Customer Service How do I determine if a shipping carrier has misplaced or lost track of my order? How do I determine if a shipping carrier has misplaced or lost track of my order?
(English) Contact Dell™ to file a tracer claim with the carrier to try and locate the package. Contact Dell™ to file a tracer claim with the carrier to try and locate the package. Since Dell charges shipping when you place your order, Dell will file a tracer claim with the carrier to try and locate the 8/29/2006 9D5ABCFF50674960A6BCF87DADBD91CC English en Knowledge Base 074-xxx and 076-xxx Errors on the Dell™ 5130cn Printer 074-xxx and 076-xxx Errors on the Dell™ 5130cn Printer
(English) 074-300 / 076-300: IOT Cover Tray4 (or Tray5) Open Error 074-300 / 076-300: IOT Cover Tray4 (or Tray5) Open Error 074-300:The Right Hand cover of the Tray 4 is open.076-300:The Right Hand cover of the Tray 5 is open. Close the Right Hand cover. Cycle power on the Printer. Turn the printer off. Wait 11/18/2009 78429DFF889EED1EE040AE0AB6E150F6 English en Knowledge Base How Do I Troubleshoot Blurry, Fuzzy, or Smeared Video on My Monitor? How Do I Troubleshoot Blurry, Fuzzy, or Smeared Video on My Monitor?
(English) Visit the Dell Community Forum for More Information Visit the Dell Community Forums for More Information Visit the Dell Community Forums to find out what others in the Dell user community are saying. The Dell Community Forums provide a place for Dell users to discuss support topics, to learn, and 5/27/2008 646FEF777EA947619525B91962A53D4F English en Knowledge Base Scan or Copy Problems on the Dell™ P713w All-in-One Inkjet Printer Scan or Copy Problems on the Dell™ P713w All-in-One Inkjet Printer
(English) Replace the Dell™ Printer Replace the Dell™ Printer Replace the Dell™ printer. Note: Inform the user that ink, toner, or drum cartridges need to be removed from the printer before it is shipped back to Dell. Inform the user that to keep all instructions, CDs, cables, printer accessories, and just 11/12/2009 70439310FC62784BE040AE0AB7E116BD English en Product Support USB Device Not Detected Using Upper USB Port on Dell™ Latitude™ USB Device Not Detected Using Upper USB Port on Dell™ Latitude™
(English) Connect the USB Device to a Different Port Connect the USB Device to a Different Port If the USB device that is having detection problems does not fit securely into the top USB port, connect it to any of the other available ports on the computer. The upper port can still be used for other devices. 1/14/2008 33D57BAC9F1E0AC2E040A68F5B281CBE English en Knowledge Base Blue Screen Error Using the McAfee® Personal Firewall Program Blue Screen Error Using the McAfee® Personal Firewall Program
(English) Update the McAfee Personal Firewall Service Update the McAfee Personal Firewall Service Note: Ensure that you are connected to the Internet prior to beginning the McAfee Personal Firewall Service Update. Right-click the M icon located next to the clock on your taskbar. Left-click Updates. Click 1/22/2008 D9C6173C7B2E45499E407094E0DA5840 English en Knowledge Base Fixing a Corrupt Registry or Registry Hives Fixing a Corrupt Registry or Registry Hives
(English) Redirect to: Operating System Startup Problems Redirector Redirect to: Operating System Startup Problems Redirector Please click here to be redirected. 12/10/2007 8B843B924E604B198C2D9705B07023C1 English en Knowledge Base STOP 0x0000007B Blue Screen Error INACCESSIBLE_BOOT_DEVICE STOP 0x0000007B Blue Screen Error INACCESSIBLE_BOOT_DEVICE
(English) Change the SATA Operation Setting From RAID Autodetect / AHCI to RAID Autodetect / ATA in System Setup Change the SATA Operation Setting From RAID Autodetect / AHCI to RAID Autodetect / ATA in System Setup Restart the computer. Press <F2> immediately after the keyboard LEDs flash to enter the 5/28/2009 3242F9D37A14A334E040A68F5B2807A9 English en Knowledge Base Security Basics Security Basics
(English) Security Basics Security Basics Redirect to Security Basics Microsoft content. 6/18/2009 6C927F34B332DD83E040AE0AB8E13520 English en Knowledge Base How to Use Add or Remove Programs in Microsoft® Windows® XP How to Use Add or Remove Programs in Microsoft® Windows® XP
(English) Go to Add/Remove Programs Go to Add/Remove Programs Click the Start button then click Control Panel. Note: To launch Add or Remove Programs from within in the System Configuration Utility (MSCONFIG), perform these steps: Click the Start button, and then click Run.The Run window appears. Type 12/7/2007 A781E365B23943C1B68E87D817D855C2 English en Wizard Modem Disconnects or Download Problems [ All Dell™ Desktop Computers ] Modem Disconnects or Download Problems [ All Dell™ Desktop Computers ]
(English) The modem disconnecting while on the Internet and problems with downloads not completing can be the fault of the modem, phone line, Internet Service Provider (ISP), or software. 2/21/2008 2D12F35A05B24D8EAC5414D037AF3F5E English en Knowledge Base What Is the Dead Pixel Policy For Alienware M17 Laptops? What Is the Dead Pixel Policy For Alienware M17 Laptops?
(English) Alienware Replacement Policy For the M17 Laptop Screen Alienware Replacement Policy For the M17 Laptop Screen Alienware will replace the LCD screen in the following conditions. Bright defects One or more bright bad sub-pixels are found anywhere on the LCD. One or more complete bright pixels. Dark 7/1/2009 60EC97300BA883BBE040AE0AB8E10ED0 English en Wizard Print Quality Problem [ Dell™ 1600n Printer ] Print Quality Problem [ Dell™ 1600n Printer ]
(English) This Decision Tree is used to troubleshoot print quality defects on the Dell™ Laser Multi-Function Printer 1600n. (Figure 1) Figure 1 - The Dell™ 1600n Printer 6/5/2007 D898F494345AF187E030A68F27283F7E English en Knowledge Base Microsoft® Windows® Unable to Find Driver for USB Device Microsoft® Windows® Unable to Find Driver for USB Device
(English) Ensure Chipset Drivers Are Installed Ensure Chipset Drivers Are Installed A common cause of USB devices not functioning is that the chipset driver has not yet been reinstalled. For more information, refer to the Dell KB Article: "How to Download and Install the Chipset Driver" Article ID: 324902. 1/13/2009 63832699DAC14E3CB6DB39181B523345 English en Knowledge Base Microsoft® Windows® 7 Compatible Dell Systems and System Requirements Microsoft® Windows® 7 Compatible Dell Systems and System Requirements
(English) Windows® 7 Compatible Dell Systems Windows® 7 Compatible Dell Systems Article Summary: This article provides information on an easy 3-step process to see if your Dell computer and printer is compatible with Windows 7. Table of Contents: Determine if your Dell Computer is Compatible with Windows 10/29/2009 6F51B0F5C8A804CFE040AE0AB8E164A6 English en Knowledge Base How do I Configure EAP Authentication on a Intel® Wireless Network Adapter How do I Configure EAP Authentication on a Intel® Wireless Network Adapter
(English) Support Level Concerning EAP Authentication Support Level Concerning EAP Authentication Due to the complexity of a customers' network, Dell™ technical support can not instruct a user or I.T. person on how to configure a wireless network adapter for EAP authentication.The information provided in 11/26/2007 3B9CB9A16CFF0632E040A68F5B28738E English en Knowledge Base How to Shut Down Microsoft® Windows Vista® How to Shut Down Microsoft® Windows Vista®
(English) Discussion-Shut Down Option in Microsoft® Windows Vista® Discussion-Shut Down Option in Microsoft® Windows Vista® Unlike previous versions of Windows, Microsoft Windows Vista does not have an obvious shut down option. You will need to click through a few places to completely shut down Windows 2/5/2008 1A8373E95D1D5038E0401E0A55170AFF English en Knowledge Base How Do I Install Microsoft® Windows Vista® Service Pack 1 (SP1)? How Do I Install Microsoft® Windows Vista® Service Pack 1 (SP1)?
(English) Call Us to Help You Speed Up, Configure, And Optimize Your PC Call Us to Help You Speed Up, Configure, And Optimize Your PC We're here to help! Call us to help you speed up, configure, and optimize your PC.Solution Station is available to home users 24x7 to get you set up, protected, and 3/11/2009 4441AA8BE7044116E040A68F5A284D04 English en Wizard Paper Feed (Paper Jam, Paper Skew, Multiple Sheets Fed, Sheets Not Fed) Issue With a Dell™ 1815dn Printer Paper Feed (Paper Jam, Paper Skew, Multiple Sheets Fed, Sheets Not Fed) Issue With a Dell™ 1815dn Printer
(English) Paper Feed (Paper Jam, Paper Skew, Multiple Sheets Fed, Sheets Not Fed) Issue with the Dell™ 1815dn Personal Multi-Function Laser printer. (Figure 1) Figure 1: The Dell™ 1815dn Printer 4/19/2008 0F7319EC576656A5E040030ABD624DBB English en Knowledge Base Attempting to Cancel a PC-to-PC Transfer May Take Several Minutes Attempting to Cancel a PC-to-PC Transfer May Take Several Minutes
(English) Attempting to Cancel a PC to PC Transfer May Take Several Minutes Attempting to Cancel a PC to PC Transfer May Take Several Minutes If you click Cancel during PC to PC Checkup's transfer phase on your new PC, it can take several minutes before the application cancels and closes the application. 11/27/2007 3FCC8865F78F4A37E040A68F5A2854FD English en Wizard Error Codes on the Dell™ 922 Printer Error Codes on the Dell™ 922 Printer
(English) This Decision Tree troubleshoots error codes displayed on the LCD of the 922 printer (Figure 1) and flashing LEDs.Figure 1: Dell™ All-in-One 922 Printer 1/23/2008 DA14E65327E80A37E030A68F272832A6 English en Knowledge Base Specifications of the AMD Based Alienware 7700 Mobile Desktop Specifications of the AMD Based Alienware 7700 Mobile Desktop
(English) Article Summary: Specifications of the AMD Based Alienware 7700 Mobile Desktop Article Summary: Specifications of the AMD Based Alienware 7700 Mobile Desktop Article Summary: This article describes the specifications of the AMD based Alienware 7700 mobile desktop. Alienware Aurora m7700 7/6/2009 5CBF84F134785DCFE040AE0AB7E12ED5 English en Knowledge Base How Do I Install and Troubleshoot A Printer in Microsoft® Windows® How Do I Install and Troubleshoot A Printer in Microsoft® Windows®
(English) Summary: How Do I Install and Troubleshoot A Printer in Microsoft® Windows® Summary: How Do I Install and Troubleshoot A Printer in Microsoft® Windows® Article Summary: This article includes options on how to install a printer using a Universal Serial Cable (USB) cable in Microsoft® Windows® XP and 5/30/2008 4610D719B1C34CA1B1F06421685F6DBB English en Knowledge Base What is the Dell Windows Vista Upgrade Assistant? What is the Dell Windows Vista Upgrade Assistant?
(English) The Dell Windows Vista Upgrade Assistant Checks Your Computer for Microsoft® Windows Vista™ Compatibility. The Dell Windows Vista Upgrade Assistant Checks Your Computer for Microsoft Windows Vista Compatibility. The Dell Windows Vista Upgrade Assistant is a tool that prepares a Dell computer for 9/10/2007 2419F3600A3FF43AE040A68F5B28313B English en Knowledge Base Missing System Restore Points after Installing Windows Vista® Service Pack 1 Missing System Restore Points after Installing Windows Vista® Service Pack 1
(English) Redirect: System restore points and shadow copies of files are missing after you install Windows Vista Service Pack 1 Redirect: System restore points and shadow copies of files are missing after you install Windows Vista Service Pack 1 Please click here to be redirected. 1/21/2008 4443395C83B3A72CE040A68F5A2853EE English en 
