NOTE 1: The diagnostic program needs to be installed on your system from the CD.
NOTE 2: Run this diagnostic software if you are having issues using smart cards with your application. It will be able to determine if the smart card software
and hardware are loaded and functioning properly.
Executing Diagnostic Program:
To execute the diagnostic software SmartDiag. Click "Start", click "Programs", click "Gemplus" then click
"SmartDiag." The following window will appear:
Select the desired language above, then click "Next."
Click "Next."
Read agreement, then click "Yes."
Click "Next."
Click "Next."
Click "Install."
Click "Finish."
Run SmartDiag 2.0:
Click "Start."
If no smart card is present, the above screen will
appear. Insert a smart card and click "Next."
If the smart card reader and smart card have �Passed�, this
means the software and hardware are both working properly. �Failed� means
the smart card driver or the hardware is not present or is not installed
correctly. If this occurs, contact technical support to resolve this problem.
Smart Card Present:
The above screen shows that smart card is inserted and
system is able to read the smart card.
Smart Card Removed:
When the smart card is removed, the above screen will
appear.
Troubleshooting
My smart card is not detected.
The driver may not be installed or you may not be using the correct driver. Reinstall the driver (see Reinstall the Driver).
The reader could be contaminated. Extract and
reinsert the smart card several times to dislodge any contaminants such as dust or foreign objects.
The smart card chip is damaged. Obtain a new smart card.
My smart card is detected, but does not work.
The smart card is not inserted correctly. The smart card must be inserted chip-end first. See diagram (section Inserting a smart card)
The smart card contacts may be dirty and need to be cleaned. To clean the smart card contacts use a dry tissue.
The smart card chip is damaged. Obtain a new smart card.
I can see the Dell Smart Card Keyboard in Windows device manager, but I can't communicate with the smart card.
If this occurs, it is possible that the Microsoft Smart Card Resource Manager did not start. Type "net start scardsvr.exe" in the run dialog box. Once the Smart Card Resource Manager has been successfully started,
the smart cards should be accessible. On the next boot, the resource manager
should auto start.
The Dell Smart Card Keyboard LED goes solid green for a few seconds when I insert a smart card and then goes off again.
This is normal Operating System behavior. Please refer to Usage
section of the User's Guide regarding LED indicators.
The Dell Smart Card Keyboard is not functioning under Windows NT4.0.
Windows NT4.0 does not support USB interfaces. System requirements for the
Dell Smart Card Keyboard are Windows 2000 or Windows XP.
