in all locations outside the continental U.S.