Battery Recall Program

 Battery Recall Program
QWhat has been diagnosed as the problem with the battery and how has it been fixed?
QHow many notebooks are affected and which ones?
QDoes this issue affect only the Inspiron 5000 series of notebook computers?
QAre you still selling Inspiron 5000 series notebook computers?
QWhat are you doing to address this issue for your customers?
QIs there a way for customers to determine if their battery is subject to recall without removing and inspecting the batteries?
QHow can customers determine if their batteries are being recalled?
QWhat are the recommended safe handing procedures for these batteries pending return?
QIs there any danger to the customer from inspecting the battery?
QIf I remove the battery to inspect it, will it affect my warranty?
QCan a customer still use the computer without a battery?
QWhat is the likelihood of one of these batteries malfunctioning and causing fire?
QHow do I use the BIOS upgrade diskette Dell is providing?

QWhat has been diagnosed as the problem with the battery and how has it been fixed?
AA design vulnerability in the supplier's battery pack, in combination with a manufacturing-process flaw in their battery pack assembly, can subject the battery to overcharge, potentially leading to excessive heat and possibly fire. After thorough analysis, the battery pack design issue and manufacturing-process flaw have been corrected. In the one known customer incident, there were no associated injuries and related property damage was minor.

QHow many notebooks are affected and which ones?
AWe are recalling about 284,000 batteries sold with Inspiron 5000 series notebook computers, or provided separately in customer kits or as replacement batteries for these systems, from January 7, 2000, through March 21, 2001. The Inspiron 5000 series of notebook computers comprises both the Inspiron 5000 and Inspiron 5000e models.

QDoes this issue affect only the Inspiron 5000 series of notebook computers?
AThat is correct. Only the Inspiron 5000 and Inspiron 5000e models are involved.

QAre you still selling Inspiron 5000 series notebook computers?
ANo, this series of notebook computers reached the end of its life cycle and was discontinued in March 2001 in our normal course of business. Additionally, Dell has acted to remove all potentially affected batteries from our supply chain worldwide.

QWhat are you doing to address this issue for your customers?
ACustomers will receive one replacement battery for each battery identified as subject to recall.

QIs there a way for customers to determine if their battery is subject to recall without removing and inspecting the batteries?
ANo. The battery must be removed and visually inspected to determine if it needs to be returned.

QHow can customers determine if their batteries are being recalled?
ACustomers should look for a small colored label on the rear of their Inspiron 5000 Battery Module near the battery connector. If the letter "P" does not appear in the upper right corner of the label, then the battery is not subject to recall. If the letter "P" does appear and the label also contains: either a) the number "00" followed by a number of "51" or less, or, b) the number "99", then the battery is subject to recall and should be returned according to instructions provided by Dell. Batteries that do not meet ALL of these criteria are not being recalled.

QWhat are the recommended safe handing procedures for these batteries pending return?
AA recalled battery should be immediately removed from the computer system and, like any other battery, stored in a cool, dry location away from combustibles.

QIs there any danger to the customer from inspecting the battery?
ANotebook-computer batteries are designed to be removed easily and safely by the customer. The possibility of a battery malfunction is remote, and is not increased by removing and inspecting the battery according to directions.

QIf I remove the battery to inspect it, will it affect my warranty?
ANo. Customer removal and inspection of the battery does not have any effect on terms of your warranty. Replacement batteries will carry a full, one-year warranty.

QCan a customer still use the computer without a battery?
AYes. The customer can use their system by utilizing the A/C adapter provided with the computer.

QWhat is the likelihood of one of these batteries malfunctioning and causing fire?
ATests conducted by Dell, Dell's supplier and third-party consultants indicate that the chance for malfunction is remote. Although the chance of recalled batteries producing flame is extremely low, Dell is taking extensive action to recall and replace all such batteries. To date, Dell is aware of only a single customer incident. There were no associated injuries and related property damage was minor.

QHow do I use the BIOS upgrade diskette Dell is providing?
A
Specific instructions for performing the upgrade are included with the letter and guidelines being sent to Dell customers. It is a simple process that can be completed in a few minutes. With the computer turned off, place the diskette in the floppy drive. Connect the computer to an electrical outlet. Turn on the computer and follow the instructions on the display. When you receive a message that the BIOS upgrade is successfully completed, press any key on your computer keyboard to restart the computer. Dell strongly recommends performing this upgrade to enhance the power-management capabilities of your Inspiron computer, including improved monitoring of battery functionality.

Additional information is available using the following links:
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