| Problem |
Cause |
Solution |
| No sound from both speakers |
Transformer not plugged in or not firmly seated |
Verify that AC Power transformer is firmly
seated in an electrical outlet or power strip. |
| Connected to a switched AC outlet or power strip
that is turned off |
Verify that AC Power transformer is firmly
seated in an electrical outlet or power strip. Make certain that outlet or power strip is
turned on. |
| Transformer plug not firmly seated into jack on
right speaker |
Check connection of transformer to jack on right
speaker. |
| No connection to computer |
Check that the speaker's connection to the
computer is made to the sound card OUTPUT. |
| Speaker system turned off |
Turn speaker system on using volume control on
right speaker. |
| Volume control turned down |
Turn up volume on right speaker. |
| Volume control turned down or off within
software |
Turn up volume control slider in Microsoft�
Windows� taskbar or the application program being used. |
| Sound card failure |
Plug speakers into the CD-ROM drive headphone
jack (you may need to adjust the CD-ROM drive volume). If speakers work, the problem is
not with the sound card. If speakers do not work, refer to sound card's troubleshooting
documentation. |
| Headphones plugged in |
Unplug the headphones. |
| Defective speakers |
Contact Dell for further troubleshooting. |
| Does not play to sufficient volume |
Volume control sliders in the application
program being used are too low for a given volume setting on the speakers |
Turn up software volume control sliders in
application program being used. |
| No sound from right speaker |
Speakers not fully connected to computer sound
card |
Check connection to computer. |
| No sound from left speaker |
Left speaker not connected |
Check left speaker's connection to right
speaker. |
| Sound contains too much treble or bass |
Incorrect setting for bass and treble controls |
Adjust bass and treble controls so that dot on
knobs is at 12 oclock position. |
| Sound is distorted |
Input source too high |
Reduce input level from source using sound card
control or volume control sliders in Windows taskbar. |
| No bass |
Plug connected to subwoofer output, but no
speaker connected |
Unplug incorrect connection.
NOTE: Dell does not support using subwoofers with Harman Kardon speakers. |
| Subwoofer connected but not turned on |
Turn on subwoofer.
NOTE: Dell does not support using subwoofers with Harman Kardon speakers. |
| Intermittent sound or crackling noises |
Loose connections |
Verify all connections. |
| Bass and treble levels do not change in
headphones when controls are adjusted |
This is normal |
Bass and treble controls on the speakers do not
affect headphone output. |
| The bass level does not change when an
(optional) subwoofer is connected and in use and the bass control is changed on the right
speaker |
This is normal |
Make adjustments to bass level on subwoofer.
NOTE: Dell does not support using subwoofers with Harman Kardon speakers. |