These instructions apply to batteries for both Inspiron and Latitude notebook computers.
While Dell plans to replace your battery as quickly and safely as possible,
we also strongly recommend that, for your own safety, you discharge any
recalled batteries promptly. The extremely low probability of a battery
malfunction can be eliminated entirely simply by discharging the battery to a
charge level of 40% or less. To determine when that level has been reached,
press the white dot at the far end of the battery (see photo below).
At 40% or less, two or fewer green lights will be illuminated.
Notebook computers are designed with various power-management systems
to maximize battery life in ordinary use. To discharge your battery as
efficiently as possible, it is necessary to first disable these power
management settings. The instructions below explain how to do this.
If you need to continue to use your computer, doing so without the
AC adapter will discharge the battery, but will do so more slowly.
The following instructions are being provided to safely speed the
process of discharging recalled batteries:
Put the recalled battery into a Latitude computer. Disconnect
AC power from the system (or dock) by unplugging the AC
input from the system (or dock).
If the computer is on, turn it off. Restart (reboot) the
computer. When the computer first begins booting, you will
probably see a large Dell logo. Press the "F2"
key at this point to enter the "BIOS setup screen."
Note: If the system does not enter the BIOS setup
screen at this point, allow the system to complete booting and load the
Operating System, then simultaneously press the "Fn" and "F1" keys (or
"Scroll Lock" and "F1" on external keyboards), then continue following
Page through the various BIOS setup screens by simultaneously
pressing the "Alt" and "P" keys. Look for a page with several settings,
including "Power Management," on the same page. This will be page 5 of 6
on most computers, but could be page 4 of 4. The page will look
very similar to this:
Use the "
" keys to move to the
"Power Management" settings, and use the
" keys to set Power
Management to "Disabled" in both the "Battery" and "AC" columns. It may
also be helpful to set "Brightness" to its maximum setting, as shown above.
Simultaneously press the "Alt" and "P" keys again
to continue paging through the BIOS screens until you get to the page
that displays a picture of the battery and its current charge level.
This page will be page 4 of 6 on newer computers, but could be page 3 of 4.
This page will display the current level of charge in the battery as a
percentage, with 100% representing a fully charged battery.
Let the machine sit, observing the battery charge, until the
battery charge level is 40% or less. If your battery was fully
charged when you began this process, this is likely to take some
time - typically an hour or so - and is an excellent time for you
to contact Dell to arrange for return of your battery.
Once the battery is discharged to 40% or less, press the
"Alt" and "P" keys to page through the BIOS
screens again.. Again use the "
keys to move to the Power Management settings, and use the
keys to reset both the Battery and AC columns to "Enabled."
If you previously changed "Brightness" to its maximum settings,
you may also want to return them to their original settings.
Press the "Esc" key to exit BIOS and save these settings,
and use the power button to turn off the system. Remove the battery
and place it aside for return to Dell. Refer to the previous illustration,
if you have followed the procedure correctly your battery charge indicator
will indicate two (or less) lights illuminated when you press the indicator
button. Your battery is now completely safe.
Do not re-insert the recalled battery into the machine; keep it in a
location which will prevent any accidental "sharing" or re-insertion
and re-charging of the recalled battery. Your customer letter and/or
packaging with your replacement battery will include a label to affix
to the recalled battery stating "DO NOT USE." Applying this label
to the side of the battery which has no existing label will assist you and
Dell with identifying it as a recalled battery.
If you have not already done so, contact Dell promptly to arrange
for delivery of your replacement battery. A Dell-authorized service
provider will both delivery your replacement battery and pick up the
You may safely resume using your computer with AC power
(or an approved battery that is not part of the recall).
With the recalled battery outside of your computer, plug the
AC adapter back into your machine and the power outlet, and
restart (reboot) the computer. Do not re-insert or re-charge
the recalled battery.
After following these instructions, please click here to enter an order for a replacement battery.