Check to see that your modem is properly connected to your phone line.
You may have too many devices connected to the phone line. Remove all other equipment from the line.
Your modem may not recognize the dialtone. Use the Region Selection Program to reconfigure the modem's Country Setting.
Communications Software Does Not Work:
Some communication software packages need to be configured to the same COM port and IRQ as the modem.
Nothing Appears On the Screen When I Type In Terminal Mode:
Issue the command ATE1 to the modem to enable command echo. This will let you see what you type.
Can't Connect at 56K Rates:
NOTE: Current Federal Communications Commission (FCC) regulations limit your maximum connection rate to 53 Kbps.
The number you are calling may not support V.92 protocols. Some Internet Service Providers (ISPs) have special numbers that you must call. Contact your service provider and ask if the number you are calling supports V.92 connections to their service.
In Microsoft® Windows® 98 check the maximum speed setting in the Modem Properties window. In Control Panel, double-click the Modems icon. Select your modem by clicking once on the icon next to the modem and then click the Properties button. Select the General tab and look at the setting in the Maximum Speed box. Make sure this is set to 115200.
You may have too many telephone devices connected to the phone line. To help your modem achieve the best connection possible, remove all extra devices and their cables from the phone line when the modem is in use. This includes extension phones, answering machines, and especially cordless phone recharger bases.
Open COM Port Error Message in Windows 98:
You may have Dial-Up Networking connections configured for an old modem on the same COM port. Reconfigure these to point to the Peripheral Component Interconnect (PCI) modem. See Reconfiguring a Dial-Up Networking Connection for instructions.
If the Dial-Up Networking connections have all been reconfigured and the error persists, some other program running in the background is accessing the modem. Close any applications that are open on the taskbar or that have icons visible in the tray at the right end of the taskbar. This includes faxing programs, dialers, and Internet browsers. Any program that can address a COM port or uses a modem can cause this error.
When you attempt to check your modem using the More Info button, HyperTerminal, or to configure a Dial-Up Networking connection, Windows may issue a COM Port open error message. This means that some previously installed modem configurations using the same COM port as this modem are interfering with its operation. These are most likely old Dial-Up Networking connections. This problem is corrected by performing the following steps.
Double-click My Computer on the Windows desktop.
In My Computer, double-click the Dial-Up Networking folder icon.
Find the dial-up profile for any older, previously installed modems and right-click the icon to bring up the menu.
Click Properties.
In the Connect using box, select your new modem and then click the OK button. This reconfigures the dial-up profile to point to the new modem.
Be sure to perform this procedure on all Dial-Up Connections present. After you have clicked the OK button in the Properties dialog box, restart the computer. This should clear the Open COM Port error.
If for any reason you are unable to resolve issues with your modem, it may
be necessary to uninstall the modem then reinstall the modem. Uninstall the
modem by performing the following steps.
Double-click My Computer on the Windows desktop.
In My Computer,
double-click the Control Panel folder icon.
In Control Panel,
double-click the Add/Remove Programs folder icon.
Highlight Actiontec
MD560RD V92 MDC Modem and click change/remove.
The system will
remove the modem and associated drivers.
