| Hardware Detection |
| Problem |
Cause |
Solution |
| Hardware not detected by Windows operating system. |
USB device is not connected properly. |
Remove and reinsert the USB cable into the computer. |
| The USB port on the computer is defective. |
Insert the USB cable into another USB port on the computer. |
| Drivers are not installed or are damaged. |
Drivers are not properly loaded. Run setup.exe from the Dell Resource CD. |
| The USB device may be defective. |
Contact Dell Tech Support at 1-800-624-9896. |
| Green LED on the Dell External USB NTSC/ATSC TV Tuner is not lit.
|
Computer is in hibernate mode. |
See your system manual for instructions on bringing your computer back on. |
| USB device is not connected properly. |
Remove and reinsert the USB cable into the computer. |
| USB cable is damaged. |
Check the USB cable. Note: It is very important that the USB cable provided with this device is used. For information on the specifications of the USB cable see USB Cable Specifications. Dell Part Number UW120
(1-800-WWW-Dell) |
| The USB port on the computer is defective. |
Insert the USB cable into another USB port on the computer. |
| USB ports do not have sufficient power. |
Too many USB devices may be connected to the system. Try removing any USB device other than the Dell External USB NTSC/ATSC TV Tuner and Media Center remote control and reboot the computer. |
| The USB device may be defective. |
Contact Dell Tech Support at 1-800-624-9896. |
| Green LED on the Dell External USB NTSC/ATSC TV Tuner is blinking. |
Computer is in standby mode. |
Wake the computer by moving the mouse or pressing any key on the keyboard. |
| The USB device may be connected to a USB 1.0 or 1.1 port. |
Insert the USB cable into a USB 2.0 port on the computer. |
| Drivers are not installed or are damaged. |
Drivers are not properly loaded. Run setup.exe from the Dell Resource CD . |
| The USB device may be defective. |
Contact Dell Tech Support at 1-800-624-9896. |
| The following message displays "Power Surge on Hub Port". |
Incorrect USB cable. |
Use the USB cable supplied with the device. |
| Unit is plugged into a USB hub that is not powered. |
Plug the USB cable directly into a USB port on the computer or a powered USB hub. |
| Video Source |
| Problem |
Cause |
Solution |
| Video source not detected. |
Cables are damaged or connected incorrectly. |
Verify that the cables are correctly installed and are in good condition. |
| The video format is not set correctly. |
Check that correct video source is selected in the software application. (Tuner, Composite, or S-Video). Close the application and reboot the computer. |
| The USB device may be defective. |
Remove and re-insert the USB cable into the computer. If the problem remains, contact Dell Tech Support at 1-800-624-9896. |
| Audio & Video |
| Problem |
Cause |
Solution |
| No video. |
Inlay or video source may be incorrectly set. |
Choose the proper video source: Tuner or S-video
or Composite. Ensure that the video source is powered and connected to the USB device. |
| Poor performance (video jerky, audio noisy, etc.). |
System may not be optimized for performance. |
Ensure that DMA is enabled for the hard disk. If you have multiple
programs open, close applications that are not critical. |
| Incorrect USB cable. |
It is very important that the USB cable provided with the tuner is used with this device. |
| TV picture is bad. |
RF signal strength too low, noisy signal |
Verify that other channels work correctly by changing channels.
If all channels are bad, check the antenna or install an RF amplifier. |
| No video capture. |
Application software may have stopped. |
Verify that video is present in the overlay window
on the Computer's monitor. If video is present on the Computer's display, then restart the computer
and then the software application. |
| Cables or video source may be non-functional. |
If no video is present on the computer's display, check that
the cables are connected securely and the video source is on and operational. |
| Hard disk is full. |
Make room on your hard drive (delete some files) or
use a different hard drive. |
| No audio capture. |
Application software may have stopped. |
Verify that video is present in the overlay window
on the computer's monitor. If video is present on the computer's display, then restart the computer
and then the software application. |
| Speakers are not connected. |
Verify that speakers are connected to the sound card in the computer. |
| Audio MUTE is on. |
Check that Mute is disabled and Volume is up. |
| Hard disk is full. |
Make room on your hard drive (delete some files) or
use a different hard drive. |
