Dear Portable Notebook Customer,
In cooperation with the U.S. Consumer Product Safety Commission,
Dell is voluntarily recalling certain batteries that were sold for
use with some models of Latitude and Inspiron notebook computers.
These batteries can short circuit, even when the battery is not in
use, potentially causing them to become very hot, release smoke
and possibly catch fire.
The recalled batteries were sold with the following models of
Dell notebook computers:
- Latitude CPiA
- Latitude CPi R
- Latitude CPtC
- Latitude CPtS
- Latitude CPtV
- Latitude CPxH
- Latitude CPxJ
- Inspiron 3700
- Inspiron 3800
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The batteries were also sold separately, including in response
to service calls. The batteries were shipped to customers between
June 22 and September 15, 2000 (in North and South America) and between
June 22 and October 4, 2000 (in Europe, the Middle East and Africa).
Please note only the described batteries are part of
the recall and not the notebook computers themselves.
Please click on the link below for:
A technical description of the issue is available at your request. If you
determine that your battery is covered under the recall and arrange for its safe
return to Dell, you will be eligible to receive two replacement batteries.
Dell apologizes for the inconvenience caused by this issue. Shipment of quality
products always has been and continues to be Dell's foremost concern. As always,
if you have questions or concerns about this or any other subject, please feel
free to contact us by phone (866) 571-9139, fax (512)283-7261 for the United
States and Canada (for other countries please click here), on the World Wide Web at http://support.dell.com/BatteryRecall/Main.aspx, or
by mail at the street address below.
Sincerely,
