Battery Recall Program

Battery Recall Program

These instructions apply to batteries for both Inspiron and Latitude notebook computers.

While Dell plans to replace your battery as quickly and safely as possible, we also strongly recommend that, for your own safety, you discharge any recalled batteries promptly. The extremely low probability of a battery malfunction can be eliminated entirely simply by discharging the battery to a charge level of 40% or less. To determine when that level has been reached, press the white dot at the far end of the battery (see photo below). At 40% or less, two or fewer green lights will be illuminated.

 

Notebook computers are designed with various power-management systems to maximize battery life in ordinary use. To discharge your battery as efficiently as possible, it is necessary to first disable these power management settings. The instructions below explain how to do this.

If you need to continue to use your computer, doing so without the AC adapter will discharge the battery, but will do so more slowly. The following instructions are being provided to safely speed the process of discharging recalled batteries:

  1. Put the recalled battery into a Latitude computer. Disconnect AC power from the system (or dock) by unplugging the AC input from the system (or dock).
     
  2. If the computer is on, turn it off. Restart (reboot) the computer. When the computer first begins booting, you will probably see a large Dell logo. Press the "F2" key at this point to enter the "BIOS setup screen."
     
    Note: If the system does not enter the BIOS setup screen at this point, allow the system to complete booting and load the Operating System, then simultaneously press the "Fn" and "F1" keys (or "Scroll Lock" and "F1" on external keyboards), then continue following discharge instructions.
     
  3. Page through the various BIOS setup screens by simultaneously pressing the "Alt" and "P" keys. Look for a page with several settings, including "Power Management," on the same page. This will be page 5 of 6 on most computers, but could be page 4 of 4. The page will look very similar to this:
     
     
  4. Use the "Up Arrow" and "Down Arrow" keys to move to the "Power Management" settings, and use the "Left Arrow" and "Right Arrow" keys to set Power Management to "Disabled" in both the "Battery" and "AC" columns. It may also be helpful to set "Brightness" to its maximum setting, as shown above.
     
  5. Simultaneously press the "Alt" and "P" keys again to continue paging through the BIOS screens until you get to the page that displays a picture of the battery and its current charge level. This page will be page 4 of 6 on newer computers, but could be page 3 of 4. This page will display the current level of charge in the battery as a percentage, with 100% representing a fully charged battery.
     
  6. Let the machine sit, observing the battery charge, until the battery charge level is 40% or less. If your battery was fully charged when you began this process, this is likely to take some time - typically an hour or so - and is an excellent time for you to contact Dell to arrange for return of your battery.
     
  7. Once the battery is discharged to 40% or less, press the "Alt" and "P" keys to page through the BIOS screens again.. Again use the "Up Arrow" and "Down Arrow" keys to move to the Power Management settings, and use the "Left Arrow" and "Right Arrow" keys to reset both the Battery and AC columns to "Enabled." If you previously changed "Brightness" to its maximum settings, you may also want to return them to their original settings.
     
  8. Press the "Esc" key to exit BIOS and save these settings, and use the power button to turn off the system. Remove the battery and place it aside for return to Dell. Refer to the previous illustration, if you have followed the procedure correctly your battery charge indicator will indicate two (or less) lights illuminated when you press the indicator button. Your battery is now completely safe.
     
  9. Do not re-insert the recalled battery into the machine; keep it in a location which will prevent any accidental "sharing" or re-insertion and re-charging of the recalled battery. Your customer letter and/or packaging with your replacement battery will include a label to affix to the recalled battery stating "DO NOT USE." Applying this label to the side of the battery which has no existing label will assist you and Dell with identifying it as a recalled battery.
     
  10. If you have not already done so, contact Dell promptly to arrange for delivery of your replacement battery. A Dell-authorized service provider will both delivery your replacement battery and pick up the recalled battery.
     
  11. You may safely resume using your computer with AC power (or an approved battery that is not part of the recall). With the recalled battery outside of your computer, plug the AC adapter back into your machine and the power outlet, and restart (reboot) the computer. Do not re-insert or re-charge the recalled battery.
     

After following these instructions, please click here to enter an order for a replacement battery.

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